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City Tower Casino Review

City Tower Casino is an online casino established in 2010 with games supplied by Playtech. It is operated by Sea Gate N.V. and is registered under the jurisdiction of Curaçao. Last updated: January 1, 2015.

usWarning! This casino is blacklisted and should be avoided.

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rating: Poor

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Blacklisted

Review of City Tower Casino

It has been a long time since I took the time to play at a casino operated by Unimaster Ltd, and the last casino I played at - City Club Casino - didn't exactly blow me away. I decided to give City Tower Casino a try though in order to see if things with this group have changed for the better. Unfortunately what I found were many of the same things that hold back City Club.

Blacklisted for use of illegal hacking to promote the casino

In late 2014 this casino and others owned by Sea Gate N.V. began appearing on thousands of Wordpress websites that had been automatically hacked and used to host hundreds of thousands of pages of affiliate links to online casinos. The illegal and unethical actions of the hackers were aimed at spamming the search engine results with nothing but their own unhelpful pages in order to make money off the clicks. An ethically run casino and its affiliate program would have nothing to do with such promotional methods as hacking an innocent third party's website to host spam is not only unethical, but illegal in most of the world. In fact the casino affiliate program's (Aff Europe) definition of fraud covers the actions of the hackers nicely on several counts:

"Fraud" means an actual or attempted act by you or any Player which is (i) illegal in any applicable jurisdiction, (ii) made in bad faith, or (iii) intended to defraud us or any of the Sites and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us or any of the Sites any damage or harm. Fraud shall include, without limitation, collusion; abuse of bonuses or other promotions; violation of money-laundering or other laws and regulations; Spamming; false, misleading or unauthorized advertising or representations; use of stolen credit cards; and unauthorized use of any intellectual property rights (including third parties’ and any of our or the Sites’ rights).

However a representative of the casinos known only as Ashley demonstrated unequivocally on the Affiliate Guard Dog forum that he and the company that he worked for did not care to enforce their own terms, so long as these hackers continued to make them money. His "all about the money" response was rightly ridiculed by several posters there and was more than enough for us to blacklist this casino for engaging in illegal and unethical promotional activities.

Software and games selection

City Tower Casino has a website that looks simple and is very easy to navigate, allowing players the opportunity to search for and play Playtech casino games through their software that you must download and install to your PC. It is a little surprising to come across a casino that does not support in-browser play in this day and age. However I suppose it is a benefit to those who have an internet connection that isn't very strong, as they can download the games once. The irony of so-called "no download" casinos is that players usually end up downloading a whole lot more as the game needs to be loaded from the server each time they play.

There are many slots able to be played for real money at City Tower Casino, which are all developed by Playtech. These games are good for the most part, with many of the slots being exclusively developed by the developer with a sizable portion also being based on popular film and comic book franchises. This includes Marvel jackpot slots like Iron Man 2, The Incredible Hulk, X-Men, and Wolverine.

Progressive jackpots are a major draw at City Tower Casino, as there are 16 slot, table, and video poker games that offer prizes between a few hundred to more than one million Euros. You can see the current values of each jackpot below on this page. But before you get too excited, be aware that City Tower is one of those Playtech casinos that are despised by jackpot players for restricting payment of progressive jackpot winnings to a maximum of $10,000 per month. More on that later.

In addition to slots there are table games, video poker, scratch cards, arcade games, and a slew of Asian style games. Like the slots, these all seem to play quite well, although there are certainly some titles such as Blackjack that seem to stand out better.

Banking and Customer Support

Banking at City Tower Casino is a mixed bag, as the multitude of options are offset by monthly withdrawal limits and caps on bonus winnings that do not allow you to win more than 20x your deposit. The casino offers deposits and withdrawals through credit card, bank wire, check, and e-Wallets, and are generally paid out within 4-6 days on average.

Unfortunately, I hate to see the withdrawal limits that have been put into place, as it penalises players that win big. Not only is there the risk of losing a big chunk of winnings if you exceed the 20x deposit cap on withdrawals from a bonus, you could be waiting a long time to get their full amount of money into your personal account. Consider a win on Playtech's Spamalot Holy Grail jackpot that currently sits at just over $2.7 million. At City Tower's $10,000 per month payment plan, you would receive your last monthly payment in 22 and a half years: 2037 to be exact from the time that I am writing this. It makes it even worse to know that Playtech actually pays the full amount of the progressive jackpot to the casino when it is won, and the balance just sits there in the casino operator's account for decades, assuming they exist for that long. City Tower is by no means the only Playtech casino to do this, but that does not make it any less ridiculous.

When or if you do manage to make a withdrawal from City Tower you will find that it is held in a pending, reversible state for at least 72 hours. Once I supplied proof of identification, I waited another 2 days before I received a cashout to my Skrill account. So this is certainly nowhere near the top as far as withdrawal speed is concerned.

Customer Support is provided by City Tower via a support phone number or email on the website. There is also an instant chat facility within the downloadable casino software. As per usual with most similar Playtech casinos, the chat staff are fairly proactive in contacting you and encouraging you to deposit money when you sign in, whether you want to be contacted or not.

Conclusion

City Tower Casino is an average Playtech casino. The casino looks a bit dated but does offer a lot of good games and some hefty jackpots. Unfortunately the casino shoots itself in the foot with the heinous withdrawal limits, the caps on bonus winnings, and the less than speedy withdrawal processing.

