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EuroGrand Casino Review

EuroGrand Casino is an online casino established in 2006 with games supplied by Playtech. It is operated by WHG (International) Limited and is registered under the jurisdictions of Gibraltar and United Kingdom. Last updated: September 28, 2015.

usWarning! This casino is blacklisted and should be avoided.


rating: Terrible


Review of EuroGrand Casino

EuroGrand was established only recently, December 2006 to be exact. Though not available in the US, EuroGrand is available to most other countries, especially that of Europe. Due to it's association with the cPays Group, a well-known dodgy company in the online casino industry, we recommend you avoid this casino.


EuroGrand is associated with the notorious cPays / Affiliates United group, an organisation that has conducted itself in an unethical manner over a number of years. Their activities include refusing payments to players citing various technicalities, ripping off of advertising and business partners, and widespread use of spamming techniques in marketing campaigns.

In addition to this, there is the sorry tale of Canadian woman Sylvia P., who was the winner of Playtech's Beach Life progressive jackpot for over $4 million in 2009, at EuroGrand's sister casino, Joyland Casino. At first told that she would be paid $9000 per month for the next 39 years, she was eventually strong-armed into accepting around half the amount she won by the crooked casino management who, seeing as the balance of funds remain unaccounted for, presumably pocketed the difference.

We recommend you avoid this casino, as there are plenty better ones out there.

Modern Software and Games

EuroGrand's software is provided by Playtech, a pioneer in casino gaming software, and there is also a flash-based online version to play for those of you who cannot or will not install the downloaded software. There are over 70 games offered at EuroGrand Casino, and you can have fun playing table games, card games, slots, and video poker variations. The progressives, all 13 of them, have big prizes to offer.

Quality of Customer Support

You can access EuroGrand's customer support service through live chat and email. These are both good ways to reach support staff should you have problems that need immediate attention. You can also subscribe to their newsletter, where you will be given regular news on upcoming tournaments, promotions and private information.

Banking Options

The banking options are more varied than usual. You can deposit and withdraw using Visa, MasterCard, 900Pay, ACH, Check, Citadel, FirePay, Money Order, NETeller, and Wire Transfer. Notably, you may receive a 15% bonus if you pay through their preferred option.

Warning! This casino is blacklisted and should be avoided.
10 replies • Last post


Joined: 30 Jul 2012
Posts: 1
Thanks given: 0
Thanks received: 0
30 July 2012 - 8:05pm

I lost my winnings on the first day playing on EuroGrand. Wanted to withdraw some of the winnings and that resulted in losing all the winnings and bonuses. Got a reply from EuroGrand saying that it was mentioned in the terms of use. Kind of misleading anyway! Another oddity is that you have to open a game in order to withdraw any money. These are the things that make you suspect the reliability of the service...

Joined: 10 Sep 2013
Posts: 2
Thanks given: 0
Thanks received: 3
Rated this casino
10 September 2013 - 6:42am

The best casino ever. I won more then 85000 euros by playing the avendgers slot. And they pay me out in 4 days.

1 member gave thanks for this useful post: CL-Ed

CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 6199
Thanks given: 2507
Thanks received: 1796
12 September 2013 - 12:34am

That is great news mojo1981. Unfortunately a few years ago these guys were involved heavily in spamming and ripping off many people. In addition one of its sister casinos Joyland Casino stole around 2 million Euros from a progressive jackpot winner. When William Hill bought them out they refused to pay up and until they do, they remain blacklisted here.

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True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 884
Thanks given: 231
Thanks received: 331
Rated this casino
14 January 2014 - 11:35am

Hello. Eurogrand casino is a part of william hill group casino, and as far as i see all of their casinos are blacklisted here. Ok, i am fully understand why they blacklisted, and i agree with such decision. But i play in all of their casinos usually, and never had any problems. Also you should know, that their group is the most popular playtech casinos in russian speaking markets. Eurogrand offer a nice 500% bonus on my first deposit up to 100$. Of course i choose to play with it, but was not lucky and lost. Any way, i am not big fan of their bonuses on deposits, as they always will be deducted after you meet wagering. But i play there quite usual, probably 2-3 deposits per month, and i always get paid after 4 days of pending period, and never had any problems. So for me they ok, but as i told, they really deserve blacklisting for some bad things.
Support: Nice and friendly, but sometimes you can wait 20+ minutes to live chat agent appear.
Withdrawals: 4 days pending period is awful, but at the end they always pay.
Software: No any problems.
I give to eurogrand casino 3 stars, they average playtech casino for me.

