Casino Max Review

CasinoMax is an online casino established in 2017 with games supplied by Realtime Gaming. It is operated by Entertainment Software Group NV and is registered under the jurisdiction of Curaçao. Last updated: August 24, 2019.

usCasinoMax welcomes players from the United States.

4

rating: Very Good

8

CasinoMax Bonus Offers

300% to $3000 + 200 spins1st Deposit bonus
  • Type: Non-cashable bonus
  • Claim Code: MAX300
  • Wager Reqs: 54xB: Keno, Parlour Games, Slots
  • Notes: May be claimed up to 3 times. But be aware that if you claim it multiple times the total bonuses claimed will be deducted at the time of withdrawal, not just the last one claimed. Contact customer support to claim the spins, which are awarded 20 per day for 10 days. Spins winnings are subject to 35x wagering. Maximum withdrawal from spins is $200.
    New customers only / 18+ / T&Cs apply

Review of CasinoMax

For several years we recommended a group of casinos known as the Club World Group as some of the best online betting destinations for American players. They had an experienced and competent management team and paid out players consistently and on time. A family dispute and subsequent court case that forced out the owner sadly put paid to both the group's reputation and our recommendation. So I was intrigued to see that the former owner has returned with a newly launched operation, CasinoMax.

Software and game selection

Casino Max runs on Realtime Gaming software, which is the dominant platform run by U.S-friendly casinos these days. Most experienced American players will know straight away what to expect. The casino offers an instant play version of their software, which can be used by both PC and Mac users. The site's layout isn't overwhelmingly complicated, and you can tell that mobile support is a key focus for the casino.

Both video and classic slots are offered at the casino, with a couple hundred games on offer. These games are divided into 3-reel slots, 5-reel slots, progressive jackpots, and games with bonus rounds. There is a search function present as well if you don't feel like scrolling through thumbnails. As per usual with RTG slots, the quality varies wildly. There are some older games that are starting to look and feel dated, but to their credit RTG has begun introducing newer modern games in recent times like Polar Explorer, Pirate Isle, and Orc vs. Elf, which incorporate 3D rendered graphics and fun and interesting features.

It should be noted that many of the slots have small local progressive jackpots attached to them, which may be awarded randomly on any spin, regardless of whether the spin is a winner or not. There are also the usual set of RTG pooled progressive jackpots including the likes of Aztec's Millions and Megasaur, which can have huge six and seven figure prizes.

Table games and video poker are also available at the casino, with general casino favourites like blackjack, baccarat, three card poker, and more all available. Video poker games like Jacks or Better, Jokers Wild, Deuces Wild, and loads of variants can also be found here as well. 
Mobile play is also supported at CasinoMax, and although not every game is available on the smaller screen, it has a quick and easy to use mobile platform with a large library of games to play.

Banking and customer support

The banking options at this casino are more limited than most. At the time I tested the casino there were only three deposit methods available: Bitcoin, Mastercard or Visa, while the payout options were bank wire or a cheque. Bitcoin is not available for play as an in game currency so your deposit will be converted to your account currency, which can be one of US, Canadian, or Australian Dollars. The banking page lists popular e-wallet services such as Neteller, EcoPayz, and Skrill as "coming soon", though when that will be is anyone's guess - certainly the live chat support wasn't able to give me a specific date.

There is a $25 fee for making a withdrawal by bank or check and the minimum withdrawal amount is $200, so the better option is probably Bitcoin which allows you to withdraw as little as $30 with no fee. This is one casino that is in sore need of more banking options to at least give you the option of saving on some of the fees. The maximum payout limit is set at $4000 per week. That said, the payout times are almost as good as it gets for American players, with bank transfers completed within 2-5 business days after a 48 hour pending period.

Customer support at CasinoMax is excellent. I used the live chat widget and asked about the VIP program, which is the standard RTG program where you get 1 point for every $10 wagered, and 100 points can be redeemed for $1 cash. I was given answers quickly by the support rep. The rep also hooked me up with a no deposit bonus that had decent terms (35x wagering with a $200 withdrawal cap) which was much appreciated. I also asked about whether there were any maximum bet restrictions on the bonuses and was told that they would be limited in the games if there were any but I didn't see my bets limited at all.