Warning! This casino is blacklisted and should be avoided.
5 replies • Last post

Comments

bybelaff
True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 884
Thanks given: 231
Thanks received: 331
Rated this casino
60
16 February 2014 - 10:23pm
#1

Hello! City tower casino is powered by playtech software, and moreover, they had webmoney as payment option, for me this is always good reason to play casino, expecially when it is playtech casino. City tower casino had two welcome bonuses 100% on first deposit and 150% on second deposit, and i was lucky to win from my second deposit Smile With my first deposit i played only archer slot, and this was horrible time, because this slot just take and take my money, without giving out any decent win. But with second deposit my favorite thai paradise in freespins give me 4 elephants ( elephants was special scatter) and this boost my bankroll nicely. After it i played many slots, and finish with requesting 300$ withdrawal. They ask for my documents, which i sent right away, that was ID + utility bill, and i get my money on 5 day after requesting withdrawal.
Support: nice and friendly
Withdrawals: my first and only one withdrawal took 5 days due to their 4 days pending period ( i guess so).
Software: OK
3 stars for city tower casino, they just average, nothing more. I am still not understand why almost all playtech casinos had such 4days pending periods, and if someone know something about this, i will be more than happy to hear your opinion. I think they had it due to chance that player will be tired of waiting, reverse withdrawal and lost his winnings back.

bypohgo
Bronze PlayerBronze Player
Location: Minsk
Joined: 11 Mar 2014
Posts: 214
Thanks given: 11
Thanks received: 32
Rated this casino
80
18 March 2014 - 1:59pm
#2

Hi, i hope you will enjoy my review of city tower casino. City tower casino using playtech software, and you can play not only in browser, but also can download their software on your PC and enjoy gaming without any problems or lags. City tower offers to new players bonuses on first two deposits , on first i was able to get 100% bonus, and on second i was able to get 150% bonus. Not bad deal at all, so i made decision to claim both bonuses and enjoy lot of playtime and fun. I start from 40$ deposit, and casino doubled it, but i played on marvel slots, and did not find any luck on it, and soon found on my account zero, after this i just made second deposit of 50$ and with 125$ played thai paradise and gladiator, there i am also did not managed to win something so i finish without any withdrawals from this casino. But i am sure city tower is safe place to play playtech software, and you will not have any problems, if you does not broke any rules of course. I like this casino, but did not play there anymore, because i fan of another playtech casinos.
Support: Did not test it, did not needed.
Withdrawals: Two deposits comes to dust because i have no luck.
Software: Playtech.

bgAleswin
Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks given: 0
Thanks received: 303
Rated this casino
40
15 July 2014 - 5:38pm
#3

City tower casino it is another one playtech powered software which is really great for me and i love to play their awesome slots before i moved here in sofia it is bulgaria and if you did not know almost all playtech casinos did not allow bulgarian customers to register or play at their casinos and of course it is make me sad. City tower casino allow to download software on personal computer and actually i think it is only one plus of this casino or probably their welcome bonus and this is all for me.After downloading and registering i want to speak with live chat agent it was not weekend or night or even evening i open it and ask and get reply only after about 40 minutes i think this is absolute joke because live chat should be instant and i should get reply really fast. After registering and losing my first deposit in this casino i never have any email from this casino with some bonus or promotions or with just anything and of course i never try this casino slow live chat no any promotions or bonuses for me and i not sure is this really good online casino.

1 member gave thanks for this useful post: CL - klaw

nlNumb48
Card SharkCard Shark
Joined: 30 Sep 2014
Posts: 192
Thanks given: 1
Thanks received: 188
Rated this casino
80
13 October 2014 - 5:56pm
#4

City tower casino is playtech place with only playtech games. Playtech slots is something still not explored for me, i do not tried many playtech games, but those that i try i like, it is interesting to play. Also i love marvel selection of slots, with good and interesting characters, which is usually super heroes or heroes from the movies or comics. I played at city tower casino couple of times, and have only good things to say about this place. Live chat was very good for me, once they even give me no deposit bonus, 5 euros only, but listen, that was for a good joke that i told to him, actually it was not a joke, i am just speaking with agent and make many smiles and have fun, looks like she also had fun so give me this small gift. I have only couple of withdrawals and much more deposits, and i lost about 500 euros in this casino, but i am still like it, everything is ok. Withdrawals took 3 days, at least my two payments to skrill account was done with this time. Support is very friendly like i said, and bonuses was big, but probably because i lost some money.

1 member gave thanks for this useful post: CL - klaw

skmrohacek
Gold PlayerGold Player
mrohacek's picture
Location: Slovakia
Joined: 9 Jun 2014
Posts: 534
Thanks given: 60
Thanks received: 429
Rated this casino
80
30 October 2014 - 12:19am
#5

This casino is operated by an unknown group / company so I take it unnecesarily to name it, but the fact tbat it is powered by Playtech games is very important - when I am sitting at the PC with the intention to go playing slots, most of the time I know already exactly, what casino and slot will i begin with (but software/slot ALWAYS know before). So the software selection is sometimes crucial in deciding where to play or not to play (and not only sometimes, its almost everytime the crucial decisive factor).
This casino uses not very unusual, but unusual enough to that I notice it, bonus that rises with number of bonuses (100% on 1st, 150% on 2nd). It does not give no deposit offers, so I took my money and was forced to deposit.
With 100% bonus my funds were ~60€. I started playing some marvel slots - I have mood to try basically all the superhero slots, so I entered fantastic4, ironman, rocky lol and so on. The gameplay was very variable, so the wagering process could look somwehat like a sinus wave, but then once it just refused to go up and I finished here.
I like that quite much, so I rate it 4/5.

1 member gave thanks for this useful post: CL - klaw

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