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Casino Heroes Review

Casino Heroes is an online casino established in 2014 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Hero Gaming Limited and is registered under the jurisdictions of Malta and Curaçao. Last updated: December 8, 2016.

usCasino Heroes does not accept players from the United States.

4

rating: Very Good

8

usCasino Heroes does not accept players from the United States.

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Review of Casino Heroes

Launched in May 2014, Casino Heores (formerly known as Casino Saga) is a Malta based and licensed online casino that seeks to mix social casino gaming elements, role playing game (RPG) staples, and online casino games to provide a unique betting experience. While the casino does offer several unique features, there are still some things that I noticed that need quite a bit of polish to make this experience something that is spectacular. What does Casino Heroes do well, and what can it improve on?

Mixing Video Games and Online Casinos, a Tough Undertaking

Combining the different genres of video gaming and online gambling so directly is not usually seen, and has to be a bit of a complicated affair. At first glance you might think that slots and role-playing games are diametrically opposed, but consider the reams of text that has been written concerning the "slot machine mechanics" of popular RPG-lite video games like Diablo 3. It seems fair to say that a large proportion of that particular video game's player base dislikes the random slot-machine-style item drops, with only the luckiest players finding the rare or "legendary" equipment needed to take on the game's final bosses. But can it work the other way around, with a casino implementing RPG-style rewards, character choices, and advancements? To this end, the Casino Heroes developers have designed the casino with different locations, boss battles, and various casino games that can be unlocked by wagering certain amounts and defeating said bosses.

While this may seem like an interesting concept at first glance, it is fair to say that the execution does not quite live up to the promise. When you register you are able to pick an avatar from a selection of characters. Your character begins your "saga" on a beautifully detailed island and advances to different areas as you play. Each spin of the reels or deal of the cards advances a meter closer to the point where you qualify to fight a boss battle. Beat the boss and you can move on to the next level or area of the island. As you play you earn XP, or experience points, which are vital in a video game RPG as they are accumulated in order to advance levels and make your characters more powerful. I am still mystified as to what they do at Casino Heroes though. You don't earn extra powers, as obviously this would not make sense on slot machines, and you cannot use them for anything. I could find no explanation of them and they appear to be nothing more than a meaningless number that increases as you play.

"Boss battles" in a casino?

As you play at Casino Heroes you will see a progress bar across the screen that shows you edging ever closer towards a battle with your current area's boss. These battles give you the opportunity to accumulate the casino's in-house currency, rubies, as well as advance to other areas of the island. The casino initially launched with a tedious three tiered wheel of fortune style battle system that quickly annoyed anyone that was subjected to it. Thankfully the casino has listened to feedback about these battles and revamped the system in recent times. Nowadays you play a pick-em style game where you can choose from a collection of 12 boxes. The boxes may reveal weapons, health points, free spins, or rubies which can be spent in the casino's shop on free spins of various values. If you collect a weapon you can use it to hit the boss and subtract some of its hit points. After each of your picks the boss will whack you and you'll lose a hit point. Whoever gets their opponent down to zero hit points first wins. If you win, you move on to the next part of the island and later on a new boss, but lose and you'll have to go back and play some more until you earn another shot at the same boss. Though a significant improvement over the boring old wheel system, the new game isn't that exciting either. Fundamentally it is still a completely random experience and since you have no skill or control over the battle like you would in a real RPG, it can be frustrating to be repeatedly beaten by the same boss due to dumb luck.

But does the pseudo role-playing make the casino more fun?

People could argue all day over this question. My first experience with this casino left me with a resounding no in response. However the casino's recent revamp has eliminated the silly idea of locking games until you beat a certain boss, sped up the boss battles, removed unavoidable bonus prizes with hefty wagering requirements, and more or less made the role playing adventure almost completely optional. I like the changes. As it stands now, Casino Heroes is a fun and engaging casino and you can choose to participate or not in the RPG and boss battles depending on whether you like them. This is the way it should always have been from the start, and credit must be given to the casino's management for eventually coming to this realisation.

