Frank Casino Review

Frank Casino is an online casino established in 2014 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Avento N.V. and is registered under the jurisdiction of Curaçao. Last updated: January 25, 2019.

usFrank Casino does not accept players from the United States.

3

rating: Average

6

usFrank Casino does not accept players from the United States.

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Review of Frank Casino

Frank Casino is an online betting site that first opened its doors in 2014 as a Russian language casino. These days it is a multi-language site with an attractive look and feel to it as well as a huge library of games. I've spent a lot of time looking at this casino for the review, and in the end I have mixed feelings about it. My first major question was who is Frank and why would anyone want to play at his casino based solely on his name?

Software and game selection

The Frank Casino website layout is attractive and has an easy to navigate layout that anybody can use. The site uses a software platform that includes games from Net Entertainment, Nyx, Microgaming, Elk Studios, Playson, NextGen, and Yggdrasil Gaming, among others. This means that you'll get to experience a large variety of games and the casino currently has more than 730 slots on offer.


The slots are the main focus and players will find a plethora of games that have different themes and features. Big-name licensed properties like Jurassic Park and Battlestar Galactica sit alongside games like Avalon II and Thunderstruck in the library. Progressive jackpots are also available with the site offering millions of Euros worth of prizes at any given time. Mobile slots are also available and allow you to play on your smartphone or tablet.

A large selection of table games is a welcome site, as there's games like blackjack, baccarat, poker, craps, roulette, and more are all present. Multiple variations of the games are also present, giving small tweaks of the rules to extend gameplay. There are no live dealer table games at this casino though.

The website is laid out in an attractive manner, with game logos presented in a grid formation. They can be filtered by clicking on various game type tabs, and you can use a quick search box to find a game by typing in its name. This all works quite well. On the other hand, while reading some of the text on the site it quickly becomes apparent that whoever wrote it is not a native English speaker. While it is no big deal for inconsequential promo text at the bottom of pages, I can see that it could potentially lead to problems regarding ambiguous clauses in the terms and conditions and/or rules pertaining to bonuses.

Banking and Customer Support

The banking policies at Frank Casino leave a lot to be desired. In this day and age of instant communication and electronic payments, the site only processes payouts on Mondays, Wednesdays, and Fridays. There are limits imposed on the amount you can withdraw and these limits scale according to your status level at the casino (which is determined by the amount you deposit). The limits start at €750 daily, €3000 weekly, and €7000 monthly on the low end and go up to €3000 / €18000 / €39000 at the top status level, which requires you to have deposited over €50000 to qualify. Based on those rules, it doesn't seem like there is much incentive to deposit that much if you truly are a high roller, as the monthly withdrawal limit is less than the amount you would have deposited to qualify for it.

Customer support is available through live chat and email, and I ended up paging help using the chat feature. I found the staff fast to respond to my enquiry about whether a match bonus was cashable or not. They were friendly enough and able to get me actual answers to bonus term questions, though I did need to rephrase my question in order for them to understand exactly what I was asking.

Security, Fairness, and Responsible Gaming

Frank Casino uses SSL encryption technology to protect player information, which is what most reputable sites use as a security measure. This keeps hackers from intercepting your data as its sent between your computer and the casino's servers as everything is scrambled and thus unreadable by outside parties.

The casino is licensed to operate by Curacao eGaming, which may look great at first glance, but in reality it is a regulator that does nothing in terms of player protection or intermediation. The casino does not publish the theoretical RTP numbers for its games, nor does it publish any audits of game payouts or fairness. That said, the vast majority of the games at this casino are provided by top class suppliers that are regulated and audited for randomness. However I did notice that the casino is offering games from Betsoft, a supplier that we have proved offers progressive jackpot games that do not pay out fairly or randomly. As usual we advise players to avoid any game developed by Betsoft, no matter which casino they are playing at.


Responsible gaming is minimally addressed by this casino. It has a page dedicated to the topic with advice and links to support organisations. However players are not able to set any form of limit on their activities in the casino via their account settings like I am used to seeing at casinos run in regulated jurisdictions. The casino mentions that self exclusion is an option, but you will need to contact customer support in order to set this up.

Conclusion

Frank Casino is a good looking online betting site with a strangely unexplained name. I like the layout of the site, the game selection, and some other aspects as well. However it is decidedly rough around the edges, which is first noticeable with the sometimes poorly translated text, but especially shows in terms of the limited payout policies, Curacao licensing, absence of game RTP information, and the lack of any kind of responsible gambling controls. I feel that as it stands this casino is only for the brave and adventurous.

Frank Casino Jackpots

These are the current progressive jackpots at Frank Casino as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.

10 replies • Last post

Comments

lvblck
Jackpot ChaserJackpot Chaser
Location: The North
Joined: 6 Apr 2016
Posts: 2413
Thanks given: 119
Thanks received: 671
Rated this casino
60
22 May 2017 - 4:43am
#1

Frank casino is a place I diacovered about a year ago. I really liked their concept of the cool free spins you could get for certain deposits. I have deposited there once and took their welcome free spins binus tgey had at the time. I really think that the variety of games they have is great, but I must say that some of their bonus terms are quite confusing and they often have a max cashout for their bonuses, limited to few times players' deposit, which is a thing I strongly dislike. Other than that I do think they have great appearance and good support and I think they are trustful.

