Casino Tropez Review

Casino Tropez is an online casino with games supplied by Playtech. It is operated by Universe Entertainment Services Malta Limited and is registered under the jurisdiction of Malta. Last Updated: December 1, 2023.

Warning! This casino is blacklisted and should be avoided.


Our rating: Poor


Review of Casino Tropez

Casino Tropez is a Playtech powered casino that is operated under the control of the long-standing Euro Partners group, itself a subsidiary of gambling software developer and service provider Playtech. This group has an ordinary reputation due to years of customer hostile actions including confiscation of winnings for so-called "bonus abuse", and the use of predatory terms and conditions to both stall and prevent players from claiming their winnings.

Warning, rogue progressive payment policy

The operators of this and related casinos are a set of companies that includes Imperial E-Club Limited and Universe Entertainment Services Malta Limited. They are better known as Euro Partners and they are ultimately owned by Playtech itself. Over their many years of operation, we have received many complaints that commonly centre around the issue of "bonus abuse" and the casinos' interpretation of it. This operator tends to lean towards the "if you won with a bonus, you're an abuser" end of the scale. That alone is a bad thing, but what cements a place on the blacklist for this casino is its predatory withdrawal policy that limits the amount that you can withdraw each month to €9,990.

8.4.4 You are aware of and agree that players are allowed to withdraw not more than $9,990/£9,990/€9,990/AU$9,990/R99,900/DKK74,990/NOK74,990/SEK99,900/ZAR99,900 per month. if the amount to be withdrawn is greater than $9,990/£9,990/€9,990/AU$9,990/R99,900/DKK74,990/NOK74,990/SEK99,900/ZAR99,900 the remaining amount will be placed back to the player's account, allowing the player to withdraw additional funds the following month in accordance with this term. the foregoing applies also to withdrawals of progressive jackpots.

That might not appear to be so bad at first glance, particularly to a small depositor. But consider what would happen if you were to win a multi-million Euro jackpot with one of your small deposits. Thats right - this rogue casino would string you along, potentially for decades, while paying you out at the monthly rate. Making that even more galling is the fact that Playtech passes on the money to the casino in one lump sum when the jackpot is won, so there is absolutely no reason for them to hold onto the money like that apart from pure greed and hostility towards their own customers.


There really isn't much more that need be said on the subject of this casino. Look past the flashy design and the marketing spin, and you will see that this casino is one of the poorer options for those of you that enjoy Playtech's games. There are far better, more reliable and trustworthy casinos that offer the same games. The fact that this casino and its siblings are run by Playtech itself is a disgrace, and it speaks volumes for its attitude towards its own customers.

Warning! This casino is blacklisted and should be avoided.
12 replies • Last post


caDavid Lee Connelly's
Joined: 12 Aug 2023
Posts: 2
Thanks received: 2
Rated this casino
12 August 2023 - 5:38am

I won $20000 plus and received the first payment of $9000 the next day...but the other payment was slow and hard to get it...all paid in over a week
.but not even close to palace of chance inclave for $2500 it took over a month and I will never play it again


cavicki joy
Joined: 9 Dec 2020
Posts: 1
Thanks received: 1
9 December 2020 - 9:58am

This is the email I "replied" to when Tropez Casino sent me an email receipt of my withdrawal request. I can't even access my account now either... they made me deposit $20 through a Google Play app because the don't support Interact for withdrawals but do however accept deposits from interact online banking using GIGIDAT.
I wrote
You sent me this text and it misleading given that you customer service representative said I needed an alternative way to withdraw my winnings because you don't support interact for such withdrawals

So your customer service representative told me to use MuchBetter app from Google Play... which I did. He said that I needed to make a deposit to Tropez Casino with it in order to withdraw my winnings, which I won on your site.

This email (excerpt below) that you sent me says you reserve the right to withhold my funds and only payout what I deposited with MuchBetter. I find this irregular and decieving. I would like to know why I cant access my account either.

I screen shot all of the conversations with your CSR "Thomas outlining in detail his guidance in accessing a method of withdrawal using MuchBetter.

