Review of Casumo
Style. That is the word that first came to mind upon my first visit to Casumo, as the online betting site features a clean and interesting look that merges a large gaming library with first-rate presentation. Add in a level up system that rewards you as you play in a self-styled "casino adventure" and on the surface you're looking at one of the better online casinos that I have run across in quite some time. That is, right up until you read about their history of violating responsible gambling and money laundering regulations.
Warning: repeatedly fined for ignoring responsible gambling obligations
Casumo were handed a huge £5.85 million fine by the UK Gambling Commission in late 2018, partly due to inadequate enforcement of responsible gambling and anti money laundering policies. This included a failure to detect and block problem gamblers from playing at the site. Despite this, Casumo was quite amazingly fined another £6 million in March 2021 for more or less the exact same thing. This included allowing one player to lose over £1 million at the casino over a 3 year period without conducting an investigation into their source of funds. We can only conclude that Casumo does not take its responsible gambling obligations seriously.
Software and game selection
Casumo Casino is powered by a software suite that includes the likes of Net Entertainment, IGT, WMS, Novomatic, and Thunderkick and is delivered through a web-based platform that looks as if it has been designed primarily with mobile devices in mind. Naturally enough it is easy to navigate on your smartphone or tablet, but in contrast to many recent sites that I have seen that sacrifice usability on a PC in favour of mobiles, the Casumo designers have struck a good balance. Registering an account was very easy, as I just provided some basic information and was able to deposit funds to my Casumo account in about two minutes. Upon registration I was presented with an offer to get 200 free spins on a slot as well as a 200% deposit match bonus, which had reasonable wagering requirements attached to it.
The game library at Casumo is very impressive, as there are hundreds of games available across all different genres. The vast majority of the games are slot machines, and there are so many available that there is almost certainly a game you will enjoy. There are also a library of games with progressive jackpots, including major titles such as Mega Fortune, Hall of Gods, and Arabian Nights by Net Entertainment.
If you are a fan of standard casino table games, you will find nearly 60 table games and video poker machines on offer at Casumo. Many of these games are variants, but it is nice to see such a large selection of blackjack, roulette, and poker games at your fingertips. There are also a couple of live dealer blackjack and roulette tables that are broadcast from studios run by Evolution Gaming.
The Casumo adventure
When you create an account at Casumo, you adopt a small, cute, tubby sumo-wrestler-ish creature which is called, funnily enough, a casumo. Your adopted casumo is your avatar in the adventure through the site's universe, which includes different places and planets that you will visit along the way. While you play at the casino your casumo can earn rewards such as valuables (cash, bonuses, free spins), trophies, and belts. Compared to other casinos that I have tried with a similar system, I feel that Casumo is far more successful in its implementation of its adventure and achievements system. All games are playable at all times, and there are no games locked that you can't play until you have played for weeks worth of game time for example, a la the frustrating Casino Heroes. If achievements and adventures are not your thing and you would rather just pick games and play them, that is fine and you can pretty much ignore that aspect of the casino if you want to.
Note though that due to local gambling regulations that vary between jurisdictions, the Casumo adventure may not be available in your country.
Banking and customer support options
Depositing and withdrawing money from Casumo Casino is easy, with the site allowing players to deposit money via eWallets including Neteller and Skrill, bank transfer, and Visa and Mastercard credit and debit cards. I was particularly impressed by the speed of withdrawals. The casino states that it guarantees that all withdrawals will be processed by their finance department in under 24 hours. In my case, my first cash out was paid to my Skrill account in under four hours from the time I submitted it, which is outstanding.
Customer support is available via live chat 24 hours a day, 7 days a week. You can alternatively leave a message via web form or send them an email. I found the support staff to be friendly and knowledgeable. Response times were very fast, and I found that the staff was able to help me understand the levelling system and the adventures players can go on through the casino.
Security, fairness, and responsible gaming controls
In order to protect its customers, Casumo Casino encrypts all user data and information by using SSL encryption technology. The casino's payment processing services are in compliance with PCI, which means that all information is secure. Fairness is briefly mentioned on the casino's website, as Casumo says that they subject their RNG software to independent third party audits, but no information as to which group analyses this software could be found. That said, Casumo holds gaming licenses in both the United Kingdom and Malta, and uses eCOGRA as a third party mediator for player disputes. It discloses that its segregation of player deposits meets the UKGC standards to be classified as medium protection.
