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EmuCasino Review

EmuCasino is an online casino established in 2012 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Rock Interactive Ltd and is registered under the jurisdiction of Curaçao. Last updated: April 3, 2017.

usEmuCasino does not accept players from the United States.

4.5

rating: Great

9

usEmuCasino does not accept players from the United States.

We recommend the following casinos instead:

Review of EmuCasino

Emu Casino is certainly one of the more uniquely named casinos that we have seen recently. Owned and run by Australian management, the casino caters primarily to Australian punters who will all know exactly what an Emu is (a large flightless bird related to the Ostrich), and offers a wide variety of games powered thanks to a platform that provides games from many large gaming groups. While many gamigng groups have begun pulling out of the Australian market due to regulatory changes, Emu Casino is standing by the country and offering one of the best choices for punters there.

Software and Games

Emu Casino uses a web-based platform that uses a wide array of games from 1x2 Gaming, Playson, Net Ent, Evolution Gaming, iSoftBet, Xplosive, GameArt, Oryx, and more. The site has a pretty decent layout, which is easy to navigate by game type or software provider. There is also a search function built in, which will let you find anything seamlessly. Registering an account at the site is easy, and only took a few minutes to complete.

Slots (or pokies) are the main game category available at Emu Casino, with more than 360 games on the roster. Players will see a lot of popular games from licensed properties as well as unique games that are developed by groups like 1x2 Gaming and more. Progressive jackpots from iSoftBet are available, offering large cash prizes.

Table games, video poker, and virtual sports games are also available, but the real gem here is the live dealer games. Players will be able to participate in blackjack, roulette, baccarat, Casino Hold'em Caribbean Stud Poker, and Three Card Poker. All of these games are broadcast in high definition and are quite enjoyable for players.

It should be noted that many of the games on the roster here are mobile compatible. This lets you play games through your smartphone or tablet. This is a good feature, and I'm happy to have seen it here, as I like to be able to play table games while I'm out and about.

Bonuses and loyalty program

Emu Casino offers a fairly standard sign up bonus that is comparable to other casinos. What we found more interesting though was the loyalty program that allows you to spend EmuPoints (comp points) in the site's EmuShop. As you play at the casino you accumulate EmuPoints that can be used to buy bonuses and free spins, swag like gifts and holidays, or just a straight out conversion to cash in your casino account.

Banking and service options

Banking options at Emu Casino are a little limited, although this should not cause problems for the mostly Australian clientele. The casino transacts in the usual currencies, US dollars, Pounds Sterling and Euros, along with Australian dollars. Deposits and withdrawals across the board carry no fees, which we found to be a positive difference from many other spots we review. Options for depositing and withdrawal of funds include Visa and Visa Debit cards, Mastercard, Paysafecard, and Neteller, along with Maestro for deposits only. Wire transfers are also available for those looking to withdraw larger amounts, although this can take up to 10 days to process.

Emu Casino offers live support via text chat, email or local Australian and New Zealand telephone numbers as part of their repertoire. Live chat is the perfect solution for those quick queries you may have that need an immediate answer, though I found that it does not operate 24 hours a day.

Security and transparency

On the security front, Emu Casino uses industry standard SSL encryption to safeguard your transactions and personal information. Identification documents are required to be verified before you make a withdrawal. An interesting thing that we have not seen at an online casino before is the use of two-factor mobile phone-based authentication when signing up for an account. This requires you to verify that you signed up by entering a code sent to your mobile phone. This is great to see, although in our opinion it doesn't go far enough and we would like to see it also used when making a withdrawal on your account for example.

It should also be noted that Emu Casino has its payouts audited and published by eCOGRA each month. This sort of transparency is always a good sign that the casino is a reliable place to put your money. In addition, we note that the casino stipulates in its terms that player funds are held separately from the casino's day to day operational funds, meaning that in theory player funds should be safe from any financial mismanagement of the casino.

Summary

Overall, Emu Casino represents a good choice for the Australian or Kiwi player. The game selection is great, the jackpots and loyalty program are appealing, and there are local support numbers to ring if you have a problem. It is clear that the operator of this casino understands the needs of Australian punters. Recommended.

