Casino Moons is an online casino established in 2009 with games supplied by Betsoft, Parlay Entertainment, Pragmatic Play, Rival Gaming, and Visionary iGaming. It is operated by Engage Entertainment Group Inc. and is registered under the jurisdiction of Curaçao. Last updated: August 16, 2019.
Casino Moons is TopGame powered online casino which is part of the blacklisted group of Costa Rican online casinos owned by Blefondia Holdings of Cyprus. Casino Moons was blacklisted by Casino Listings due to complaints of non payment by one of the other casinos owned by the same company, Rich Casino. All our attempts to mediate the problem were ignored, hence the decision to blacklist and identify the casinos as rogue.
We have taken the decision to blacklist Rich Casino and others owned by the same operator Blefondia Holdings - namely Thebes Casino and Casino Moons - due to extremely slow payment of winnings and unresponsive customer support (see forum thread here: Rich Casino - anyone paid?). It is our recommendation therefore that players stay away from this casino as there is a high chance that you will not be paid should you win.
A browse around the Casino Moons website reveals a bunch of pages written by an obviously non-native English speaker, which immediately gives cause to question the professionalism and resources backing the casino. This is the sort of thing that we mean:
Casinomoons guarantees every single payout with proper history and statistics related to the payouts applicable, which provide a new face to it due to the reliable and transparent back up of records. Casinomoons is very transparent thereby providing wholesome security to the player information. Casinomoons is here to provide supreme service and the way it honors’s a player’s welfare.
We have found no evidence of any published payout statistics on the site, and their constant refusal to answer emails is hardly a good example of being "transparent", "supreme service", or looking after "player's welfare".
Casino Moons should be avoided. There is a high chance that you will not be paid if you win, and operating out of Costa Rica means there is no recourse for you if you have a dispute with the casino. Steer clear.