Bonus policy

Speaking of bonuses, this casino's policy is a mixed bag: reasonably good in some ways while downright odd in others. While bonus funds are non-cashable, there are no maximum bet restrictions, nor are there any win limits imposed on you when you claim a bonus. So if you do manage to hit it big and complete the wagering requirements you will at least know you can pocket the full amount. This is good.

However one thing I noted is an unusual term associated with the sign-up bonus, which the casino advertises that you can claim up to three times. If you do claim it more than once, bear in mind that they will subtract the total of all the non-cashable bonus money from your first withdrawal, not just the last bonus that you claimed, even if you zeroed your balance in between claiming the bonuses. I asked support to confirm this was indeed the case and when I mentioned that I thought that policy was a bit rough they pointed out that this rule only applies to the initial three-time bonus that you can claim, not to any others. So there you are, caveat emptor, and frankly if you ask me, it is not worth claiming this bonus more than once.

Security, fairness, and responsible gaming

The security function of the casino is the standard SSL encryption that is employed by all reputable sites, such as online banks, e-wallets and other secure services. SSL encryption is fundamental to your online safety, as not encrypting information puts you at risk of having a hacker steal personal or financial data as its sent between your computer and the casino's servers.

The casino's operating company possesses a license to operate from Gaming Curacao. As regular readers of our reviews will know, I don't view this as either a good or bad thing because the reality is that Curacao is in the licensing fees collection business rather than the casino regulation business, which is a very important distinction. That said, this casino's owner has proved itself to be a professional and trustworthy operator for well over a decade.

RTG has their software audited by Technical Systems Testing on a monthly basis to ensure that the games are fair and that their random number generator complies with mathematical tests of randomness. 
The group's responsible gaming page contains information on fighting problem betting behaviours, and the casino has the ability to implement cool off periods, set deposit limits, or permanently deactivate your account should you need to. However these settings cannot be self administered so you will need to contact support and make a request to do so.

Conclusion

I am pleased to see the return of the people who ran the Club World group of casinos so successfully for so many years. They have a well earned reputation for being trustworthy and they know how to run a professional operation that caters predominantly to American players. That said, the limited banking options, along with the high fees associated with withdrawals, left a sour taste in my mouth. Let's hope that the expanded banking options promised by the casino arrive sooner rather than later.

CasinoMax Jackpots

These are the current progressive jackpots at CasinoMax as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.

24 replies • Last post

Comments

krcoolsongss
High RollerHigh Roller
coolsongss's picture
Joined: 2 Dec 2014
Posts: 2539
Thanks given: 1798
Thanks received: 1250
9 September 2017 - 6:43am
#1

Oh, the Welcome Bonus is not really welcoming the players. It is a very strange policy.
I will wait a little more until they install Neteller, Skrill, EcoPayz as payment method.

Thank for your good review.

Pharidodot

ushope777
Forum AngelForum Angel
hope777's picture
Location: Minnesota USA
Joined: 1 Jan 2011
Posts: 12597
Thanks given: 1347
Thanks received: 968
10 September 2017 - 9:05pm
#2

I find at most casinos where I play have a max withdrawal on free chips (understandable), but most do not have a max withdrawal on match bonuses. I don't like that this one has the max withdrawal on match bonuses, because if I would manage to make play through I could only withdraw 200 bucks? I will go elsewhere.

Pharidodot

Hope777

Hope is a good thing, maybe the best of the things, and no good thing ever dies.
Shawshank Redemption

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 8895
Thanks given: 4871
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11 September 2017 - 12:15am
#3

Actually as mentioned in the review they don't have a max withdrawal on their bonuses which is good to see. I think maybe you're getting confused with the 200 free spins that they are adding onto the sign up bonus - that part has a $200 max withdrawal, but not the regular bonus part.

Pharidodot

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

ushope777
Forum AngelForum Angel
hope777's picture
Location: Minnesota USA
Joined: 1 Jan 2011
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22 September 2017 - 11:26pm
#4

Not sure how I misread the bonus policies. Thanks for clarifying.

Pharidodot

Hope777

Hope is a good thing, maybe the best of the things, and no good thing ever dies.
Shawshank Redemption

ushope777
Forum AngelForum Angel
hope777's picture
Location: Minnesota USA
Joined: 1 Jan 2011
Posts: 12597
Thanks given: 1347
Thanks received: 968
24 September 2017 - 8:06pm
#5

I don't know about others, but this is one of the TIGHTEST casinos I have played in a very long time. Makes it NO fun at all if I can't even play a while on my money. I mean NOTHING was hitting. Very disappointing, and I will be uninstalling this casino.