22 replies • Last post

Comments

aupaulie123
NewbieNewbie
Joined: 2 Jul 2013
Posts: 2
Thanks given: 0
Thanks received: 1
Rated this casino
80
2 July 2013 - 8:23pm
#1

I've been playing at Emu now for the past few weeks and as the review pointed out their Cash Back program can really pay well. I've since scored $34, $29 and $64 in cash at the end of every week. I'm not a big player but get quite a bit back for what I have deposited. After a week they contacted me to tel me that my rate had gone up to 20%, which was nice.
Like the Aussie theme and great to see everything tagged Pokies and not Slots Smile

1 member gave thanks for this useful post: CL-Ed

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7111
Thanks given: 3206
Thanks received: 2544
3 July 2013 - 12:43am
#2

Thanks for the feedback paulie.

I have actually met a couple of people running this casino and they are Australian which is good to see. A lot of other casinos slap up an Aussie flag, a few pictures of a koala or a kangaroo, and replace the word slots with pokies and pretend that they are Australian. But I can confirm that these guys are the real deal.

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nzMattl
GamblerGambler
Mattl's picture
Location: New Zealand
Joined: 1 Oct 2012
Posts: 89
Thanks given: 15
Thanks received: 71
25 October 2013 - 1:28pm
#3

Beware!!

This is not actually a 100% up front WELCOME bonus. You have to earn the bonus in 10% increments at 30x playthrough of your initial deposit.
So from my deposit of $100 i managed to playthrough it 34.61% or wagered just over $1000 to release just $30 of my welcome bonus before going bust. To redeem anymore of my welcome bonus i have to deposit again and wager $300 before they release another $10(10%) of my welcome bonus.

Email from support:

If you, for example, activate your welcome bonus by depositing $100, you will receive an instant bonus of $100 to your bonus account. To turn the bonus money into real money you need to wager the bonus amount and the deposited amount 15x each (Total wager of $3000). You can make as many deposits as you want during your bonus qualification. Your bonus money will be paid out in 10% increments, if you have wagered $300 you will receive a bonus payout of $10 to your cash account.

For more information on our bonuses, visit this page: https://www.emucasino.com/au/promotions/

Bit of a snow job if you ask me. Why would i need a welcome bonus if i could wager $3000 from my initial $100. I know it can be done but without the help of the actual bonus from the start is cunning on there behalf!!
If you don't win right from the start the bonus is useless unless you want to pump more cash into your account to try to clear the bonus!!

They only have email support as well.

So i'd rate these guys a 3/10 as the layout and load times are bearable.

Oh and CL-Ed the $10 signup bonus is dead too. It's 10 free spins on Rooks Revenge now.

Alot better casinos/offers out there then this place. Live and Learn I don't know

1 member gave thanks for this useful post: CL-Ed

auCL-Ed
StaffStaff
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Location: Sydney
Joined: 7 Sep 2007
Posts: 7111
Thanks given: 3206
Thanks received: 2544
28 October 2013 - 1:03am
#4

Thanks for the feedback Mattl. It looks like they have recently changed their bonus system. I'll take a look at it myself and update our database accordingly.

Re the email support - we initially noted that on our review but then they added live chat support later and we tested it and it worked. We'll have to take another look at that as well.

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auCL-Ed
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Location: Sydney
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28 October 2013 - 1:34am
#5

First up, Mattl, in line with our bug hunt policy, I just credited you with 10 CLchips. Thanks!

Ok so I have checked out the T&Cs for the bonus and it is as you say. They are using a system that looks to be a hybrid of the post-wager reward style bonus and the Microgaming clearplay one where bonus money is converted to cash while you wager, as you pass each 10% increment of the total wagering requirements. Plain post-wager rewards used to be common but they are fairly rare these days. They can actually be good bonuses because you're usually not locked into completing a set amount of wagering. You can play as little or as much as you like and withdraw early if you win and if you wager enough at some stage you'll get a chunk of money added to your balance.

