Frank Casino is an online casino established in 2014 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Avento N.V. and is registered under the jurisdiction of Curaçao. Last updated: September 27, 2018.
Frank Casino is an online betting site that first opened its doors in 2014 as a Russian language casino. These days it is a multi-language site with an attractive look and feel to it as well as a huge library of games. I've spent a lot of time looking at this casino for the review, and in the end I have mixed feelings about it. My first major question was who is Frank and why would anyone want to play at his casino based solely on his name?
The Frank Casino website layout is attractive and has an easy to navigate layout that anybody can use. The site uses a software platform that includes games from Net Entertainment, Nyx, Microgaming, Elk Studios, Playson, NextGen, and Yggdrasil Gaming, among others. This means that you'll get to experience a large variety of games and the casino currently has more than 730 slots on offer.
The slots are the main focus and players will find a plethora of games that have different themes and features. Big-name licensed properties like Jurassic Park and Battlestar Galactica sit alongside games like Avalon II and Thunderstruck in the library. Progressive jackpots are also available with the site offering millions of Euros worth of prizes at any given time. Mobile slots are also available and allow you to play on your smartphone or tablet.
A large selection of table games is a welcome site, as there's games like blackjack, baccarat, poker, craps, roulette, and more are all present. Multiple variations of the games are also present, giving small tweaks of the rules to extend gameplay. There are no live dealer table games at this casino though.
The website is laid out in an attractive manner, with game logos presented in a grid formation. They can be filtered by clicking on various game type tabs, and you can use a quick search box to find a game by typing in its name. This all works quite well. On the other hand, while reading some of the text on the site it quickly becomes apparent that whoever wrote it is not a native English speaker. While it is no big deal for inconsequential promo text at the bottom of pages, I can see that it could potentially lead to problems regarding ambiguous clauses in the terms and conditions and/or rules pertaining to bonuses.
The banking policies at Frank Casino leave a lot to be desired. In this day and age of instant communication and electronic payments, the site only processes payouts on Mondays, Wednesdays, and Fridays. There are limits imposed on the amount you can withdraw and these limits scale according to your status level at the casino (which is determined by the amount you deposit). The limits start at €750 daily, €3000 weekly, and €7000 monthly on the low end and go up to €3000 / €18000 / €39000 at the top status level, which requires you to have deposited over €50000 to qualify. Based on those rules, it doesn't seem like there is much incentive to deposit that much if you truly are a high roller, as the monthly withdrawal limit is less than the amount you would have deposited to qualify for it.
Customer support is available through live chat and email, and I ended up paging help using the chat feature. I found the staff fast to respond to my enquiry about whether a match bonus was cashable or not. They were friendly enough and able to get me actual answers to bonus term questions, though I did need to rephrase my question in order for them to understand exactly what I was asking.
Frank Casino uses SSL encryption technology to protect player information, which is what most reputable sites use as a security measure. This keeps hackers from intercepting your data as its sent between your computer and the casino's servers as everything is scrambled and thus unreadable by outside parties.
The casino is licensed to operate by Curacao eGaming, which may look great at first glance, but in reality it is a regulator that does nothing in terms of player protection or intermediation. The casino does not publish the theoretical RTP numbers for its games, nor does it publish any audits of game payouts or fairness. That said, the vast majority of the games at this casino are provided by top class suppliers that are regulated and audited for randomness. However I did notice that the casino is offering games from Betsoft, a supplier that we have proved offers progressive jackpot games that do not pay out fairly or randomly. As usual we advise players to avoid any game developed by Betsoft, no matter which casino they are playing at.
Responsible gaming is minimally addressed by this casino. It has a page dedicated to the topic with advice and links to support organisations. However players are not able to set any form of limit on their activities in the casino via their account settings like I am used to seeing at casinos run in regulated jurisdictions. The casino mentions that self exclusion is an option, but you will need to contact customer support in order to set this up.
Frank Casino is a good looking online betting site with a strangely unexplained name. I like the layout of the site, the game selection, and some other aspects as well. However it is decidedly rough around the edges, which is first noticeable with the sometimes poorly translated text, but especially shows in terms of the limited payout policies, Curacao licensing, absence of game RTP information, and the lack of any kind of responsible gambling controls. I feel that as it stands this casino is only for the brave and adventurous.
These are the current progressive jackpots at Frank Casino as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.