Dr Vegas Casino Review
Dr Vegas Casino is an online casino established in 2013 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by CZ Trading Ltd and is registered under the jurisdictions of United Kingdom and Malta. Last updated: September 20, 2017.
Review of Dr Vegas Casino
Dr Vegas Casino is a UK-centric online casino featuring a host of games from some excellent game developers. The casino was previously known as Cyberslotz, then Quicksilver Casino in association with the Quicksilver arcade amusements group in the UK. However that association ended in 2013 and the new owners rebranded the site to the Dr Vegas name that we see today. I was really looking forward to playing at this casino, due to their large library of games and the attractive and fun looking website.
Software and game selection
Dr Vegas Casino has its games supplied by the likes of IGT, Play'n Go, NextGen, Leander Games, and Bally Technologies, among several others. It also has a collection of its very own games that have been developed in house that you cannot play anywhere else. All games at the casino are playable directly in your web browser, and there are a variety that are also playable via your mobile phone or device. I was able to register at Dr Vegas within a few minutes, with the only hurdle to jump being the fact that I had to confirm my email address with the casino before I could deposit and play. The overall process was very simple, with the casino making things as easy as possible when it comes to getting set up to play.
The game selection at Dr Vegas is very impressive, with the virtual floors being lined with slots, Roulette, Blackjack, Craps, Poker, Sic Bo, and Baccarat available with a variety of betting limits. A few of the better slot machines that I played while checking the casino out included Supernova, Beowulf, Cupid and Psyche, Jewel of the Dragon, and Pharaoh's Dream. You may well recognise a few of those titles as land based casino games from Bally or IGT. Dr Vegas also offers Live Dealer versions of Blackjack, Roulette, and Baccarat that features webcasted dealers playing hands out with your input from a separate location.
One of the attractions of this casino are the exclusive in-house games that it offers. These games are a bit of a mixed bag to be honest. Some of them like Captain Chook and Bondi Bucks look extremely dated, with only the most basic graphics and sound effects that make you want to turn your speakers off. Others though like Rainbows Gold are modern and attractive games that are worth taking for a spin both to see something new and for the chance of some decent sized wins.
Favourable bonus policy
One great feature of Dr Vegas is the policy that allows you to play and withdraw with your cash funds before touching your bonus funds. So for example if you deposited £100 and were given a £100 bonus, you start with £200 and are free to withdraw at any time so long as your balance does not drop below £100 and you dip into the bonus funds. This partially eliminates the "lock-in" problem that bonuses usually create and means that you can withdraw early if you have a big win and don't want to go through the bonus wagering requirements.
Banking and Customer Support
Dr Vegas has a good banking system that allows several ways to deposit and withdraw funds from the casino. Deposit options include credit and debit cards, common e-wallets Neteller and Skrill, and PaysafeCard. You can withdraw back to all of these, or a cheque if your winnings are large or your debit or credit card does not allow withdrawals. Speaking of which, the payout speed at this casino is great, at least via the e-wallets. I submitted my first withdrawal and was asked to supply proof of identification, which was approved in under an hour. My withdrawal to a Skrill account was then paid a whole 15 minutes later. This is the way it should be at every casino!
Customer support is excellent as well, with staff available 24 hours a day via email, telephone, and instant message. I found the support reps to be friendly and efficient and, as I said above, capable of approving documents and withdrawals in a very short amount of time.
Security, game fairness, and responsible gambling
Registration, login, and gameplay at Dr Vegas is conducted using an encrypted SSL connection. This safeguards the privacy of your digital communication with the casino and ensures that your private details cannot be intercepted by third parties. In accordance with UKGC regulations, the casino discloses that it only meets the "basic" standards of segregation of customer funds from the operational funds of the casino. Unfortunately this means that player deposits could be used to pay off creditors in the event of insolvency.
A disturbing complaint that we received about this casino involved the case of a player from the Netherlands. He was allowed to sign up and play at Dr Vegas but when it came time to withdraw he was denied, with the casino saying that it did not accept players from his country. This was despite the fact that other countries are actively blocked from registering and playing. Our subsequent investigation revealed that there were 13 countries disallowed by the T&Cs that were still allowed to register, deposit, and play, with no possibility of ever withdrawing. While almost certainly a genuine mistake on the casino's part, it shows sloppy operation and questionable standards, and the refusal to pay the player despite being on the receiving end of the casino's own mistake lowers my trust of this casino significantly.
Some of the games offered by the casino have their theoretical RTP numbers published in either the game paytable or help files. Apart from this, Dr Vegas does not report any other RTP or audited payout figures.
There are responsible gambling controls built into the casino's software that allow you to set daily or weekly wagering or loss limits, or a play session time limit. If you exceed any of these limits that you set, you will be prevented from playing at the site until the time limit that you specified elapses.
Dr Vegas is a decent online casino that features a good bonus policy, and some great games. However its handling of a case involving a player from a restricted territory shows a casino unwilling to be held accountable for its own mistakes, which isn't a great look from a trust perspective.