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City Club Casino Review

City Club Casino is an online casino with games supplied by Playtech. It is operated by Sea Gate N.V. and is registered under the jurisdiction of Curaçao. Last updated: January 1, 2015.

usWarning! This casino is blacklisted and should be avoided.

2

rating: Poor

4
Blacklisted

Review of City Club Casino

For years City Club Casino has been offering its betting services to punters throughout Europe, but the results have not exactly been mind-blowing. I originally took a look at City Club way back in 2010, and decided that it was time to take another look at City Club to see if anything has changed. Has anything improved over the past four years, or are things still the same?

Blacklisted for use of illegal hacking to promote the casino

In late 2014 this casino and others owned by Sea Gate N.V. began appearing on thousands of Wordpress websites that had been automatically hacked and used to host hundreds of thousands of pages of affiliate links to online casinos. The illegal and unethical actions of the hackers were aimed at spamming the search engine results with nothing but their own unhelpful pages in order to make money off the clicks. An ethically run casino and its affiliate program would have nothing to do with such promotional methods as hacking an innocent third party's website to host spam is not only unethical, but illegal in most of the world. In fact the casino affiliate program's (Aff Europe) definition of fraud covers the actions of the hackers nicely on several counts:

"Fraud" means an actual or attempted act by you or any Player which is (i) illegal in any applicable jurisdiction, (ii) made in bad faith, or (iii) intended to defraud us or any of the Sites and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us or any of the Sites any damage or harm. Fraud shall include, without limitation, collusion; abuse of bonuses or other promotions; violation of money-laundering or other laws and regulations; Spamming; false, misleading or unauthorized advertising or representations; use of stolen credit cards; and unauthorized use of any intellectual property rights (including third parties’ and any of our or the Sites’ rights).

However a representative of the casinos known only as Ashley demonstrated unequivocally on the Affiliate Guard Dog forum that he and the company that he worked for did not care to enforce their own terms, so long as these hackers continued to make them money. His "all about the money" response was rightly ridiculed by several posters there and was more than enough for us to blacklist this casino for engaging in illegal and unethical promotional activities.

Software and Games

Unlike its sister site City Tower Casino, City Club Casino offers a much more palatable website, which also offers in-browser play as well as a downloadable client. I generally prefer to play the in-browser versions of web casinos, but punters with a weaker Internet connection may want to take the download route as it gets everything out of the way the first time and allows for quicker play in the future.

There are dozens of games available for real money play at City Club, with the site really pushing licensed games such as The Sopranos, Gladiator, and Marvel slots. There are also many custom designed games that are well done and punters will likely find themselves entertained for quite some time with these games. City Club’s easy to navigate site also allows for players to easily locate a wide assortment of games including Vegas table games, scratch cards, video poker machines, and arcade games.

There are also a healthy amount of jackpots up for grabs, with the Gladiator, Marvel, Beach Life, and Spamalot standing out as having the largest prizes available, while other games have smaller prizes starting at several hundred dollars.

Banking and Customer Service

While the site’s layout and gaming library is pretty solid, City Club Casino unfortunately falls short when it came to its banking system. This is not to say that the deposit and withdrawal system is broken – it’s not. The issue I have is that the casino’s owner Unimaster has put a system into place that limits monthly withdrawals as well implementing caps on amounts you can win when you take advantage of a bonus.

This is a huge disappointment to me, as I feel that it takes away any type of incentive that I have to play big name games here. It would quite literally take years to recoup any amount of winnings that you win from a seven figure progressive jackpot.

Customer service was also a bit spotty for me. Having recently tested City Tower Casino, I was less than impressed with the slow response time on the instant message function. This was unfortunately the same case for me at City Club, as I sat waiting several minutes to get a response, which basically killed the mood for me to get back to gambling. Even with these gripes, the banking and support systems do work at City Club, and I have certainly seen worse spots to play at, especially when it comes to casinos that offer Playtech games.

Conclusion

The online betting industry has changed a lot since the last time I took a look at City Club Casino, but unfortunately not a lot of change has occurred at this particular casino. I do like the site’s redesign and the inclusion of in-browser games, but dislike the monthly limits on withdrawals and capped bonuses. There are plenty of better Playtech casinos that offer improvements in each of these areas.