Responsible Gaming is supposedly addressed at Casumo, with the casino having a program that they have dubbed "Play Okay". This program is intended to help players identify problem gambling behaviours and advise of what you can do if you or someone you know exhibits those behaviours. As per UKGC regulations, you are able to self-limit your activity at the casino in various ways, including setting deposit, wagering, and time limits, along with requesting self exclusion for a defined period of time. However, as detailed in our warning above, it would seem that Casumo's actual execution of its responsible gambling obligations leave a lot to be desired.
Overall Casumo is an online casino that marries a cute look and feel with a huge selection of games and super fast payout times for winnings. It will be particularly appealing to those of you that enjoy playing their way through an adventure-themed casino. However its repeated failure to adequately enforce mandated responsible gambling and anti money laundering policies is a blight on what would be an otherwise attractive operation.
played here for the welcome bonus in 2018, great game selection, love the staff! they are the nicest staff ive ever dealt with! KYC took 15 minutes!! 😂
Based on my deposits, and the collected information on various internet forums, we can definitely say that Casumo Casino is a very good online casino. You can expect good treatment and a pleasant experience if you decide to play. So far, I have made three deposits here of $ 30-50, and two Withdraws at Skrill. I had no problems with these transactions.
CL - klaw
Casumo offers games from Net Entertainment to its players, over 200 of them. Apart from this huge selection, we can of course find all the games that should be found in the online casino, such as roulette, blackjack, poker, Bacarrat or scratch cards. A nice plus that works in favor of Casumo is a great website design, with each game its background is identified by the color of the slot. Games are also available in the mobile version.
One of those casinos that are not available here any more and it's a pity but let's hope some day they would be back.
I once played once in a casumo casino before they no longer received players from my country, the look of the site is pretty cool either via smartphone or desktop, it is very satisfying although never made a withdrawal from there but for me playing in casumo is something impressive, many games which they serve from world famous brands slot machines, big enough bonus and wagering is actually relatively easy, live chat is very friendly, so for those who can still play in casumo happy because you play with a great casino online site and very responsive, one of the best casinos in this world
CL - klaw
I used to play at this casino weekly...and I had some great wins on specific games: Glow, Jack Hammer, Gemix. Their promotions are good and wagering on the bonuses is achievable. I have made a few withdrawals and they are quick with pricessing. Within half an hour to an hour I got my winnings paid to my ewallet. I just have one issue, support are fun helpful and great to speak to BUT if you have an issue they can easily turn sour and nasty. I experienced and that's what made me stop playing. This is the only issue with this casino. If you haven't experienced this, I'm sure you will at some point.
Besides this great games and potential for big wins !
CL - klaw
Thanks for pointing that out, we were just notified of the change on Friday and I have updated the restricted countries list. But as you beat me to it, I've credited you 5 CLChips.
Casumo are responding to changes in Australian legislation. I suspect that a few more casinos will follow.
Our news team posted an article about it, you can read it here
as of today australians are no longer allowed to play at casumo..
i was able to login yday so i was shocked to find out at live help that im no longer allowed to play here
i got email with deposit bonus offer from casumo yday....
lucky for me i didnt deposit!!!
unbelievable how they can do that... offer u to deposit bonus today then ban u tomoro without any prior notice!!!!
CL - klaw
I have been a big fan for Casumo casino for a really long time, I have had so many great experiences there and lots of withdrawals, so I can definitely vouch for them. However, in the last few months I did notice a slight change in their promotions, when they started to introduce us with the reel races, they did change their promotions for loyal players, there used to be free spins now and then for some games but now they had almost only deposit bonuses and maybe once a month few free spins for new releases. But that's completely fine with me. I had some issues with deposits when I cancelled skril one tap option, but also I didn't like the fact that I could only withdraw to the same method I used for deposits because I had fully verified account. But still I think that they are a good casino and I have enjoyed my time there, but unfortunately, as of two days ago, they no longer accept players from my country.
CL - klaw
I' very glad they opened up their doors for German players as we have been restricted until recently which was sad cuz I could read all the good things that were told about this casino from other players that could play there. I registered there and first thing that I noticed is the very appealing layout of the site. It feels so interactive and somehow social cuz not only you can earn freespins just by playing, but the more you play, you will level up and the rewards also get better. They run casumo races where you compete against other players for freespins or cashpots (which can be quite big). These casumo races are so much fun and everyone who plays there can certainly agree with that (i havent reached the top spot as of yet however as you need much luck for that). Theyy also have quite an awesome welcome offer of 200% and also offer match bonuses for the first 5 consecutive deposits (50% an 25%), Support is very friendly they treat you like you belong to their family...well kind of. 🙂
Fast withdrawals are also one of the positive things about this place. The only thing that could be better is their rewards as mostly these are couple of spins which are quickly played away but thats one minor thing.
