El Royale Casino Review

El Royale Casino is an online casino established in 2020 with games supplied by Realtime Gaming and Visionary iGaming. It is operated by Arbath Solutions OU and is registered under the jurisdiction of Curaçao. Last Updated: November 16, 2020.

usEl Royale Casino welcomes players from the United States.

1.5

Our rating: Bad

3

El Royale Casino Bonus Offers

70 Spins1st Deposit bonus
  • Type: Non-cashable bonus
  • Claim Code: TRUEMAGIC
  • Min Deposit: $10 €10
  • Wager Reqs: 20xB: Keno, Slots
  • Notes: The minimum deposit is $10 for Neosurf, $20 for BTC, $25 for Gift Card, and $30 for Credit Card. The code is valid five times on the first five deposits upon sign up. Spins available on Aladdin's Wishes slot. The maximum bet allowed is $10, maximum payout 30x the deposit amount.
    New customers only / 18+ / T&Cs apply

Review of El Royale Casino

El Royale Casino is an online betting site operated by Arbath Solutions OU that caters to players that enjoy games from Realtime Gaming. Themed after a speakeasy club from the roaring '20s, at first glance the site looks quite classy compared to most RTG skins. As we all know though, sometimes looks are only skin deep so I took this new casino for a spin to see if the operation could match the presentation.

Warning - bad reputation for slow payments, small instalments

The operator of this casino, Arbath Solutions, has unfortunately earned for itself a bad reputation for giving players the runaround whenever they try to withdraw money from one of their casinos. For players that clear the casino's high minimum withdrawal amount of $150, the typical process begins with a request for documents to verify the player's identity. This will be drawn out for weeks with the player requested to send the documents over and over again due to some problem that the casino will always find with them. Once that hurdle is cleared the casino will then string the player along further before sending out a tiny payment instalment of as little as $300. So if you are trying to withdraw several thousand dollars you are going to need the patience of a saint as the process stretches on for months on end. We view this sort of deliberate slow pay policy as unacceptable, and therefore highly recommend that you give this casino a wide berth.

Software and game selection

The El Royale website is very attractive, and I found it to be easy to get around within. However it is mainly just a front end with a bit of information that is used to launch the browser-based casino in a new window. It uses the same format that you may be used to if you have played at other RTG in-browser casinos. Interestingly enough the downloadable software option that you see at most other older RTG casinos isn't even an option here, and frankly it's not needed. Mobile support is built in, with most of the games available on your phone.

There are dozens of slots available for play, with classic and modern video slots on offer. As per usual with a RTG casino you'll find a wide variety of games that range from dated through to modern and slick. Newer games like Orcs vs Elf or Lucha Libre 2 feature visuals that rival what you see from top tier developers. There are a lot of different jackpots tied to these games, and there are some networked progressives shared with most other RTG casinos with prizes that can grow into the seven-figure range.

There are good number of table games available, with variations of major games fleshing out the library. You'll find Blackjack, Roulette, Craps, Table Poker variants, and others all in the library. These games do look a bit simplistic but play just fine. Video poker, keno, and scratch cards round out the game selection, and well, they're more or less what you'd expect.

El Royale stands out a bit from other RTG casinos by offering a live dealer casino to players. The tables are broadcast from studios run by a company known as Visionary iGaming. These games play well and look pretty decent, though aren't in the same league as the market leaders such as NetEnt or Evolution Gaming.

Banking and customer support

There isn't really much of a way to say this without being blunt: the banking at El Royale is mediocre, both in terms of options available and payment policies. You can transfer money into the casino using major credit cards, a Neosurf pre-paid card, or Bitcoin. If you choose the latter your deposit will be converted into U.S. Dollars and will be available for play after two confirmations on the Bitcoin blockchain.

Depending on your location you may be able to withdraw back to your credit card, otherwise you'll have to make do with either a bank transfer or Bitcoin. There is a minimum amount required to cash out from the casino of $150, which is very high compared to the deposit minimum of only $20. The casino's terms state that it has a $2500 withdrawal limit per transaction and you can use one method per week, so in theory that means you should be able to queue up multiple transactions using different withdrawal methods. There is no mention of whether this limit applies to progressive jackpot wins, so I assume that it does. Those policies are bad enough, but I really started to worry when I read this term (emphasis added by me):

Quote:
The large payments may be divided into smaller units and paid out, according to the Casino's payout limits, and the Player's current Customer Level.

There is no definition of what constitutes large payments anywhere that I could see. Experienced players may recognise the customer level part of the term as sounding similar to the infamous "player class" used by a particularly rogue group of RTG casinos in the past that routinely delayed and trolled their customers by only paying out a few hundred dollars a month if they were lucky. In El Royale's case they at least try to address this with a section in the terms about customer level. It lists eight different things that may affect your level, without ever stating what the levels are or what they entitle you to. In other words, it is completely up to the casino's discretion as to how or when they decide to split your payments up into instalments.

And the bad news is, my friends, that we have seen several complaints in the comments below and have also dug up a couple of external complaints from players who were made to wait several weeks at a time by the operator of this casino for payments that sometimes eventually came through for as little as $300 at a time. I was verbally told by one webmaster that intervened in a case of a player being slow paid that the case was resolved with the casino promising to increase the payouts to only $500 per week. This story sounds awfully familiar to me and it gives me very bad vibes.

Customer support can be reached using live chat, telephone, and email. I used chat and found the responses I got to be about the same as I get at 95% of other casinos I interact with. The staff can get you answers to basic questions, but even this can take a bit of time. Harder questions get passed up the pipeline to management, which does take longer. A member of our forums reported having been threatened by support staff of this casino (via another casino run by the same operator) when making a complaint.

