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Golden Palace Casino Review

Golden Palace Casino is an online casino established in 1997 with games supplied by Betsoft, Parlay Entertainment, Pragmatic Play, Rival Gaming, and Visionary iGaming. It is operated by Engage Entertainment Group Inc. and is registered under the jurisdiction of Curaçao. Last updated: August 16, 2017.

usWarning! This casino is blacklisted and should be avoided.

1.5

rating: Bad

3
Blacklisted

Review of Golden Palace Casino

Golden Palace Casino was established in 1997 and over the years it garnered a reputation around the world due to its outrageous publicity gimmicks. Think boxers with the casino logo inked on the backs during fights, or buying a piece of toast off eBay that is burnt in a way that it supposedly looks like the Virgin Mary. It operated using Playtech software for many years but in more recent times has migrated to the dubious Pragmatic Play platform (formerly known as TopGame).

Blacklisted, Engage Entertainment / Pragmatic Play casino

Golden Palace is now operated by a company called Engage Entertainment Group Inc, which is the new name for the people who formerly ran a company called TopGame Technology. This operator has a history of dubious conduct, including running unfair games, engaging in DDoS attacks against competitors, and legal disputes with its own licensees. Like all Engage Entertainment casinos, this casino's website is plastered with fake trust seals from the likes of Norton, McAfee, and GLI, along with a fabricated story about a player winning a 1kg gold bar at their casino. This gold bar win may or may not have happened in reality, but if it did it only happened at one TopGame casino, not all of them. It is clear that this casino is not operated by trustworthy people, so we urge you to take your money elsewhere.

Software and games

Pragmatic Play, Betsoft, Rival, and Visionary iGaming live software is the name of the game at Golden Palace and unfortunately this generally means bad news for punters. Our confidence and trust in the fairness of Pragmatic Play's games is low after an incident in 2009 when players at Rome Casino noticed that it was impossible to win the jackpot on several of the slots due to a "missing" wild symbol on the reels. Betsoft likewise has a history of unfair operation and a complete lack of adequate auditing and regulation.

As it is the slots at Golden Palace are presentable without blowing you away. They are available via instant play versions in your web browser, many of which also work on a mobile phone. Aside from the slot machines, there are variations of video poker, plus blackjack, roulette, baccarat, war, and keno, along with a couple of live dealer games broadcast by Visionary iGaming.

Security, support and banking options

Support is provided 24/7 via phone, email and live chat, either via the website or inside the downloadable software. To prevent misuse of client information, Golden Palace Casino has instituted measures to protect the information they have collected from their members. They make use of SSL encryption technology as well as physical and organizational security procedures. Players are generally requested to supply copies of identification documents prior to withdrawing from a casino account.

You can deposit using your Visa or Mastercard, or e-wallets such as Neteller, Skrill, and EcoCard. There are only a small number of ways of getting your money out of the casino: namely Neteller, Skrill, EcoCard and wire transfer. The casino's withdrawal policy is particularly poor. Withdrawals may take up to 3 business days (apparently Sunday to Thursday) for approval, and then you will have to wait another 1 to 12 days for the withdrawal to be processed. In addition the casino limits withdrawals to one per week, up to a maximum of €1000 if you are a new customer. There are higher withdrawal limits for those who manage to achieve a higher VIP status in the casino's loyalty scheme, with a sliding scale of weekly withdrawal limits capping out at €35,000 per week. There is nothing in the terms that mentions whether or not those limits apply to progressive winnings, so we can only assume that they do to be on the safe side. It would be rage-inducing to find out that your €2 million jackpot win was going to be paid at €1000 per week for the next 2000 weeks (38.5 years).

The casino is licensed to operate by Curacao eGaming. This is one of the most liberal licensing jurisdictions in the world and offers little benefit to players in terms of regulating the behaviour of casinos licensed there. They have no independent dispute resolution process or arbitrator, so if you have a dispute with this casino you are pretty much on your own.

Conclusion

Golden Place was once a decent casino with a good selection of fun games and progressive jackpots. It isn't any more. Avoid.

Warning! This casino is blacklisted and should be avoided.
11 replies • Last post

Comments

gbSteveJackson
NewbieNewbie
Joined: 20 Apr 2012
Posts: 1
Thanks given: 0
Thanks received: 1
20 April 2012 - 6:41pm
#1

I wasn’t sure about the Pink Panther slot game. I mean, this cat is pink and my parents told me there was once a movie. The song sucks – whoever wrote it must be on Prozac. Despite the pinkness, the slot game was surprisingly cool! There’s a detective dude, a short humpty-dumpty dude with a moustache and bombs that go off.

