Empire Casino Review
Empire Casino is an online casino with games supplied by iGaming Networks. It is registered under the jurisdiction of Curaçao. Last updated: August 22, 2011.
Review of Empire Casino
This is one online casino that shows how a first impression might not always be right. Empire Casino’s homepage is slick and shiny, as professional-looking as a hotel lobby. What’s inside, though, is a rather okay motel. The Curacao-based casino accepts players from the United States and has a first time bonus policy of matching your deposit 100% up to a cool $200. Unfortunately you'll have a hard time finding the exact bonus terms on the website as they are not published. Numerous reports of delayed and non-payments have forced us to blacklist Empire Casino.
Delaying tactics and payment refusals
We have blacklisted Empire Casino due to numerous reports of delayed payments, sometimes up to several months, as well as flat out refusal to pay winners on certain occasions. Do yourself a favor and find a more reputable casino to have some fun at.
Associated with Futurebet - aka iGaming Networks
Empire Casino uses the iGaming Networks software platform, a "rebranding" of the notorious Futurebet software provided by the company of the same name. The Futurebet group is well known for its dodgy practices, and we strongly advise you all to steer clear of any casino using software provided by Futurebet or iGaming Networks.
Restrictions placed on winnings and payments
Quoted from Empire Casino's terms and conditions:
a. The maximum dollar amount that may be won by an individual customer on a weekly basis is US$25,000.00 Empire Casino reserves the right to refuse or limit any wager.
b. We can send a maximum of $2000 per week. Any amount greater than $2000 is divided (no part can be larger than $2000) and sent on consecutive weeks until the total amount has been delivered.
Prizes and Payouts – Just Not There Yet
The payouts and prizes on Empire Casino tend to be somewhere on the lower end. Their progressive jackpot for Caribbean Poker, for example, is only somewhere in the region of $30,000, while figures for jackpots on other online casinos can go up to five times that. This is a clear disadvantage of Empire Casino.
Customer Support – Beyond the Empire’s Reach
Customer service and technical support is available on Empire Casino through online chat only; no telephone numbers or other contact details are provided. Customers can call in 24/7, but it appears that the customer service representatives aren’t always there to answer as their support page promises that they’ll simply call you back. Considering that and the fact that there isn’t a Contact Us or Contact Information button anywhere on the site navigation (it’s buried in one of the FAQ pages), Empire Casino is yet again at a disadvantage to its competitors because it seems that they were willing to compromise customer service and satisfaction.
The Empire Bank
There is a standard number of banking options on Empire Casino, with eight methods for deposits and a little less for withdrawals. Their use of payment processing services in addition to the usual credit and debit cards should make them more flexible to customers in terms of monetary transactions. Payment options such as those also have improved turnover times than traditional methods such as, say, check payments.
Built on Unstable Ground
When you discuss a casino’s stability and security, you usually look for a casino’s reputation, some accreditation, awards won or affiliate organizations. All these are sadly absent on Empire Casino. They don’t seem to make an effort to show that they are accredited by any organization or that they are audited by a third-party. The only assurance their site gives is their license from the government of Curacao.