City Club Casino Review
City Club Casino is an online casino with games supplied by Playtech. It is operated by Sea Gate N.V. and is registered under the jurisdiction of Curaçao. Last updated: January 1, 2015.
Review of City Club Casino
For years City Club Casino has been offering its betting services to punters throughout Europe, but the results have not exactly been mind-blowing. I originally took a look at City Club way back in 2010, and decided that it was time to take another look at City Club to see if anything has changed. Has anything improved over the past four years, or are things still the same?
Blacklisted for use of illegal hacking to promote the casino
In late 2014 this casino and others owned by Sea Gate N.V. began appearing on thousands of Wordpress websites that had been automatically hacked and used to host hundreds of thousands of pages of affiliate links to online casinos. The illegal and unethical actions of the hackers were aimed at spamming the search engine results with nothing but their own unhelpful pages in order to make money off the clicks. An ethically run casino and its affiliate program would have nothing to do with such promotional methods as hacking an innocent third party's website to host spam is not only unethical, but illegal in most of the world. In fact the casino affiliate program's (Aff Europe) definition of fraud covers the actions of the hackers nicely on several counts:
"Fraud" means an actual or attempted act by you or any Player which is (i) illegal in any applicable jurisdiction, (ii) made in bad faith, or (iii) intended to defraud us or any of the Sites and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us or any of the Sites any damage or harm. Fraud shall include, without limitation, collusion; abuse of bonuses or other promotions; violation of money-laundering or other laws and regulations; Spamming; false, misleading or unauthorized advertising or representations; use of stolen credit cards; and unauthorized use of any intellectual property rights (including third parties’ and any of our or the Sites’ rights).
However a representative of the casinos known only as Ashley demonstrated unequivocally on the Affiliate Guard Dog forum that he and the company that he worked for did not care to enforce their own terms, so long as these hackers continued to make them money. His "all about the money" response was rightly ridiculed by several posters there and was more than enough for us to blacklist this casino for engaging in illegal and unethical promotional activities.
Software and Games
Unlike its sister site City Tower Casino, City Club Casino offers a much more palatable website, which also offers in-browser play as well as a downloadable client. I generally prefer to play the in-browser versions of web casinos, but punters with a weaker Internet connection may want to take the download route as it gets everything out of the way the first time and allows for quicker play in the future.
There are dozens of games available for real money play at City Club, with the site really pushing licensed games such as The Sopranos, Gladiator, and Marvel slots. There are also many custom designed games that are well done and punters will likely find themselves entertained for quite some time with these games. City Club’s easy to navigate site also allows for players to easily locate a wide assortment of games including Vegas table games, scratch cards, video poker machines, and arcade games.
There are also a healthy amount of jackpots up for grabs, with the Gladiator, Marvel, Beach Life, and Spamalot standing out as having the largest prizes available, while other games have smaller prizes starting at several hundred dollars.
Banking and Customer Service
While the site’s layout and gaming library is pretty solid, City Club Casino unfortunately falls short when it came to its banking system. This is not to say that the deposit and withdrawal system is broken – it’s not. The issue I have is that the casino’s owner Unimaster has put a system into place that limits monthly withdrawals as well implementing caps on amounts you can win when you take advantage of a bonus.
This is a huge disappointment to me, as I feel that it takes away any type of incentive that I have to play big name games here. It would quite literally take years to recoup any amount of winnings that you win from a seven figure progressive jackpot.
Customer service was also a bit spotty for me. Having recently tested City Tower Casino, I was less than impressed with the slow response time on the instant message function. This was unfortunately the same case for me at City Club, as I sat waiting several minutes to get a response, which basically killed the mood for me to get back to gambling. Even with these gripes, the banking and support systems do work at City Club, and I have certainly seen worse spots to play at, especially when it comes to casinos that offer Playtech games.
The online betting industry has changed a lot since the last time I took a look at City Club Casino, but unfortunately not a lot of change has occurred at this particular casino. I do like the site’s redesign and the inclusion of in-browser games, but dislike the monthly limits on withdrawals and capped bonuses. There are plenty of better Playtech casinos that offer improvements in each of these areas.