What I could not work out was whether you are allowed to withdraw early before completing the full wagering requirements on this one. I've emailed them to ask that. If you can, it would actually be a fairly good value bonus as you could withdraw after hitting a big win and forfeit the rest of the bonus, or just keep playing and eventually the bonus money would find its way into your account. Also they have reduced the wagering requirements substantially. Previously it was 25x (D+B) which is 50xB on a 100% bonus. Now it is simply 30xD, which is obviously 30xB at a 100% match.

Overall I'd say its actually a better bonus than it was before even if you can't withdraw early because of the much lower wagering requirements. However if you like to see the bonus money in your account up front and use it to play with it probably would seem a little strange.

As for the 10 free spins bonus, it looks like a complete waste of time to me. You get 10 free spins, and anything you win is only bonus money which must be turned over 40x on the one slot, Rook's Revenge. If you are lucky enough to get through that without busting, you can only keep a maximum of $10.

Re the support, they have phone, email and live chat options. However in the middle of the day in Sydney it was odd to see the live chat offline, so I'm chasing that one up too.

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auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7111
Thanks given: 3206
Thanks received: 2544
28 October 2013 - 9:35pm
#6

I received a reply and live chat is available from 1pm Australian EST. I checked around 12:15 so I guess that explains why it was offline for me.

To be clear you cannot withdraw early with this bonus. However as explained above I still think the bonus is a better deal than it used to be due to the reduced wagering requirements.

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Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

bybelaff
True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 884
Thanks given: 231
Thanks received: 338
Rated this casino
60
15 January 2014 - 12:34pm
#7

Hello, when i first time see name emucasino it was a russian forum in which player told that he liked casino and got paid from them. Of course i googled this casino, read about it, and check out which slots they had, and i like them, so of course i decide to make my deposit. Honestly, i did not understand how their welcome bonus, as from what i read i got that it is a post wager bonus, but you can not withdraw your money till you did not clear it. If this so, i think it is a very bad bonus, because what the point to give post wager bonus and did not allow to user withdraw his money at any time, as he just not used any penny of bonus money, he just get it from wagering only. I play there only once, and it was not lucky, but from 30$ deposit i managed to get probably two hours of playtime, which is nice. But they never send to me any other bonus offers or promotions, so i do not know why i should back to them.
Support: did not test
Withdrawals: did not test
Software: OK!
From what i can see and from my experience, i give emu casino 3 stars, they just average, and did not provide anything special to players.

bypohgo
Bronze PlayerBronze Player
Location: Minsk
Joined: 11 Mar 2014
Posts: 214
Thanks given: 11
Thanks received: 34
Rated this casino
80
18 March 2014 - 5:25pm
#8

Hi, i hope you will enjoy my review of emu casino. I played at this casino probably year ago, or half of the year ago, i just can not remember correctly, but i think it is not so important. I join this casino because... because... i really do not know, i just find it on some affiliate site which i even not remember, and think to myself that this casino has interesting name, lol. Name is really interesting, i like casinos with unique games, not like VEGAS SLOTS, VEGAS BLACKJACK, SLOTCASINO etc etc, you know. ALso i was happy to see that emu casino offers nice selection of slot, in which was microgaming and nextgen, i like tihs softwares and was happy to join casino and play. I made there 3 or 4 deposits, but have no luck to test out their withdrawals or support, but at least i have some fun playing slots which i even never see before ( i think it was rabcat, or betsoft, who know, i am have no knowledge about this software, to be honest). I am pretty sure emu casino is safe and good casino to play, and if you tired from regular slots, there you can find some nice selection of games.

bgAleswin
Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks given: 0
Thanks received: 303
Rated this casino
80
3 July 2014 - 9:32am
#9

Emucasino it is good casino for me because when i start playing it i have notice that this casino has many very interesting and unique games for me so i was really happy and decide to join this casino and i contact live chat support glad this support was online i ask few questions about bonus and also i carefully read all the terms and do not find any bad signs that stop me from starting play at this casino. This games here is really great some games from microgaming and many others from different companies that i did not know sorry. I play at this casino only 3 times and can say that i am ok with this casino, i have one good withdrawal i was able to request payout of 300$ after i win some good money on different new for me games i bet very low but wins was really great and interesting. Casino verify account for 2 days and on third day i have find that money appear on my skrill account. Very happy with services from this casino and also send good bonuses and i am based on my own feelings and experience can not say anything bad or warning you about anything looks like it is really good casino with many cool slots.

