El Royale Casino Review

El Royale Casino is an online casino established in 2020 with games supplied by Realtime Gaming and Visionary iGaming. It is operated by Arbath Solutions OU and is registered under the jurisdiction of Curaçao. Last Updated: May 16, 2020.

usEl Royale Casino welcomes players from the United States.

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Our rating: Poor

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El Royale Casino Bonus Offers

70 Spins1st Deposit bonus
  • Type: Non-cashable bonus
  • Claim Code: TRUEMAGIC
  • Min Deposit: $10 €10
  • Wager Reqs: 20xB: Keno, Slots
  • Notes: The minimum deposit is $10 for Neosurf, $20 for BTC, $25 for Gift Card, and $30 for Credit Card. The code is valid five times on the first five deposits upon sign up. Spins available on Aladdin's Wishes slot. The maximum bet allowed is $10, maximum payout 30x the deposit amount.
    New customers only / 18+ / T&Cs apply

Review of El Royale Casino

El Royale Casino is an online betting site operated by Arbath Solutions OU that caters to players that enjoy games from Realtime Gaming. Themed after a speakeasy club from the roaring '20s, at first glance the site looks quite classy compared to most RTG skins. As we all know though, sometimes looks are only skin deep so I took this new casino for a spin to see if the operation could match the presentation.

Software and game selection

The El Royale website is very attractive, and I found it to be easy to get around within. However it is mainly just a front end with a bit of information that is used to launch the browser-based casino in a new window. It uses the same format that you may be used to if you have played at other RTG in-browser casinos. Interestingly enough the downloadable software option that you see at most other older RTG casinos isn't even an option here, and frankly it's not needed. Mobile support is built in, with most of the games available on your phone.

There are dozens of slots available for play, with classic and modern video slots on offer. As per usual with a RTG casino you'll find a wide variety of games that range from dated through to modern and slick. Newer games like Orcs vs Elf or Lucha Libre 2 feature visuals that rival what you see from top tier developers. There are a lot of different jackpots tied to these games, and there are some networked progressives shared with most other RTG casinos with prizes that can grow into the seven-figure range.

There are good number of table games available, with variations of major games fleshing out the library. You'll find Blackjack, Roulette, Craps, Table Poker variants, and others all in the library. These games do look a bit simplistic but play just fine. Video poker, keno, and scratch cards round out the game selection, and well, they're more or less what you'd expect.

El Royale stands out a bit from other RTG casinos by offering a live dealer casino to players. The tables are broadcast from studios run by a company known as Visionary iGaming. These games play well and look pretty decent, though aren't in the same league as the market leaders such as NetEnt or Evolution Gaming.

Banking and customer support

There isn't really much of a way to say this without being blunt: the banking at El Royale is mediocre, both in terms of options available and payment policies. You can transfer money into the casino using major credit cards, a Neosurf pre-paid card, or Bitcoin. If you choose the latter your deposit will be converted into U.S. Dollars and will be available for play after two confirmations on the Bitcoin blockchain.

Depending on your location you may be able to withdraw back to your credit card, otherwise you'll have to make do with either a bank transfer or Bitcoin. There is a minimum amount required to cash out from the casino of $150, which is very high compared to the deposit minimum of only $20. The casino's terms state that it has a $2500 withdrawal limit per transaction and you can use one method per week, so in theory that means you should be able to queue up multiple transactions using different withdrawal methods. There is no mention of whether this limit applies to progressive jackpot wins, so I assume that it does. Those policies are bad enough, but I really started to worry when I read this term (emphasis added by me):

Quote:
The large payments may be divided into smaller units and paid out, according to the Casino's payout limits, and the Player's current Customer Level.

There is no definition of what constitutes large payments anywhere that I could see. Experienced players may recognise the customer level part of the term as sounding similar to the infamous "player class" used by a particularly rogue group of RTG casinos in the past that routinely delayed and trolled their customers by only paying out a few hundred dollars a month if they were lucky. In El Royale's case they at least try to address this with a section in the terms about customer level. It lists eight different things that may affect your level, without ever stating what the levels are or what they entitle you to. In other words, it is completely up to the casino's discretion as to how or when they decide to split your payments up into instalments.

And the bad news is, my friends, that I have dug up a couple of complaints from players who were made to wait several weeks at a time by the operator of this casino for payments that sometimes eventually came through for as little as $300 at a time. I was verbally told by one webmaster that intervened in a case of a player being slow paid that the case was resolved with the casino promising to increase the payouts to just $500 per week. This story sounds awfully familiar to me and it gives me very bad vibes.