Banking and Customer Service

The banking system at Casino Heroes is adequate, with the casino supporting a small number of methods for deposits and withdrawals. Major credit cards and e-wallets, along with bank transfers round out your options. Deposits via everything except bank transfers are instant, while withdrawals take between 1 and 3 days depending on the method chosen. My test withdrawal to a Skrill account was paid within 24 hours.

Customer service is available through live chat and email, but I have to say that the support is a bit lacking as the team is not available 24 hours per day. This is an issue because Casino Heroes offers betting services all over the world, and players from Canada or Australia should be entitled to the same great service that players in the United Kingdom or the Netherlands receive for example.

Conclusion

I appreciate the unique things that this casino is trying to accomplish. Some people are going to love the RPG-like meta game, while others aren't. But the good news is that these days you can more or less avoid the RPG and just play whatever games you like if you choose to. And in that respect, first and foremost this is a good casino with a good selection of high quality games.

Casino Heroes Jackpots

These are the current progressive jackpots at Casino Heroes as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.

Mega Moolah Mega $4,127,358 €4,127,358 £4,127,358
Mega Fortune Mega €3,204,234
Major Millions $936,340 €936,340 £936,340
King Cashalot $289,999 €289,999 £289,999
Divine Fortune Mega €228,209
Cyberstud Poker $232,022 €232,022 £232,022
Roulette Royale $219,993 €219,993 £219,993
Poker Ride $149,476 €149,476 £149,476
Treasure Nile $120,761 €120,761 £120,761
Triple Sevens Blackjack $111,253 €111,253 £111,253
Cosmic Fortune Mega €63,256
Super Lucky Frog Super €33,227
SupaJax $37,256 €37,256 £37,256
Mega Fortune Major €31,425
Tunzamunni $26,436 €26,436 £26,436
Mega Joker €21,448
Jackpot Deuces $20,630 €20,630 £20,630
Cash Splash $17,394 €17,394 £17,394
Caribbean Stud €11,574
Cosmic Fortune Major €9,184
Fruit Fiesta $10,149 €10,149 £10,149
Mega Moolah Major $10,030 €10,030 £10,030
LotsaLoot $9,324 €9,324 £9,324
Wow Pot $4,947 €4,947 £4,947
Cosmic Fortune Midi €2,299
Super Lucky Frog Lucky €1,435
Mega Fortune Rapid €677
15 replies • Last post

Comments

bgAleswin
Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks given: 0
Thanks received: 303
Rated this casino
100
18 July 2014 - 3:21pm
#1

Casino saga it is very new casino and it is opened not so long ago before this casino opened i read many articles about it on different sites and all was excited for screenshots was posted from this casino. Casino have games from net entertainment and betsoft and it is impossible to download games on personal computer but i played many times and not any time have lags or errors every thing was very good and nice and i am happy with software at casino saga. Site and gameplay looking super and everything with this game play is amazing special fights with bosses bonuses for this many freespins casino is really on of the best in matter of unique that i ever tried. I already made more that 10 deposits in this casino since it is opened and i really can say that i am very happy with this casino have few payouts and everything is very good with this too verify take about a day and one more and half of the day to get money. Very good idea from new casino and i will play again here.Live chat work very good i not know is it is 24/7 but i get answers very fast and without troubles.