3 CL-Ed, Pharidodot, ArthurP12

Hope777

Hope is a good thing, maybe the best of the things, and no good thing ever dies.
Shawshank Redemption

lvblck
High RollerHigh Roller
Location: The North
Joined: 6 Apr 2016
Posts: 2592
Thanks given: 130
Thanks received: 746
Rated this casino
21 October 2017 - 5:19pm
#6

I noticed this casino about two weeks ago. I managed to find a no deposit bonus offer, so then I decided to try them and signed up. For some reason I didn't get my free chip so I contacted their customer support. Luckily enough the support was easy to reach, friendly and they were able to add the free chip I wanted to claim originally. The wagering was pretty high and I played my favorite game Aladdin's Wishes. I managed to wager 50% of the bonus when the game got really dry and I lost my funds. I did have a good time there and there were no issues, so I might give them a try with deposit. I probably won't be taking any bonuses there as the wager is quite up there.

3 CL - klaw, Pharidodot, Endro Nawawi

idbossulo
Gold PlayerGold Player
bossulo's picture
Location: JAVA
Joined: 7 Oct 2017
Posts: 729
Thanks given: 542
Thanks received: 433
Rated this casino
28 October 2017 - 7:06am
#7

they closed my account after i sign up, Unfortunately they do not accept player from my country, I hope CL to change the information

2 Pharidodot, Endro Nawawi

idEndro Nawawi
Silver PlayerSilver Player
Endro Nawawi's picture
Location: Indonesian
Joined: 23 Oct 2017
Posts: 415
Thanks given: 150
Thanks received: 88
Rated this casino
2 November 2017 - 5:49pm
#8

I do not really like this casino for customers from Indonesian,skrill and neteller can't used,just bitcoin for deposit and I don't use bitcoin, mungkin di masa depan mereka akan menambahkan neteller or skrill as payment mentor

Pharidodot

idPharidodot
Silver PlayerSilver Player
Pharidodot's picture
Location: Indonesia
Joined: 20 Oct 2017
Posts: 411
Thanks given: 132
Thanks received: 158
Rated this casino
4 November 2017 - 10:11am
#9

hope brothers endro nawawi use good english, because here english is very preferred,
about casino max honestly I am less comfortable to play there, because all the bonus can not cashout, especially indonesia, so for the indonesian players please look first before playing the terms and conditions, in order not to happen something unwanted like bonus "abuse"

2 CL - klaw, Endro Nawawi

idZaelany Zael
Silver PlayerSilver Player
Zaelany Zael's picture
Location: Indonesia
Joined: 6 Nov 2017
Posts: 320
Thanks given: 66
Thanks received: 63
7 November 2017 - 8:51am
#10

Casino Max offering RTG games, in here give player bonusess with coupon code. Some times bonusess with 60x wagering. The game in here i think is okay, RTG game can played with easy. My friend experience with him bonusess him feel the minimum withdrawal is so big. 200$ minimum withdrawal is too big for us. Normally withdrawal is 20$ - 25$. So withdrawal 200$ i think so so hard. Change process withdrawal i think casino max will be great in RTG.

CL-Ed

usnewflorida
Gold PlayerGold Player
newflorida's picture
Joined: 10 Mar 2013
Posts: 499
Thanks given: 176
Thanks received: 377
Rated this casino
29 April 2018 - 6:45pm
#11

I had never heard of this casino before until I saw someone posted a picture of his winning on this site. After reading the reviews, I decided to try them.

There are several things I like about them. First, they have nice deposit bonuses. Second, there is no cash out limit on their deposit bonuses. Third, They really have fast servers.

They allow new players to use 300% bonus deposit code on their first three deposits. First, I deposited $55, which gave me a total of $220 to start with. However, I noticed that I was required to play in excess of $8000. Therefore, the bonus is higher than the usual 30X. In any event, I won bonus rounds on Hidden riches ($22), Achilles ($75), Coyote cash ($50), Ghost Ship ($95) , Hen house ($113) and many others.

By the time I ran out of money, I had played about $2500. I then redeposited $52 this time and used the same 300% bonus. I won tons of bonus rounds again. In fact, I won 55 games with 4x multiplier on Cash Bandits 2, which allowed me to go up to $700.

