El Royale Casino is an online casino established in 2020 with games supplied by Realtime Gaming and Visionary iGaming. It is operated by Arbath Solutions OU and is registered under the jurisdiction of Curaçao. Last Updated: January 4, 2021.
El Royale Casino is an online betting site operated by Arbath Solutions OU that caters to players that enjoy games from Realtime Gaming. Themed after a speakeasy club from the roaring '20s, at first glance the site looks quite classy compared to most RTG skins. As we all know though, sometimes looks are only skin deep so I took this new casino for a spin to see if the operation could match the presentation.
The El Royale website is very attractive, and I found it to be easy to get around within. However it is mainly just a front end with a bit of information that is used to launch the browser-based casino in a new window. It uses the same format that you may be used to if you have played at other RTG in-browser casinos. Interestingly enough the downloadable software option that you see at most other older RTG casinos isn't even an option here, and frankly it's not needed. Mobile support is built in, with most of the games available on your phone.
There are dozens of slots available for play, with classic and modern video slots on offer. As per usual with a RTG casino you'll find a wide variety of games that range from dated through to modern and slick. Newer games like Orcs vs Elf or Lucha Libre 2 feature visuals that rival what you see from top tier developers. There are a lot of different jackpots tied to these games, and there are some networked progressives shared with most other RTG casinos with prizes that can grow into the seven-figure range.
There are good number of table games available, with variations of major games fleshing out the library. You'll find Blackjack, Roulette, Craps, Table Poker variants, and others all in the library. These games do look a bit simplistic but play just fine. Video poker, keno, and scratch cards round out the game selection, and well, they're more or less what you'd expect.
El Royale stands out a bit from other RTG casinos by offering a live dealer casino to players. The tables are broadcast from studios run by a company known as Visionary iGaming. These games play well and look pretty decent, though aren't in the same league as the market leaders such as NetEnt or Evolution Gaming.
There isn't really much of a way to say this without being blunt: the banking at El Royale is mediocre, both in terms of options available and payment policies. You can transfer money into the casino using major credit cards, a Neosurf pre-paid card, or Bitcoin. If you choose the latter your deposit will be converted into U.S. Dollars and will be available for play after two confirmations on the Bitcoin blockchain.
Depending on your location you may be able to withdraw back to your credit card, otherwise you'll have to make do with either a bank transfer or Bitcoin. There is a minimum amount required to cash out from the casino of $150, which is very high compared to the deposit minimum of only $20. The casino's terms state that it has a $2500 withdrawal limit per transaction and you can use one method per week, so in theory that means you should be able to queue up multiple transactions using different withdrawal methods. There is no mention of whether this limit applies to progressive jackpot wins, so I assume that it does. Those policies are bad enough, but I really started to worry when I read this term (emphasis added by me):
The large payments may be divided into smaller units and paid out, according to the Casino's payout limits, and the Player's current Customer Level.
There is no definition of what constitutes large payments anywhere that I could see. Experienced players may recognise the customer level part of the term as sounding similar to the infamous "player class" used by a particularly rogue group of RTG casinos in the past that routinely delayed and trolled their customers by only paying out a few hundred dollars a month if they were lucky. In El Royale's case they at least try to address this with a section in the terms about customer level. It lists eight different things that may affect your level, without ever stating what the levels are or what they entitle you to. In other words, it is completely up to the casino's discretion as to how or when they decide to split your payments up into instalments.
And the bad news is, my friends, that we have seen several complaints in the comments below and have also dug up a couple of external complaints from players who were made to wait several weeks at a time by the operator of this casino for payments that sometimes eventually came through for as little as $300 at a time. I was verbally told by one webmaster that intervened in a case of a player being slow paid that the case was resolved with the casino promising to increase the payouts to only $500 per week. This story sounds awfully familiar to me and it gives me very bad vibes.
Customer support can be reached using live chat, telephone, and email. I used chat and found the responses I got to be about the same as I get at 95% of other casinos I interact with. The staff can get you answers to basic questions, but even this can take a bit of time. Harder questions get passed up the pipeline to management, which does take longer. A member of our forums reported having been threatened by support staff of this casino (via another casino run by the same operator) when making a complaint.
There are the usual limits on bet sizes applied to bonuses that you claim at this casino. What that means is that you can't bet more than $10 (for example) on any one spin or deal while playing with a bonus at this casino. However RTG software does not allow the casino to enforce this limit while you are playing, so if you accidentally bet over the limit there is a good chance that you won't be able to keep your winnings. In addition the winnings that you may withdraw from bonuses claimed at this casino may be capped to a multiple of the amount you deposited (e.g. 30x), which is a risky proposition if you like playing RTG's highly volatile slot machines.
El Royale Casino encrypts your traffic at all times, which is more or less the same thing that all reputable sites (not just casinos) do these days to protect your personal and financial information while it crosses the web. Arbath Solutions OU has a license to operate casinos via Gaming Curacao, which regular readers of our reviews will know means absolutely diddly-squat when it comes to your safety or protection as a player. Curacao has no official dispute resolution procedure, no government appointed arbitrator or mediator, nor anything else that may aid you in a dispute with any casino licensed there.
I couldn't find any information related to payout percentages or auditing of the casino's random number generator on the website. I do know that Realtime Gaming has its software audited for fairness but I always prefer to see this information up front in a transparent manner at casinos I visit.
El Royale has a term that states that players may have their winnings disqualified for using any betting system including, but not limited to, the Martingale. If you are not familiar with it, the Martingale is a "double your bet if you lose" Roulette betting system that was debunked as a mathematical failure sometime in the 18th century. I find it curious that a 21st century online casino would be afraid of players using it, but there you have it.
There is a responsible gaming section on the casino's website where you can find information on fighting gambling addiction. This is an important area, as casinos have a moral obligation to provide this type of information to their customers. However as per usual with RTG casinos, there are no self administrable controls that would allow you to set limits on your play at the casino. In order to do so you will need to contact customer support and ask them to impose limits for you.
El Royale Casino is a casino that appears attractive at first sight. However upon digging a little deeper I found things that make me feel uncomfortable enough to recommend that players stay away. The withdrawal policies in and of themselves are bad enough, but the evidence found of the real world application of their customer level rule to slow pay people only a few hundred dollars every few weeks was enough to set my alarm bells well and truly ringing. Steer well clear of this one.