Cherry Gold Casino is an online casino established in 2011 with games supplied by Realtime Gaming. It is operated by Skyline Media N.V. and is registered under the jurisdiction of Curaçao. Last updated: November 4, 2018.
There are no shortage of casinos offering software from Realtime Gaming (RTG) to players throughout the world, so many of these sites blend together and it is unusual to see one stand out. Thus, I was pretty surprised when I stumbled upon Cherry Gold Casino, which manages to blend RTG's well-known gaming library with a fresh looking new skin and a bunch of varied promotions. Unfortunately, this is all undermined by a bunch of small details that show the casino is not as well put together as you might think.
An examination of the terms and conditions at this casino revealed that they were, in large parts, near identical to the terms used by the now defunct Affactive group of casinos. That group of rogues disappeared in 2015 when its Israeli owners were arrested and jailed for, among other things, paying Russian hackers to break into and steal customer information from businesses including JP Morgan Chase in order to spam people with so called "pump and dump" penny stock tips. They were also well known for engaging in hacking attempts, DDoS and negative SEO attacks against competitors and casino review sites just like this one that, ahem, printed the truth about their shady operations.
Anyway we noticed that this new group of casinos employed ex-Affactive staff, has an identical faxback form, and implements the same "player class" excuse to reduce the already pathetic payment of withdrawals of "up to" $2000 per week. Not to forget the shady "you haven't deposited for more than 30 days rule" which is used to deny payments to players who have been waiting for more than a month for their last withdrawal. You get the picture. There is simply too much smoke to ignore the fire. Avoid this casino and all others in their group as while we cannot be sure that they have the same ownership as the old Affactive group, they sure are being run by the same playbook.
Cherry Gold Casino offers a library of games based around the popular Realtime Gaming platform. RTG has been around for a long time and is among the software most familiar to punters in the United States Players looking to play at this casino will be given the option of downloading a piece of software or playing directly through their web browser. If you are one of the growing number of players who likes to play on your smartphone or tablet, a mobile site is also available that is well-developed and has a decent number of games to play.
Game selection at Cherry Gold is diverse, with the site offering dozens of video slots that showcase a variety of themes. Some of these games are dated in appearance, but most of the games play fine in terms of features and some of the newer games are graphically on par with what you'd see from other top tier developers. Table games are also available, albeit in a smaller number than the slots, but players should have no problem finding roulette, blackjack, baccarat, or Caribbean Stud. Fans of video poker will find 13 variations of the game on offer.
It should be noted that Cherry Gold Casino is owned by an operator that runs several other casinos, a fact that became apparent to me as I registered an account and got a confirmation email, not from this casino but another called Free Spin Casino. This in of itself may be an innocent enough mistake, but it suggests to me that the operation of the casino is sloppy and that corners may have been cut along the way. An additional example of this was the password recovery email I was sent that linked me to the correct casino, albeit with a dead link that didn't allow me to reset my password. Also if you click the "instant play" link you will be taken to another domain belonging to Free Spin Casino, indicating that this is no more than a "skin" of their other casino. All in all, it was a poor first impression.
The first time I looked at Cherry Gold Casino I was dismayed to find that they did not secure or encrypt the registration or login forms on their site at all. However I am pleased to see that this oversight has been rectified and your communication with the site is now continuously protected by SSL encryption at all times.
There is little information from Cherry Gold specifying just how they ensure their software is fair. RTG's random number generator is certified by TST Systems, but aside from that the casino does not publish any audits or payout rates for any of its games. The same is true for responsible gaming which, typical of many casinos operating from largely unregulated jurisdictions like Curacao, is completely ignored at this casino. There are no controls available to limit your deposits, time spent, or wagers made at the casino.
Banking options at Cherry Gold Casino are sparse, with the casino allowing deposits through credit cards, Bitcoin, and bank wire, while withdrawals can be made via credit card or a wire transfer. Withdrawals are held for 48 hours before processing, and they may then take another 7 days to be processed. The casino has a pathetically low maximum withdrawal rate of $2000 per week, which could keep you waiting a while to get all of your money should you win big. But watch out for this gotcha lurking in the terms:
Cherry Gold Online Casino reserves the right to send out the player's winnings in installments. Installment amount is calculated in accordance to the player's class. Player class is generally determined by depositing or the gaming activity of the player.
Where have we seen this sort of vaguely worded excuse used to reduce player withdrawals to as little as $150 a fortnight before? Oh yes, that's right, a group of casinos called Affactive that were run by criminals that were arrested and jailed for a litany of cybercrime. Interesting.
I found one serious complaint from a few years back about this casino refusing to pay a winner and instead refunding deposits simply because they did not want the customer to play there any more (presumably because he was a winner). That sort of story is extremely disconcerting.
Customer Support is decent enough though, as Cherry Gold offers assistance through telephone, email, and instant message. I ended up bringing up the help through chat and found the staff to be quick to answer and they were friendly, and at least gave me a better impression than some of the other aspects of the casino.
Cherry Gold Casino may be an ok looking casino at first glance, but I have some serious concerns regarding much of the site's operations. Emails from the wrong casino, reset password links that didn't work, the tiny weekly withdrawal limits, and the tale of a player being barred and refused payment all combine to leave me with a less than adequate feeling of trust. Add to that the multiple links to the Affactive group of casinos and the alarm bells are well and truly ringing here. This makes it impossible to recommend this casino to our readers.