Review of Casino Mate
Casino Mate is a casino spun off from the old, and now shuttered, Vegas Partner Lounge group of Microgaming casinos. Our Australian readers will instantly realise when seeing the name that this casino is targeted at them, but there are a number of reasons why it might not be such a good choice for our friends from down under.
Software and game selection
This is an entirely web based casino that brings together a selection of games from various casino games designers. Chief among these is Microgaming, via their web-based Quickfire platform. That gives you the option of playing time-honoured classics like Thunderstruck, Immortal Romance, Avalon, and Break da Bank Again, along with more recent titles like Game of Thrones, Jurassic Park, and Playboy. But it does raise reason number one why this casino isn't all that for Australian players: none of these games are playable if you're in Australia.
There is a decent selection of games from other providers that do accomodate Australians though, including the likes of Quickspin and Play'n Go. But this is let down by the inclusion of games from blacklisted providers Betsoft and Pragmatic Play. As usual we recommend that players avoid all games published by both providers, as we have serious unaddressed questions about the fairness and randomness of their games and/or progressive jackpots.
Progressive jackpot chasers are catered to with the Microgaming series of jackpots that includes Mega Moolah and Major Millions, assuming you are able to play them, along with a few games from Play'n Go. There are also a large number of Betsoft jackpots, which we once again warn you to avoid due to our 2016 investigation that revealed that they do not pay out fairly at all times.
The site works more or less equally well on both computers and mobile or tablet devices. It offers tables games and video poker alongside the slots, though once again is let down by the dominance of Betsoft titles in that section. If you aren't able to play the Microgaming games, and you're unwilling to play Betsoft's, then you have almost nothing to choose on that front. Those of you that prefer live dealer action are out of luck too, with no live games to speak of.
Customer support and banking options
Customer support can be reached through phone, email and live chat around the clock. If you want to talk to someone on the phone there are local support numbers for customers from Australia and New Zealand, as well as an international direct dial number to call - just watch out for those long distance phone rates.
Casino Mate offers a wide range of standard banking options that includes major credit cards, popular e-wallets, and bank transfers. Deposits are handled instantly, however all withdrawals have a minimum 24 hour holding period before processing. Withdrawals are only processed on weekdays which this casino defines as only Monday to Thursday (wouldn't we all love a three day weekend every week?), so if you withdraw on Friday you will be waiting until Monday for it to be processed. Promoted as a feature to allow players to reverse their withdrawal and redeposit if they change their mind, I think we all know the real reason for this policy and it certainly is not for the player's benefit.
There is a $10,000 per week withdrawal limit in place at this casino, though thankfully the terms stipulate that networked progressive jackpot wins are exempt from this limit. That means that if you were fortunate enough to win Microgaming's Mega Moolah jackpot at this casino, you would be paid in a lump sum rather than via monthly instalments for several years. However one concerning clause that I did notice was that the bonuses at this casino may have win limits applied to them, which caps the amount you can win when playing with a bonus. As always, check the terms carefully before claiming any bonus at this casino, and avoid the ones that have a win cap on them.
Security, fairness, and responsible gambling
Casino Mate uses SSL encryption at all times to ensure the security and privacy of your personal information while it is in transit across the internet. However I have a number of other reservations about this casino in this regard. I have already highlighted the use of highly questionable game suppliers Betsoft and Pragmatic Play (aka TopGame). In addition to this, the casino provides no information whatsoever about the fairness of its games, nor does it publish audits of its game results.
Once upon a time, when this casino used to be part of the Vegas Partner Lounge group, it was eCOGRA accredited and would publish monthly payout audits. It also used to have a Maltese license to operate. Those days are clearly long gone and I could find no basic information such as the name of the company that operates the casino, nor whether this casino is licensed or regulated at all. Clearly the current operator is trying very hard to conceal their identity, presumably from Australian authorities who have recently threatened to enforce sanctions against offshore operators that continue to accept Australian customers at their casinos.
Responsible gambling is addressed partially, as you are able to set daily, weekly, or monthly deposit limits, along with requesting cool-off periods, and even total self exclusion. I say "partially" though because you need to contact customer support to do this, as the casino does not provide any controls for you to administer these settings yourself.
