El Dorado Palace is an online casino established in 2009 with games supplied by Connective Games. It is registered under the jurisdiction of Panama. Last Updated: November 25, 2020.
Attempting to review the El Dorado Palace is no easy task. The site is attractive and well presented, yet goes to great lengths to conceal its ownership, location, and bona fides. What we do know is that the casino, which is available in both English and Russian languages, runs software provided by the little-known, Russian developed Connective Games, has its domain registered to a Tim Zhang in the Philippines, while its servers are located in Panama. As far as we can tell the casino appears to be completely unlicensed and unregulated.
Our initial suspicions raised by the complete lack of information on the website, and frankly not being keen on depositing our money and personally identifying information at such a "mysterious" feeling casino, we tried a little googling first. And lo and behold we found several complaints from players that had been ripped off by this casino, like this one, and perhaps the best (or should that be worst?) of all, this one.
The TL;DR version: Jani from Finland plays and wins a few thousand, withdraws $1000 leaving the balance in his account, continues playing with the remaining balance, wins some more and tries to withdraw the rest. The casino refuses to pay stating that he had violated their terms, without actually suggesting which one. A day or two later, the casino inserts a new clause in their terms that states:
Players are not allowed to continue wagering if any amount of funds posted for withdrawal and/or pending to be withdrawn is detected by the Casino. Such activities are considered violation and are subject for all pending withdrawals to be void at Management's discretion.
Any normal casino operator would be completely crazy to have such a rule and it was obviously added in order to deny Jani and/or other winning players. Too bad he took a screenshot of the terms as they existed when he signed up and deposited, before the casino added the excuse clause.
The casino would no doubt counter this whole experience by pointing out that the clause no longer exists in their T&Cs. That is true. But to that we would say, well it didn't when poor old Jani from Finland was shafted either, so what is to stop them from doing it again?
To add insult to injury people working for this casino also made the mistake of spamming our forums a couple of times.
Don't endanger your money, nor waste your time at El Dorado Palace. Blacklisted.