Bonus policy

There are the usual limits on bet sizes applied to bonuses that you claim at this casino. What that means is that you can't bet more than $10 (for example) on any one spin or deal while playing with a bonus at this casino. However RTG software does not allow the casino to enforce this limit while you are playing, so if you accidentally bet over the limit there is a good chance that you won't be able to keep your winnings. In addition the winnings that you may withdraw from bonuses claimed at this casino may be capped to a multiple of the amount you deposited (e.g. 30x), which is a risky proposition if you like playing RTG's highly volatile slot machines.

Security, fairness, and responsible gaming

El Royale Casino encrypts your traffic at all times, which is more or less the same thing that all reputable sites (not just casinos) do these days to protect your personal and financial information while it crosses the web. Arbath Solutions OU has a license to operate casinos via Gaming Curacao, which regular readers of our reviews will know means absolutely diddly-squat when it comes to your safety or protection as a player. Curacao has no official dispute resolution procedure, no government appointed arbitrator or mediator, nor anything else that may aid you in a dispute with any casino licensed there.

I couldn't find any information related to payout percentages or auditing of the casino's random number generator on the website. I do know that Realtime Gaming has its software audited for fairness but I always prefer to see this information up front in a transparent manner at casinos I visit.

El Royale has a term that states that players may have their winnings disqualified for using any betting system including, but not limited to, the Martingale. If you are not familiar with it, the Martingale is a "double your bet if you lose" Roulette betting system that was debunked as a mathematical failure sometime in the 18th century. I find it curious that a 21st century online casino would be afraid of players using it, but there you have it.

There is a responsible gaming section on the casino's website where you can find information on fighting gambling addiction. This is an important area, as casinos have a moral obligation to provide this type of information to their customers. However as per usual with RTG casinos, there are no self administrable controls that would allow you to set limits on your play at the casino. In order to do so you will need to contact customer support and ask them to impose limits for you.

Conclusion

El Royale Casino is a casino that appears attractive at first sight. However upon digging a little deeper I found things that make me feel uncomfortable enough to recommend that players stay away. The withdrawal policies in and of themselves are bad enough, but the evidence found of the real world application of their customer level rule to slow pay people only a few hundred dollars every few weeks was enough to set my alarm bells well and truly ringing. Steer well clear of this one.

El Royale Casino Jackpots

These are the current progressive jackpots at El Royale Casino as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.

45 replies • Last post

Comments

usAwilder22
NewbieNewbie
Joined: 25 Nov 2020
Posts: 1
Rated this casino
25 November 2020 - 12:17am
#1

I am so irritated with this casino. I loved playing the games, and then when I went to withdrawal my winnings, they gave me the run around. I have submitted everything except blood since July, and they have yet to validate my account. I went in again, and sent more documentation, and yet again....nothing. Just give us our money. Businesses are always quick to take your money, but slow to pay it back. Not right at all. Oh and I shouldn't have to wait weeks to get my full earning. Something should be done.

Alina

auEmily Top One
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Emily Top One's picture
Joined: 15 Sep 2020
Posts: 17
Thanks received: 2
Rated this casino
29 October 2020 - 6:41pm
#2
kayleaersek wrote:

Oh man.. Back again. Not sure if this is good or bad but the day after I wrote my last review, my limit got upped to my amount requested. Good right? Wrong! They now sent me a bogus email after waiting 15 business days for my first withdrawal at my higher amount to tell me this:

"I'm writing to let you know that we were running update of our payment solution, therefore it might take a bit more time for the funds to reach your bank account. Hence, we'd kindly ask you to provide us with BTC wallet to send the winnings to. If you don't have one, you can create a bitcoin wallet that is the most convenient and fast method we can advise. We'd kindly ask you to provide us with the BTC wallet address in response to this email in order to finalize your payout request."

I've called in and have been escalated, which to them means nothing. They are not past their stated policy deadlines AGAIN and they waiting until the very last day to tell me that so it would be pushed out another 3 business days for the Billings Department to reply. Every withdrawal I had until my limit was upped came every Friday. And now they decide to change things up and force me into a Bitcoin wallet? Total bull.

All I want is my money on time and to be done with this place!

Dear Kayle,
Thank you for your feedback!

I have reviewed your gaming account with the casino representative and have been informed that casino has offered an alternative payment solution via Bitcoin for your convenience to speed up the process. Based on the email correspondence you insisted on bank transfer, therefore, the funds have been transferred accordingly. Please keep in mind that under no means we intended to make you feel "forced", the Billing Department has contacted you to offer alternative option due to the fact that Bitcoin transfers are instant.

Kind regards,
Emily

Representative of El Royale Casino, Red Dog Casino, Slots Empire Casino.

uskayleaersek
NewbieNewbie
Joined: 13 Oct 2020
Posts: 2
Thanks received: 2
Rated this casino
27 October 2020 - 4:03pm
#3

Oh man.. Back again. Not sure if this is good or bad but the day after I wrote my last review, my limit got upped to my amount requested. Good right? Wrong! They now sent me a bogus email after waiting 15 business days for my first withdrawal at my higher amount to tell me this:

"I'm writing to let you know that we were running update of our payment solution, therefore it might take a bit more time for the funds to reach your bank account. Hence, we'd kindly ask you to provide us with BTC wallet to send the winnings to. If you don't have one, you can create a bitcoin wallet that is the most convenient and fast method we can advise. We'd kindly ask you to provide us with the BTC wallet address in response to this email in order to finalize your payout request."

I've called in and have been escalated, which to them means nothing. They are not past their stated policy deadlines AGAIN and they waiting until the very last day to tell me that so it would be pushed out another 3 business days for the Billings Department to reply. Every withdrawal I had until my limit was upped came every Friday. And now they decide to change things up and force me into a Bitcoin wallet? Total bull.