Warning! This casino is blacklisted and should be avoided.
14 replies • Last post

Comments

atzuga
StaffStaff
zuga's picture
Joined: 12 Dec 2007
Posts: 355
Thanks given: 28
Thanks received: 9
Rated this casino
60
15 April 2008 - 3:27pm
#1

Last time i played there i ended up with nice $200 profit.After u download casino and register , youll have to choose between various bonuses( when u log in youll see the pop up window with different bonuses to choose).So i chose card games bonus and then went to cashier and made $200 deposit.The $100 bonus was granted instantly.
EV for this bonus is around $70.
I played this bonus like a sticky( not very smart thing to do,since the bonus is cashable),meaning 2x$10hands, and some $20 a hand.At 1 point i was down to $220, but from there it took me only up.At $300 i started playing $5 a hand ,and hour later i was $200 in plus.
The withdrawal was pending for 4 days, and it took less then 24h to hit my moneybookers account.

biblue
NewbieNewbie
Joined: 24 Sep 2011
Posts: 1
Thanks given: 0
Thanks received: 2
24 September 2011 - 1:56pm
#2

Unfair casino

Firstly this welcome first time bonus of 400 is NOT cashable , not like wrote here , even its look like cashable before you request withrawal ,

Secondly they refuse to pay me , even i rollover 20 times this welcome bonus , they refuse to pay me my deposit money ,and current balance of my account money they treated like they own bonus money , whixh is non cashable

is just unacepttable , unfair , and no rules existing for that behaviour

-on chat they refuse to pay me , with no explanation , well this casino is not without reason rank with 3 stars , only good thing is that you can play many games -but when is time for withdrawing money , they refuse

2 members gave thanks for this useful post: CL-Ed, mrbingo83

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 6126
Thanks given: 2477
Thanks received: 1773
24 September 2011 - 3:06pm
#3

Thanks larini, we have updated our database and marked the bonus as non-cashable.

Can you send me a PM with your account name at City Club? I'll try to find out why you are having trouble getting your money.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

ptnoctipaulo
Bronze PlayerBronze Player
noctipaulo's picture
Joined: 14 Mar 2012
Posts: 226
Thanks given: 30
Thanks received: 55
Rated this casino
80
19 March 2012 - 9:17pm
#4

City Club was the only Playtech casino from where i cashed out some winnings. They have a gentle support and they take about 5 business days to pay, even into a e-wallet account.
Had a very decent experience with City Club casino from the deposit process to the withdrawal process.
What more can i say about this casino? Well, good luck when playing there Smile

gbdarrenpeat
NewbieNewbie
Joined: 4 Sep 2012
Posts: 1
Thanks given: 0
Thanks received: 1
4 September 2012 - 10:52am
#5

Just awful. Misled by their support staff. The confiscated £750 of winnings on the basis of a made up rule. If you play this casino and win there is a very real risk that they will confiscate your winnings.
Beware and avoid!

1 member gave thanks for this useful post: CL-Ed

gbGAZ
NewbieNewbie
Joined: 28 Feb 2013
Posts: 1
Thanks given: 0
Thanks received: 1
28 February 2013 - 8:21pm
#6

TOTAL rip off READ TERMS AND CONDITIONS COMPLETELY they refused to pay me £2900 of winnings because it was a slots bonus and because I played 12 hands of poker (losing them all) before making my withdraw they voided ALL my winnings complete scam and takes four days to withdraw anything so they can look for a LOOPHOLE to avoid paying out.......AVOID

1 member gave thanks for this useful post: CL-Ed

ptReleasePT
NewbieNewbie
Joined: 10 Jun 2013
Posts: 1
Thanks given: 0
Thanks received: 1
10 June 2013 - 8:34pm
#7

Be very careful with this casino. They are not clear with the terms and conditions. They will give you 400€ bonus but only for the slot machines where they know you will lose money.

Only after having 3000€ and when I tried to make a withdraw I was informed that I didn’t follow the terms and conditions and they stole all my money. They said they sent me an email with that terms and conditions but never received it.

(More detailed)

Here goes a funny story: As this was the first casino of this type I was playing I was not aware of the term minimum wagering so when I tried to make a withdrawal they not only took my 400€ sign-in bonus as they never told me that I couldn’t be playing games with that bonus other than slot machines!!!

Instead they continued to let me play. They expected maybe that I’d lose the money I had. They were wrong instead I continued to win and without a word from them.

