Dunder Casino Review

Review of Dunder Casino

For the last few years, Dunder Casino has been quietly working to build up a respected betting brand that services the European market. Intriguingly a dunderhead is defined as a dunce or a blockhead, which makes for an interesting choice of name, but I'll let that one go without any more comment! The site runs on a platform called iGaming Cloud which is operated by MT SecureTrade Limited, the same platform that powers the likes of the well-regarded Guts Casino and Cashmio. Many of the positive characteristics of those casinos are shared with Dunder, including fast payout times and a huge and diverse game library.

Software and game selection

The Dunder Casino website is interestingly designed and simple to navigate. Everything here is run through your web browser, and is quite snappy when it comes to navigating to different pages. Although primarily accessible through desktop computers, the site does support play through mobile devices. To that end, I honestly feel that the mobile platform is the best way to play, as everything is accessible on one screen.

Games can be found by either scrolling through the entire list which is massive, or you can find them by category which includes things such as game themes (think animals, crime, medieval) and features (such as win both ways, stacked wilds) as well as the type of game. However you cannot split or categorise the games by brand or publisher, and the categories are arranged in no discernible order which makes the entire process all a bit more difficult than it needs to be. Thankfully this is redeemed somewhat if you know exactly what you are looking for by a quick search box that lets you type in a full or partial game name to find a specific title.

The overall game selection is impressive, with more than 1100 slot machines available to choose from. You'll find first and second tier developers offering games, including Microgaming, Thunderkick, Net Entertainment, and Play'n Go. There are some lucrative progressive jackpots to be won such as the Holmes and the Secret Stones and Zeus God of Thunder prizes. Punters in certain regions get access to bigger prizes like Microgaming's Mega Moolah jackpot.

Unfortunately there are some duds at Dunder, including everything from Betsoft, which we have revealed in the past to have unfair games with jackpot prizes that are unwinnable at times, amongst other serious issues. We keep harping on about this and often cop flak from casinos for continuing to mention it, but we're not going to keep quiet as quite frankly it is astonishing that regulated casinos are even permitted to offer games from a supplier with such a sketchy track record. Anyway take the tip: don't be a dunderhead, and avoid all Betsoft games no matter where you may be playing.

Table gamers are looked after at this casino, with the live dealer section particularly well appointed. There you can find live Blackjack, Baccarat, Roulette, Casino Hold'em, and Three Card Poker table that are run from studios of suppliers Evolution Gaming and Net Entertainment. You can also find RNG versions of these games and more, along with a small selection of video poker titles. It must be said thought that the design of the Dunder website makes it difficult at times to find these games. I found it easiest to try entering game names in the quick search box rather than blunder through the random list of categories trying to find one for table games or video poker.

Banking and Customer Support

The banking system is good at Dunder Casino, and the site aims to process payouts within 24 hours of request. It accepts deposits and withdrawals through common credit cards and e-wallets, and you are able to withdraw to almost all of the same methods that are used for deposits. Most withdrawal methods have an individual transaction limit of €5000 but it is possible to queue up multiple withdrawal if you are lucky enough to be cashing out more than that.

In the course of researching this review I deposited and played for a couple of days on and off then submitted a test withdrawal to a Skrill account. I was pleasantly surprised to find that my withdrawal was paid within a couple of hours, no questions asked.

I did note though that large six figure wins of more than €100,000 may have payments split into ten equal monthly instalment amounts. However this instalment rule does not apply to progressive jackpot wins.

Dunder's terms reveal that its protection of player funds meets what the UKGC classifies as a "basic" level of protection. Consistent with what we have been saying for years, "basic" was recently re-categorised as "none". This is likely to be set by its platform supplier iGaming Cloud rather than the casino itself. Nevertheless in practice this effectively means there is no legal protection, as should the casino become insolvent its creditors could claim player deposits to recover debts. While the vast majority of casinos are equivalent in this regard, we urge players that have the choice to stick to sites that meet the UKGC's "medium" protection requirements or better whenever possible.

Customer support is available from 10am to 12:30am CET via live chat and email. While it'd be nice to see some phone support available and longer hours, I was pleased with the service I got. The staff responded to my help request within a few seconds, and I was back to playing blackjack within a few minutes with my questions answered.

Security, Fairness, and Responsible Gaming

Dunder Casino protects the transit of your personal information using SSL encryption, which keeps your data encrypted and unreadable by outside parties while it traverses the internet. This is standard stuff these days, but surprisingly, we still sometimes see casinos that don't take this basic step in protecting players.

Some of the game suppliers that are offered at this casino such as Net Entertainment and Play'n Go publish their theoretical RTP numbers in game, either in the paytable or the associated game help documentation. However the casino itself does not publish any of this information on its website, nor does it publish any retrospective audits of its actual payout numbers. The leaves you guessing at the RTP for games that don't volunteer the information themselves.

Responsible gaming is taken seriously by this casino. Your user account has deposit limits, play limits, and self-exclusion policies in place, and there are also links to outside gambling addiction counselling groups that can help if needed. You can also take a quiz to see if you're at risk for developing a gambling addiction.

Conclusion


Dunder Casino is a very good online betting site. The game selection is enormous, it is licensed and regulated, and the payment of withdrawals is quick. In fact I think it could be amongst the very top echelon of casinos if it wasn't let down by the drawbacks noted above. Chief amongst these is the strange organisation of games on the site, the lack of protection for player funds that exceeds the "basic" category, and in particular the continued offering of dubious games from blacklisted supplier Betsoft. It is up to you to decide how important these various issues are to you and your circumstances.