The decision to separate from the Vegas Partner Lounge and operate in grey markets like Australia has come at some cost to Casino Mate. The game selection is pretty good, unless you happen to be the casino's number one target market and Australian, in which case you are left with a handful of good games alongside a host of titles from developers known to produce dodgy games. This is the primary reason that I can't really recommend this casino to anyone - it is a poor choice for Australians, and those of you from other countries have far bigger and better casinos to choose from.
I've known this casino for a few years now. I initially joined them a few years ago as they offered a great selection of Microgaming games and I used to enjoy playing them. I've had some good experiences there, never had any issues with deposits or withdrawals or neither with the games. Speaking of withdrawals, it's always taken around 3 days to receive them, so it could be quicker but still a decent timeframe. I haven't played there for a while now just because there didn't seem to be any exciting bonuses/ rewards and the game selection could be bigger, if I compare it to other casinos I play at. That being said, I have nothing to complain about and if you enjoy predominantly Microgaming games, they're a good choice.
Not a bad online casino, seem fair and trustworthy, the mobile casino is a little bit scattered, a bit tough to navigate their lobby when it doesn't really need to be. A wide variety of games to play, which brings me to my one issue with Casino-Mate. Why is it that I can't seem to play a very large margin of their games, I wasn't playing with any kind of bonus funds, maybe you need a flash player, if so, why are they still using a flash player when casinos everywhere are getting rid of them. These guys need to stop relying on their once big popularity and wake up to the times, or Casino-Mate will be a sinking ship before they know it. Not a bad casino, but definitely a far cry from the best these days.
CL - klaw
Great casino. some time I joined casinomate, I found a good thing certainly a lot of games. I decided to try the deposit after CS give me the welcome offer manually. after it I played some game from play'n go. As I expected good results I managed to collect cash 250$ from a deposit of 20$.
Have been a rehular depositor in this casino for some time now. They are one of the very few Microgaming-only casinos that every once in a while send me GENUINE no deposit offers, mostly free spins either by snail or email. The spins are often minim bet, but that is okay considering it is still free money and there are some slots you can lowroll even with small amounts in the hope for hitting something big (like BDBA). I managed to make a cashout on one occasion and didn’t run into any problems. Casino Mate definitely can be trusted and has good support from my experience and above all gives a little something back to reward the loyalty players.
Casino Mate didnt become my mate because of the big lags on my oldie laptop. But i have a great story here:)
So i made first deposit here with welcome bonus of 100% plus free spins on Game of Thrones. I lost my money quick enough and was so unhappy... Didnt find and free spins, they werent activated. Was so lazy to write for support but after couple of hours i send them a message and they gave me 15 or 20 spins on GOT 15lines. And from one spin i won over 100eur:) I was happy and unhappy because i knew that to wager such a huge bonus amount will be difficult task. So i started to play Immortal Romance. It didnt last to long to get 4 wilds in Wild Desire feature and also some big wins. So i have achieved 720 eur. But after hot phase came cold phase and after wagering process i had just 200eur. Asked them to withdraw and got my winnings after couple of days. However it's nice to remember:)
They look awesome this time! i have signed up there long while ago, when they running there old website. now a while ago everything is very refreshed which looks more as an professional and more attractive casino then before.
i had some different deposits done there, and took 2 bonuses , bonuses have an fair wagering requirement which is not difficult to wager with bit of luck!🙂 and there bonus rules are clear and don't hide any hidden rules!
there 24 hours pending mode on cash outs, is bid disappointed i which they put them on instant and just send them whenever they have time!
there customer support is a very great team, which are not too greedy to give u something extra!
i can for sure recommend them to my friends or other players, since there service is just good:)
PeDrone’s Casino Mate Review
I apologize to this casino, its owners, managers, employees and anyone that has anytime in his life even seen the casino’s title. I’ve been thinking that it is another casino that makes a part of the CR group, and I cannot even imagine a bigger dehonestation. It is related to Vegas Partner Lounge, remember.