All I want is my money on time and to be done with this place!

CL-Ed

auEmily Top One
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Emily Top One's picture
Joined: 15 Sep 2020
Posts: 17
Thanks received: 2
Rated this casino
20 October 2020 - 3:35pm
#4
tburbridge wrote:

As an update to my previous posting and Emily's posting that my withdrawal of $1300 has been paid in full via wire transfer. I just received confirmation from my bank that, indeed, the entire $1300 wire transfer has been made. I am shocked. I did upgrade my review one star, only because personally I had such difficulty reaching anyone during this whole withdrawal process and then with virtually no explanation of why I received such a small withdrawal amount on the first transfer. I appreciate the fact that Emily stepped in and addressed the issue and brought closure to my withdrawal problems. I sympathize with everyone here and hope that they as well finally do receive their rightly deserved monies. Good luck everyone!

Dear Toni,
Thank you for your feedback!

As you can see from my previous message the first payment has been processed as a trial one in order to confirm the accuracy of the bank details provided. Your payment has been the first one processed to the bank chosen, therefore, we wanted to make sure the rest of your winnings will reach the exact bank account of yours without any hurdles on its way.

Kind Regards,
Emily

tburbridge

Representative of El Royale Casino, Red Dog Casino, Slots Empire Casino.

ustburbridge
NewbieNewbie
Joined: 10 Oct 2020
Posts: 3
Thanks given: 2
Thanks received: 3
Rated this casino
19 October 2020 - 4:20pm
#5

As an update to my previous posting and Emily's posting that my withdrawal of $1300 has been paid in full via wire transfer. I just received confirmation from my bank that, indeed, the entire $1300 wire transfer has been made. I am shocked. I did upgrade my review one star, only because personally I had such difficulty reaching anyone during this whole withdrawal process and then with virtually no explanation of why I received such a small withdrawal amount on the first transfer. I appreciate the fact that Emily stepped in and addressed the issue and brought closure to my withdrawal problems. I sympathize with everyone here and hope that they as well finally do receive their rightly deserved monies. Good luck everyone!

2 CL-Ed, CL - klaw

auEmily Top One
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Emily Top One's picture
Joined: 15 Sep 2020
Posts: 17
Thanks received: 2
Rated this casino
16 October 2020 - 5:59am
#6
kayleaersek wrote:

Hands down the worst customer experience of my life. Got in, got lucky, won a jackpot of all things. But now they are limiting me to $500 withdrawals. Will take months to get it out. No reasoning other than stating their policies. I've been "escalated to the highest priority" only to still have every request take longer than their stated 5 biz days. I asked them to up my limit to 1.5k and they said no and gave no specific reasoning. The only policy they care about is their right to split payments. I see Emily said this is a security feature and then future withdrawals will be full size. I've now gotten 4 successful withdrawals and my limit has no been adjusted. All documents have been fully verified and I bank with a very big bank. Zero accountability because everything is "the billing departments fault". But you can never speak to them so it's just a run around. Worst experience of my life. I won that money legally and just want full withdrawals. Hell I'd even take a $1500 withdrawal limit. I have multiple multiple screen shots of the lies being told to me and even threats against me. I'll post them if anyone is interested. Everything is documented

Dear Kayle,
Thank you for your feedback!

As I can see from my side you have voiced out your payout unit preference on October 13th and your request has been honored and set up to $1500 per transaction. You're always welcome to contact our Billing Department representative in order to get assistance on any matter further.

Kind Regards,
Emily

CL-Ed

Representative of El Royale Casino, Red Dog Casino, Slots Empire Casino.

auCL-Ed
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Location: Sydney
Joined: 7 Sep 2007
Posts: 9473
Thanks given: 5439
Thanks received: 4788
14 October 2020 - 12:02am
#7

kayleaersek, tburbridge and others having difficulty getting paid by this casino. I'm sorry but as you can see from the warnings we have published above in our review and the numerous other comments on this page, the things you have gone through are normal for this operator and, I would say, quite deliberate.

As far as we can tell, there are always problems with the documents that people upload that necessitate them wasting time and doing so multiple times. We have not come across anyone that has reported being paid by this operator that did not have their payments split up into small instalments that took weeks or even months to come through.

Stories told by the casino about credit scores are garbage. There is no way anyone from this casino cares about or is even looking up your credit record. It is simply a convenient invented excuse used to delay payment further, among a host of others that they no doubt use. The reason they do this is that they want you to either give up on your payment and/or reverse your withdrawal and play some more so that you lose your money.

Unfortunately you made a bad choice by playing there in the first place and you're pretty much stuck now. All you can do is try to be patient, keep reminding them to pay you, and wait them out.

Yes its great that Emily is here and trying to address individual issues. But don't mistake that as approval or endorsement from us, or it being anything other than window dressing aimed at clearing up public complaints. Studies have shown that less than 5% of people on average complain publicly about bad service or being ripped off, so you can imagine how many other people are likely suffering the same treatment and being ignored.

tburbridge

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

uskayleaersek
NewbieNewbie
Joined: 13 Oct 2020
Posts: 2
Thanks received: 2
Rated this casino
13 October 2020 - 10:39pm
#8