1 member gave thanks for this useful post: CL - klaw

kzAstanaKZ
Bronze PlayerBronze Player
AstanaKZ's picture
Location: near Astana, capital city
Joined: 18 Aug 2014
Posts: 257
Thanks given: 0
Thanks received: 256
Rated this casino
100
2 September 2014 - 11:22am
#10

My experience with emu casino was very good, i made couple of deposits in this casino, and also have one cashout, and everything with this casino seems OK for me, i have good experience and rate this casino high.
+ Games selection. There is not only quickfire slots, but also some other not very popular online slots like aristocrat. I tried many new games for me for first time exactly and emu casino, and also i am happy that all games working good with no slow spins.
+ Bonuses and promotions. I like that casino emu not greedy at all, and even after i stop playing in it, i still get very good bonus offers, reload bonuses from this casino is usually 50-100%, and it is good point. Also sometimes there is running interestig promotions, but i never take part at any.
+ Withdrawals. My single withdrawal took only two days, and for such casino it is good speed, not perfect of course, but fast. Verification took for securite department only couple of hours, and that also add trust points to this online casino.
+ customer support. I never touch email or phone CS, but live chat was online when i have question, it was only once, but i am happy with service that i get.
Final mark.
Very good and decent online casino with many interesting slots.

1 member gave thanks for this useful post: CL - klaw

skPeDrone
Card SharkCard Shark
PeDrone's picture
Location: Surovce
Joined: 7 Nov 2014
Posts: 126
Thanks given: 0
Thanks received: 116
Rated this casino
80
11 November 2014 - 11:48am
#11

PeDrone’s EmuCasino Review
Casino Software
This online casino using games created by Quickfire, Betsoft, Aristocrat, Quickspin, Leander Games, Genesis Gaming, NextGen Gaming, Rabcat and Play'n Go. It is operated by EmuGroup, which proves also the title. Personally, the games variety is not interesting enough for me, as well as the bonuses are a bit restricted, so there are some negatives out here.

Welcome Bonus
Standard bonus is 100% which I call average, the only good thing is that here comes CL.com with its exclusive
150% up to €200 welcome match deposit bonus ! Great. This is what a customer needs Smile.

Deposits and withdrawals
There are quite limited banking options, which is by that well-known casino quite rare occasion. I deposited by Skrill – naturally, there was no fee, as usual, as well as the transaction time – money appeared on my casino balance immediately after depositing. The deposit was 20 credits and I claimed 40 credits in the result.
Even here I have not managed to withdraw anything, although I was quite close to this – I have just become more greedy than I should have become.

Customer support
Live chat support service is available. Live support representatives are ready only at certain hours, I dislike and get disappointed by these manners, because player could need live chat at any hour of day, so this is a negative for me.

Gameplay
I decided to try some other games, exactly these(I wonder if the software is called BetSoft but I am not sure).
A night in Paris – 0.30 – 1.80/spin – took me up! And nicely!
Rooks revenge – buried me, I was that dumm that I did not withdraw if I could Sad.

Summary
I recommend the casino, and if you are able to claim the free spins, I recommend it to you SURELY and IMMEDIATELY ! The payouts are good and the only negatives are a bit old page design and absence of live chat in certain hours.

