Casino Moons Review

Casino Moons is an online casino established in 2009 with games supplied by Betsoft, Parlay Entertainment, Pragmatic Play, Rival Gaming, and Visionary iGaming. It is operated by Engage Entertainment Group Inc. and is registered under the jurisdiction of Curaçao. Last Updated: September 24, 2023.

Warning! This casino is blacklisted and should be avoided.


Our rating: Very Bad


Review of Casino Moons

Casino Moons is TopGame powered online casino which is part of the blacklisted group of Costa Rican online casinos owned by Blefondia Holdings of Cyprus. Casino Moons was blacklisted by Casino Listings due to complaints of non payment by one of the other casinos owned by the same company, Rich Casino. All our attempts to mediate the problem were ignored, hence the decision to blacklist and identify the casinos as rogue.

Rogue Casino - slow pay and unresponsive

We have taken the decision to blacklist Rich Casino and others owned by the same operator Blefondia Holdings - namely Thebes Casino and Casino Moons - due to extremely slow payment of winnings and unresponsive customer support (see forum thread here: Rich Casino - anyone paid?). It is our recommendation therefore that players stay away from this casino as there is a high chance that you will not be paid should you win.

A browse around the Casino Moons website reveals a bunch of pages written by an obviously non-native English speaker, which immediately gives cause to question the professionalism and resources backing the casino. This is the sort of thing that we mean:

Casinomoons guarantees every single payout with proper history and statistics related to the payouts applicable, which provide a new face to it due to the reliable and transparent back up of records. Casinomoons is very transparent thereby providing wholesome security to the player information. Casinomoons is here to provide supreme service and the way it honors’s a player’s welfare.

We have found no evidence of any published payout statistics on the site, and their constant refusal to answer emails is hardly a good example of being "transparent", "supreme service", or looking after "player's welfare".

Casino Moons should be avoided. There is a high chance that you will not be paid if you win, and operating out of Costa Rica means there is no recourse for you if you have a dispute with the casino. Steer clear.

Warning! This casino is blacklisted and should be avoided.
8 replies • Last post


caCece Exclusive
Joined: 26 Mar 2021
Posts: 1
Thanks received: 1
26 March 2021 - 2:28am




Slots FanSlots Fan
Vanilipas's picture
Location: Ignalina, Lithuania
Joined: 5 Apr 2016
Posts: 1295
Thanks given: 61
Thanks received: 270
Rated this casino
5 April 2018 - 11:37am

It was a time when i used all possible casino bonuses and didnt want but made a deposit with a 200% bonus here. From my 20 eur bonus i hade 270 eur after wagering and asked for withdrawal to skrill. But i wasnt able pending withdrawal on the website. I asked, got a pop up that its succesfull but my money still were in the balance not as pending withdrawal. I was trying to uploud documents to the website but not all of them i was able to attach there. I sent them by email. After few days they approved documents but i still wasnt able to withdraw. Support offered me to use another method but system didnt let to do it because i made deposit with skrill. After few days again finally they made withdrawal manually. And after few days i find out that withdrawal was rejected. To find out a reason with support was mission impossible so i wrote email to manager and explained him that i will write to all casino forums about them and after that email i was finally payed. So i was able to withdraw money in two weeks i think. Great, right?🙂 So i really dont recommend to play there. They offering great bonuses but first - you cant see your bonus wagering progress and second-you must have a lot of patience to wait for your winnings.

CL - klaw

idEndro Nawawi
Silver PlayerSilver Player
Endro Nawawi's picture
Location: Indonesian
Joined: 23 Oct 2017
Posts: 414
Thanks given: 150
Thanks received: 90
4 November 2017 - 4:52pm

Bad casino,I'm register and get 30$ free no deposit,after done wagering required I made deposit to make withdrawal my money,my deposit no process and my balance lost,after complain in live chat they say my bonus not for mu country and my deposit not in the data base.