I was approached by them several times using the chat window. Always trying to advertise all the games they have, jackpots, etc etc. I talked with some of them of the support team to see how my account was and to confirm that my wagering was completed. Never and I mean never they told me that I was doing something that I shouldn’t. And they knew the games I was playing they even asked “how was my blackjack doing?” As soon as they told me that I had completed the minimum wagering I had 3000€ available. I tried then to make a 250€ withdrawal to see how the process is done and it was at that time that they contacted me to say that since I played other games than slot machines all the winnings and bonus would be lost. So with only 100€ investment I had 3000€ in just 1 week. But after all I had nothing. BE VERY CAREFUL WITH THEM.

I hate people that are not serious and especially those that treat clients like garbage, that’s the way I was treated without being flexible at any time.

These people my friend are like robbers for me. Believe me. To all the other guys that want to join on making a complaint to the EU contact me. At least I will do everything I can to make sure that they are not allowed to have access to the European Union Market. I already contacted some people. Believe me guys, they will have problems.

1 member gave thanks for this useful post: CL-Ed

bybelaff
True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 884
Thanks given: 231
Thanks received: 331
Rated this casino
60
29 January 2014 - 6:04pm
#8

Hello! City club was come to my attention because of their big welcome bonus - 400% up to 400$. Of course i decide not deposit 100$ to maximize my bonus, because i am actually not a big fan of such big deposits, but anyway i like to receive such big bonuses, so make only 40$ deposit to have 200$ on my account. With such big balance you can play with something about 2$ per spin, and this can give you really nice win, expecially on the slots which i love to play. I start from my favorite slot thai paradise at 1.5$ per spin, got few freespins features, but really nothing special, so with around 150$ i left it and try to get back my winnings on well known marvel slot fantastic four, but for some reason it was hard for me to get 3 planets, and i decide to left it, but already had only 100$ on my account. After it i decide to play gladiator at 2$ per spin, win all or nothing Smile That was not my lucky day, and of course in probably 15 minutes later after starting playing gladiator i saw zero on my account. Anyway it was some fun, but i never deposit more in this casino.
Support: did not test
Withdrawals: did not test
Software: OK!
3 stars goes to city club casino, but i see some players here have some problems, so be careful with this casino.

bypohgo
Bronze PlayerBronze Player
Location: Minsk
Joined: 11 Mar 2014
Posts: 214
Thanks given: 11
Thanks received: 32
Rated this casino
80
18 March 2014 - 9:20am
#9

Hi, i hope you will enjoy my review of city club casino. This casino powered by playtech, and i join them long time ago, because some spammer send me promo with 400%. Of course this was just spam email, which every gambler receive every day, you know, something with title ' SUPER BONUS WIN BIG NOW', i am usually even not open this emails, but sometimes i found there new casinos with good bonuses, but obviously without this spammer link, i do not want to play with his links, because he does not deserve money from me, i better choose big good honest affiliate, which will made money from me, but he is deserve it. City club casino offers to all new players 400% sign up bonus, and this one is huge of course, and you can take it with affiliate link or without, i take this bonus with 50$ deposit and have a lot of playtime and entertainment, played many different slots, but did not managed to withdraw something, unfortunately. I think city club casino is safe and good + they had nice welcome bonus.
Support: I did not test support at city club casino.
Withdrawals: Only one deposit, lot of playtime, but no chances to withdraw something.
Software: Playtech.

bgAleswin
Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks given: 0
Thanks received: 303
Rated this casino
60
15 July 2014 - 4:54pm
#10

City club casino it is one more playtech casino in that i also played few times but if you say to me to say my experience with few words i say it is a bit mixed and i try describe why. Like every time i happy to say that it is possible to download software on personal computer and enjoy games from desktop directly. Live chat is not very nice here in my opinion i try it only few days it was not night of weekend just average working time for any casino and to my surprise live chat agent appear only after about of 30 minutes of my waiting and i think this speed can not be accepted at all. I was lucky only once at this casino and was able to request payout and can inform that verify for casino take 3 days and payout take 6 days it is not very fast speed but for me it is can be accepted. I not get any bonuses or promotions on email and i think it is really valid and good reason to not play in casino because it is not very interesting to not get any emails from casino if it really want to see you in their place.

