Game Village Casino Review
GameVillage Casino is an online casino established in 2007 with games supplied by Cozy Games, Eyecon, and Microgaming. It is operated by Deuce Gaming Group and is registered under the jurisdiction of United Kingdom. Last updated: October 9, 2015.
Review of GameVillage Casino
There are few places throughout the world where bingo is as popular as the United Kingdom. The game has proven to be extremely popular, especially to the older generations as many players have socially played the game for decades. There are numerous online bingo sites out there and many of them also feature casino games as a side activity for their customers, but a lot of the time the casino is an afterthought and lacking in game variety and quality. GameVillage is a UK-exclusive bingo site that has recently added Microgaming Quickfire to its roster of casino games, so I checked them out with interest.
Software and game selection
Game Village Casino is powered by a bingo and casino platform provided by Cozy Games. This includes casino games from Microgaming Quickfire, Cozy Games, and Eyecon, an Australian slot machine developer. All games are accessible through your internet browser and a selection is available for play on mobile devices. Registering an account was simple, requiring a bit of personal information and my desired login details. All in all I believe it only took about 5 minutes to get up and running.
For those of you that enjoy online bingo, Game Village offers both 75 and 90 ball bingo with a variety of background themes and different twists on the rules. There are some exclusive games to be found on the site, with the site rotating these games every so often with special buy-ins and promotions. The site lives up to the "village" moniker with players able to become "home owners" which grants you certain perks and privileges such as exclusive promotions and bonuses.
However I was more interested in trying out Game Village's casino section, where there is a selection of around 75 video slots waiting to be played. Those of you experienced at playing at Microgaming Casinos will recognise straight away that such a number means that this site does not carry a full library of their games. Among the better games available are Avalon II, Break da Bank Again, Break Away, The Finer Reels of Life, and Retro Reels Extreme Heat. However I noted some very large omissions when checking around, including recent and popular releases such as Game of Thrones, Playboy, and Immortal Romance. Roughly half the games belong to the Microgaming collection, while the other half are supplied by Cozy Games and Eyecon. A generous reviewer might describe these games as different or unique, which they may well be if you haven't seen them before. But to me, after seeing them once, I'm not in a hurry to go back to see them again. They aren't terrible, but the production values and time invested in their development clearly doesn't match Microgaming.
The games are presented in a grid of logos in seemingly random order, without any text labels, nor is there a search box. So the only way to find a game is to scroll down and read through all the logos to find it. Add to this a very small table game, video poker, and scratch card selection, and it was clear to me that unfortunately this site is living up to the "bingo site with a casino as an afterthought" stereotype to the letter. If you are the type of player who goes for bingo balls over cards, this may not bother you much, but for a hard core casino player, it is lacking compared to the competition.
Banking and customer support
The banking system at Game Village Casino is decent, and naturally tailored towards its UK-only clientele. I found the deposit and withdrawal processes pretty easy to use with my debit card deposit handled instantly. There are a number of limitations to the banking system though which really confine this casino to the domain of the low roller. The maximum amount you can deposit in one transaction is £500, which also happens to be the weekly withdrawal limit. The casino claims that it can raise the withdrawal limit in certain circumstances, but then says no matter what, the most they will pay out in a month is £2000. Thankfully progressive jackpots are excluded from this rule, but it is still one of the smallest withdrawal limits that I have ever seen at an online casino. Withdrawals are processed on weekdays and take 2-3 days to be processed and paid.
Customer support is available via instant message and email, but there is no phone number to get hold of them. The live chat support operates during UK friendly hours, and outside their hours of operation you can leave a message. I found the staff quick to respond and very cheerful, even as I asked them mundane questions about promotions, which actually happen to have very low wagering requirements by casino standards.
Security, fairness, and responsible gaming
Game Village Casino secures user information by utilising standard SSL encryption technology, meaning that any information sent between your computer and the casino's servers is scrambled and it is extremely unlikely that your information will every be poached by a nefarious hacker. The operator also subjects its software to independent security and fairness testing by iTech Labs. I feel confident in Game Village's ability to remain both secure and fair to players.
Responsible Gaming is handled properly by Game Village, with the site offering a self-exclusion feature, along with a daily loss limit, and daily wager limit feature. This allows players to block access to the money features of the site for six months or permanently if need be.
GameVillage is primarily a bingo site, and this shows in both the small number and variety of casino games, the lack of basic features such as a search function, and the tiny weekly withdrawal limits. I don't doubt the site's reliability or fairness of the games, but there is really very little to attract the seasoned casino player apart from some quite generous bonus wagering terms.