Hands down the worst customer experience of my life. Got in, got lucky, won a jackpot of all things. But now they are limiting me to $500 withdrawals. Will take months to get it out. No reasoning other than stating their policies. I've been "escalated to the highest priority" only to still have every request take longer than their stated 5 biz days. I asked them to up my limit to 1.5k and they said no and gave no specific reasoning. The only policy they care about is their right to split payments. I see Emily said this is a security feature and then future withdrawals will be full size. I've now gotten 4 successful withdrawals and my limit has no been adjusted. All documents have been fully verified and I bank with a very big bank. Zero accountability because everything is "the billing departments fault". But you can never speak to them so it's just a run around. Worst experience of my life. I won that money legally and just want full withdrawals. Hell I'd even take a $1500 withdrawal limit. I have multiple multiple screen shots of the lies being told to me and even threats against me. I'll post them if anyone is interested. Everything is documented

CL - klaw

ustburbridge
NewbieNewbie
Joined: 10 Oct 2020
Posts: 3
Thanks given: 2
Thanks received: 3
Rated this casino
12 October 2020 - 3:16pm
#9

Thank you, Emily. Once this payment goes through, I will be happy to revise my review. I appreciate your response to this review. It may change my perception of El Royale Casino, especially since the games were just fine and the playing experience was fine. It was only the issue with the payout procedure. Thank you again and I hope that the process will proceed as you mention.

auEmily Top One
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Emily Top One's picture
Joined: 15 Sep 2020
Posts: 17
Thanks received: 2
Rated this casino
12 October 2020 - 3:12pm
#10
tburbridge wrote:

I am like everyone else posting here. I deposited almost $600 using no bonuses at all, initially building my winnings up to $3,000 over a 2-3 week span, and then requesting a payout. (However, because of the time span that this took, I played my winnings down to $1600 so the payout request eventually went to $1600.) That was the start of the nightmare. It took me almost two weeks to get the validation documents in their "perfect" state that they wished (i.e., they were too "blurry", not the correct "colors", etc.). But the awful thing was that I would send a new scan to them immediately upon receiving their email only to have them not respond again for 3-4 days requesting something else. When I finally did get everything in, they send a final email asking if everything looked correct. I emailed back IMMEDIATELY saying yes. It took another 3 days for them to release the payout--a measly $300, citing a list of potential reasons that I could have been guilty of including low credit score (needless to say I have an almost impeccably perfect FICO score of over 830). This seems to be common for all payouts based on the reviews here. It's a shame because my bank charges a $15 international wire transfer fee for every incoming deposit. I will be charged each time they send this wire transfer. What a total shame that part of my justified winnings will be spent on transfer fees that shouldn't only amount to a one time $15 fee instead of $15 for each small incremental amount they decide to send. It is truly absurd. And, just in case "Emily" decides to respond, my username is tburbridge!

Hi Toni,

I have contacted Billing Department about the case and was informed that initially documents were not submitted in readable quality, therefore, they were requested and upon receipt of all required data - customer's account has been validated.
The first payment has been processed as a trial one in order to confirm the accuracy of the bank details provided. The next consequent payment has been sent to bank wire according to client's preference and in full.

Kind regards,
Emily

Representative of El Royale Casino, Red Dog Casino, Slots Empire Casino.

ustburbridge
NewbieNewbie
Joined: 10 Oct 2020
Posts: 3
Thanks given: 2
Thanks received: 3
Rated this casino
10 October 2020 - 8:08pm
#11

I am like everyone else posting here. I deposited almost $600 using no bonuses at all, initially building my winnings up to $3,000 over a 2-3 week span, and then requesting a payout. (However, because of the time span that this took, I played my winnings down to $1600 so the payout request eventually went to $1600.) That was the start of the nightmare. It took me almost two weeks to get the validation documents in their "perfect" state that they wished (i.e., they were too "blurry", not the correct "colors", etc.). But the awful thing was that I would send a new scan to them immediately upon receiving their email only to have them not respond again for 3-4 days requesting something else. When I finally did get everything in, they send a final email asking if everything looked correct. I emailed back IMMEDIATELY saying yes. It took another 3 days for them to release the payout--a measly $300, citing a list of potential reasons that I could have been guilty of including low credit score (needless to say I have an almost impeccably perfect FICO score of over 830). This seems to be common for all payouts based on the reviews here. It's a shame because my bank charges a $15 international wire transfer fee for every incoming deposit. I will be charged each time they send this wire transfer. What a total shame that part of my justified winnings will be spent on transfer fees that shouldn't only amount to a one time $15 fee instead of $15 for each small incremental amount they decide to send. It is truly absurd. And, just in case "Emily" decides to respond, my username is tburbridge!

CL-Ed

auEmily Top One
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Emily Top One's picture
Joined: 15 Sep 2020
Posts: 17
Thanks received: 2
Rated this casino
30 September 2020 - 4:59pm
#12
ButtBongoFiesta wrote:

Tried out El Royale casino and seems like a decent option for US players looking for RTG games. They gave me a generous NDB to try out the site. I had no issues with the gameplay but unfortunately could not complete the playthrough. The chat support was kinda slow but overall this casino is a decent option. Typical RTG casino with a plethora of bonus's offered.

Hello ButtBongoFiesta,
Thank you for your feedback!
The response time might have been a bit slow due to the big workload. We will do our best to make your gaming experience more enjoyable in the future. Regarding the wagering it is a matter of luck. We have multiple players who easily completed the free bonus playthrough. You are welcome to try out our new games and our welcome bonuses of up to 300%.

Wishing you the best of luck playing.

Kind Regards,
Emily

Representative of El Royale Casino, Red Dog Casino, Slots Empire Casino.

usButtBongoFiesta
Card SharkCard Shark
Joined: 26 Jan 2019
Posts: 189
Thanks given: 1
Thanks received: 129
Rated this casino
29 September 2020 - 7:09pm
#13

Tried out El Royale casino and seems like a decent option for US players looking for RTG games. They gave me a generous NDB to try out the site. I had no issues with the gameplay but unfortunately could not complete the playthrough. The chat support was kinda slow but overall this casino is a decent option. Typical RTG casino with a plethora of bonus's offered.