Bronze PlayerBronze Player
Location: Minsk
Joined: 11 Mar 2014
Posts: 214
Thanks given: 11
Thanks received: 32
Rated this casino
20 March 2014 - 12:02pm

Hi, i hope you will enjoy my review of eurogrand casino. This is playtech casino and a part of rogued here will hill group, but i am hope Ed will not angry on me that i am giving out to all their casinos 5 stars, but i am honest with my ratings, and of course this guys did not pay me to make good review of their casinos. Reasons for 5 stars rating and such positive review is simple, because i trust this casinos. Really, i think they had great reputation as a company, and they had great service, at least for me, probably i did not know something about them, but i love all their casinos, and for few years of regular playing i did not had any single trouble with them, everything on top service. They stated 4 days pending period, and this is bad of course, but at least they keep their word. After 4 days of waiting, withdrawal processed and comes to you in few hours, i never wait 5 days for example, on big holidays, on weekends, no any problem to pay this days. Eurogrand casino is very good brand for me, my favorite in this group because there i had a lot of luck, and i will continue play there.

Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks given: 0
Thanks received: 303
Rated this casino
4 July 2014 - 1:23pm

Eurogrand casino it is playtech slots casino and i tried this casino few times honest i find this casino when i played william hill casino after i close it appears banner that offer me to join eurogrand and get 100$ bonus for 20$ deposit. Bonus was not redeemable i notice that after reading all terms like i always do to not look like idiot when something that i did not excepkt happens. Terms was ok for me not redeem bonus of course is not very good thing but i am not care about such bonuses and just bet high than average in attempt to get high balance and be able to withdraw something. Live chat at eurogrand casino very good apart from many other playtech casino here is not need to wait live agent a lot of time and it comes really fast and works as a pro. Payouts at this casino took 5 days always never more never less and i am ok with it. Casino rare send me bonuses to my email and promotions also not very interesting like get 2x comp points on any not interesting game. I am not very like this casino it is not so good like other good playtech.

1 member gave thanks for this useful post: CL - klaw

Gold PlayerGold Player
mrohacek's picture
Location: Slovakia
Joined: 9 Jun 2014
Posts: 534
Thanks given: 60
Thanks received: 429
Rated this casino
30 August 2014 - 7:20am

There is something absolutely true and something only a "thing of opinion" in your experiences, guys, and also in review of this casino. Again its blamed for being a part of cPays Group, which pre-sets them to quite a bad and invidious position. On the other side, I cannot argue with this argument Smile I had a short experience with this casino, and it was neither overwhelmingly good, or someway unforgetable, but nor terrible bad, it was for me a average casino, where I deposited, it ate entire me and ejected me out.
I deposited the minimum amount here, I dont remember if it was 10 or 20 euros - just the least possible amount, I claimed bonus Smile and played. I played some Marvel slots, not only Gladiator but tried also others, and probably the RNG was on holiday but there are almost zero winnings at all. Fallen to the ground very quickly.
I appreciate that this casino is providing also very wide variety of possible language mutations - actually they offer also Czech, which is very close to my motherly language, and I am very satisfied with it all the time Smile
For me not expressively good, nor bad casino. that means 2.5/5, rounded to 3/5 for me Smile

1 member gave thanks for this useful post: CL - klaw

Bronze PlayerBronze Player
AstanaKZ's picture
Location: near Astana, capital city
Joined: 18 Aug 2014
Posts: 257
Thanks given: 0
Thanks received: 256
Rated this casino
18 September 2014 - 4:55pm

Eurogrand casino it is big playtech casino, that also black listed here. But my experience with this casino is very good, and i never had any troubles. Last time i played few months ago, and i get my withdrawal like usually, without any problems. Like usually i will list pluses and minuses for this online casino.
+ Software. Eurogrand casino offers playtech games in two ways - instant play(in browser) or using download application. I tried instant play couple of times, but biggest part of my gameplay was at download application, and i had very great experience with it.
+ Customer support. I used only live chat, as it is working 24/7, and there is no any reasons to try reach CS by email. Live chat is very good, and you can start it from casino application, or just from website.
And two minuses for eurogrand online casino.
- Bonuses. There is lack of bonuses, and best that casino offer to me it is double comp points on new games, and sometimes small reload bonus. It is not very good, and not what i am waiting from playtech casino.
- Withdrawals. Always 4-5 days, never faster, and it is long.
Final mark.
My experience is OK, but everything not so good.

1 member gave thanks for this useful post: CL - klaw

Card SharkCard Shark
Joined: 19 Jan 2015
Posts: 136
Thanks given: 1
Thanks received: 87
26 September 2015 - 7:28pm

This is one of those casinos where I was registered from the start. Eurogrand Casino is one of the most popular casino brands in the world of online gambling. This casino drives well-known Playtech gaming software and offers a wide range of game categories. This experienced online gaming operator has long popular, especially among the players in the EU. Home page of this casino has a professional design and layout, which gives a sense of security and comfort to new players. I have just one question here, why blacklisted???

1 member gave thanks for this useful post: CL-Ed

CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 6199
Thanks given: 2507
Thanks received: 1796
28 September 2015 - 2:11am

They are blacklisted because of frequent refusal to pay winners, involvement in spamming campaigns, and association with Joyland Casino, which stole money from a lady that won a progressive jackpot back in 2009 which you can read about here:
Joyland jackpot win turns into nightmare

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