Customer support can be reached using live chat, telephone, and email. I used chat and found the responses I got to be about the same as I get at 95% of other casinos I interact with. The staff can get you answers to basic questions, but even this can take a bit of time. Harder questions get passed up the pipeline to management, which does take longer. A member of our forums reported having been threatened by support staff of this casino (via another casino run by the same operator) when making a complaint.

Bonus policy

There are the usual limits on bet sizes applied to bonuses that you claim at this casino. What that means is that you can't bet more than $10 (for example) on any one spin or deal while playing with a bonus at this casino. However RTG software does not allow the casino to enforce this limit while you are playing, so if you accidentally bet over the limit there is a good chance that you won't be able to keep your winnings. In addition the winnings that you may withdraw from bonuses claimed at this casino may be capped to a multiple of the amount you deposited (e.g. 30x), which is a risky proposition if you like playing RTG's highly volatile slot machines.

Security, fairness, and responsible gaming

El Royale Casino encrypts your traffic at all times, which is more or less the same thing that all reputable sites (not just casinos) do these days to protect your personal and financial information while it crosses the web. Arbath Solutions OU has a license to operate casinos via Gaming Curacao, which regular readers of our reviews will know means absolutely diddly-squat when it comes to your safety or protection as a player. Curacao has no official dispute resolution procedure, no government appointed arbitrator or mediator, nor anything else that may aid you in a dispute with any casino licensed there.

I couldn't find any information related to payout percentages or auditing of the casino's random number generator on the website. I do know that Realtime Gaming has its software audited for fairness but I always prefer to see this information up front in a transparent manner at casinos I visit.

El Royale has a term that states that players may have their winnings disqualified for using any betting system including, but not limited to, the Martingale. If you are not familiar with it, the Martingale is a "double your bet if you lose" Roulette betting system that was debunked as a mathematical failure sometime in the 18th century. I find it curious that a 21st century online casino would be afraid of players using it, but there you have it.

There is a responsible gaming section on the casino's website where you can find information on fighting gambling addiction. This is an important area, as casinos have a moral obligation to provide this type of information to their customers. However as per usual with RTG casinos, there are no self administrable controls that would allow you to set limits on your play at the casino. In order to do so you will need to contact customer support and ask them to impose limits for you.

Conclusion

El Royale Casino is a casino that appears attractive at first sight. However upon digging a little deeper I found things that make me feel uncomfortable enough to recommend that players stay away. The withdrawal policies in and of themselves are bad enough, but the evidence found of the real world application of their customer level rule to slow pay people only a few hundred dollars every few weeks was enough to set my alarm bells well and truly ringing. Steer clear of this one.

El Royale Casino Jackpots

These are the current progressive jackpots at El Royale Casino as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.

10 replies • Last post

Comments

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 9232
Thanks given: 5119
Thanks received: 4604
16 May 2020 - 1:25am
#1
cableway20878 wrote:

For Casino Listings to recommend this bad casino outfit I can only assume they are a sponsor in some form.

Say what? Did you even read the review? Aside from the many drawbacks mentioned in the review text and summary section, here is the conclusion:

Quote:

El Royale Casino is a casino that appears attractive at first sight. However upon digging a little deeper I found things that make me feel uncomfortable enough to recommend that players stay away. The withdrawal policies in and of themselves are bad enough, but the evidence found of the real world application of their customer level rule to slow pay people only a few hundred dollars every few weeks was enough to set my alarm bells well and truly ringing. Steer clear of this one.

What part of that makes you think we're recommending that people play there?

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

nzcableway20878
GamblerGambler
Location: NEW ZEALAND
Joined: 22 Feb 2020
Posts: 71
Thanks received: 16
Rated this casino
16 May 2020 - 12:31am
#2

Personally TKO SPORTS1 I would avoid playing this site.
For Casino Listings to recommend this bad casino outfit I can only assume they are a sponsor in some form.

usTKOSPORTS1
NewbieNewbie
Joined: 15 May 2020
Posts: 1
Thanks given: 1
Thanks received: 1
Rated this casino
15 May 2020 - 10:11pm
#3

This casinos stalls on the payouts. I have emailed my validation forms three times but they keep requesting the same documents. When I called in they said they need a different bank account for the wire transfer. Absolutely frustrating!! I have played at and paid at other casinos with little or no trouble.this one is by far the worst. I do not recommend.