Gold PlayerGold Player
bossulo's picture
Location: JAVA
Joined: 7 Oct 2017
Posts: 738
Thanks given: 570
Thanks received: 445
Rated this casino
13 October 2017 - 8:30am

casino moon is fraud 1000%. i have made 50$ deposit on last 2 years and they closed my account before i playing because i use vpn for play. they request picture my CC + cvv. next day I received a debit notice of IDR6500000 or the equivalent of 500usd. WARNING

Gold PlayerGold Player
Joined: 9 Jun 2014
Posts: 534
Thanks given: 60
Thanks received: 434
Rated this casino
13 November 2014 - 2:23am

This is another TopGame software provider games using online casino. And this is also another TopGame casino that is blacklisted and considered as rogue and unreliable casino. Is it really that difficult to understand the equation TopGame == go away? I think it's not 🙂
Mu route through TopGame casinos was absolutely NOT that direct like it could sound, mostly when you read them in a row one-after-one. However, as they are linked very closely (by the course of each casino's gameplay, these topgames are that similar that they are almost the same - just they did not followed each other, but there were always a longer pause between them so I could forget about my last experience with this and experience - mostly with the same point - another time 😀.
So I signed up to this casino and claimed my bonus (at that time, bonuses were the almost only reason why I entered an online casino 😀 and started to play, while absolutely not thinking about any fraud against me, and this time I did not even manage to finish the playthrough (lost my bonus almost immediately, just a few minutes after I signed up and claimed it 😀. However I am absolutely sure that it would be NOT CASHABLE anyway!

CL - klaw

Bronze PlayerBronze Player
AstanaKZ's picture
Location: near Astana, capital city
Joined: 18 Aug 2014
Posts: 257
Thanks received: 259
Rated this casino
17 September 2014 - 2:41pm

Casino moons it is topgame software casino, and i see it is one more in black list. I am never was active player in this casino, just played two times in my life - first one with no deposit bonus, it was long time ago, and second time it was with 20$ deposit, also long time ago, so i am not big loser, luckily. Like usually you can read my pluses and minuses, based on my very old experience.
+ Software. I have no complaints to topgame software, i always used installed application, and did not had any problems with it, everything was good for me.
+ Bonuses and promotions. Oh yes, topgame casinos never scary to give big bonuses, why not, if they create terms which in most cases will go against player and everything finished in positive for casino, and they just earn deposit.
And minuses for this casino.
- Live chat is clowns, they can appear any time you play, and start chatting, without any good reason, just offering you to make even bigger deposit 'to boost your luck'.
- Withdrawals. I did not go with this procedure, but i read few stories about this place, and i can say that if you lucky to win, there is two chances: a) you did not get paid, casino will find a reason. b) you will get paid. After few months of chatting and crying.
Final mark.
Bad casino, no reason to play.

CL - klaw

Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks received: 303
Rated this casino
20 July 2014 - 11:52am

Casino moons it is top game software casino and i played here about two times. Of course this day i know that top game software is better not touch because from what i see on different sites and forums looks like this software is terrible and it is even very hard to find good casino with this software and since that it is not hard to make a logic thing that this software is totally unsafe if it give their software to many rogues casino. But when i join casino moons i have no idea about this software and i did not know that this casino and this software is totally bad and i better stay away. First i was get no deposit bonus for registering but with no luck i lost it. After all i make one my real money deposit to take huge bonus that i was offered by casino moons live chat support and i haave some nice playing time with this bonus but of course big bonus is hard to clear so i finish losing my money and uninstalling this casino because slots was cold for me.I think it is not safe and not honest casino and best way to deal with this casino it is just not visit it.

CL - klaw

True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 885
Thanks given: 231
Thanks received: 341
Rated this casino
12 June 2014 - 1:19pm

Another one topgame casino, and like i already say i am really think and almost sure that topgame is rogue operator, because i did not know any really good casino which using this software, only few brands which owned by honest people are good, but there are so many bad... Probably topgame software cost really low amount of money, and this is profitable business to buy this software and then start to steal money from players. I did not know how you guys, but i am really want to know how much every software cost, because this give me a chance to expect something from casinos who uses not cheap softwares.
I played at casino moons long time ago with no deposit bonus, and even there i already know that this is rogue casino, because my russian friend wait his payment from topgame casino for 2 months, speak with bunch of managers, but no one was able to help him, just promises and excuses, and nothings else.
This is rogue casino in all this means. I can only suggest to stay away from this casino, and never played at topgame software, their slots not so good to deposit money in casinos which use this software.

CL - klaw

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