Because I had to clear in excess of $8000, I got bored and started playing $5 per spin even when I felt that the casino has gone cold. Eventually, I played almost the entire money. I had $0.60 left and I used it on one spin on "out of this world". That spin won me $48. After going back and forth and knowing that the casino has gone cold, I exited with $100 left in the account.

I don't think the slots are as tight as hope777 thinks. Had I managed my time and my deposit better, I could have cashed out. In fact, since the $100 is free and clear, I still have a chance to win.

2018-04-29_12_53_56-summary_-_casino-extreme.png

2 CL-Ed, coolsongss

usnewflorida
Gold PlayerGold Player
newflorida's picture
Joined: 10 Mar 2013
Posts: 499
Thanks given: 176
Thanks received: 377
Rated this casino
3 May 2018 - 10:07pm
#12

I went back and look at their deposit bonuses. They tend to require 40x before cashing out. That's too high.

krcoolsongss
High RollerHigh Roller
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Joined: 2 Dec 2014
Posts: 2539
Thanks given: 1798
Thanks received: 1250
5 May 2018 - 9:32am
#13

It is great that you are winning here, newflorida.
I wonder if they have installed e-Wallets by now. Long time ago, they told me that e-Wallets would be available in a few weeks, but they didn't come in the cashier.
I should check it out again.

usnewflorida
Gold PlayerGold Player
newflorida's picture
Joined: 10 Mar 2013
Posts: 499
Thanks given: 176
Thanks received: 377
Rated this casino
5 May 2018 - 11:06am
#14
coolsongss wrote:

It is great that you are winning here, newflorida.
I wonder if they have installed e-Wallets by now. Long time ago, they told me that e-Wallets would be available in a few weeks, but they didn't come in the cashier.
I should check it out again.

coolsongss, I don't know if they have e-wallet. I have not cashed out yet and I have not seen anyone posting about their cashout experience there. Therefore, I need to see reports of smooth cashout experiences from fellow members before I am fully onboard with them.

coolsongss

idEljuno
Silver PlayerSilver Player
Eljuno's picture
Location: Indonesia
Joined: 22 Feb 2018
Posts: 347
Thanks given: 475
Thanks received: 262
Rated this casino
10 February 2019 - 9:55am
#15

Casino max is great RTG casino as i know, i feel the RTP its very good, the first time i play here with freechip and i got nice winning and finish the wager , but unfortunately the winning not cashable, so i start to try with real money from my deposit, i made deposit $50usd and i got match deposit bonus of 200%, the beginning its very good i see my money growing up to 300, but the badluck has coming after that, i just see the money decrease until i loss all of my money, its very different when i tried with freechips where is the winning always come on every game, but no problem i still undercontrol at that time, so casino max i like them, software very good, i can made deposit with ewallet, live chat very ok... goodluck

2 CL - klaw, coolsongss

usApollyon
NewbieNewbie
Joined: 1 Nov 2019
Posts: 1
Thanks given: 0
Thanks received: 1
Rated this casino
1 November 2019 - 5:26pm
#16

I play roulette and using a min 1 dollar I didn't win once not even less than my bet and I betted strategies that are almost impossible to loss I even put my bets on almost every number and it would always hit anything else not mention they don't give you the repeat bet or double you bet options I have seen nothing but red flags from day 1 with this place run hide from they're thieves

CL - klaw

usnewflorida
Gold PlayerGold Player
newflorida's picture
Joined: 10 Mar 2013
Posts: 499
Thanks given: 176
Thanks received: 377
Rated this casino
12 December 2019 - 4:36am
#17

I need to add that they are slow when it comes to processing payment request. It took them 10 days to process my payment request. Then, when they send you an email to tell you that the payment has been processed, it is not really accurate because it takes them several days after that to send the money to the processor.

For all other casinos, you will get a check delivered by a courier the next day after payment is processed. For them, expect at least another five days after that. In other words, if they process your check payment on a Monday, expect it to be delivered the following Monday.

CL-Ed

usnewflorida
Gold PlayerGold Player
newflorida's picture
Joined: 10 Mar 2013
Posts: 499
Thanks given: 176
Thanks received: 377
Rated this casino
13 December 2019 - 9:55pm
#18

Actually, when it comes to processing your check payment. if they process it on a Monday expect the check to go out the next Monday. Therefore, in my case, that's 10 days to approve payment and another seven days to send the check out. Obviously, that's unacceptable for a 4 star casino. 3 star casinos don't do that either. The casinos that take at least 17 days to send you a check tend to be 2 star casinos like Slots Plus.

