Fruity Casa Casino Review

Review of Fruity Casa Casino

Now it should be noted that I'm no Spanish speaker, but if my translation skills serve me correctly, then Fruity Casa Casino roughly translates as Fruity House Casino. This strange name doesn't exactly roll off the tongue when you hear it in English, and it's probably best we just keep this odd mix of English and Spanish (Spanglish?) in the background. It is a white label casino running on the Whitehat Gaming platform, which I am familiar with after playing at sites such as PlayGrand and 21 Casino in the past.

Software and game selection

The software suite at Fruity Casa is pretty decent, with the casino offering a vast collection of games from top-notch developers like Nyx, BTG, Microgaming, Lightning Box Games, Net Entertainment, Genesis, and many more. The casino presents itself using an entirely web-based platform that loads up directly through your web browser. This means that you don't need to download any extra software to access the casino, you simply type in the URL and hit enter. The site also fully supports mobile gaming, which lets you play on both your smartphone and tablet.

The slot selection is the largest category at Fruity Casa, with the site offering up more than a thousand different video and classic slots. These games feature a bunch of different themes and features, and include some licensed franchises like Top Cat, Jurassic Park, Alice Cooper, and more. There are also progressive jackpots available to be won, which include some huge prizes that are pooled across games such as Jackpot King, which can be won on Blueprint Gaming slots including Top Cat, Romeo and Juliet, and Andy Capp. You can also try your luck at other monster jackpots including Microgaming's Mega Moolah, and Net Entertainment's Mega Fortune and Arabian Nights.


In terms of table games, you'll find a varied selection of blackjack and roulette games, along with versions of Caribbean Stud, Texas Hold'em Bonus, Oasis Poker, and Baccarat, among others. There is also a full live dealer casino, which brings you Blackjack, Baccarat, Roulette, 3 Card Poker, Dream Wheel, Texas Hold'em, and the above-mentioned games.

The organisation of the site itself is aesthetically pleasing for the most part, using soft pinks and greys as the main palette for the site. You can browse for games via a number of different criteria including the category of game (such as slots, table games, live casino, jackpot games etc), the game publisher, and via what the casino calls "collections". These collections are basically lists of games that share common themes such as music, movies and tv, animals, or summer. All of this is nicely organised and your searches reveal a standard grid of logos for you to click on to play. That said, there is one "feature" of this website that I absolutely detest and that is the frequently updating list of recent winners that constantly draws your eye by inserting a new winner every few seconds. No doubt the casino's marketing department are convinced that it is a great idea that is surely going to convince everyone who sees it that they are about to have a huge win, but I just found it to be bloody annoying! Thankfully it disappears while you play a game, but I'd really appreciate an option to remove it forever.

Banking and Customer Support

The banking system is adequate for most players as there are a variety of ways to deposit your money into the casino, including credit cards, e-wallets, Paysafecard vouchers, and bank transfers. Players may withdraw funds through the usual methods including bank accounts, e-wallets and refunds to credit or debit cards. I noted that there is a €10,000 per week withdrawal limit in place, so high rollers need to be aware of this limitation before they begin playing there. There is also a "big win" clause that states that you may be paid over a period of 10 months if you win more than €100,000 in one go.

Payouts are subject to a 48 hour pending time before processing, and depending on the withdrawal method selected, your withdrawal could take another couple of days to hit your account. This is one key area that the casino could improve upon, as we see many casinos today offering nearly instant withdrawals after identity verification has been completed.

Customer support at Fruity Casa can be reached via live chat and email from 10am to 11pm GMT. The support team was responsive to my help requests and were able to get me the answers to the bonus questions I asked them.

Security, fairness, and responsible gaming

Fruity Casa Casino runs at all times using SSL encryption, as is to be expected. This is an industry standard security feature that scrambles your information as its transmitted between your PC and the casino's servers. This makes your data unreadable by hackers, thieves, or anybody else along the way as your data travels across the internet.

Fairness information is something that I had a hard time tracking down at Fruity Casa. I couldn't find any RTP numbers or accreditations from outside auditors, aside from the figures disclosed in game by a minority of their game suppliers. The casino is licensed by the UK Gambling Commission and the Malta Gaming Authority via its platform provider Whitehat Gaming. It discloses that it holds players' deposited funds in accounts that are separate from the casino's operational funds. However these accounts are not protected from creditors in the event of insolvency, so they only meet what the UKGC calls a "basic" level of protection. This is, to my understanding, as good as no protection at all.

Responsible gaming is addressed by its own dedicated page on the Fruity Casa website, which gives players information on identifying and fighting problem betting behaviours. This page is well fleshed out, and there are various policies in place to nip issues in the bud. Players can make use of reality check reminders that interrupt your gaming after a defined period of time, self-exclusion policies, deposit and play limits, and access to account histories. Additionally, there are links to outside gambling assistance groups, which you can utilise if you need them.

Conclusion

Fundamentally, Fruity Casa Casino is a good online betting site with a selection of games that is more than enough to keep almost any gambler entertained. There is definite room for improvement that keeps this casino from joining the very best though, chiefly in terms of the protection of player funds, and the 48 hour pending period applied to withdrawals.