Casino Heroes is an online casino established in 2014 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Hero Gaming Limited and is registered under the jurisdictions of Malta, Curaçao and Sweden. Last Updated: October 22, 2020.
Launched in May 2014, Casino Heroes (formerly known as Casino Saga) is a Malta based and licensed online casino that seeks to mix social casino gaming elements, role playing game staples, and online casino games to provide a unique betting experience. While this may seem like an interesting concept at first glance, I don't think that the execution matches what the casino is aiming for. Read on to find out why.
Combining the different genres of adult skill based video gaming and online gambling directly is not usually seen, and is a bit of a complicated affair. At first glance you might think that random slots and skill based role-playing games are diametrically opposed, but consider the reams of text that has been written concerning the use of "slot machine mechanics" and controversy over so-called "loot boxes" in popular video games in recent times. Clearly that line is being blurred in some cases by video game publishers.
It seems fair to say that a significant proportion of video gamers dislike random slot-machine-style item drops, with only the luckiest players finding the rarest equipment needed to take on the game's final bosses. But can it work the other way around, with a casino implementing rewards, character choices, and advancements to spice up a casino experience that can otherwise be had at any of the hundreds of other cookie cutter online casino sites? To this end, the Casino Heroes developers have designed their casino with different quest locations, "boss battles", and various stats and perks that are more often associated with non-gambling games.
When you register you are able to pick an avatar from a selection of characters, though unlike the games it alludes to this is an inconsequential and purely cosmetic choice. Your character begins its saga on a beautifully detailed island and advances to different areas as you play. Each spin of the reels or deal of the cards advances a meter closer to the point where you qualify to fight a boss battle. Beat the boss and you can move on to the next level or area of the island.
As you play you earn experience points (or XP as they are called in the casino), which are vital in most role playing video games as they are accumulated in order to advance levels and make your characters more powerful. I am still mystified as to what they do at Casino Heroes though. You don't earn extra powers, as obviously this would not make sense for casino games, and you cannot use them for anything. I could find no explanation of them and they appear to be nothing more than a meaningless number that increases as you play.
As you play at Casino Heroes you will see a progress bar across the screen that shows you edging ever closer towards a battle with your current area's boss. These battles give you the opportunity to accumulate the casino's in-house currency, rubies, as well as advance to other areas of the island. The casino initially launched with a tedious three tiered wheel of fortune style battle system that quickly annoyed and bored in equal measure anyone that was subjected to it. Thankfully the casino has listened to feedback about these battles and revamped the system in recent times.
Nowadays you play a pick-em style game where you can choose from a collection of boxes. The boxes may reveal weapons, health points, free spins, or rubies which can be spent in the casino's shop on free spins of various values. If you collect a weapon you can use it to hit the boss and subtract some of its hit points. After each of your picks the boss will whack you and you'll lose a hit point. Whoever gets their opponent down to zero hit points first wins. If you win, you move on to the next part of the island and can later on face a new boss. But should you lose you'll have to go back and play some more until you earn another shot at the same boss. Fundamentally it is a completely random experience and since you have no skill or control over the battle like you would in a real video game, it can be frustrating to be repeatedly beaten by the same boss due to dumb luck.
People could argue all day over this question and many will undoubtedly say yes. My experience with this casino left me with a resounding no in response. Ironically I think the degree of experience you have had with role-playing games will be inversely proportional to how exciting you find this concept to be. If you're like me and have played lots of these games over the years, you will probably find the psuedo role-playing elements to be unsatisfying cosmetic bells and whistles that do not bring any element of skill whatsoever into the casino. On the other hand, straight casino players may appreciate the difference that this approach brings compared to the hundreds of other casinos out there.
The good news is that the casino's recent revamp has eliminated the silly idea of locking games until you beat a certain boss, sped up the boss battles, removed unavoidable bonus prizes with hefty wagering requirements, and more or less made the quest part of the experience completely optional. I like these changes. As it stands now, Casino Heroes is a fun and engaging casino and you can choose to participate or not in the side quest and boss battles depending on whether you like them. This is the way it should always have been from the start; full credit to the casino's management for eventually coming to this realisation.
The banking system at Casino Heroes is adequate, with the casino supporting a small number of methods for deposits and withdrawals. Major credit cards and e-wallets, along with bank transfers round out your options. Deposits via everything except bank transfers are instant, while withdrawals take between 1 and 3 days depending on the method chosen. My test withdrawal to a Skrill account was paid within 24 hours.
Customer service is available through live chat and email, but I have to say that the support is a bit lacking as the team is not available 24 hours per day. This is an issue because Casino Heroes offers betting services all over the world, and players from outside Europe should be entitled to the same great service that players in Europe receive for example.
I appreciate the unique things that this casino is trying to accomplish, despite the fact that it isn't to my taste. Some people are going to love the quest meta game, while others aren't. Ironically the people it is least likely to appeal to are probably those who play a lot of role playing video games; as the experience is but a pale imitation. But the good news is that these days you can more or less avoid it and just play whatever games you like if you choose to. And in that respect, first and foremost this is a good casino with quick payments a good selection of high quality games.
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