Cleopatra's Palace Casino Review

Cleopatra's Palace Casino is an online casino established in 2009 with games supplied by Realtime Gaming. It is operated by Onnea Trading Ltd, Cyprus and is registered under the jurisdiction of Cyprus. Last Updated: November 23, 2023.

This casino is no longer open for business.


Our rating: Very Bad


Review of Cleopatra's Palace Casino

Cleopatra's Palace is an RTG-powered casino run by a company named Onnea Trading Ltd which is registered in Cyprus. Along with its sister casino Royal Sands, it has a very poor reputation earned by, among other things, delaying and/or refusing to pay winners, emailing bonus offers to players and then refusing to honour them, and instituting a raft of stupid terms which look designed to prevent the casino paying out any large wins.

Blacklisted - non payment, unfriendly terms

First up you may be impressed by the claims made on their homepage:

Since we launched our online casino over we've been nominated for numerous awards, from best new online casino, to best casino service and editor's pick with various online casino publications.

.. except that of course such claims are completely and utterly false. Also we were unsure exactly what they have "launched their casino over" but I could provide a few suggestions if they wanted to do it again.

Their terms and conditions show all the signs of a penny-pinching management that is afraid of paying out to any big winners:

6. All promotional offers and bonuses can only be redeemed by players when they have no existing account balances and no pending withdrawals unless otherwise stated. Any player who makes a cash deposit or claims a free comp of any type when the player has an existing balance over $10 will have their account locked and suspended. Management reserves the right to lock accounts that are suspected of manipulation or wagering fraud. Any player who utilizes a deposit Bonus with a deposit will be subject to a maximum withdrawal amount of no more than $5,000"

14. Any winnings generated on other non-tournament games that were directly funded from a tournament win will be restricted to a maximum of $1,000 cash out.

20. All blackjack games have maximum single cash out value of $2,500.

To top it all off there are numerous reports online of players being made to wait months to be paid, players not being paid at all, and players being refused bonuses which the casino itself emailed to them. The complaints go on and on.

Two words to sum up: Stay away!

Warning! This casino is blacklisted and should be avoided.
3 replies • Last post


Bronze PlayerBronze Player
AstanaKZ's picture
Location: near Astana, capital city
Joined: 18 Aug 2014
Posts: 257
Thanks received: 259
Rated this casino
17 September 2014 - 3:12pm

Cleopatra's palace online casino is blacklisted here, and i am also have account at this casino(did not fear, i am already close it few years ago, right after read one of bad review about it, and decide to even stop getting bonus offers from casino, so just go to live chat and ask close my account forever).I played at this casino only once, with no deposit bonus. And i have some experience to share, so you will read my pluses and minuses, and also it is good chance to earn 20 CL points, why not.
+ Software. It is real time gaming software at this casino, and i just installed it on my computer, and registering using this application. No any complaints regarding software, but it is usual thing, because casinos did not create this software.
+ Bonuses. Of course there is a lot of bonuses, i think it is usual tactic of bad casinos - offer a lot of bonuses, different no deposit bonuses, in short - make everything that possible to make user deposit, and then take his money.
And minuses.
- Customer support live chat. I did not get no deposit bonus, coupon code did not working, and it took about 20 minutes to credit it for live chat.
- Withdrawals. Myself i did not had, but based on what i have read, it is terrible. Casino just not paying winnings.
Final mark.
Terrible online casino.

CL - klaw

Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks received: 303
Rated this casino
20 July 2014 - 12:00pm

Cleopatra palace casino using games from real time gaming software most popular casino software for united states of america players of course it is popular not because it is very good and super interesting software one reason of such high popularity of this software it is the thing that in general usa players did not have any other good choices so they just force to play this software. When i trie this casino for first time i have not idea that it is bad or rogue casino and i am just register my account and download software to enter no deposit coupon code in cashier to have play with it. Coupon did not want to be redeemed and say to me to contact live chat customer support and after i do my no deposit bonus was credited. I have about 15 minutes of playing some real time gaming slots with minimum bets but after this i just lost this bonus and have a decision to uninstall casino and did not make any deposit in this casino and i think it is really good decision looking now at this casino. If it is write it is rogue casino that mean it is rogue casino not play in this place.

CL - klaw

True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 885
Thanks given: 231
Thanks received: 341
Rated this casino
12 June 2014 - 1:10pm

Another one rogued real time gaming casino, which licensed on Cyprus, and looks like this guys from Cyprus really do not care to whom give their license, and simply did not protect players at all, just taking money for license and sitting drinking a lot of champaigne for money from rogue casinos, this is really shame in gambling world, and such things should not be exist.
I played at this casino of course, since i am playing almost at every online casino which offers no deposit bonus, and when i was starting my casino journey, i get a lot of such bonuses. By the way, i would like to admit, that no deposit bonuses now much more worse than long time ago, did not know why, but i think that it is linked to restrictions for USA players, because if they will be allowed to play again, that this will be really great for the industry.
I did not win with my no deposit bonus, and of course never played at this rogue casino, so i with casinolistings here, if they told that this is rogue casino, they does not take this words from air, they have some serious proofs of this. Just play at good casinos, luckily there is a lot of good places to play.

CL - klaw

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