Diamond World Casino Review
Diamond World Casino is an online casino established in 2012 with games supplied by Wazdan. It is operated by Fair Play Bets Limited and is registered under the jurisdiction of Malta. Last updated: September 14, 2015.
Review of Diamond World Casino
Diamond World Casino has been in operation since 2012, and is owned and operated by Fair Play Bets Ltd. The casino is licensed in Malta and accepts players from most places around the world. Having previously taken a brief look at this casino back in 2013 and deciding that it was not ready to even be reviewed, I was skeptical. However I was assured that the problems I ran into then were fixed and that it was good to go. So I gave it a second look to see if the lump of coal had turned into a real gem.
Software and game selection
Diamond World Casino is powered by the little known Wazdan software, which I had not seen at any other casino in the past. The casino is ostensibly "instant play", meaning that you can register and play games directly through your web browser. However there is a major caveat and that is unlike almost every other instant play casino on the market, this one requires a proprietary browser plugin called the Unity Web Player to run the games. This plugin is supposed to offer users a higher performance experience than the usual Flash plugin, but the bottom line is that unless you have played another popular 3d-modelled, browser-based, non-casino game on your PC, then you will not have this plugin installed (I certainly didn't). So if you want to play at Diamond World Casino, you're going to have to download and install it then restart your browser.
Once done, you will find that Diamond World Casino has a small selection of under 40 slot machines available to play, with many of the games being video slots with features such as free spins, wild symbols, and pick'em bonus rounds. You will also find that many of the slots are basic looking and unexciting 3 reel games, but sadly there is no way to know the features of each game without clicking on each and either trying them or reading their help pages. The graphics for the slots are decent, but certainly not spectacular and I was left puzzled as to why the developers opted to require the installation of a "high performance" plugin for titles that look nowhere near as polished as those from the industry's top developers. The pick of the bunch for me were the 40 line Good Luck slot and the interesting Black Hawk which is a 4 reel machine that plays like two overlapping 3 reel games. There is also a site-wide progressive jackpot with two levels: gold and silver. Every player at the casino contributes to, and has a chance of winning one of, these random jackpots every time they play. Despite the problems mentioned, it was good to play some slots that are different from all the other cookie-cutter casinos that are popping up everywhere these days.
Apart from the slot machines there are also six different video poker games to choose from, but the casino offers scant few table games for customers to play. There are two versions of roulette and a bingo game, but no Blackjack, Craps, Baccarat, or any of the other table games that you would expect to find at most good casinos. As someone who enjoys table games, that is a big hit to the playability of the casino for me. Compared to other sites that offer way more options without requiring the installation of plugins that I'm never going to use anywhere else, it doesn't bode well for a long term friendship between me and this casino.
Banking and customer support options
The banking system at Diamond World is decent, with a healthy selection of choices to deposit and withdraw money (see current list on the right). All play at the casino is conducted in Euros, and if you deposit using another currency it will be converted before landing in your account. There are no maximum monetary limits imposed on withdrawals but you should note that the casino only allows players to make a maximum of two withdrawals per month. So plan accordingly if you like to deposit and play once a week and withdraw regularly. Withdrawals are held for 48 hours before processing and the casino required me to submit identification documents even before I got to the withdrawal stage. Once I did, my Skrill payment was sent after another wait of around 2 days.
Customer service is available through instant message, email, or telephone. I found the live chat to be most convenient but also periodically unavailable. An email response to my questions came in a reasonable time frame of about 8 hours, answering my queries and simultaneously confirming that the support is probably not available 24/7 despite the claim made on the casino's support page.
Security, fair play, and responsible gaming
All communication with Diamond World Casino uses 128 bit SSL encryption to ensure that your financial and personal details are secure while playing at the casino. The casino discloses that it uses a hardware based random number generator known as a Quantis to generate truly random numbers based on the interaction of photons (light particles). The casino claims to audit its payout figures monthly, but as far as I can tell it does not publish these reports for anyone to see on its website.
The casino has a responsible gaming section on their site, offering tips to help you discover whether or not you have a problem, and provides links to organisations that can help you in dealing with a potential problem. You can also set daily limits on your deposits and gaming in the account settings section of the website.
I found playing at Diamond World Casino to be an interesting and different experience given the unique software it uses. However the casino just feels like it is incomplete with the requirement of installing the unusual Unity plugin, and the lack of a full game library that you will find at the majority of online casinos. The limit on withdrawing more than twice per month is also a real downer. I think that in the future this could be a unique and fun casino, but for now the casino's owners have a lot of work to do to make it a site worth playing at.