CL-Ed

nzcableway20878
GamblerGambler
Location: NEW ZEALAND
Joined: 22 Feb 2020
Posts: 71
Thanks received: 16
Rated this casino
1 May 2020 - 12:14am
#4

Westghost no problem playing free $s or spins offered by El Royale however when a reviewer of the site mentions best to avoid this site find another believe them . Be Thankful your loss was only a small one

usWestghost
NewbieNewbie
Joined: 30 Apr 2020
Posts: 1
Thanks received: 2
Rated this casino
30 April 2020 - 2:49pm
#5

Steals your Bitcoin. Made two deposits. Neither showed up in my account. Deposit with debit card adds miscellaneous extra charges of $5-7 without warning. No response on I line customer service chat. Charges come from China on your card but said to be an Australian company. No wins at any point. Scam possibly.

2 CL - klaw, TKOSPORTS1

nzcableway20878
GamblerGambler
Location: NEW ZEALAND
Joined: 22 Feb 2020
Posts: 71
Thanks received: 16
Rated this casino
11 April 2020 - 10:06am
#6

They El Royal may give away a few lollies to play as their other casino does Red Dog but when a casino has more red negative crosses than Green on their summary legend avoidance could be
your win.

CL - klaw

nzcableway20878
GamblerGambler
Location: NEW ZEALAND
Joined: 22 Feb 2020
Posts: 71
Thanks received: 16
Rated this casino
10 April 2020 - 10:24am
#7

This casino was offering $60usa free NDB to sign up. so accepted the free offer and played Astec millions making approx $200 on the free $60 offer. After 2-3 days I used all my free credits and retired. You will not be paid if you claim winnings on a NDB.
The following week when I tried to log in for another freebie on offer I find out they have deleted my p/w and closed my account.Oh wonderful
This is fine by me as knowing this casino is a Curacao licensed casino I would never deposit a cent.
note Do not deposit into any dodgy Curacao sites as you have no player protection.

CL-Ed

usmbrittain
NewbieNewbie
Joined: 7 Apr 2020
Posts: 1
Thanks received: 1
Rated this casino
7 April 2020 - 6:12am
#8

Yes, my wife had 2500.00 taken from her at elroyale casino because they confused her and she had no idea what she was doing. After get a free 50 chip she played all day and met the play through at which point they gave her the 150 she had, which was the maximum payout. She then continued to play and won 2400.00 and was told never to touch her account again. So she was trying to get paid out and they told her to deposit so they had her credit card info. At which time they voided her winnings.

They have changed their story to me multiple times because I'm not an idiot but they still haven't done what is right which is to pay her her 2500.00 I have the records that show they bothered her at 5am to swindle her out of here 2500.00 which is just sad that they are pieces of shit.

CL-Ed

lvblck
High RollerHigh Roller
Location: The North
Joined: 6 Apr 2016
Posts: 2862
Thanks given: 163
Thanks received: 842
Rated this casino
29 March 2020 - 6:47pm
#9

I originally came across this casino due to the fact that they were offering a nice no deposit welcome bonus. In my case they were 50 free spins with 1$ bets, so after the bonus round had ended, I had around 50$ balance and over 2.5k wagering to meet. I played a few of the games but didn't last long as none of them gave any wins higher than 10x bet. The casino lobby seemed nice, but I'm generally not a fan of RTG software and they didn't have any other games, also the fact that they have a pretty high minimum withdrawal amount and high bonus wagering doesn't speak to me, so I won't be depositing there in the future.

CL - klaw

grHkatd Katd
Card SharkCard Shark
Hkatd Katd's picture
Joined: 6 Dec 2015
Posts: 100
Thanks given: 1
Thanks received: 71
Rated this casino
28 March 2020 - 11:14am
#10

I visited this casino from an offer that gave 35 dollars no deposit ! I played a long time and i had fun to slot Popinata but unfortunately i could not made it to wager the bonus so i lost ! The live chat on this casino is fast and are always there to help you ! The thing i dont like on this casino is that the minimum withdrawal for both 3 payment methods that offers El Royale ( Bitcoin, Bank Wire, Credit Card ) is150dollars which for me is high ! Moreover another thing i dont like is that this casino has only these 3 methods i mentioned above so i cant withdraw with skrill or neteller !I hope in the near future to add more deposit and withdrawals methods so to make easy the processes for its depositing players !Finally i dont like a lot the time that it needs to wait with purpose to receive your winnings is within 5 days for bank wire and 3 days for bitcoin ! I understand the waiting time for bank method but i dont understand why to wait so much days for Bitcoin method ! My experience from this casino was average and i am waiting more from this casino !

CL-Ed

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