CL-Ed

auEmily Top One
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Emily Top One's picture
Joined: 15 Sep 2020
Posts: 17
Thanks received: 2
Rated this casino
22 September 2020 - 10:48am
#14
kingofduty wrote:

My username is kingofduty, I sent all the validation forms almost 2 weeks ago and they keep delaying the process, Can one your representative please tell me when will my account becaome validated? I have waited very long.

Dear Farbod,
Thank you for your feedback!

I have looked into your gaming account and can confirm that required documents have not been provided in full at first, so our team was not able to finalize validation of it. Based on the email correspondence available, all the replies have been submitted on time (according to the casino's T&C - within 2-3 business days). From my end I see that your account has been successfully validated.

Kind Regards,
Emily

Representative of El Royale Casino, Red Dog Casino, Slots Empire Casino.

uskingofduty
NewbieNewbie
Joined: 21 Sep 2020
Posts: 1
21 September 2020 - 8:10pm
#15

My username is kingofduty, I sent all the validation forms almost 2 weeks ago and they keep delaying the process, Can one your representative please tell me when will my account becaome validated? I have waited very long.

auEmily Top One
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Emily Top One's picture
Joined: 15 Sep 2020
Posts: 17
Thanks received: 2
Rated this casino
18 September 2020 - 11:10am
#16
Athykay Eelay wrote:
They are so badd!!!! I regret putting money in. Won about 900 but kept playing and now im down to 400. They keep asking for more information over and over. It has been months and I don't understand how it' so hard to get payout. I played Chumbacasino and got my payout within a month because of verification, but it wa way easier. Now I get payout within couple of days. El Royale is shit and a scam. I wish I did my researh first.

Dear Athykay Eelay, Thank you for your feedback.

Unfortunately, I wasn't able to locate your gaming account with us by details available, so I'll gladly look into the matter if you send me the username account was registered with.

Kind Regards, Emily

Representative of El Royale Casino, Red Dog Casino, Slots Empire Casino.

auEmily Top One
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Emily Top One's picture
Joined: 15 Sep 2020
Posts: 17
Thanks received: 2
Rated this casino
18 September 2020 - 11:09am
#17
TheWatcher wrote:
I deposited $1000 onto this casino and was ripped off around $1200 from the live dealer on their site called visionary igaming. I brought it up to both visionary igaming and el royale staff and was given the run around for 3 days. They offered me a $500 bonus chip while I waited for them to resolve the problem, which I raised up very quickly in the electronic blackjack. Finally after 3 days I threatened to dispute the deposit with my bank and they all of a sudden got a response back from visionary igaming which they said they were waiting to hear from. So he offered me unrestricted $400 bonus chip to sway me from disputing with my bank. I told him that if the payout ratio doesn't change in the blackjack from how it was with the $500 restricted bonus chip, sure. Well the payout ratio changed like I knew it would, so I'll be disputing the deposit with my bank on Monday. STAY AWAY FROM EL ROYALE!!!! THEY ARE A SCAM CASINO.

Dear TheWatcher, Thank you for your feedback.

Unfortunately, I wasn't able to locate your gaming account with us by details available, so I'll gladly look into the matter if you send me the username account was registered with.

Kind Regards, Emily

Representative of El Royale Casino, Red Dog Casino, Slots Empire Casino.

auEmily Top One
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Emily Top One's picture
Joined: 15 Sep 2020
Posts: 17
Thanks received: 2
Rated this casino
18 September 2020 - 11:07am
#18
ursp4m wrote:
Stay away. Deposited without using any bonuses, quickly elevated my balance and it took almost a month to withdraw most of my winnings. Terrible customer service and payout policies. As others have said, they kept paying out in small increments though each payout request took at least a week to process. Not to mention how annoying it was to get approved for a payout in the first place. Their live customer support is also totally worthless.

Dear ursp4m, Thank you for your feedback.

Unfortunately, I wasn't able to locate your gaming account with us by details available, so I'll gladly look into the matter if you send me the username account was registered with.

Kind Regards, Emily

Representative of El Royale Casino, Red Dog Casino, Slots Empire Casino.

auEmily Top One
Casino RepCasino Rep
Emily Top One's picture
Joined: 15 Sep 2020
Posts: 17
Thanks received: 2
Rated this casino
18 September 2020 - 11:06am
#19
cg77 wrote:
Does anyone have any positive payout experiences with them? I have quite a few in winnings and I didnt use a sign-up bonus but I've yet to hear back from the validation team

Dear cg77, Thank you for your feedback.

Unfortunately, I wasn't able to locate your gaming account with us by details available, so I'll gladly look into the matter if you send me the username account was registered with.

Kind Regards, Emily

Representative of El Royale Casino, Red Dog Casino, Slots Empire Casino.

auEmily Top One
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Emily Top One's picture
Joined: 15 Sep 2020
Posts: 17
Thanks received: 2
Rated this casino
18 September 2020 - 11:05am
#20
Jan Walker wrote:
PLEASE stay away from EL ROYAL Casino. Bad experience with everything to do with it. Lost over $200 for nothing. Please read up on them on this site and read reviews before sending them money!! Wish I had!

Dear Jan, Thank you for your feedback!

Having reviewed your gaming account, I can see that you've been pretty luck playing with us by raising your balance to $750. Each customer has the right to either set up their account for the payout or to keep playing further to gain greater wins. As I can see you've chosen the second option - to play with the money further.

