Chance Hill Casino is an online casino established in 2015 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by MT SecureTrade Limited and is registered under the jurisdictions of United Kingdom and Malta. Last updated: May 21, 2019.
While it seems that most online casinos are moving toward being bold and flashy, Chance Hill Casino appears to be going the opposite direction by going with a clean and simple design. This, combined with some other smart features made me excited to review Chance Hill and see whether the service levels matched the presentation.
Chance Hill Casino has a software set that is common to many casinos these days, with games provided by the likes of Microgaming, Play'n Go, Nyx, and Net Entertainment. These are doubtless some of the better online casino developers in the world and their games are of a high quality. In August 2017, Chance Hill Casino was purchased by MT SecureTrade Limited. While the casino was good before, things have gotten even better with the purchase. Crummy games from BetSoft are no longer offered, which is a real positive, as the jackpots in those games are unwinnable.
The casino deploys its games through a web-based instant play platform that loads directly in your browser, which keeps you from having to download and install any bulky software onto your computer. I am thankful to see that casinos are largely moving away from installable software these days, as my laptop hard drive is loaded with umpteen versions of casinos that I've installed over the years. Mobile compatibility is also present, which lets you play games on the go via your phone or tablet.
The slot selection at Chance Hill is very good and the simple grid of game logos can be filtered by a number of criteria that includes software supplier, jackpots, new, hot, and live dealer games. There is also a handy quick search box that allows you to search for a game by exact or partial name matching. On the other hand there is no way to sort the list of games and you need to keep clicking on a "show more games" button as you scroll down while browsing the titles. So clearly there is room for improvement on the user interface front.
There are a selection of Microgaming progressive jackpots on hand, including the impressive Mega Moolah and Major Millions progressives, which have a history of paying off prizes worth millions of dollars. The selection of table games is limited, with Roulette variants, Blackjack, Red Dog, and Pai Gow Poker the entire selection, though there are also multiple versions of live dealer Roulette and Blackjack as well. Aside from those, I couldn't find any video poker games.
Depositing and withdrawing money at this casino may be accomplished through a series of credit card and eWallet options, with most methods available for both deposits and withdrawals. Choose your method wisely though as deposits from Visa and MasterCard have fees of 2.5%. Withdrawals are limited to €10,000 per week and I am awaiting an answer from the casino as to whether this limit applies to progressive jackpot wins or not, as the T&Cs do not mention this either way. I was pleasantly surprised to find that my first test withdrawal of less than €100 was paid within 4 hours, including the time it took for an identity documents check. Thumbs up!
Customer support is available through telephone and email, as well as a handy live chat function. The email and chat function is available 24 hours a day, 7 days a week, while the phone support is available from 9am to 6PM CET. I spoke to a chat rep named Green about a bonus and the rules associated with it, and he (or she?) was quick to respond and knowledgeable which is a nice change if, like me, you're used to the typical standard of first level online casino support, which is usually pretty bad.
Chance Hill holds licenses to operate from both the Malta Gaming Authority and the UK Gambling Commission. It states that its segregation of customer funds from operational accounts meets the "basic" level of criteria stipulated by the UKGC, which might sound good but in reality provides no real benefit as player funds are not protected from other creditors in the event of a potential insolvency. Security is enforced by Chance Hill using SSL encryption, which is present at all times from the moment you load the website in your browser. This means that your information is safe from interception as it is transmitted between your computer and the casino's servers. This is a key security feature that every modern day casino should provide at a bare minimum, so I'm glad that Chance Hill included it in their platform.
The topic of fairness is actually addressed quite well by Chance Hill, as the casino publishes both theoretical and real world payout statistics for all of their games individually. This can be accessed from a tab near the top of the casino's page. Players can track game payouts by developers, through branded games, high variance games, and hot games. These stats are updated every Monday, making Chance Hill one of the most transparent casinos I've come across in this regard.
Responsible gaming is addressed through a section on the Chance Hill site dubbed the 'Safety Center', which gives information on fighting problem gambling behaviors. The casino allows punters the chance to set betting limits or self-exclude from the site should you feel you have a problem and it can all be self-administered via your account settings screen.
I really like some of the things going on with Chance Hill Casino. The design of the site is simple and easy to navigate, the withdrawal speed and quality of customer support are up there with the best, and the transparent disclosure of both theoretical and actual RTP numbers show other casinos how it should be done. However, there are a couple of things that go against this positive grain, including the fees charged on credit card deposits, and the relative scarcity of non-slot machine games. If the casino can tie up these loose ends, Chance Hill could certainly be among the best new casinos around.