1 member gave thanks for this useful post: CL - klaw

bybelaff
True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 885
Thanks given: 231
Thanks received: 339
Rated this casino
80
19 July 2014 - 6:37pm
#2

I know that Klaw will read my this review, so i am just saying that this casino NOT ACCEPT players from Belarus, and also not accept players from a lot of other countries(i think error here comes because this not written in terms, but while registering you can choose only about 20 countries, so all others have no way to play in this casino).
Anyway, i will try to review this casino from my points of view. When i read article that this casino is going to open and read some interviews with the team, i was really excited and even preregister to get email when casino open... But no way for me to play. I will try to base my review of other players experience and believe me i read bunch of them. To be honest guys from casino saga take great idea, really, it is something new and very exciting. But this is only one their plus right now. Payouts is slower than on top-notch casinos, verification process not very fast, and bonuses and freespins which players awarded during their 'journey' is have high wagering requirements and almost impossible to play.
I do not know what rating award to casino saga, idea is great, but what the point of 500 euro bonus cash with something like x 50 wager? This casino amazing for those who just want to get playtime and fun, but probably i am not correct... Oh, i just want to try this casino myself!

1 member gave thanks for this useful post: CL - klaw

auCL - klaw
StaffStaff
CL - klaw's picture
Location: Sydney
Joined: 3 Mar 2014
Posts: 1229
Thanks given: 2026
Thanks received: 223
25 July 2014 - 1:23am
#3

thanks belaff, I've updated the restricted countries so that it only lists the ones they accept. And yes unfortunately Belarus is not one of them. We haven't done a review of Casino Saga yet but it is on the long list of ones that we'd like to do. Smile

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7207
Thanks given: 3364
Thanks received: 2730
29 July 2014 - 9:36am
#4

Never mind belaff, you aren't missing that much. It is a good casino that is unfortunately dragged down by the silly pseudo-RPG that makes the casino less fun in my opinion. I have published our full review above.

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bybelaff
True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 885
Thanks given: 231
Thanks received: 339
Rated this casino
80
29 July 2014 - 2:50pm
#5
CL-Ed wrote:

Never mind belaff, you aren't missing that much. It is a good casino that is unfortunately dragged down by the silly pseudo-RPG that makes the casino less fun in my opinion. I have published our full review above.

and your review is saying same things i say. Unique and new things from new casinos should be respected..But this is pointles at ll, nothing happens, of course 500 cash is great rewards, but with 20k wagering chances is... yeah, not here.
Even if they allow me to play, i am sure i will not.

1 member gave thanks for this useful post: barbadosslim93

usbarbadosslim93
Forum Angel
barbadosslim93's picture
Location: Michigan
Joined: 28 Jan 2011
Posts: 9427
Thanks given: 562
Thanks received: 697
29 July 2014 - 11:32pm
#6
belaff wrote:

and your review is saying same things i say. Unique and new things from new casinos should be respected..But this is pointles at ll, nothing happens, of course 500 cash is great rewards, but with 20k wagering chances is... yeah, not here.
Even if they allow me to play, i am sure i will not.

I was enamored with the casino at first, but as you have all said, the boss battles are so tedious that they are not fun at all. Frankly I'd rather just get some Free Spins.

1 member gave thanks for this useful post: belaff

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7207
Thanks given: 3364
Thanks received: 2730
29 July 2014 - 11:38pm
#7

It is the locked games that annoy me the most. I'm not going to play through a bunch of games that I don't like just so I can get past 15 bosses to unlock the one I want to play. I'll just log off and go play it somewhere else.

1 member gave thanks for this useful post: belaff

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nlNumb48
Card SharkCard Shark
Joined: 30 Sep 2014
Posts: 192
Thanks given: 1
Thanks received: 189
Rated this casino
80
19 October 2014 - 12:12pm
#8

Casino saga have games from net entertainment and betsoft, and this casino opened not long time ago. Casino shocked me with a graphic and design and website when i am join it, and of course i already made couple of deposits in this casino. I really like casinos in which there is something like video game factor. At casino saga some games was locked for me, till i wll have enough experience to open it. How other people write here this is not very good, but for me it is ok. Same here with scenes with fightning with bosses, it took some time, yes, but this is even good, i am relaxing from gambling and having fun. In short - i do like idea which this casino uses, and i am even can say that it is wonderful idea, i did not saw anything like this in other casinos. I have couple of chats with support, and they seem very good and friendly, i love such things, when in online casino it is pleasure to talk with live agents. Had only one withdrawal unfortunatelly, took a bit more than 24 hours to get paid, and this is sad of course, such nice new ideas, but withdrawals not very fast.