Kind Regards, Emily

Representative of El Royale Casino, Red Dog Casino, Slots Empire Casino.

auEmily Top One
Casino RepCasino Rep
Emily Top One's picture
Joined: 15 Sep 2020
Posts: 17
Thanks received: 2
Rated this casino
18 September 2020 - 11:01am
#21
mohamedkh wrote:
I had bad experience with the payout, they requested documents then confirmation call..then documents again!,,WTF I think they don't want to payout, they don't have Neteller or Skrill options? I don't recommend it

Dear Mohamed, Thank you for your feedback!

I'd like to attract your attention to the fact that all of the casino procedures along with deposit and payout options available are available on the main page of the website. Having checked your gaming account and email correspondence, I can confirm that there were no documents provided in order to validate your account and also the amount has been played down.

Kind Regards, Emily

Representative of El Royale Casino, Red Dog Casino, Slots Empire Casino.

auEmily Top One
Casino RepCasino Rep
Emily Top One's picture
Joined: 15 Sep 2020
Posts: 17
Thanks received: 2
Rated this casino
18 September 2020 - 11:00am
#22
TKOSPORTS1 wrote:
This casinos stalls on the payouts. I have emailed my validation forms three times but they keep requesting the same documents. When I called in they said they need a different bank account for the wire transfer. Absolutely frustrating!! I have played at and paid at other casinos with little or no trouble.this one is by far the worst. I do not recommend.

Dear Jeffrey, Thank you for your feedback.

I have looked into your gaming account and have been informed that required documentation has not been provided in full at first, so our team was not able to finalize validation of it. The bank you provided us with cannot accept international wire transfers directly, only via correspondent one. Upon validation of your account, all the payments have been sent in full. Please kindly let me know in case you have any further questions.

Kind Regards, Emily

Representative of El Royale Casino, Red Dog Casino, Slots Empire Casino.

auEmily Top One
Casino RepCasino Rep
Emily Top One's picture
Joined: 15 Sep 2020
Posts: 17
Thanks received: 2
Rated this casino
18 September 2020 - 10:57am
#23
Westghost wrote:
Steals your Bitcoin. Made two deposits. Neither showed up in my account. Deposit with debit card adds miscellaneous extra charges of $5-7 without warning. No response on I line customer service chat. Charges come from China on your card but said to be an Australian company. No wins at any point. Scam possibly.

Dear Westghost, Thank you for your feedback!

While in cashier, player chooses Bitcoin as their depositing option and enters the amount they'd like to transfer. System generates Bitcoin wallet that should be used only once to deposit the funds to using Blockchain, for example. It means that you should log in to your wallet and transfer requested amount to the wallet provided - without this action the money will not be sent. Once the transaction is complete - it appears on your casino balance. Unfortunately, I wasn't able to locate your gaming account with us by details available, so I'll gladly look into the matter if you send me the username account was registered with.

Kind Regards, Emily

Representative of El Royale Casino, Red Dog Casino, Slots Empire Casino.

auEmily Top One
Casino RepCasino Rep
Emily Top One's picture
Joined: 15 Sep 2020
Posts: 17
Thanks received: 2
Rated this casino
18 September 2020 - 10:54am
#24
cableway20878 wrote:
This casino was offering $60usa free NDB to sign up. so accepted the free offer and played Astec millions making approx $200 on the free $60 offer. After 2-3 days I used all my free credits and retired. You will not be paid if you claim winnings on a NDB. The following week when I tried to log in for another freebie on offer I find out they have deleted my p/w and closed my account.Oh wonderful This is fine by me as knowing this casino is a Curacao licensed casino I would never deposit a cent. note Do not deposit into any dodgy Curacao sites as you have no player protection.

Dear Alex, Thank you for your feedback!

As I can see from your gaming account, you claimed a no deposit bonus on 2/8/2020 at 19:53:43 (EST) and have completed the wagering playing with it on 2/18/2020 22:36:11 with $43.26 on active balance. Having played down the balance, you requested another promo to be added, even though free trial promotions may be given to a Customer on a one-off basis, upon registration, so they can try the games before making their first deposit. According to the gaming records, your account has been deactivated as per your own request in chat after the balance was played. Feel free to contact our Customer Care in case you need any help logging into your account.

Kind Regards, Emily

Representative of El Royale Casino, Red Dog Casino, Slots Empire Casino.

auEmily Top One
Casino RepCasino Rep
Emily Top One's picture
Joined: 15 Sep 2020
Posts: 17
Thanks received: 2
Rated this casino
18 September 2020 - 10:49am
#25
mbrittain wrote:
Yes, my wife had 2500.00 taken from her at elroyale casino because they confused her and she had no idea what she was doing. After get a free 50 chip she played all day and met the play through at which point they gave her the 150 she had, which was the maximum payout. She then continued to play and won 2400.00 and was told never to touch her account again. So she was trying to get paid out and they told her to deposit so they had her credit card info. At which time they voided her winnings. They have changed their story to me multiple times because I'm not an idiot but they still haven't done what is right which is to pay her her 2500.00 I have the records that show they bothered her at 5am to swindle her out of here 2500.00 which is just sad that they are pieces of shit.

Dear Matt, Thank you for your feedback!

I have looked into the matter with the casino representative and it appears that your wife has been playing with a no deposit bonus 50ELROYALE that has $150 max cashout limit attached. To withdraw from it there should be at least one deposit placed and wagered x1. As per casino's T&C the amount of winnings from the bonus that exceeds the maximum payout limit will be deducted. Any winnings above payout limit, accumulated after completing the wagering, will not be cashable. We can see that deposit was placed on top of the winnings from no deposit bonus and the deposit code has been used as well. We have offered two options to the client: 1) to receive a payout according to no deposit bonus terms; 2) or to give it a shot playing with deposit and bonus for it. According to the phone record, the customer has chosen to play with the deposited money with no restriction, therefore, customer care has reset the balance as agreed.

