Casino Heroes Review
Casino Heroes is an online casino established in 2014 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Hero Gaming Limited and is registered under the jurisdictions of Malta and Curaçao. Last updated: December 8, 2016.
Review of Casino Heroes
Launched in May 2014, Casino Heores (formerly known as Casino Saga) is a Malta based and licensed online casino that seeks to mix social casino gaming elements, role playing game (RPG) staples, and online casino games to provide a unique betting experience. While the casino does offer several unique features, there are still some things that I noticed that need quite a bit of polish to make this experience something that is spectacular. What does Casino Heroes do well, and what can it improve on?
Mixing Video Games and Online Casinos, a Tough Undertaking
Combining the different genres of video gaming and online gambling so directly is not usually seen, and has to be a bit of a complicated affair. At first glance you might think that slots and role-playing games are diametrically opposed, but consider the reams of text that has been written concerning the "slot machine mechanics" of popular RPG-lite video games like Diablo 3. It seems fair to say that a large proportion of that particular video game's player base dislikes the random slot-machine-style item drops, with only the luckiest players finding the rare or "legendary" equipment needed to take on the game's final bosses. But can it work the other way around, with a casino implementing RPG-style rewards, character choices, and advancements? To this end, the Casino Heroes developers have designed the casino with different locations, boss battles, and various casino games that can be unlocked by wagering certain amounts and defeating said bosses.
While this may seem like an interesting concept at first glance, it is fair to say that the execution does not quite live up to the promise. When you register you are able to pick an avatar from a selection of characters. Your character begins your "saga" on a beautifully detailed island and advances to different areas as you play. Each spin of the reels or deal of the cards advances a meter closer to the point where you qualify to fight a boss battle. Beat the boss and you can move on to the next level or area of the island. As you play you earn XP, or experience points, which are vital in a video game RPG as they are accumulated in order to advance levels and make your characters more powerful. I am still mystified as to what they do at Casino Heroes though. You don't earn extra powers, as obviously this would not make sense on slot machines, and you cannot use them for anything. I could find no explanation of them and they appear to be nothing more than a meaningless number that increases as you play.
"Boss battles" in a casino?
As you play at Casino Heroes you will see a progress bar across the screen that shows you edging ever closer towards a battle with your current area's boss. These battles give you the opportunity to accumulate the casino's in-house currency, rubies, as well as advance to other areas of the island. The casino initially launched with a tedious three tiered wheel of fortune style battle system that quickly annoyed anyone that was subjected to it. Thankfully the casino has listened to feedback about these battles and revamped the system in recent times. Nowadays you play a pick-em style game where you can choose from a collection of 12 boxes. The boxes may reveal weapons, health points, free spins, or rubies which can be spent in the casino's shop on free spins of various values. If you collect a weapon you can use it to hit the boss and subtract some of its hit points. After each of your picks the boss will whack you and you'll lose a hit point. Whoever gets their opponent down to zero hit points first wins. If you win, you move on to the next part of the island and later on a new boss, but lose and you'll have to go back and play some more until you earn another shot at the same boss. Though a significant improvement over the boring old wheel system, the new game isn't that exciting either. Fundamentally it is still a completely random experience and since you have no skill or control over the battle like you would in a real RPG, it can be frustrating to be repeatedly beaten by the same boss due to dumb luck.
But does the pseudo role-playing make the casino more fun?
People could argue all day over this question. My first experience with this casino left me with a resounding no in response. However the casino's recent revamp has eliminated the silly idea of locking games until you beat a certain boss, sped up the boss battles, removed unavoidable bonus prizes with hefty wagering requirements, and more or less made the role playing adventure almost completely optional. I like the changes. As it stands now, Casino Heroes is a fun and engaging casino and you can choose to participate or not in the RPG and boss battles depending on whether you like them. This is the way it should always have been from the start, and credit must be given to the casino's management for eventually coming to this realisation.
Banking and Customer Service
The banking system at Casino Heroes is adequate, with the casino supporting a small number of methods for deposits and withdrawals. Major credit cards and e-wallets, along with bank transfers round out your options. Deposits via everything except bank transfers are instant, while withdrawals take between 1 and 3 days depending on the method chosen. My test withdrawal to a Skrill account was paid within 24 hours.
Customer service is available through live chat and email, but I have to say that the support is a bit lacking as the team is not available 24 hours per day. This is an issue because Casino Heroes offers betting services all over the world, and players from Canada or Australia should be entitled to the same great service that players in the United Kingdom or the Netherlands receive for example.
I appreciate the unique things that this casino is trying to accomplish. Some people are going to love the RPG-like meta game, while others aren't. But the good news is that these days you can more or less avoid the RPG and just play whatever games you like if you choose to. And in that respect, first and foremost this is a good casino with a good selection of high quality games.
Casino Heroes Jackpots
These are the current progressive jackpots at Casino Heroes as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.
|Mega Moolah Mega||$4,127,358 €4,127,358 £4,127,358|
|Mega Fortune Mega||€3,204,234|
|Major Millions||$936,340 €936,340 £936,340|
|King Cashalot||$289,999 €289,999 £289,999|
|Divine Fortune Mega||€228,209|
|Cyberstud Poker||$232,022 €232,022 £232,022|
|Roulette Royale||$219,993 €219,993 £219,993|
|Poker Ride||$149,476 €149,476 £149,476|
|Treasure Nile||$120,761 €120,761 £120,761|
|Triple Sevens Blackjack||$111,253 €111,253 £111,253|
|Cosmic Fortune Mega||€63,256|
|Super Lucky Frog Super||€33,227|
|SupaJax||$37,256 €37,256 £37,256|
|Mega Fortune Major||€31,425|
|Tunzamunni||$26,436 €26,436 £26,436|
|Jackpot Deuces||$20,630 €20,630 £20,630|
|Cash Splash||$17,394 €17,394 £17,394|
|Cosmic Fortune Major||€9,184|
|Fruit Fiesta||$10,149 €10,149 £10,149|
|Mega Moolah Major||$10,030 €10,030 £10,030|
|LotsaLoot||$9,324 €9,324 £9,324|
|Wow Pot||$4,947 €4,947 £4,947|
|Cosmic Fortune Midi||€2,299|
|Super Lucky Frog Lucky||€1,435|
|Mega Fortune Rapid||€677|