I stopped playing at Slots Plus and its sister casinos because the long delays in payment. Therefore, most likely I won't continue playing a Casinomax for the same reason.

CL-Ed

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 8895
Thanks given: 4871
Thanks received: 4337
15 December 2019 - 11:37pm
#19

Perhaps using Bitcoin and then transferring that back to a bank account would be a better option?

newflorida

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

usnewflorida
Gold PlayerGold Player
newflorida's picture
Joined: 10 Mar 2013
Posts: 499
Thanks given: 176
Thanks received: 377
Rated this casino
16 December 2019 - 10:32am
#20
CL-Ed wrote:

Perhaps using Bitcoin and then transferring that back to a bank account would be a better option?

Thanks for the advice, Ed. My view is a casino that does this does not respect its players. If I get bad service at any business, I don't return. The food might be good at a restaurant but if service is awful, I don't go back. In this case, thankfully, there are better alternative casinos for me.

2 CL-Ed, CL - klaw

usnewflorida
Gold PlayerGold Player
newflorida's picture
Joined: 10 Mar 2013
Posts: 499
Thanks given: 176
Thanks received: 377
Rated this casino
17 December 2019 - 8:09am
#21

I was wrong again about their process believing them when they said that it would take 7 days for me to receive their check after it has been processed . They had told me that I would receive a check on Monday. I did not. The thing is I have accounts with couriers and whenever a courier picks up a package for me for delivery, they notify me right away. I had never been notified by any courier of their package.

Now they said, it will take them two business days to get with the processor to find out what happened to the check. They said that they don't have a tracking number for me. I have a bad vibe about this. I hope they are not giving me this run around because they are going out of business.

CL-Ed

usnewflorida
Gold PlayerGold Player
newflorida's picture
Joined: 10 Mar 2013
Posts: 499
Thanks given: 176
Thanks received: 377
Rated this casino
18 December 2019 - 9:40pm
#22

My last post on this payment adventure. I got notified yesterday by the courier that they picked up the package and the check was delivered today. All in all, it took 20 days for me to receive the check. (10 days to review my request and 10 additional days of waiting after the check was processed.)

CL-Ed

usReckless Bets
Bronze PlayerBronze Player
Reckless Bets's picture
Joined: 5 Jul 2016
Posts: 278
Thanks given: 11
Thanks received: 237
Rated this casino
3 January 2020 - 4:35pm
#23

Casino Max is definitely not my favorite RTG casino. For one, they are far from competitive for their deposit bonuses. Every deposit bonus I've seen from them is either 40x or 50x playthrough of both your deposit and their match, which is some of the highest I've seen (most seem to be 30x). Especially considering their matches don't get higher than 100%! Most are in the 70% range. The number of busted deposits I've made without ever qualifying for a withdrawal should really tell the tale.

Even if you don't use deposit bonuses, I want to say they have max cashout limits on cashback bonuses. That's a very unfriendly condition on what is essentially loyalty funds.

Casino Max's bonuses in general are generic and boring. Once a month they give you a single 100% match (with their ridiculously high playthrough requirements). Once a week they give you 70% on slots, etc.

The only upside of Casino Max seems to be relatively generous withdrawal limits (should you ever be lucky enough, Lord knows I haven't). They're higher than Slotocash on a weekly basis. I suppose they're fine if you don't plan on using bonuses, but personally I'd rather send my money to places with more creative and fun bonuses that have reasonable playthrough requirements.

There are simply too many RTG casinos out there to entice one to play at Casino Max in my opinion.

3 CL-Ed, newflorida, coolsongss

usnewflorida
Gold PlayerGold Player
newflorida's picture
Joined: 10 Mar 2013
Posts: 499
Thanks given: 176
Thanks received: 377
Rated this casino
4 January 2020 - 1:48pm
#24
Reckless Bets wrote:

Casino Max is definitely not my favorite RTG casino. For one, they are far from competitive for their deposit bonuses. ..

I don't mind if a casino gives you less bonus if it has better odds than others. But that's not the case with casinomax. That's why I would rather play with no bonus at some casinos than playing with bonuses at casinomax. Check out Intertops. They are much better in my view.

CL - klaw

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