The casino currently offers a freeplay and a match deposit bonus, but when I entered it, I found a exclusive promo that gave me 200% and some free spins also – this was the right award for me 🙂. I like promotions that act gradually – of course that if it gets just more positive character 🙂
Deposits and withdrawals
I decided that my testing amount will be in this case 33 euro so I will be able to receive 99 in total, which is sympathetic amount, it makes me feel like I am in a supermarket or so.
The great continue of this fairytale would be a withdrawal of 999€ (or say also 99999€), the only shame is that this part is only imaginable.
I have done enough to my hunger for some 243-lines games (but not to my hunger for full reels of the same symbol on such game, but that was bearable).
I played Immortal Romance – 0.30-1.20/spin, nothing (not even one feature)
Thunderstruck – 0.09-0.27/spin (also not paid anything interesting)
I recommend this casino to ENTIRE WORLD! I owe this to it for my existentialist mistake on the beginning! Sorry!
Casino mate not casino at that i want to play. I am not saying that it is bad place to play, or it is even dangerous, nothing like this i want to say. I am just have very usual disslikes for many other casinos. First disslike - only microgaming games. There is really already not interesting i can play many softwares at one casino like guts, redbet, betat, casinoluck next casino, but in casino mate only one type of games, it is very sad. Other things like bonuses and support is possible to compare to good places about which i said already. But another bad thing that i do not like, it is too long withdrawals. I get one, it goes to my skrill after 3 days of waiting and verification, and that was only about 200 usd. Of course i am sad about this time, when i get money in one hour - yes i am very happy with casino, and i am will play again...But 3 days it is too long, if i get money in hours - i can easy make another deposit, or withdrew my money from skrill, anything i want. But when it took couple of days i can not do anything with my winnings for long time.
CL - klaw
Casino mate is one more not very good online casino. I said not very good, because casino not have anything stronger that most other online casinos, everything here is good, but nothing else, i am not like to play at such casinos. But let me start from pluses for this online casino.
+ Software. It is typical plus for such online casinos , because have download application from microgaming it is enough to keep players experience good. Quickfire version of games i did not try here.
+ Customer support, that available all the time. I tried it for few times, and in different day of the time(my local time of course), and everytime live chat was online and ready for help. I am happy with that kind of services here.
And unfortunately, such casinos in most cases has typical minuses.
- Promotions. Casino have good welcome bonus(freeplay offer), but after i claim it, i never get offer of at least 100% bonus from this casino, or any freespins offer. It looks very bad, compared to many other online casinos.
- Withdrawals. I do not test withdrawals at this casino, but live chat told me that it took 2-5 working day for skrill, and it is very long.
Not interesting for me online casino.
CL - klaw
Casino mate is good brand that use games from microgaming to bring it to players. This casino when i join had two welcome bonuses 100% and freeplay but in terms i find that i can choose only one of two and i take 100% bonus because was hungry to gaming and want to start play thunderstruck II very fast. After register and deposit bonus was on my account after this no need to wait credit or contact support and i just play my favorite game. Was not lucky and lost but play in that casino many times after this happens because since years they still send me different bonuses and offers inclduing 100% bonuses sometimes. Also casino use promotional freeroll tournaments i can help and say not even play it because winning is very hard and also impossible with not making this not honest continue playing options. I have few payout request from this casino and it verify me with 2 days and usually i get money in skrill account after 3-4 days and i like this speed. Support good and loyal that work 24/7 and i always get help when i need it. Casino mate good and honest online casino i can not imagine it can start cheat players.
CL - klaw
Hi, i hope you will enjoy my review of casino mate! When i saw their welcome offers, i am not believe. Freeplay offer, 100% bonus, and 200% bonus. Wow, this is a paradise for bonus hunters, and miss opportunity to get a lot of playtime will be big mistake, so i join them and start from freeplay. I lost it probably in two hours, had hard fight with slots, but does not managed to get high and clear wagering requirements. After this i made deposit and get 200%. I thought i should get 100%, go to live chat and ask them what about 100%, why i get 200%. They told that you can get only one of the following - 100% bonus or freeplay bonus. As i am used freeplay, i am not eligible for 100%. No problem, 200% even better than this 100%, but pity thing that i have no luck again, lost all playing dark knight, and for some reason i decide not deposit more, just did not have feeling that i can win and decide let it go. Sometimes it is good to listen your feelings!