Kind Regards, Emily

Representative of El Royale Casino, Red Dog Casino, Slots Empire Casino.

krcoolsongss
High RollerHigh Roller
coolsongss's picture
Joined: 2 Dec 2014
Posts: 2761
Thanks given: 2048
Thanks received: 1365
6 August 2020 - 5:29pm
#26

These casino group was suspicious from the beginning. There seem to be 5~6 casinos under the same company. I will find more about them!!!

usAthykay Eelay
NewbieNewbie
Joined: 6 Aug 2020
Posts: 1
Thanks received: 1
Rated this casino
6 August 2020 - 6:19am
#27

They are so badd!!!! I regret putting money in. Won about 900 but kept playing and now im down to 400. They keep asking for more information over and over. It has been months and I don't understand how it' so hard to get payout. I played Chumbacasino and got my payout within a month because of verification, but it wa way easier. Now I get payout within couple of days. El Royale is shit and a scam. I wish I did my researh first.

CL-Ed

zaLambino
Gold PlayerGold Player
Lambino's picture
Location: SA
Joined: 14 Apr 2015
Posts: 614
Thanks given: 317
Thanks received: 588
Rated this casino
8 July 2020 - 9:59am
#28

Well I'm happy I read these comments before making a deposit at this casino, I did play the no deposit free spin welcome offer but was super unlucky with it and my play did not stretch too far, aside from that It's a typical RTG casino with a decent mobile site Aswell as a desktop version, pity they behaving badly though as late, stalled or no payments being made will quickly make them very unpopular

CL - klaw

usTheWatcher
NewbieNewbie
Joined: 6 Jul 2020
Posts: 1
Thanks received: 1
Rated this casino
6 July 2020 - 5:24am
#29

I deposited $1000 onto this casino and was ripped off around $1200 from the live dealer on their site called visionary igaming. I brought it up to both visionary igaming and el royale staff and was given the run around for 3 days. They offered me a $500 bonus chip while I waited for them to resolve the problem, which I raised up very quickly in the electronic blackjack. Finally after 3 days I threatened to dispute the deposit with my bank and they all of a sudden got a response back from visionary igaming which they said they were waiting to hear from. So he offered me unrestricted $400 bonus chip to sway me from disputing with my bank. I told him that if the payout ratio doesn't change in the blackjack from how it was with the $500 restricted bonus chip, sure. Well the payout ratio changed like I knew it would, so I'll be disputing the deposit with my bank on Monday.

STAY AWAY FROM EL ROYALE!!!!
THEY ARE A SCAM CASINO.

CL-Ed

usursp4m
NewbieNewbie
Joined: 26 Jun 2020
Posts: 2
Thanks received: 2
Rated this casino
26 June 2020 - 4:56pm
#30
cg77 wrote:

Does anyone have any positive payout experiences with them? I have quite a few in winnings and I didnt use a sign-up bonus but I've yet to hear back from the validation team

Was in the same boat (won after depositing with no bonus). After all the back and forth getting forms and materials for them, they finally approved things and paid me out in small increments, approx $200-$300 at a time. Each of their responses took at least a week too so just be patient and hope they don't screw you over.

CL-Ed

usursp4m
NewbieNewbie
Joined: 26 Jun 2020
Posts: 2
Thanks received: 2
Rated this casino
26 June 2020 - 4:55pm
#31

Stay away. Deposited without using any bonuses, quickly elevated my balance and it took almost a month to withdraw most of my winnings. Terrible customer service and payout policies. As others have said, they kept paying out in small increments though each payout request took at least a week to process. Not to mention how annoying it was to get approved for a payout in the first place. Their live customer support is also totally worthless.

CL-Ed

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 9473
Thanks given: 5439
Thanks received: 4788
23 June 2020 - 11:32pm
#32

I'm sorry but the only payout experiences we have seen for this casino (both in the comments below and other sites) have been universally negative. Typically they delay and give players the run-around for weeks, if not months, then pay them tiny instalments a little as $300 at a time. Let us know how you go with your withdrawal.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

uscg77
NewbieNewbie
Joined: 19 Jun 2020
Posts: 1
19 June 2020 - 7:56pm
#33

Does anyone have any positive payout experiences with them? I have quite a few in winnings and I didnt use a sign-up bonus but I've yet to hear back from the validation team

usJan Walker
NewbieNewbie
Joined: 7 Jun 2020
Posts: 1
Thanks received: 2
Rated this casino
7 June 2020 - 12:56am
#34

PLEASE stay away from EL ROYAL Casino. Bad experience with everything to do with it. Lost over $200 for nothing. Please read up on them on this site and read reviews before sending them money!! Wish I had!

2 CL-Ed, mohamedkh

egmohamedkh
NewbieNewbie
Joined: 5 Jun 2020
Posts: 1
Thanks given: 7
Thanks received: 1
Rated this casino
5 June 2020 - 10:59am
#35

I had bad experience with the payout, they requested documents then confirmation call..then documents again!,,WTF I think they don't want to payout, they don't have Neteller or Skrill options?
I don't recommend it

CL-Ed

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 9473
Thanks given: 5439
Thanks received: 4788
16 May 2020 - 1:25am
#36
cableway20878 wrote:

For Casino Listings to recommend this bad casino outfit I can only assume they are a sponsor in some form.

Say what? Did you even read the review? Aside from the many drawbacks mentioned in the review text and summary section, here is the conclusion:

Quote:

El Royale Casino is a casino that appears attractive at first sight. However upon digging a little deeper I found things that make me feel uncomfortable enough to recommend that players stay away. The withdrawal policies in and of themselves are bad enough, but the evidence found of the real world application of their customer level rule to slow pay people only a few hundred dollars every few weeks was enough to set my alarm bells well and truly ringing. Steer clear of this one.

