Casino Joy Review

Casino Joy is an online casino established in 2009 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Genesis Global Ltd and is registered under the jurisdiction of Malta. Last Updated: December 23, 2023.

This casino is no longer open for business.


Our rating: Very Good


Review of Casino Joy

If you're an old timer on the online casino scene like me, the name Casino Joy may sound familiar. That is because despite the new look it has been around in various guises since 2009. Over that period it has changed hands a couple of times, and the latest owner attempting to bring the joy is Genesis Global Limited, operator of other well known casinos including Casino Cruise, Spinit Casino, and Sloty.

Software and game selection

Casino Joy uses an internet-based web platform to provide their games and services to you. The upside with this is that you don't have to download junk software to your computer; you simply access the site using your browser. The site's design is very good, with the colourful and uplifting theme living up to the casino's name. I had no issues registering, depositing, or navigating the site on either my smartphone or desktop. While it can be a little laborious to naviagte through the 1000+ games on offer, a text search function makes it a breeze to find a particular title quickly.

Slot machines are where you'll find the large majority of the action at this casino. Video slots from the likes of Microgaming, Net Ent, Play'n Go, Yggdrasil, and Quickspin are all featured prominently. You'll also see sub-developers for these big groups, including the excellent Rabcat. On the whole there are a bunch of really nice games that include the latest releases, and the inclusion of several progressive jackpots is a nice touch. Most of the games were also playable on my smartphone, so if you like playing mobile slots on the go, you're in luck.

A good variety of table games is also available, with standard games like Blackjack, Roulette, Baccarat, Craps, and table poker all on offer. These all played well, but the real draw for me is the live dealer section. Powered by Evolution Gaming, players have the chance to play high definition versions of popular table games that are filmed from Evolution's dedicated studios. If you're a fan of playing table games while you're visiting your local live casino, I highly recommend you check these out.

Banking and customer support

The banking is relatively solid, with players given the ability to deposit and withdraw funds using credit cards, e-wallets, local bank transfers, and other methods. Payout times vary depending on the method, with the fastest way to receive your money being an e-wallet withdrawal via the likes of Neteller or Skrill.

There are a couple of caveats that I would be remiss to not mention though. Firstly, all withdrawals are held for up to 48 hours in a pending state before they are approved to be paid. As usual there is no real reason for this other than the casino giving you the opportunity to change your mind and reverse your withdrawal to play some more. Secondly there is a withdrawal limit of $5,500 per week or $22,000 per month which thankfully does exclude winnings from networked progressive jackpot games. The casino claims that your limits can be raised higher if you qualify for their VIP status.

Customer support is reachable using live chat and email, 24 hours a day, 7 days a week. The team responds quickly, and I was able to quickly get basic answers to bonus questions from the rep I spoke with. This is the same service you get at Genesis' other sites, and the experience I had was positive.

Security, Fairness, and Responsible Gaming

As I would expect from all reputable sites these days, Casino Joy protects information in transit using SSL encryption. While it is a basic expected safety feature nowadays, we still feel it is important to let you know when a site is (or isn't) encrypted.

The casino's operator Genesis Global holds gaming licenses in Malta, Sweden, and the United Kingdom, which are some of the most stringent in holding operators responsible for their actions. For punters, this means that there are official dispute resolution procedures and arbitrators available should you have a dispute with the casino. As part of its UKGC licensing requirements the casino discloses that there is no legal protection of player funds that are deposited at the casino. While granted this is the norm rather than the exception, personally I feel more comfortable depositing my money at a site that has the UKGC medium level protection or higher, so at the least I won't lose my deposits if the casino becomes insolvent.

Aside from in-game disclosure of theoretical RTP numbers from some of the game suppliers, the casino does not publish a consolidated list of RTP numbers or monthly payout percentage reports. Upon inspection of the game settings on a couple of Play'n Go slots that I know are operator configurable, I was disappointed to find that Casino Joy has chosen the lower of the possible RTP settings. A good rule of thumb for Play'n Go in particular is that if you check the help file or paytable and find that the game is not paying 96% or higher, it is probably being run in a reduced RTP mode.

There is a responsible gaming page on the casino's site, with information on identifying and fighting addiction available. You'll also find controls that allow you to set different limits such as deposit limits, play limits, loss limits, and more inside your account settings. Self-exclusion is also available if you need to cut ties permanently.


Casino Joy is a good spot to play at, though not without aspects that it could improve upon. Much like the other Genesis Global casinos, this is an attractive, well-designed joint that features a large game library and a professional operation. However the 48 hours payout pending period, lack of legal protection for player funds, and certain games being run in reduced RTP modes certainly takes away a little of the potential joy.

This casino is no longer open for business.
4 replies • Last post


Forum AngelForum Angel
Location: The North
Joined: 6 Apr 2016
Posts: 3897
Thanks given: 344
Thanks received: 1140
Rated this casino
11 September 2021 - 8:15pm

Casino Joy was one of the first Genesis Global brands that I joined some time ago. I've always had only good experiences with Genesis brands and I think that their welcome bonus offer is a quite good one. I've played at Casino Joy a few times, I had one withdrawal and after a quick KYC procedure, I got my withdrawal without any issues. I really think they have a fantastic game selection from all the game providers that are popular now. Also I've spoken to their support and they left me with a friendly but professional impression. I've also played on their mobile casino and I think it's a good mobile casino that's easy to use. Overall, they're definitely one of the good casinos out there.


Card SharkCard Shark
Rooster's picture
Location: Morocco
Joined: 28 Feb 2018
Posts: 194
Thanks given: 48
Thanks received: 103
12 June 2021 - 11:15am

I have four accounts at Genesis Casinos group and it is Joy casino which is my favorite. I have found that the processing of withdrawals at Joy is much faster than these sister casinos.
there are many varied games, easier to navigate or find a game since its interface is simple.
I made two withdrawals through Neteller and still got paid within 24 hours. a good casino that I recommend to everyone.

Gold PlayerGold Player
adrianooo231's picture
Location: Dublin, Ireland
Joined: 17 Mar 2020
Posts: 694
Thanks given: 97
Thanks received: 234
Rated this casino
28 January 2021 - 12:51pm

Casino Joy was my favorite Genesis casino i used, i loved the bonus and loved the staff, treated me in such a nice and polite manner. 🙂
Would reccomend using the bonus if your a newbie and just wanna play, or if your a regular online player then i think cash and cashback is the way forward from there on really lol
Hope this helps 🙂


True PlayerTrue Player
Lambino's picture
Location: SA
Joined: 14 Apr 2015
Posts: 784
Thanks given: 382
Thanks received: 718
Rated this casino
1 January 2021 - 11:45am

I registered at joy casino some time ago and from what I Remember about the casino the most was the that it had low deposit and withdrawal limits and a really impressive library of slots and games on offer , the mobile and desktop versions of the casino are very well designed and both play smoothly , If I remember correctly they have a sister casino which is Casino X which pretty much offers the same perks


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