Casumo is an online casino established in 2012 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Casumo Services Limited and is registered under the jurisdictions of Malta, Denmark and Sweden. Last Updated: January 24, 2022.
Style. That is the word that first came to mind upon my first visit to Casumo, as the online betting site features a clean and interesting look that merges a large gaming library with first-rate presentation. Add in a level up system that rewards you as you play in a self-styled "casino adventure" and on the surface you're looking at one of the better online casinos that I have run across in quite some time. That is, right up until you read about their history of violating responsible gambling and money laundering regulations.
Casumo were handed a huge £5.85 million fine by the UK Gambling Commission in late 2018, partly due to inadequate enforcement of responsible gambling and anti money laundering policies. This included a failure to detect and block problem gamblers from playing at the site. Despite this, Casumo was quite amazingly fined another £6 million in March 2021 for more or less the exact same thing. This included allowing one player to lose over £1 million at the casino over a 3 year period without conducting an investigation into their source of funds. We can only conclude that Casumo does not take its responsible gambling obligations seriously.
Casumo Casino is powered by a software suite that includes the likes of Net Entertainment, IGT, WMS, Novomatic, and Thunderkick and is delivered through a web-based platform that looks as if it has been designed primarily with mobile devices in mind. Naturally enough it is easy to navigate on your smartphone or tablet, but in contrast to many recent sites that I have seen that sacrifice usability on a PC in favour of mobiles, the Casumo designers have struck a good balance. Registering an account was very easy, as I just provided some basic information and was able to deposit funds to my Casumo account in about two minutes. Upon registration I was presented with an offer to get 200 free spins on a slot as well as a 200% deposit match bonus, which had reasonable wagering requirements attached to it.
The game library at Casumo is very impressive, as there are hundreds of games available across all different genres. The vast majority of the games are slot machines, and there are so many available that there is almost certainly a game you will enjoy. There are also a library of games with progressive jackpots, including major titles such as Mega Fortune, Hall of Gods, and Arabian Nights by Net Entertainment.
If you are a fan of standard casino table games, you will find nearly 60 table games and video poker machines on offer at Casumo. Many of these games are variants, but it is nice to see such a large selection of blackjack, roulette, and poker games at your fingertips. There are also a couple of live dealer blackjack and roulette tables that are broadcast from studios run by Evolution Gaming.
When you create an account at Casumo, you adopt a small, cute, tubby sumo-wrestler-ish creature which is called, funnily enough, a casumo. Your adopted casumo is your avatar in the adventure through the site's universe, which includes different places and planets that you will visit along the way. While you play at the casino your casumo can earn rewards such as valuables (cash, bonuses, free spins), trophies, and belts. Compared to other casinos that I have tried with a similar system, I feel that Casumo is far more successful in its implementation of its adventure and achievements system. All games are playable at all times, and there are no games locked that you can't play until you have played for weeks worth of game time for example, a la the frustrating Casino Heroes. If achievements and adventures are not your thing and you would rather just pick games and play them, that is fine and you can pretty much ignore that aspect of the casino if you want to.
Note though that due to local gambling regulations that vary between jurisdictions, the Casumo adventure may not be available in your country.
Depositing and withdrawing money from Casumo Casino is easy, with the site allowing players to deposit money via eWallets including Neteller and Skrill, bank transfer, and Visa and Mastercard credit and debit cards. I was particularly impressed by the speed of withdrawals. The casino states that it guarantees that all withdrawals will be processed by their finance department in under 24 hours. In my case, my first cash out was paid to my Skrill account in under four hours from the time I submitted it, which is outstanding.
Customer support is available via live chat 24 hours a day, 7 days a week. You can alternatively leave a message via web form or send them an email. I found the support staff to be friendly and knowledgeable. Response times were very fast, and I found that the staff was able to help me understand the levelling system and the adventures players can go on through the casino.
In order to protect its customers, Casumo Casino encrypts all user data and information by using SSL encryption technology. The casino's payment processing services are in compliance with PCI, which means that all information is secure. Fairness is briefly mentioned on the casino's website, as Casumo says that they subject their RNG software to independent third party audits, but no information as to which group analyses this software could be found. That said, Casumo holds gaming licenses in both the United Kingdom and Malta, and uses eCOGRA as a third party mediator for player disputes. It discloses that its segregation of player deposits meets the UKGC standards to be classified as medium protection.
Responsible Gaming is supposedly addressed at Casumo, with the casino having a program that they have dubbed "Play Okay". This program is intended to help players identify problem gambling behaviours and advise of what you can do if you or someone you know exhibits those behaviours. As per UKGC regulations, you are able to self-limit your activity at the casino in various ways, including setting deposit, wagering, and time limits, along with requesting self exclusion for a defined period of time. However, as detailed in our warning above, it would seem that Casumo's actual execution of its responsible gambling obligations leave a lot to be desired.
Overall Casumo is an online casino that marries a cute look and feel with a huge selection of games and super fast payout times for winnings. It will be particularly appealing to those of you that enjoy playing their way through an adventure-themed casino. However its repeated failure to adequately enforce mandated responsible gambling and anti money laundering policies is a blight on what would be an otherwise attractive operation.
These are the current progressive jackpots at Casumo as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.