What part of that makes you think we're recommending that people play there?

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

nzcableway20878
GamblerGambler
Location: NEW ZEALAND
Joined: 22 Feb 2020
Posts: 93
Thanks received: 24
Rated this casino
16 May 2020 - 12:31am
#37

Personally TKO SPORTS1 I would avoid playing this site.
For Casino Listings to recommend this bad casino outfit I can only assume they are a sponsor in some form.

usTKOSPORTS1
NewbieNewbie
Joined: 15 May 2020
Posts: 1
Thanks given: 1
Thanks received: 1
Rated this casino
15 May 2020 - 10:11pm
#38

This casinos stalls on the payouts. I have emailed my validation forms three times but they keep requesting the same documents. When I called in they said they need a different bank account for the wire transfer. Absolutely frustrating!! I have played at and paid at other casinos with little or no trouble.this one is by far the worst. I do not recommend.

CL-Ed

nzcableway20878
GamblerGambler
Location: NEW ZEALAND
Joined: 22 Feb 2020
Posts: 93
Thanks received: 24
Rated this casino
1 May 2020 - 12:14am
#39

Westghost no problem playing free $s or spins offered by El Royale however when a reviewer of the site mentions best to avoid this site find another believe them . Be Thankful your loss was only a small one

usWestghost
NewbieNewbie
Joined: 30 Apr 2020
Posts: 1
Thanks received: 3
Rated this casino
30 April 2020 - 2:49pm
#40

Steals your Bitcoin. Made two deposits. Neither showed up in my account. Deposit with debit card adds miscellaneous extra charges of $5-7 without warning. No response on I line customer service chat. Charges come from China on your card but said to be an Australian company. No wins at any point. Scam possibly.

3 CL - klaw, TKOSPORTS1, mohamedkh

nzcableway20878
GamblerGambler
Location: NEW ZEALAND
Joined: 22 Feb 2020
Posts: 93
Thanks received: 24
Rated this casino
11 April 2020 - 10:06am
#41

They El Royal may give away a few lollies to play as their other casino does Red Dog but when a casino has more red negative crosses than Green on their summary legend avoidance could be
your win.

CL - klaw

nzcableway20878
GamblerGambler
Location: NEW ZEALAND
Joined: 22 Feb 2020
Posts: 93
Thanks received: 24
Rated this casino
10 April 2020 - 10:24am
#42

This casino was offering $60usa free NDB to sign up. so accepted the free offer and played Astec millions making approx $200 on the free $60 offer. After 2-3 days I used all my free credits and retired. You will not be paid if you claim winnings on a NDB.
The following week when I tried to log in for another freebie on offer I find out they have deleted my p/w and closed my account.Oh wonderful
This is fine by me as knowing this casino is a Curacao licensed casino I would never deposit a cent.
note Do not deposit into any dodgy Curacao sites as you have no player protection.

2 CL-Ed, mohamedkh

usmbrittain
NewbieNewbie
Joined: 7 Apr 2020
Posts: 1
Thanks received: 2
Rated this casino
7 April 2020 - 6:12am
#43

Yes, my wife had 2500.00 taken from her at elroyale casino because they confused her and she had no idea what she was doing. After get a free 50 chip she played all day and met the play through at which point they gave her the 150 she had, which was the maximum payout. She then continued to play and won 2400.00 and was told never to touch her account again. So she was trying to get paid out and they told her to deposit so they had her credit card info. At which time they voided her winnings.

They have changed their story to me multiple times because I'm not an idiot but they still haven't done what is right which is to pay her her 2500.00 I have the records that show they bothered her at 5am to swindle her out of here 2500.00 which is just sad that they are pieces of shit.

2 CL-Ed, mohamedkh

lvblck
High RollerHigh Roller
Location: The North
Joined: 6 Apr 2016
Posts: 2914
Thanks given: 172
Thanks received: 858
Rated this casino
29 March 2020 - 6:47pm
#44

I originally came across this casino due to the fact that they were offering a nice no deposit welcome bonus. In my case they were 50 free spins with 1$ bets, so after the bonus round had ended, I had around 50$ balance and over 2.5k wagering to meet. I played a few of the games but didn't last long as none of them gave any wins higher than 10x bet. The casino lobby seemed nice, but I'm generally not a fan of RTG software and they didn't have any other games, also the fact that they have a pretty high minimum withdrawal amount and high bonus wagering doesn't speak to me, so I won't be depositing there in the future.

CL - klaw

grHkatd Katd
Card SharkCard Shark
Hkatd Katd's picture
Joined: 6 Dec 2015
Posts: 102
Thanks given: 1
Thanks received: 78
Rated this casino
28 March 2020 - 11:14am
#45

I visited this casino from an offer that gave 35 dollars no deposit ! I played a long time and i had fun to slot Popinata but unfortunately i could not made it to wager the bonus so i lost ! The live chat on this casino is fast and are always there to help you ! The thing i dont like on this casino is that the minimum withdrawal for both 3 payment methods that offers El Royale ( Bitcoin, Bank Wire, Credit Card ) is150dollars which for me is high ! Moreover another thing i dont like is that this casino has only these 3 methods i mentioned above so i cant withdraw with skrill or neteller !I hope in the near future to add more deposit and withdrawals methods so to make easy the processes for its depositing players !Finally i dont like a lot the time that it needs to wait with purpose to receive your winnings is within 5 days for bank wire and 3 days for bitcoin ! I understand the waiting time for bank method but i dont understand why to wait so much days for Bitcoin method ! My experience from this casino was average and i am waiting more from this casino !

CL-Ed

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