Please explain anything I may be missing in understanding

Thank you

Please note that while we will attempt to process your withdrawal through the payment method requested, this is not a guarantee. We reserve the right to refund winnings to any payment method you have used to deposit with up to the total amount you deposited, in accordance with international banking regulations.


idEndro Nawawi
Silver PlayerSilver Player
Endro Nawawi's picture
Location: Indonesian
Joined: 23 Oct 2017
Posts: 414
Thanks given: 150
Thanks received: 90
5 November 2017 - 4:38pm

My friend won invisible hulk jackpot range 2000$,jackpot money already entered in balance,few minutes later see lost money from account,I was beside him looking confused what was going on? We tried contac suppot in live chat,and they say we not win jackpot and there is no historical game in the invisible hulk,since then I'm fed up with this casino


Gold PlayerGold Player
bossulo's picture
Location: JAVA
Joined: 7 Oct 2017
Posts: 738
Thanks given: 570
Thanks received: 445
Rated this casino
13 October 2017 - 10:47am

i have missing my winning on casino tropez. my balance €430 & play incredible hulk. i won jackpot over €1800 before game is frozen. after reload my balance change back to €430. i have send SS my winning to CS. they are send my question to relevan departertmen. i back to live chat every day to ask my issue. I am very disappointed, they say that did not find my playing history or winning history. and decided not to pay me

2 CL - klaw, Endro Nawawi

Gold PlayerGold Player
Joined: 9 Jun 2014
Posts: 534
Thanks given: 60
Thanks received: 434
Rated this casino
25 November 2014 - 3:06pm

This casino is powered by Playtech slots, the operator is Imperial E-Club Limited, which is grouping some casinos, all of which have the same characteristic sign – they are directly and sharply Playtech only specialized 🙂
Despite this universalization, the differences between the casinos which are grouped under this one title are huge – mainly for example, when you want to see – compate the homepage of this casino and casino Bellini, and you will not need to read further to see the Difference! 🙂
This casino is putting you the bonus anywhere you move on the homepage, until you wont catch it with your teeth and then find out that the 3000$ or anything it fakes, is in fact 100% match deposit bonus, absolutely common, just dressed into luxury suit to hide its casuality. This cheap trick cannot confuse a veteran gamer that have seen millions of fake bonus offers, am I right ? 🙂
The deposit was classic. The bonus claimed is classic. The casino client download is also like any other, also the filling the register form – the only thing that show sup to my eyes all the time is the design sufficiency, unlike other casinos – this fact I appreciate. However there is nothing to recommend especially, mainly from a player that does not favorize Playtech even in the top 5 softwares.

2 CL-Ed, CL - klaw

Low RollerLow Roller
tarynchristiane's picture
Location: Johannesburg , South Africa
Joined: 20 Jul 2013
Posts: 25
Thanks given: 1
Thanks received: 14
Rated this casino
12 October 2014 - 6:44pm

One of my favorite of the playtech online casinos. Firstly they have a great sign up free bonus, where I'm sure there's no max cashout if wagering is met. Where alot of casinos have max cashout amounts. They also have fantastic deposit bonuses where u can get up to 200% bonus. Sometimes their casino reps call aswell and if u make a deposit while they're on the phone they give you an additional bonus on top of your deposit bonus. The only thing is that you have more wagering to do obviously but I LOVE EXTRA FREE BONUSES 🙂 they are also very generous with giving out free no deposit bonuses especially if you deposit regularly. My favorite games or should I say GAME is Fantastic Four 20 line marvel game. I'm terrible though because I hate changing games once I love a game. I just love it! They have an awesome free games feature where you can earn nice money:). The chat support is also very efficient and friendly.

CL - klaw

Bronze PlayerBronze Player
AstanaKZ's picture
Location: near Astana, capital city
Joined: 18 Aug 2014
Posts: 257
Thanks received: 259
Rated this casino
1 September 2014 - 4:58pm

Casino tropez using playtech software, and it is very popular casino here, many my friend have accounts in this casino and play in it often, but i am not very like this online casino. But let me start from pluses and minuses for this online casino.
+ Software. Playtech software working very good, and i never had any lags or problems with their download application. Unfortunately i do no tried instant play games, probably there is some problems but i did not know.
+ Bonuses. Casino send me a lot of bonuses, and about once in few month i able to get 400% bonus up to 80$. There is also many other bonuses, so i can easily rate it as a big plus for this online casino.
And now some minuses and things that i did not like with casino tropez.
- Customer support. Live chat should work 24/7, at least this is what i was told by same live chat, but few times i waited more than 10 minutes, and no one come to help me, this is very bad, and why to say that live chat 24/7, if it is not true.
- Withdrawals. It is takes 4-7 days to get paid, and 4 days it is rare time, and 5-6 days more average speed.
Final mark:
There is many better playtech casinos.