It’s fun watching the characters spin. When you win, you get to see some cool eye candy. When you lose, you spin again – that’s how slots work!

2 progressive jackpots are better than 1. It has 40 lines!! Now if only they can make it go from pink to red. The Red Panther would be cooler.

1 member gave thanks for this useful post: CL-Ed

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7213
Thanks given: 3368
Thanks received: 2731
22 April 2012 - 11:18am
#2

Yes the weird thing about the movie was that the pink panther was actually a diamond. The panther cartoon character is just part of the intro credits to the movie and has nothing to do with the movie at all apart from that. The detective is the guy trying to retrieve the stolen diamond but he is clueless and supposed to be funny.

You're right that the game has loads of features. There aren't many games that pack more into them than this one.

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bybelaff
True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 885
Thanks given: 231
Thanks received: 339
Rated this casino
60
22 January 2014 - 11:04am
#3

Hello! Golden palace casino is powered by playtech, and have 100% welcome bonus. So few months ago i decide to give them a go, probably they ok and i find a new place to play. I start downloading software, registering, and making sure that i am eligible for welcome bonus. After that was done, i simply make deposit of 50$ from my skrill account, accept bonus, and start my fighting against golden palace casino. Everything start very well, and i am very easy upped my bankroll to 300$ playing thai paradise ( two nice bonus rounds with many retriggers in freespins with nice symbols). After it i decide to give a go to gladiator, this damned gladiator, and down to 100$ again. Okay, after it i decide to try marvel games with jackpot, and for my bad choose to play incridible hulk, which take all my money without even give me a chance to win a jackpot. I have few bonus rounds and freespins features, but nothing really special. Anyway, i made few deposits from time to time at golden palace casino, but did not manage to win anything.
Support: They was fast and nice, nothing i can add.
Withdrawals: Did not test.
Software: OK
I give to golden palace casino 3 stars, too bad that i did not managed to check out how their withdrawals go.

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7213
Thanks given: 3368
Thanks received: 2731
12 February 2014 - 12:09am
#4

This casino has taken a drastic turn for the worse. They have changed over to TopGame software and made a large number of changes. To summarise:

  • Far less games, and obviously they are much lower quality being TopGame.
  • No more live dealer (coming soon supposedly).
  • They don't appear to be licensed in Alderney any more. I can't find the company name or licensing jurisdiction at all (possibly GoldenPalace NV which would indicate Curucao but they don't have a licensing seal anywhere).
  • There are about one fifth of the deposit methods that they used to have.
  • Only two languages now (English and French).
  • Withdrawals may take 3 business days to approve (Sunday to Thursday only), and then another 1 to 12 business days to actually be paid.
  • Withdrawals are limited to one per week. The most you can withdraw is €1000 per week, unless you get to a higher VIP level where there is a sliding scale up to a maximum of €35,000 per week.
  • They no longer report payout statistics.

And then there is this disturbing message on the home page:

Quote:
Please note that customer funds are not segregated from company funds, but it is the intention of GoldenPalaceNV to meet its liabilities as they fall due.

So in a nutshell, it has quickly gone from being a decent casino to a very ordinary one. It seems very odd for a group of this experience. I would not be surprised at all if these guys have been sold to a new operator as it has all the hallmarks of a typical TopGame operation.

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bypohgo
Bronze PlayerBronze Player
Location: Minsk
Joined: 11 Mar 2014
Posts: 214
Thanks given: 11
Thanks received: 34
Rated this casino
20
19 March 2014 - 9:22am
#5

Hi, i hope you will enjoy my review of golden palace casino. We have no deposit offer to this casino on our forum, and it was playtech casino when i played it, so i was surprised to see topgame on casinolistings review, but after it i read administator post and understand that they changed software. Topgame is shit, really shit , do not ask why because you can just google what people think about topgame, and what affiliate think about topgame. There is only probably three or four good topgame casinos, which run by reputable owners, and you can try them, but did not give a chance to golden palace casino to take out your money. You will enforce slowpay, verification problems, and lot of others top game featured think. I told that i play this casino, but it was playtech casino these days, and it was good casino, i have withdrawal from them. But since they now using topgame software, i give them one start in my review, and i say i did not recommend to play this casino. Best choice for you is to avoid this casino and does not touch it, if you do not want headache. Sick when such changes comes to casino.

bgAleswin
Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks given: 0
Thanks received: 303
Rated this casino
60
4 July 2014 - 11:31am
#6

I was surprise to see that it is topgame casino and of course if this top game casino i can't play it because at different forums i am like a sponge take some information and i notice that it is very bad software and no one was give good review to this software and of course i can not play such casino.At a time when i try this casino it was regular playtech casino and it was nothing special casino i play only two times here with two 100% bonuses. Of course before starting playing i check every terms for everything and also speak with live chat support and confirm everything but can not say anything special about live chat at this casino because speak with the live chat agent only once and he was ok agent without any bad thing. I lost with my two deposits and never make more deposits in this casino because casino not care about me at least looks like and did not send me any bonuses or promotions to my email. OK if casino not want get my money and offer me something it is not problem and i can play at another one. Also i never test payout request at this company.

