CyberSpins Casino is an online casino established in 2019 with games supplied by Betsoft, Rival Gaming, Saucify, and Vista Gaming. It is operated by Palau Holdings N.V Curacao and is registered under the jurisdiction of Curaçao. Last Updated: August 7, 2020.
When it comes to American-friendly online casinos, most places offer the same software as their competition. Thus, when a site like CyberSpins Casino comes across my desk I'm interested to see what their operation is like. The casino has a distinct set of games, support for cryptocurrency deposits, and an operator that has been in business since 1996. I took a fresh look at Cyberspins to see what it had to offer.
The games at CyberSpins are provided by a collection of suppliers that include Rival Gaming, BetSoft, Saucify, Concept Gaming, and even an in house brand Vista Gaming. The casino is a web-based operation, meaning no software download or installation, and it looks quite simple but is easy enough to navigate. CyberSpins does have mobile support baked in, letting you play on your phone if you wish. While I'd like to say the experience was great there, it had the same bland setup.
Fortunately, the games are easy to find and they load up great. Rival slots are mostly fun, bright, and colourful, and I had a lot of fun going through their selection of games to see what's new. There are also titles from the other developers I mentioned above, and for the most part they look and play great. In terms of table games, you're going to find a small selection of titles like Blackjack, Roulette, Table poker games, and Baccarat. The casino does have some varieties available to boost their roster numbers, but the selection isn't as great as we've seen at some other sites. Video poker machines are on offer, with single hand, four hand, and ten hand variations available. You'll also find some Bingo, Keno, and Scratch Card games.
That brings me to a major downside of this casino: one of the major software providers promoted on the website is basically in the rogue category. I am of course talking about Betsoft. You should always avoid Betsoft slots no matter where you may find them. Among a series of serious problems they have had over the years, a 2016 study we conducted here at Casino Listings proved that their progressive jackpots were sometimes completely unwinnable.
There are many and varied ways to move your money in and out of Cyberspins, with credit and debit cards, e-wallets, and banking transfers all available, though your options will of course depend on your country and local regulations. You can deposit and withdraw using Bitcoin, but you can't play in the cryptocurrency, so your deposit will be converted to Dollars upon deposit. This leaves you potentially at the mercy of the volatile Bitcoin exchange rate. In terms of withdrawal speed, the website claims that CyberSpins offers among the quickest withdrawals in the industry so I was eager to see how many minutes it would take for my test withdrawal to arrive. 48 hours later, with my withdrawal still pending, I found a clause in the T&Cs stating that all withdrawals are held for a minimum of two full days before processing. The withdrawal arrived via Skrill within the next 24 hours after that hold period. I think it is safe to say that particular claim is, well, I'll be kind and say it is highly questionable.
I'm going to come out and say it: I don't really care for a lot of CyberSpins' banking terms. Aside from the outright false assertion about payout speeds I detailed above, the site has a high $100 minimum withdrawal amount, and they limit your withdrawals to a $3000 maximum. Anything over and above that is to be paid in $3000 increments that the T&Cs say are based on agreed upon terms between the player and CyberSpins. You can take that last quote to mean many things but what it comes down to is that the casino is telling you straight up that they can pay you whenever they feel like it. The lack of any concrete payment schedule is crummy, as big winners will have to wait multiple weeks at a minimum to get their money out.
Customer support can be reached using live chat or email. I always like to see phone support in the event that I need to speak to someone urgently, so I was disappointed that it's not available here. Reaching out via live text chat, I got help in under 20 seconds. The rep I spoke with seemed to be able to answer my basic questions, but it did take some time to get those responses.
Cyberspins encrypts your data using SSL at all times, which is what virtually all websites (even non-casinos) use these days. It is expected that all sites provide this security, and you should only play at casinos that offer it. Its operator is licensed to offer online gaming services by Curacao eGaming under license number 1668/JAZ. This is no good thing mind you. We consider casinos only holding a Curacao license to be effectively unregulated because the tiny Caribbean island has proven itself to be primarily focussed on license fee collection as opposed to online gaming regulation. It provides minimal vetting of casino operators, no ongoing regulation, and no assistance to players in dispute with the casino.
In terms of fairness, the casino provides no evidence or information whatsoever about its payout rates, nor does it disclose the theoretical return to player (RTP) settings for its games. The suppliers that provide games to the casino do have their random number generators tested by independent third party laboratories in order to certify their fairness. However take that with a hefty grain of salt because, as our investigation into Betsoft's crooked games discovered, their RNG tests conducted in isolation from the actual games that use the RNG are essentially worthless.
As is the case with most similarly unregulated casinos, responsible gambling is addressed in as minimal fashion as possible. The website includes a page that provides links to third party counselling services such as GamCare and Gamblers Anonymous, and it states that you can ask for limits or self exclusion if you contact the casino's support via email. While nice to see, it is a far cry from the user administered controls that allow you to set deposit, wager, and time limits that are available at casinos in regulated jurisdictions.
While I always like to see a casino with a different suite of games, with all factors considered CyberSpins is a casino I won't be returning to in a hurry. It is essentially an average betting site that requires a number of improvements in almost all aspects of its operation. In particular I found the withdrawal limits and the fact that a major portion of the games are supplied by a rogue developer to be most objectionable.
These are the current progressive jackpots at CyberSpins Casino as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.