CL - klaw

Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks received: 303
Rated this casino
15 July 2014 - 4:45pm

Casino tropez it is playtech casino with that i have very good and pleasure experience and also i want to share with you my experience. First of all like always i want to say that i am happy that tropez casino allow to download games directly on personal computer i know that most playtech casinos allow this but i am very happy when this is possible so always saying about it in my review. Also casino have good and professional live chat that also very responsive but unfortunately and nights button online support was inactive and therefore i can say that most likely this guys have some special working hours and did not available 24/7. Verify take 4 days for this casino and it is a bit slow i even worry that it is something wrong but they verify me with no problem just too long. Payout takes about a week or so probably 6 days and it is also not very fast. Once i win almost 1000 dollars in this casino in gladiator slot and casino pay me this money without problems or hassles so i think it is fair place but with a bit long payouts and long verify. Not bad casino in my eyes.

CL - klaw

Bronze PlayerBronze Player
Location: Minsk
Joined: 11 Mar 2014
Posts: 214
Thanks given: 11
Thanks received: 34
Rated this casino
18 March 2014 - 9:58am

Hi, i hope you will enjoy my review of casino tropez. This is playtech casino, and they are was around long time ago, so i never think they bad or something like this. They offer to new players 100% bonus, but on our forum i saw promotion of 200%, and i decide why no? Make my first deposit of 50$ and was happy to accept 100$ bonus from casino, i like such things when you do not need to enter bonus codes, or activate bonus by yourself, just pop up message and clicking accept best way for me. I start playing with marvel slots, but they was cold this day, and soon with 100$ left i decide to left them, and start playing cherry love slot, i like, and it is interesting to play, also this slot has fantastic chances to retriggering in freespins, i play it till get down to 50$ ,and i decide to up my bets, because i always think when slot suck your money long time, soon it should pay you something nice. But upping bets does not work, and i finish with zero, but i have some fun, and i think this is safe and good casino powered by playtech. I recommend you can try it and i am sure nothing bad can happen.


Joined: 20 Feb 2014
Posts: 1
Thanks received: 1
Rated this casino
20 February 2014 - 4:38pm

My experience with Casino Tropez is very positive time ago with a deposit of 200 euros earn 2430 euros, which takes 1750 euros that arrived in 4 days in my bank account !!Customer service is very professional, always get good deals and explained everything very well ! 🍺 3 years I know this casino, never heard anything bad about them, have always paid on time everyone !


CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 10411
Thanks given: 6293
Thanks received: 5353
8 January 2014 - 6:20am

My goodness that sucks. It doesn't surprise me with this group of casinos though.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 885
Thanks given: 231
Thanks received: 341
Rated this casino
6 January 2014 - 10:56am

Hello, actually i tried casino tropez few times too 🙂 Really, if you ask me why i used to play in so many casinos at least once , i will say only one word - bonuses. Yeah, if i see new casino and it is not in rogue list anywhere, i will definitely give it a go! Thats happens with casino tropez, i found their offer of 1000 freespins plus a nice 100% bonus. Of course i decide to play this 1000 freespins and you know what i get? 🙂 Hehe, its 10$ bonus instead of 1000 freespins, because 10$ it is 1000 freespins on any slot playing at min bet one line. 1 penny bets, really, they call it freespin? Probably the biggest laugh i had after promotion from this casino... I never win in this casino, and i am happy with that, because if i will judge them by this promo, it is totally missleading and unacceptable for me.
Support: Talked with live chat, after every sentences their try to offer you bonus on deposit. Really?
Withdrawals: Did not test (thank you God).
Software: No problems with software.
Casino tropez get 2 stars, they even worse than most playtech casinos. I did not recommend to anyone play in this casino, there are a lot of better playtech casinos which will not made idiotic promotions.

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