Crown Europe Casino Review
Crown Europe Casino is an online casino with games supplied by Playtech. It is operated by Sea Gate N.V. and is registered under the jurisdiction of Curaçao. Last updated: January 1, 2015.
Review of Crown Europe Casino
At a first glance I was expecting a lot from Crown Europe Casino, as the casino’s site looks very nice and ritzy. Unfortunately, I quickly realized that the casino is operated by Sea Gate N.V., whose other casinos are average at best. Does Crown Europe outperform the other Unimaster sites, or is it more of the same?
Blacklisted for use of illegal hacking to promote the casino
In late 2014 this casino and others owned by Sea Gate N.V. began appearing on thousands of Wordpress websites that had been automatically hacked and used to host hundreds of thousands of pages of affiliate links to online casinos. The illegal and unethical actions of the hackers were aimed at spamming the search engine results with nothing but their own unhelpful pages in order to make money off the clicks. An ethically run casino and its affiliate program would have nothing to do with such promotional methods as hacking an innocent third party's website to host spam is not only unethical, but illegal in most of the world. In fact the casino affiliate program's (Aff Europe) definition of fraud covers the actions of the hackers nicely on several counts:
"Fraud" means an actual or attempted act by you or any Player which is (i) illegal in any applicable jurisdiction, (ii) made in bad faith, or (iii) intended to defraud us or any of the Sites and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us or any of the Sites any damage or harm. Fraud shall include, without limitation, collusion; abuse of bonuses or other promotions; violation of money-laundering or other laws and regulations; Spamming; false, misleading or unauthorized advertising or representations; use of stolen credit cards; and unauthorized use of any intellectual property rights (including third parties’ and any of our or the Sites’ rights).
However a representative of the casinos known only as Ashley demonstrated unequivocally on the Affiliate Guard Dog forum that he and the company that he worked for did not care to enforce their own terms, so long as these hackers continued to make them money. His "all about the money" response was rightly ridiculed by several posters there and was more than enough for us to blacklist this casino for engaging in illegal and unethical promotional activities.
Software and Games
As mentioned Crown Europe’s site does look very good, but the software itself is not available through that site. I generally like to at least have the option of playing directly through the casino’s website itself, as I don’t like to have to download extra software to my computer. The overall game library at Crown Europe Casino is quite nice, as the casino offers its games through the Playtech platform, meaning that punters are given access to dozens of slots, table games, video poker machines, scratch cards, and arcade games.
If you’re into slots you will find that they are the biggest selection of casino games at Crown Europe. I myself am partial to Playtech’s newer games as the older ones are definitely showing their age and are mostly unpalatable to me. Fortunately the newer games are a real hit, with titles such as Funky Fruits Farm really showing off the capabilities of Playtech’s production team.
Progressive jackpots are another major draw at this casino, with the casino offering a series of 36 different games with some sort of progressive jackpot. While many of these games have “small” prizes starting at a few thousand dollars, they quickly escalate in size up to the several million dollar range with the inclusion of the Spamalot Holy Grail, Beach Life, Funky Fruits, and Gladiator slots.
Banking and Customer Support
Crown Europe is let down by its $10,000 monthly withdrawal limit, which includes progressive jackpot wins. This is absurd as it penalises players who hit it big and take home a huge prize, as the casino could take years to pay out the money. It is even more unconscionable when you realise that Playtech pays the entire jackpot to the casino in the event of the win. The only reason that the casino holds on to the money and pays it out so slowly is presumably its own greed.
Depositing and withdrawing money is easy enough, with credit card, e-Wallet, and bank wire options providing several options. The irony of course being that you need to pray that you don’t hit anything too big, or you may be waiting decades to see the payoff. Withdrawals are help pending for up to 3 days after to submit a request, during which time the casino does nothing but hopes that you're going to reverse your withdrawal and lose the money. Again, not good enough.
Customer support is generally adequate, with the staff providing assistance through telephone, email, and instant message. In line with the other casinos that they support, the reps are quite aggressive when it came to pushing casino promotions, even if you are not interested in them.
Crown Europe Casino is a barely average casino that is undermined by a very poor withdrawal policy that limits monthly payments, even on networked progressive jackpot wins. Besides that the withdrawal speed is simply to slow to be acceptable. You are best advised to give this casino a miss.