Europa Casino is an online casino with games supplied by Playtech. It is operated by Universe Entertainment Services Malta Limited and is registered under the jurisdiction of Malta. Last Updated: May 28, 2020.
Europa Casino is the flagship brand run by a well known operator of Playtech powered casinos known as the Euro Partners group, which is in fact a subsidiary of the game developer and casino software provider Playtech. We recommend players avoid all casinos in this group due to frequent complaints about delayed and no payment of winnings, the over-zealous use of "bonus abuse" as an excuse not to pay winners, and the unconscionable withdrawal policy that is invoked when a player has a big progressive jackpot win.
This casino's operator, Euro Partners, is associated with a number of companies including those known as Imperial E-Club Limited and Universe Entertainment Services Malta Limited. As stated above, they are ultimately owned by Playtech itself which makes their conduct all the more of a disgrace. The complaints about these casinos have never really ceased over the years we have been monitoring them and the large majority revolve around the use of the casino's "bonus abuse" clause to deny winners their money. This is no surprise seeing as the clause is so nebulous that it allows the casino to interpret your play any way they like. In fact it is so bad that it is unlikely to even be legally enforceable:
9.8 We will have the right to withhold or otherwise decline or reverse any pay-out or Winning amount or amend any policy in the event that we suspect you are abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policy or rules determined in respect of an existing game or a new game. It is clarified that we may determine that such an abuse has taken place also if your activity in our Online Casino, by itself, is not abusive, but your activities in other online casinos in addition to our Online Casino, taken as a whole, constitute such abuse of our bonuses, promotions, policies or rules.
But that pales in comparison to their withdrawal policy, which is frankly disgusting, particularly as it pertains to progressive jackpot winnings:
8.4.4 You are aware of and agree that players are allowed to withdraw not more than $9,990/£9,990/€9,990/AU$9,990/R99,900/DKK74,990/NOK74,990/SEK99,900/ZAR99,900 per month. if the amount to be withdrawn is greater than $9,990/£9,990/€9,990/AU$9,990/R99,900/DKK74,990/NOK74,990/SEK99,900/ZAR99,900 the remaining amount will be placed back to the player's account, allowing the player to withdraw additional funds the following month in accordance with this term. the foregoing applies also to withdrawals of progressive jackpots.
Yes, not only do they restrict the amount that you can withdraw each month to a relatively small sum, but they include progressive jackpot winnings in that policy. Imagine winning a €4 million jackpot at this casino. At €9,990 per month it would take them 400 months (over 33 years) to pay you in full! And all the while they would have your money sitting in their bank accounts, earning interest, buying advertising to fool other sucker players, or funding Playtech executives' hooker and blow habits. That, my friends, is just not right.
Europa Casino attempts to position itself as the ideal place for a European to play online casino games. The reality could not be further from the truth. If it isn't the delayed payments or the over-zealous use of the "bonus abuse" clause to deny legitimate winnings, it is the predatory withdrawal policy that applies to progressive jackpot winners. The fact that Playtech indirectly owns this casino and presumably approves of this behaviour says a lot about the company's ethics (or lack thereof) and its hostile attitude towards its own customers. This is one casino that is best avoided.