1 member gave thanks for this useful post: CL - klaw

kzAstanaKZ
Bronze PlayerBronze Player
AstanaKZ's picture
Location: near Astana, capital city
Joined: 18 Aug 2014
Posts: 257
Thanks given: 0
Thanks received: 257
Rated this casino
40
15 September 2014 - 10:48am
#7

Golden palace online casino it is not very interesting online casino, because it is hard to find something really attractive at this casino, and it is hard to rate this place high. But let me start from pluses for this casino.
+ Software. Software at golden palace casino is topgame, and i used at this casino download application. From my experience i can say that everything working good, but topgame slots is not very interesting, and also looks not very nice.
+ Bonuses and promotions. Golden palace casino offers many different deposit bonuses and also no deposit bonuses.Sometimes wager races, and also cashback offers.
And also few minuses for this online casino.
- Customer support. It is typically for topgame casinos that CS is quite bad, many things is bad, and i did not like live chat. It is hard to get fast reply, instead of this agent can appear any time and start make you offers, even after you already made deposit it is really not very nice.
- Withdrawals. I am myself did not made any withdrawals from this casino, but from other players experiences i can say that you better not wait fast withdrawal from this casino.
Final mark.
I do not know. Topgame casinos is bad, and golden palace casino is not best topgame choice. Better not play.

1 member gave thanks for this useful post: CL - klaw

skmrohacek
Gold PlayerGold Player
mrohacek's picture
Location: Slovakia
Joined: 9 Jun 2014
Posts: 534
Thanks given: 60
Thanks received: 430
Rated this casino
20
12 November 2014 - 7:03pm
#8

Maybe someone can remember or link to my previous review where I was complaining about TopGame, exactly – about almost every instance that customer experience contains, beginning with registration form and ending with the fact that the Live Chat do not capitalize first letter of the sentence after a dot.
According to that, I really do not want to look like repeating myself Smile but TopGame casinos are in my opinion linked by groups, by owner or by another supernatural power that makes them obey the same rules, that keep the customers safely away, and also don’t make sense at all – and the most expressive one is non-cashable character of no deposit bonuses offered.
The same thing like Grand Macao for me, I dont even see any large difference there Smile I signed up and started to wager but meanwhile I asked the live chat about the wagering requirements, maximum cashout and other details according to successful no deposit bonus yield withdrawal - and he gave me cold shower the same like the previous one. "The bonus is not cashable at all, you can try our games and then use our deposit bonus mega ultra billion% and infinite free spins. What do you say?". Just closed the chat and went away.
Every casino that surprises me this way is automatically credited by the lowest possible rating as well.

1 member gave thanks for this useful post: CL - klaw

bazelmil83
Card SharkCard Shark
Joined: 19 Jan 2015
Posts: 137
Thanks given: 1
Thanks received: 90
Rated this casino
80
15 November 2015 - 9:34pm
#9

Golden Palace Casino is powered by a topgame software, this casino I registered about three years and so far have made only one deposit. Two months ago, I received a free chip that I managed to finish, but after the request for payment was told that it is play money, and that is only the first free chip after registration can withdraw. Such is the situation with all the Top Game casinos, so this is nothing new for me. I like the design of their casino customer who quickly installed on your computer, you just need a little money in the account and the adventure can begin immediately ...

1 member gave thanks for this useful post: CL-Ed

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7213
Thanks given: 3368
Thanks received: 2731
15 November 2015 - 11:47pm
#10

So they sent you a free chip and you finished the wagering and cashed out, and they refused to pay you. And you rate them 4 stars?!?!

You are far more generous than me! Smile

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

bazelmil83
Card SharkCard Shark
Joined: 19 Jan 2015
Posts: 137
Thanks given: 1
Thanks received: 90
Rated this casino
80
16 November 2015 - 5:28pm
#11

hahahahha, probably i am generous like you... ...but I don't read T&C, and also have same experience earlier with other Top Game casinos. Probably "free chips in row" are not available for my country (Bosnia and Herzegovina). Maybe for other is different situation, and 4 stars is for games quality and visual impression in casino client. lol

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