1 member gave thanks for this useful post: CL - klaw

bybelaff
True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 885
Thanks given: 231
Thanks received: 339
Rated this casino
80
4 February 2015 - 12:39pm
#9

Ok, here is my review.
Big thanks to casino saga rep on another forum, he allow me to register into their casino and play without restrictions Smile
I do happy with casino, but some things is of course not great.
+ Get paid on next working day.
+ Unique gaming experience by those saga, with killing bosses, etc.
+ Good promos.
- Not all games available from start, this is abit painful and ridicolous.
- Winnings from bosses are need to be wagered, this is just sucks.
- I wish a bit more games from different suppliers.
But generally it is great new casino, i suggest to try it.

2 members gave thanks for this useful post: newflorida, CL - klaw

auCL-Ed
StaffStaff
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Location: Sydney
Joined: 7 Sep 2007
Posts: 7207
Thanks given: 3364
Thanks received: 2730
5 August 2015 - 2:53am
#10

Casino Saga has chosen to change its name due to legal pressure by the folks who make Candy Crush Saga, a popular mobile phone game.

They are now known as Casino Heroes.

1 member gave thanks for this useful post: tweeksta

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nlnelsnik
Bronze PlayerBronze Player
nelsnik's picture
Location: Netherlands
Joined: 16 Aug 2015
Posts: 259
Thanks given: 5
Thanks received: 233
Rated this casino
100
6 September 2015 - 8:32pm
#11

Casino Heroes! (saga)
one of the best places i ever signed up if it comes to an reward program!
there Adventure which you actually go trough is so exciting and unique you can't almost stop!
i never won big on the Wheels you have to spins when you beat a boss,
but shortly ago i won free spins from an facebook promotion, and already wagered that and cashed out 75 euro and waited when i request withdrawal to spin the wheel for the boss i beat, i won for first time 50 euro bonus! amazing so happy even though it's a bonus you can have so much fun! support is also the best there so super friendly and fast almost unbelievable! withdrawal processing time is also too fast 1,5 hour always average! only bad point is that some games have to be unlocked! i hope they change this so every game would be available for everybody! rest assured Heroes is an casino with the best reward program ever!

1 member gave thanks for this useful post: CL-Ed

Don't follow me!, I'm Lost too....Smile

autweeksta
Bronze PlayerBronze Player
tweeksta's picture
Location: western australia
Joined: 6 Apr 2016
Posts: 207
Thanks given: 53
Thanks received: 191
Rated this casino
20
15 October 2016 - 7:08am
#12

what initially attracted me to this site was that:
* it had slot games from my favourite Game Suppliers playngo, netent and microgaming
* it had a unique loyalty program where you collect points when you bet on the games. Once you’ve gathered enough points you
get to battle the region boss where you get a chance to win extra bonus, free spins and XPs.

it didnt take long b4 i was battling my 1st boss at casino saga. i won the battle on the 2nd challenge, winning a few xp points and 10 free spins from it. .
when i got defeated by the boss, i got sent back to 7/8 the way in the progress bar which didnt look that far from another challenge however in my case it was a lot harder and farther to reach than i thought coz it took me another €60 (€10 per deposit) to reach the challenge again only to end up winning a few xp points and 10 free spins.

this casino rarely ever gives out deposit bonuses and when they do the min deposit to claim it is usually €30 which is too high for a low roller like myself so i stopped playing at this casino after awhile becoz without any deposit bonus, game play was very short most of the time.