Support: Live chat was good and friendly to me.
Withdrawals: did not test , because i did not win
Promotions: Good freeplay offer, and after it nice 200% bonie.
Hello! Casino mate is powered by microgaming software, and i am pretty like this casino. Honestly i did not play it this time, but i like them when join. First of all, i like their welcome bonus, 100% bonus on first deposit, and moreover, 200% on second deposit. Like a guy who love absolute all bonuses, i am of course can not miss such casino. Also they a part of vegas partner lounge group, which also good sign, because this is good and reputable group of casinos. For those, who love freeplay offers, they also had it, but i am personally hate them, and never took, just if you interesting, i told you about it.
All my deposits in this casino was in one day, i took all their welcome bonuses, but have no luck. I try to play immortal romance and thunderstruck II slots, but you probably know, they had very high variance, so there is nothing interesting in my story because i lost. Also had some chat with support, and they also nice.
Support: One time chatted with them, no complaints from me.
Withdrawals: Did not had luck to test withdrawals at casino mate, sorry.
Software: Like always is ok!
I give to casino mate 3 stars, if i can i give them 3.5 due to their nice welcome bonus. Since they are a part of vegas partner lounge group, this is safe casino and you can play there without any problems.
I'm not sure, i think the max bet allowed is 20% the bonus amount.
I know why you were considered a high risk player. I was banned from all the casinos from the same group because i placed high bets on blackjack when the bonus was active. A high bet is something like 100 euros a hand. They don't allow this behavior. Don't worry. Just try to get your deposit back and send them to hell. There are many other good casinos to play.
This casino is not worth all the good reviews it seems to enjoy. They operate just like any other rogue casino.They sent me an email about some promo or other. In truth I had forgotten I registered with them. I got in touch with their support and they provided me with my acc number etc. I checked reviews and thought tthey were kosher. I deposited and slightly increased my balance.I then got logged off and couldnt log on again.I got in touch with their support and got a responce that is so confusing it beggers belief. I can only assume (because somehow I wasnt told the reason) my account is closed because I am "high risk'". Pardon me but I dont know what that means. I have not and dont enven know how you could somehow swindle an online casino.My deposit has not been refunded.This is no better that picking someone's pocket on the street. Here is a verbatim account of my conversation with their "support"'. Ihave only taken off personal info:
You are now chatting with Amanda
Amanda: Hi there.
Amanda: How may I assist you?
Me: hie i have been locked out of my account
Amanda: Please could you confirm your membership number?
Me: just a mo
Amanda: How are you today?
Amanda: One moment please I will be with you shotrly.
Amanda: Please could you confirm your First Name, Last Name, and Date of birth?
Me: m***** **-**-***2
Amanda: Would you mind waiting a quick moment while I check my records?
Amanda: Thank you for you patience M****.
Amanda: I have checked your account M*** and so that really your account has been because you have been deemed because you have been found to be high risk.
Amanda: Is there anything else I may assist you with?
Me: not understanding you,high risk of what
Me: my account has been done what you havent said
Me: read what you just typed not understanding it
Amanda: unfortunately I do not have all the details.
Me: details of what?
Me: you say my account has been..been what?
Me: read your statement
Me: are you there/
Amanda: I am so sorry about that .
Me: about what?
Amanda: hey only said that you have been deemed because of begin a high risk player that is only the information I can give you.
Me: so can i have my money back? i deposited yesterday
Me: after i had a chat with this platform and retrieved my account number after you sent me an email.so can i have my money thet i deposited back.got no qualms if you have decided to lock my account but i deposited yesterday and have a positive balance.can that be refunded/
Amanda: I will send an e=mail to the risk department the will be able to help you.
100% first deposit bonus then smaller deposit bonuses for the next 2 deposits is the only bonuses i saw.
No longer offering the $2000/1hr freeplay, I just want to deposit and get playing into a casino that follows through on its offers!!!
2 CL-Ed, kelsx83