5 out of 5 stars for me.
CL - klaw
Very good casino room. Firstly site layout is very attractive and unique. Secondly there are a lot of good promotions, mostly for Netent software slots. They have nice and big selection of slots. I like this casino room a lot. I like this casino loyality program, you can earn awards when you reach level. It's easy to make deposit here and payouts are fast. Five stars to Casumo from me.
Casumo was very fun place to play for me one month ago. It was fun to achieve new level and to get new valuable. But after some time it became boring. Nothing special to win from these valuables. But of course great thing that free spins are wager free.
They are very often sending me offers via email and most of them are really good i never was lucky here. And also every time i play there i have technical problems. A website simply crashes and i need to reload because i see only white page with sad smile:) Dont know why it is so, maybe it's because of my browser.
In general it's a good casino but interface, colors do not creates atmosphere like at casino so maybe that;s why it's not involving me.
I can agree here. I've been a member at Casumo for over a year and if at first I felt like a valued member then in the last six months this casino has disappointed me. They used to offer more free spins, like 10 when a new game came out. Now they barely give 5. I can never get anything free no matter how much I deposit and lose. Their bonuses are very tight, I have yellow belt and event then the max bonus I get is 40%, not even once more, which I don't get as they have 25x deposit+bonus wager, which isn't that outstanding and irresistable. At first the evels are easy to reach and you get free spins for them, but the further you go the more harder it gets and even for that I get like 10free spins on Dead or Alive with min stakes.. The cashouts usually take a day or two. I do think they have great support and very wide game selection, so that's nice. And I also have never had any actual problem with withdrawals, the longest it has been was 3 days to ewallet.
Thats a great review Conundrum. Thanks for taking the time to share it.
If you think Casumo is bad with the "adventure" style gameplay you should see Casino Heroes. That place takes it to another level, with them actually locking games that you want to play and you're not allowed to play them until you reach "Super golden leprechaun level" or whatever. Its bizarre but for some reason a lot of people seem to like it.
I think this style of casino is just not your (or my) cup of tea.
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Casumo - a different approach to online gaming (casino related ) but ultimately falls short of the desired finished product. Sure the casino mobile platform is bright, friendly and to some degree fresh in layout - they have a very easy sign up request and numerous match me for this and that promotions.
The have very low deposit options actually, they are the only casino, I am aware of with deposit options lower than AU$10 but this is just my personal experience and I could quite easily be incorrect.
I deposited $50AU with a 200% match and my 200 free spins allocated out daily for a week which note also expire very quickly!
Numerous deposit and withdrawal options available so that base is definitely covered too.
I played through my funds very quickly even though my allocated bets on numerous games and software providers was allocated to between $1 and 50c AU. I had little to no luck with any bonus games, free spins and you receive no player/account points allocated as what we know as 'Loyalty' points. Instead they have opted for a similar approach to CASINO ROOM with a less than exhilarating 'achievements map' where you are awarded medals and trophys for casino participation (now if I was 15 and playing SIMS or Guitar Hero this would be heartwarming and entertaining) but I am not .
I am playing at a Casino which is for a mature demographic so FAIL no.1;
I am playing for entertainment and to be entertained and reaching Golden Wonderland Leprechaun status really doesn't impress me - FAIL.2;
I am playing with REAL money, My MONEY to WIN money - so I want to maximise my winning potential and some type of legitimate loyalty program where I receive some type of adequate recognition for my deposits or turnover in game would be appreciated thank you very much! Instead what you have is the casino giving nothing viable back for your time and money - FAIL 3;
I only care about bells and whistles contained in an online casino that give me a variety of entertaining and new games to play, steady & reliable game play, with quick and round the clock access to casino customer support and finally fast trustworthy banking options - NOTE CUSOMO
I only care about Golden Wonderland Leprechaun Status if I get a go at his pot of GOLD or at least a cut of the POT that shows you value me as a customer!!. FAIL 4
Otherwise I truly feel this is a casino marketed to people sub the required age to even gamble and therefore not at all my cup of tea, keep your approach to gaming and I will keep mine.
No decent wins, not thrilling for such a new casino, nothing remarkable, no stand out reason to recommend or return - FAIL 5!
That seals the deal for me... ☕