1 member gave thanks for this useful post: CL - klaw

skmrohacek
Gold PlayerGold Player
mrohacek's picture
Location: Slovakia
Joined: 9 Jun 2014
Posts: 534
Thanks given: 60
Thanks received: 430
Rated this casino
80
22 November 2014 - 3:20am
#12

EmuCasino
This casino is quite various – and after noticing that large mobs of people younger than me The overall page layout and design seems to be a little bit older (but also maybe that impression is caused by Betsoft’s plain old slot games thumbnails between the others on the list  gonna catch some thousands and we can go to australia for a day just for fun. But when I would have had enough money to immediately makes thasu je oro tam platnat t . They offer 11 spins for registration – you can guess who is eligible, only Australia and max 1-2 another countries. CL-Ed and klaw, hope you used it to make a big, that would be great (very rare occasion at all).

I have not claimed that free spins as well, but I was at least eligible to claim th ematch deposit bonus (CL.com helped me getting the 50% bonus to otherwise common 100% deposit bonus) and I played first one of my favorite betsoft games night in paris, but asi t did not pay I switched to some Microgaming(Quickfire, to be accurate) pokies. These bring to my gameplay higher variance and in the basis of that, the sinusoid-like behaviour of my balance current state increased its average amplitude, that in few moments after touched the x-axis and that was the irreversible (obviously except an external input) terminal state = zero funds Smile

{ Now tell me, dear stuff. is it unique enough for you?! >( lol }

Anyway I rate this casino quite good. If they would have also Netent in the games variety, they could deserve 5/5, now its only 4/5 and that is also rounded a bit upwards.

1 member gave thanks for this useful post: CL - klaw

nlNumb48
Card SharkCard Shark
Joined: 30 Sep 2014
Posts: 192
Thanks given: 1
Thanks received: 188
Rated this casino
100
24 November 2014 - 4:45pm
#13

Emu casino it is wonderful online casino in my experience. And there is only one reason why this place did not become my favorite online casino. There is no netent slots, and i am big fan of this slot, yeah, for me this is only one minus of this wonderful casino. But from the other side there is a lot of other slots from different providers including quickfire, so if you not so addicted to netent like me, probably this minus can be skipped by you without a problem. Live chat support i used only once, and my experience with it was more than ok, very friendly chat agent give me answers on my question and was very friendly like i said. Unfortuantely i did not had much withdrawals, only 2-3 , but if i am not mistaken they process all my withdrawals on next working day if i request it in the evening, and if request about morning or bit a later - withdrawal come same day just on evening. Bonuses unfortunately not pefect, but in general is ok. Very good online casino which unfortuantely can't be my favorite place to gamble online, if only they get netent games.

1 member gave thanks for this useful post: CL - klaw

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7111
Thanks given: 3206
Thanks received: 2544
25 June 2015 - 12:16am
#14

Emu Casino has just changed its platform and re-launched with a fresh website. They currently have games from Microgaming Quickfire, 1x2 Gaming and MultiSlot. Net Entertainment games are in the works and should be added soon.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

nlnelsnik
Bronze PlayerBronze Player
nelsnik's picture
Location: Netherlands
Joined: 16 Aug 2015
Posts: 259
Thanks given: 5
Thanks received: 230
Rated this casino
80
11 November 2015 - 6:04pm
#15

Emu casino,
they have been always a bit of a background casino in my opinion, you have to know them because they are not wide-range promoting. emu casino, have been undergoing a great refresh! added much more gaming providers to make players to have more games to play and more fun to have, well done. i played long time ago at emu, that time i have been treated very good there, quite large sums of free spins on deposit, or sometimes i could grab a deposit bonus, with 30x wager! support was that time only on email contactable and they where responding in under 1 hour mostly, which was very good. they are now even better, and they improved lot of things, casino looks much more better now, and they offer faster service, and process of withdrawals also goes bit quicker then before few hours is normal. maybe bit more online promoting will attract more players and give you a more growing casino, with even better ratings;) for me emu is a casino which u can trust, and i'm 100% sure you will always get paid!

2 members gave thanks for this useful post: CL-Ed, maxchoong

Don't follow me!, I'm Lost too....Smile

aumaxchoong
Casino RepCasino Rep
maxchoong's picture
Location: Australia
Joined: 19 Apr 2016
Posts: 3
Thanks given: 2
Thanks received: 1
5 May 2016 - 4:08am
#16

Can confirm with you that we have NetEnt games now Smile

Try out the South Park slot, its pretty cool.

