Golden Palace Casino Review
Golden Palace Casino is an online casino established in 1997 with games supplied by Betsoft, Parlay Entertainment, Pragmatic Play, Rival Gaming, and Visionary iGaming. It is operated by Engage Entertainment Group Inc. and is registered under the jurisdiction of Curaçao. Last updated: August 16, 2017.
Review of Golden Palace Casino
Golden Palace Casino was established in 1997 and over the years it garnered a reputation around the world due to its outrageous publicity gimmicks. Think boxers with the casino logo inked on the backs during fights, or buying a piece of toast off eBay that is burnt in a way that it supposedly looks like the Virgin Mary. It operated using Playtech software for many years but in more recent times has migrated to the dubious Pragmatic Play platform (formerly known as TopGame).
Blacklisted, Engage Entertainment / Pragmatic Play casino
Golden Palace is now operated by a company called Engage Entertainment Group Inc, which is the new name for the people who formerly ran a company called TopGame Technology. This operator has a history of dubious conduct, including running unfair games, engaging in DDoS attacks against competitors, and legal disputes with its own licensees. Like all Engage Entertainment casinos, this casino's website is plastered with fake trust seals from the likes of Norton, McAfee, and GLI, along with a fabricated story about a player winning a 1kg gold bar at their casino. This gold bar win may or may not have happened in reality, but if it did it only happened at one TopGame casino, not all of them. It is clear that this casino is not operated by trustworthy people, so we urge you to take your money elsewhere.
Software and games
Pragmatic Play, Betsoft, Rival, and Visionary iGaming live software is the name of the game at Golden Palace and unfortunately this generally means bad news for punters. Our confidence and trust in the fairness of Pragmatic Play's games is low after an incident in 2009 when players at Rome Casino noticed that it was impossible to win the jackpot on several of the slots due to a "missing" wild symbol on the reels. Betsoft likewise has a history of unfair operation and a complete lack of adequate auditing and regulation.
As it is the slots at Golden Palace are presentable without blowing you away. They are available via instant play versions in your web browser, many of which also work on a mobile phone. Aside from the slot machines, there are variations of video poker, plus blackjack, roulette, baccarat, war, and keno, along with a couple of live dealer games broadcast by Visionary iGaming.
Security, support and banking options
Support is provided 24/7 via phone, email and live chat, either via the website or inside the downloadable software. To prevent misuse of client information, Golden Palace Casino has instituted measures to protect the information they have collected from their members. They make use of SSL encryption technology as well as physical and organizational security procedures. Players are generally requested to supply copies of identification documents prior to withdrawing from a casino account.
You can deposit using your Visa or Mastercard, or e-wallets such as Neteller, Skrill, and EcoCard. There are only a small number of ways of getting your money out of the casino: namely Neteller, Skrill, EcoCard and wire transfer. The casino's withdrawal policy is particularly poor. Withdrawals may take up to 3 business days (apparently Sunday to Thursday) for approval, and then you will have to wait another 1 to 12 days for the withdrawal to be processed. In addition the casino limits withdrawals to one per week, up to a maximum of €1000 if you are a new customer. There are higher withdrawal limits for those who manage to achieve a higher VIP status in the casino's loyalty scheme, with a sliding scale of weekly withdrawal limits capping out at €35,000 per week. There is nothing in the terms that mentions whether or not those limits apply to progressive winnings, so we can only assume that they do to be on the safe side. It would be rage-inducing to find out that your €2 million jackpot win was going to be paid at €1000 per week for the next 2000 weeks (38.5 years).
The casino is licensed to operate by Curacao eGaming. This is one of the most liberal licensing jurisdictions in the world and offers little benefit to players in terms of regulating the behaviour of casinos licensed there. They have no independent dispute resolution process or arbitrator, so if you have a dispute with this casino you are pretty much on your own.
Golden Place was once a decent casino with a good selection of fun games and progressive jackpots. It isn't any more. Avoid.