Frank Casino is an online casino established in 2014 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Avento N.V. and is registered under the jurisdictions of Malta, Curaçao and Sweden. Last Updated: November 4, 2020.
Frank Casino is an online betting site that first opened its doors in 2014 as a Russian language casino. These days it is a multi-language site with an attractive look and feel to it as well as a huge library of games. I've spent a lot of time looking at this casino for the review, and in the end I have some mixed feelings about it. My first major question was who is Frank and why would anyone want to play at his casino based solely on his name?
The Frank Casino website layout is attractive and has an easy to navigate layout that anybody can use. The site uses a software platform that includes games from Net Entertainment, Nyx, Microgaming, Elk Studios, Playson, NextGen, and Yggdrasil Gaming, among a host of others. This means that you'll get to experience a large variety of games, indeed the casino currently has more than 2500 slots on offer.
The slots are the main focus and players will find a plethora of games that have different themes and features. Big-name licensed properties like Jurassic Park and Battlestar Galactica sit alongside games like Avalon II and Thunderstruck in the library. Progressive jackpots are also available with the site offering millions of Euros worth of prizes at any given time. Mobile slots are also available and allow you to play on your smartphone or tablet.
A large selection of table games is a welcome sight, as there's games like blackjack, baccarat, poker, craps, roulette, and more are all present. Multiple variations of the games are also present, giving small tweaks of the rules to extend gameplay. There are also live dealer tables available for play from studio suppliers Evolution Gaming and Net Entertainment.
The website is laid out in an attractive manner, with game logos presented in a grid formation. They can be filtered by clicking on various game type tabs, and you can use a quick search box to find a game by typing in its name. This all works quite well. On the other hand, while reading some of the text on the site it quickly becomes apparent that whoever wrote it is not a native English speaker. While it is no big deal for inconsequential promo text at the bottom of pages, I can see that it could potentially lead to problems regarding ambiguous clauses in the terms and conditions and/or rules pertaining to bonuses.
When I initially checked our Frank Casino the banking policies left a lot to be desired, with low payout limits coupled with slow processing. However I am pleased to say that over time the casino has adopted more competitive and player friendly policies that mean you will get the full amount of your withdrawals quicker. The small weekly limits have been abolished and the casino now allows you to withdraw up to €100,000 in a single month. Withdrawals are processed Monday to Friday after a 24 hour pending period, unfortunately during which time you can reverse your cashout, which is almost never a good idea.
Customer support is available through live chat and email, and I ended up paging help using the chat feature. I found the staff fast to respond to my enquiry about whether a match bonus was cashable or not. They were friendly enough and able to get me actual answers to bonus term questions, though I did need to rephrase my question in order for them to understand exactly what I was asking.
Frank Casino uses SSL encryption technology to protect your gameplay and personal information, which is what most reputable sites use as a security measure. This keeps hackers from intercepting your data as its sent between your computer and the casino's servers as everything is encrypted and thus unreadable by outside parties.
The casino's operator possesses several licenses to operate from gaming authorities in Malta, Sweden, and Curacao. The first two of those are good licenses that provide some measure of protection and assistance for players that may enter into a dispute with the casino, while the Curacao license is effectively worthless. Frank Casino does not publish the theoretical RTP numbers for its games, nor does it publish any audits of game payouts or fairness. That said, the vast majority of the games at this casino are provided by suppliers that are regulated and audited for randomness. However I did notice that the casino is offering games from Pragmatic Play, a supplier that is a rebrand of a company formerly known as TopGame, which was notorious for its unprofessionalism, shady dealings, and games of questionable fairness. As usual we advise players to avoid any game developed by Pragmatic Play, no matter which casino they are playing at.
Responsible gaming is addressed by this casino in line with its licensing obligations. Aside from the usual page dedicated to the topic with advice and links to support organisations, players are able to set limits on their activities in the casino via their account settings page. There you are able to limit your deposits, wagering, or time spent on the site, or even request a temporary or permanent self exclusion from the casino.
Frank Casino is a good looking online betting site with a strangely unexplained name. I like the layout of the site, the game selection, and other aspects mentioned above. When we first checked it out a few years ago it was decidedly rough around the edges, but these days with the acquisition of a couple of respected licenses and the improvement in the payout policies I feel that it is a much more attractive proposition.
These are the current progressive jackpots at Frank Casino as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.