1 member gave thanks for this useful post: CL - klaw

kzAstanaKZ
Bronze PlayerBronze Player
AstanaKZ's picture
Location: near Astana, capital city
Joined: 18 Aug 2014
Posts: 257
Thanks given: 0
Thanks received: 256
Rated this casino
80
6 September 2014 - 9:47am
#11

City club casino it is very popular casino for my friends and on our KZ gambling forums, many players tried this casino, and it is not hard to compare my experience with other players experience, and list some pluses and minuses for this casino.
+ Software. City club casino offers games from playtech, and it is possible to try this games from browser(instant play) and at download application. Everything working fine, and i did not have any problems with downloading and playing.
+ Customer support. I did not tried email CS and phone CS, but live chat i tried couple of times, and everything was good in my experience. But i am not sure about working times, i am suspect that live chat working 24/7, but sorry please, i am not sure in this.
+ Bonuses. Even welcome bonus is great at city club casino, it is 400%. Reload bonuses usually come to email, but be careful about terms and conditions regarding max bets and eligible games, sometimes there is some catches.
And minuses.
- Withdrawals. Unfortunately it is took a while to get paid, something like 4-5 days, and of course it is not very good speed, even for PT casino.
Final mark.
Good online casino,i do not have problems with it.

1 member gave thanks for this useful post: CL - klaw

nlNumb48
Card SharkCard Shark
Joined: 30 Sep 2014
Posts: 192
Thanks given: 1
Thanks received: 188
Rated this casino
80
28 October 2014 - 10:10am
#12

City club casino it is typical playtech casino, but for some reasons i do like this casino! Hm, of course my mystery 'some reasons' it is just means that i was very lucky in this casino, and won more than i lost, so such places of course i like, it is always a pleasure to have winnings and not losses, this can add some charm to any online casino. At city club casino very friendly live chat agents which usually can made you bonus offer if you would like to play but you do not have any bonus or promotion you can claim - so just open live chat and told them that you want to make deposit, but will do it only for bonus, and they will offer it without problems! Couple of my withdrawals was processed in 4 days, this is of course not fast, but it is hard to wait faster withdrawal from playtech casino, it is usual time to process winnings on skrill for playtech casino, and this is why this days i play casinos with this software very rare. In short this is very good casino but with slow withdrawals, if you ready to wait couple of days to get winnings - you can start playing here.

1 member gave thanks for this useful post: CL - klaw

skmrohacek
Gold PlayerGold Player
mrohacek's picture
Location: Slovakia
Joined: 9 Jun 2014
Posts: 534
Thanks given: 60
Thanks received: 429
Rated this casino
80
25 November 2014 - 10:30pm
#13

I have already adapted onto the single-kinded Playtech mass of casinos here on this place, and also have realized that there are just some more casinos from me, which I have visited, played at, subjectively reviewed but most importantly, most of the time SPENT MONEY unidirectionally at – and here came my blessing which is saving me from this horde of stereotype everything, City Club casino – called also „the only Playtech casino from a huge timeframe which paid“.
I would like to begin with its 400% bonus to first deposit. Its simply unbelievable, its not even an exclusive one – but that height! 400% is quite rare except the RTG casinos, which but are not played that much nowadays, so its definitely on the very TOP of bonuses.
Otherwise there is ... not that much to talk you about Smile To simplify the story, I started with Gladiator, but set the stake to a crazy number – 5euro/spin (as I thought I could, when the bonus paid that much Smile ) and I did not even pray about the bonus because it simply can NOT happen, I thought – and the machine probably was a mythbreaker, or it simply had a good day – and the 3rd spin was Michal awarded with 3 colloseums. The freespins did not give a godlike winnings (as 3x5 full of 1 symbol etc.) but at 5 euro stake anything was enough.
Withdrawal took in result also almost 5 days – negative but the fact that i’ve withdrawn was over anything negative. Smile

2 members gave thanks for this useful post: CL-Ed, CL - klaw

nlnelsnik
Bronze PlayerBronze Player
nelsnik's picture
Location: Netherlands
Joined: 16 Aug 2015
Posts: 259
Thanks given: 5
Thanks received: 227
Rated this casino
20
14 September 2015 - 5:14pm
#14

City club casino,
now completely understand that they are blacklisted since i readed this ''hack'' info on CL.
they time i player there i started first with an 11 euro no deposit bonus, and turned this really quick in to real money ,with a deposit to activate my preferred payment method, i was able to request a withdrawal. Went really good i received all funds in 2 days without asking any documents or other questions. and after that i also made a deposit which i took together with an 400% bonus, but no luck with this. i never played again at city club, and i guess that was a very smart choice! since almost everywhere they are blacklisted, for doing weird business, and a bad way to promote there casino. i will never ever play there again, and also closed my account shortly ago since i got spammed with emails which was very frustrating. i completely agree with CL to keep them blacklisted, you just can't do business in this way.

1 member gave thanks for this useful post: CL-Ed

Don't follow me!, I'm Lost too....Smile

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