when the casino changed to casino heroes, they introduced the ruby shop and changed the way the bosses battled in the challenge from spinning the wheel to picking a box where u would find either the Boss you are fighting, free spins (of value up to €4), Rubies (the currency of the Hero Islands), weapons that you can use to fight the Bosses or Health points.
casino heroes says that Playing the Boss Fights is very simple and can be very rewarding......
yes...... and in my case, it is also very frustrating and money burning!!
i was trying to beat the izanami boss when the site converted to casino heroes and now after 8 failed challenges and over €200 in deposits made, i am still trying to beat this friggin boss.

the only good thing to happen to this casino since the name change is that all the games are now unlocked and can be played
apart from that there is not much else good about this site.

to sum it up... i would not recommend this site to anyone becoz:
the loyalty program is crap
the ruby shop is crap
the bonuses are crap
the chat hosts are crap

the WORST thing about this casino is that they DO NOT look after their loyal players.

i went to live chat and asked for a no deposit bonus becoz i had deposited €140 all up that day but was told that to be fair to all their players, they do not give out any special bonuses to individuals.
since i couldnt get a nd bonus i thought that for sure the chat host would give me a deposit bonus but boy was i wrong....
i was told that there was nothing they could offer me apart from the deposit bonus offered on the site which i had already claimed that day

2 members gave thanks for this useful post: CL-Ed, CL - klaw

♥ Dont Mind Me.... Im Just Slotting ♥

devarver
GamblerGambler
Joined: 27 Jun 2016
Posts: 94
Thanks given: 5
Thanks received: 99
Rated this casino
80
8 March 2017 - 10:11am
#13

I deposit here very occasionally. I know they are a very solid casinos with a unique concept but for what is lacking for more frequent deposits is match offers which I never get from them. Instead they send me offers for free spins on a deposit which hasn’t got the same value for me.I do like about them that they have a great choice of different games and that you can win free spins by progressing along the bar on the top if you beat your opponent in a fun faceoff. When you are a depositor (doesn’t even need to be frequent or regular) they throw in some rewards like free spins in your treasure chest or red rubies which you can exchange for free spins (including superspins.) All cashout made were processed within a few hours and there were never problems of any kind for me at this casino!

1 member gave thanks for this useful post: CL-Ed

zaLambino
Bronze PlayerBronze Player
Lambino's picture
Location: Johannesburg,
Joined: 14 Apr 2015
Posts: 250
Thanks given: 189
Thanks received: 199
Rated this casino
80
9 March 2017 - 8:56am
#14

Casino Heroes definitely deserves some extra points for their creativity of for this casino and its uniqueness must be credited for its very unique concept, they have added a few more software providers to their portfolio compared to when they first opened only offering Betsoft and Netent compared to what they offer now is great improvement , the comp point system combined with the character you choose upon registration is a good combination and the boss fights are also make a great incentive in remaining loyal to the casino by frequently playing with them, also very few negative comments can found online about the casino which is also a good indicator on the ethics and good business practice that the casino works in , all in all a very good casino along with being trustworthy

1 member gave thanks for this useful post: CL-Ed

Like an ice cream on a hot summers day , so are the days of our lives

caWaroftheGods
GamblerGambler
WaroftheGods's picture
Location: Calgary
Joined: 27 Sep 2017
Posts: 98
Thanks given: 35
Thanks received: 36
Rated this casino
80
29 October 2017 - 8:29am
#15

I cant say enough good things about Casino Heroes, the game selections excellent, the concept behind this casino is awesome and innovative, similar to an rpg video game. Complete with levelling your chosen character, boss fights, and loot in the form of free spins, and rubies, which you can spend in the ruby store on free spins and even super spins.The one query I have about this one is the lack of currency options, and two , on the mobile version at least, the lack of deposit options. If it werent for these two rather pathetic attempts at trying to accomadate its players, I would play here so much more often then my current, once every couple months or so.

1 member gave thanks for this useful post: CL - klaw

Don't worry until you have to, and you'll live life with less stress

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