Representative of EmuCasino

zaLambino
Card SharkCard Shark
Lambino's picture
Location: Johannesburg,
Joined: 14 Apr 2015
Posts: 156
Thanks given: 135
Thanks received: 141
Rated this casino
80
15 November 2016 - 4:21am
#17

I decided to play at Emu when I saw they were related to Videoslots,they no longer are related but they are just as fair and professional as dismembered Siamese twin Cigarette
Im fortunate to have dual citizenship's for South Africa and Greece as I reside in both countries during different stages of the year so when in Greece I always play at Emu casino as my microgaming casino of choice when abroad, the support is top class with their sense of humor and easy going approach is the best I have personally ever experienced , the mobile site is excellent offering a very large variety of games from all the software providers and the desktop version is equally as impressive , I honestly have no negative comments about this casino except for one are that is in need of improvement would be the payout speed to ewallets in my experience has always been just over 24hrs bordering on 48hrs which inst too bad but if you a player like myself who top priorty is instant or max 24hrs then its a biggie but apart from that Emu casino is a top class five star casino that is in my personal top 10 list to play at

2 members gave thanks for this useful post: CL-Ed, maxchoong

Like an ice cream on a hot summers day , so are the days of our lives

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7111
Thanks given: 3206
Thanks received: 2544
16 November 2016 - 1:32am
#18
Lambino wrote:

they no longer are related but they are just as fair and professional as dismembered Siamese twin

Now that has to be the quote of the day. lol lol

1 member gave thanks for this useful post: Lambino

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

auEv_P
Low RollerLow Roller
Ev_P's picture
Location: Sydney Australia
Joined: 11 Apr 2017
Posts: 32
Thanks given: 17
Thanks received: 20
Rated this casino
60
16 May 2017 - 11:57am
#19

Have had a few decent wins at this casino and no problems with payouts and processing even though I always take bank transfer, funds are usually in my bank account within 3 working days.
However, over the last 3 weeks on 3 separate occasions I have been trying to play and have found that their site is EXTREMELY slow. So much so that when I try to make a deposit the screens take forever to load up and just hang so have backed out of playing there. I have high speed cable so I know its not my side. Even when I AM able to make a deposit the games hang, they shut down with error messages and when you close the games or refresh the screen then you cant get back into the game till you clean out cookies cache.
Despite have had good wins there in the past with good play for my money, I just cant be bothered persevering when I can get faster action elsewhere without having to constantly load and reload and clean cookies and wait....and wait...and wait.

1 member gave thanks for this useful post: CL-Ed

aumaxchoong
Casino RepCasino Rep
maxchoong's picture
Location: Australia
Joined: 19 Apr 2016
Posts: 3
Thanks given: 2
Thanks received: 1
17 May 2017 - 4:57am
#20

Sorry for the inconvenience caused, and thank you for bringing this to our attention.
Did you manage to contact our customer support when the error happened?
We would like to get more information for our investigation, and we would appreciate it if you could reply to the message that we have sent.

Representative of EmuCasino

auEv_P
Low RollerLow Roller
Ev_P's picture
Location: Sydney Australia
Joined: 11 Apr 2017
Posts: 32
Thanks given: 17
Thanks received: 20
Rated this casino
60
17 May 2017 - 11:16am
#21

Thanks for your response Max.
I have just been chatting to Henry regarding my problems (still ongoing as of tonight) and total frustrations and hopefully he can help to resolve them soon.

aumaxchoong
Casino RepCasino Rep
maxchoong's picture
Location: Australia
Joined: 19 Apr 2016
Posts: 3
Thanks given: 2
Thanks received: 1
18 May 2017 - 8:27am
#22

Sure, Henry is definitely able to help you out. I will follow up with him, and we will try our best to resolve the problem.

1 member gave thanks for this useful post: CL - klaw

Representative of EmuCasino

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