CL - klaw

idEljuno
Silver PlayerSilver Player
Eljuno's picture
Location: Indonesia
Joined: 22 Feb 2018
Posts: 317
Thanks given: 428
Thanks received: 223
Rated this casino
80
18 July 2018 - 6:55am
#2

Frank casino be the one of the best site oNline casino in my mind, yeah my first play with them i try make deposit around $30, and i play with few hours and finally i try make cashout at least 2x from my deposit and i receive my money on my wallet no more than 24hours ,its very good impression for my first play with them, i will come back soon, i like the game is very much from every best providers, they're very good...nice online casino

CL-Ed

idbossulo
Gold PlayerGold Player
bossulo's picture
Location: JAVA
Joined: 7 Oct 2017
Posts: 729
Thanks given: 542
Thanks received: 431
Rated this casino
20
24 August 2018 - 9:22am
#3

Several times I tried to play there, unfortunately there was nothing interesting for large depositors. I am very upset how they apply the 3x terms of the deposit amount for withdrawals if playing without bonuses. That was very surprising and only found here.

2 CL - klaw, vomvom12

grHkatd Katd
GamblerGambler
Hkatd Katd's picture
Joined: 6 Dec 2015
Posts: 61
Thanks given: 1
Thanks received: 51
Rated this casino
20
23 December 2018 - 11:34am
#4

i visited this casino and i used a no deposit bonus that send me via email !After wager the bonus I won 36 euros and i decided to keep my winnings and when i asked the live support how much needs to deposit to claim my winnings one employee enters the chat and then she closed the chat ! After trying 3-4 times to contact with the live chat and i got no answer i disappointing and lost my balance and put this casino to blacklisted casinos !That's my experience for this casino

2 CL-Ed, vomvom12

bazelmil83
Bronze PlayerBronze Player
Joined: 19 Jan 2015
Posts: 278
Thanks given: 1
Thanks received: 122
Rated this casino
100
10 January 2019 - 7:16pm
#5

Frank Casino is an elegant online casino that offers a great selection of games. This casino use 1x2 Gaming, Betsoft, Booongo, Elk Studios, Microgaming, Net Entertainment etc. to launch their virtual games, along with the space for live players. The QueenVegas casino bonuses are tailored to the needs of various players. Whether you're a beginner or an experienced player, this online casino will greet you with great bonuses. Bonus lovers who are equal to the first deposit, as well as lovers of free spins, will be happy with the offer of this casino.Rating 5/5 - CLEAR!!!

CL-Ed

devomvom12
Gold PlayerGold Player
vomvom12's picture
Location: earth
Joined: 28 Jan 2018
Posts: 561
Thanks given: 500
Thanks received: 568
10 January 2019 - 7:29pm
#6
bossulo wrote:

Several times I tried to play there, unfortunately there was nothing interesting for large depositors. I am very upset how they apply the 3x terms of the deposit amount for withdrawals if playing without bonuses. That was very surprising and only found here.

pokerknox casino got this strange rule as well ...well when you deposit 20€ you can cash out only 60€
even when you win big...and much more surprising is that the max cashable amount for a no deposit bonus is 100€...hahaha

zaLambino
Gold PlayerGold Player
Lambino's picture
Location: Johannesburg,
Joined: 14 Apr 2015
Posts: 506
Thanks given: 287
Thanks received: 465
Rated this casino
80
24 June 2019 - 10:04pm
#7

I registered at this casino a about 4 moths ago and at first was disjointed with the casinos promotions but the multiple crypto currency options they offered for deposits and withdrawals kept me coming back to the casino and last month I had an epic lucky streak which has earned them a place in top five casinos to play at, my withdrawal to my bitcoin wallet was paid out in less than 5 minuets and I did not have the issue that some of the CL members have mentioned on this review page concerning the max withdrawal as I only deposited eight dollars and withdrew over 300 dollars so maybe that has changed recently , they have a very large variety of slots and games , I really like this casino and give them two thumbs up Beer

CL - klaw

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 8490
Thanks given: 4568
Thanks received: 3954
26 June 2019 - 5:29am
#8
vomvom12 wrote:

pokerknox casino got this strange rule as well ...well when you deposit 20€ you can cash out only 60€ even when you win big...and much more surprising is that the max cashable amount for a no deposit bonus is 100€...hahaha

This is not a correct interpretation of that rule. The casino is requiring people to wager their deposited amount 3x before withdrawing, not limiting their winnings to 3x their deposit.

2 Lambino, vomvom12

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devomvom12
Gold PlayerGold Player
vomvom12's picture
Location: earth
Joined: 28 Jan 2018
Posts: 561
Thanks given: 500
Thanks received: 568
26 June 2019 - 11:59am
#9
CL-Ed wrote:

This is not a correct interpretation of that rule. The casino is requiring people to wager their deposited amount 3x before withdrawing, not limiting their winnings to 3x their deposit.

sorry Ed then i confused something here...anyway i came across a lot of casinos
which are limiting the max cashout amount when playing with a bonus in a rude way eg all
progessiv play casinos have it : max cashout amount is 5x the bonus amount.

hahaha and then i immediately remember the rule of rouge babe casino : max cashout is 3x the deposit amount when playing with a bonus ...ridiculous

zaLambino
Gold PlayerGold Player
Lambino's picture
Location: Johannesburg,
Joined: 14 Apr 2015
Posts: 506
Thanks given: 287
Thanks received: 465
Rated this casino
80
26 June 2019 - 1:40pm
#10
vomvom12 wrote:

sorry Ed then i confused something here...anyway i came across a lot of casinos
which are limiting the max cashout amount when playing with a bonus in a rude way eg all
progessiv play casinos have it : max cashout amount is 5x the bonus amount.

hahaha and then i immediately remember the rule of rouge babe casino : max cashout is 3x the deposit amount when playing with a bonus ...ridiculous

That is ridiculous of Babe casino to make it so low, Another thing that that casinos are doing these days is reducing the max payout on no deposit bonuses some allowing a mere 10 or 20 dollars max Evil

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