Casino Heroes Review

Casino Heroes is an online casino established in 2014 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Hero Gaming Limited and is registered under the jurisdictions of United Kingdom, Malta, Curaçao and Sweden. Last updated: January 23, 2019.

usCasino Heroes welcomes players from the United States.

4

rating: Very Good

8

Review of Casino Heroes

Launched in May 2014, Casino Heroes (formerly known as Casino Saga) is a Malta based and licensed online casino that seeks to mix social casino gaming elements, role playing game staples, and online casino games to provide a unique betting experience. While this may seem like an interesting concept at first glance, I don't think that the execution matches what the casino is aiming for. Read on to find out why.

Mixing Video Games and Online Casinos

Combining the different genres of adult skill based video gaming and online gambling directly is not usually seen, and is a bit of a complicated affair. At first glance you might think that random slots and skill based role-playing games are diametrically opposed, but consider the reams of text that has been written concerning the use of "slot machine mechanics" and controversy over so-called "loot boxes" in popular video games in recent times. Clearly that line is being blurred in some cases by video game publishers.

It seems fair to say that a significant proportion of video gamers dislike random slot-machine-style item drops, with only the luckiest players finding the rarest equipment needed to take on the game's final bosses. But can it work the other way around, with a casino implementing rewards, character choices, and advancements to spice up a casino experience that can otherwise be had at any of the hundreds of other cookie cutter online casino sites? To this end, the Casino Heroes developers have designed their casino with different quest locations, "boss battles", and various stats and perks that are more often associated with non-gambling games.

When you register you are able to pick an avatar from a selection of characters, though unlike the games it alludes to this is an inconsequential and purely cosmetic choice. Your character begins its saga on a beautifully detailed island and advances to different areas as you play. Each spin of the reels or deal of the cards advances a meter closer to the point where you qualify to fight a boss battle. Beat the boss and you can move on to the next level or area of the island.

As you play you earn experience points (or XP as they are called in the casino), which are vital in most role playing video games as they are accumulated in order to advance levels and make your characters more powerful. I am still mystified as to what they do at Casino Heroes though. You don't earn extra powers, as obviously this would not make sense for casino games, and you cannot use them for anything. I could find no explanation of them and they appear to be nothing more than a meaningless number that increases as you play.

Boss battles in a casino?

As you play at Casino Heroes you will see a progress bar across the screen that shows you edging ever closer towards a battle with your current area's boss. These battles give you the opportunity to accumulate the casino's in-house currency, rubies, as well as advance to other areas of the island. The casino initially launched with a tedious three tiered wheel of fortune style battle system that quickly annoyed and bored in equal measure anyone that was subjected to it. Thankfully the casino has listened to feedback about these battles and revamped the system in recent times.

Nowadays you play a pick-em style game where you can choose from a collection of boxes. The boxes may reveal weapons, health points, free spins, or rubies which can be spent in the casino's shop on free spins of various values. If you collect a weapon you can use it to hit the boss and subtract some of its hit points. After each of your picks the boss will whack you and you'll lose a hit point. Whoever gets their opponent down to zero hit points first wins. If you win, you move on to the next part of the island and can later on face a new boss. But should you lose you'll have to go back and play some more until you earn another shot at the same boss. Fundamentally it is a completely random experience and since you have no skill or control over the battle like you would in a real video game, it can be frustrating to be repeatedly beaten by the same boss due to dumb luck.

But does the pseudo role-playing make the casino more fun?

People could argue all day over this question and many will undoubtedly say yes. My experience with this casino left me with a resounding no in response. Ironically I think the degree of experience you have had with role-playing games will be inversely proportional to how exciting you find this concept to be. If you're like me and have played lots of these games over the years, you will probably find the psuedo role-playing elements to be unsatisfying cosmetic bells and whistles that do not bring any element of skill whatsoever into the casino. On the other hand, straight casino players may appreciate the difference that this approach brings compared to the hundreds of other casinos out there.

The good news is that the casino's recent revamp has eliminated the silly idea of locking games until you beat a certain boss, sped up the boss battles, removed unavoidable bonus prizes with hefty wagering requirements, and more or less made the quest part of the experience completely optional. I like these changes. As it stands now, Casino Heroes is a fun and engaging casino and you can choose to participate or not in the side quest and boss battles depending on whether you like them. This is the way it should always have been from the start; full credit to the casino's management for eventually coming to this realisation.

Banking and Customer Service

The banking system at Casino Heroes is adequate, with the casino supporting a small number of methods for deposits and withdrawals. Major credit cards and e-wallets, along with bank transfers round out your options. Deposits via everything except bank transfers are instant, while withdrawals take between 1 and 3 days depending on the method chosen. My test withdrawal to a Skrill account was paid within 24 hours.

Customer service is available through live chat and email, but I have to say that the support is a bit lacking as the team is not available 24 hours per day. This is an issue because Casino Heroes offers betting services all over the world, and players from outside Europe should be entitled to the same great service that players in Europe receive for example.

Conclusion

I appreciate the unique things that this casino is trying to accomplish, despite the fact that it isn't to my taste. Some people are going to love the quest meta game, while others aren't. Ironically the people it is least likely to appeal to are probably those who play a lot of role playing video games; as the experience is but a pale imitation. But the good news is that these days you can more or less avoid it and just play whatever games you like if you choose to. And in that respect, first and foremost this is a good casino with quick payments a good selection of high quality games.

Casino Heroes Jackpots

These are the current progressive jackpots at Casino Heroes as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.

20 replies • Last post

Comments

bgAleswin
Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks given: 0
Thanks received: 303
Rated this casino
100
18 July 2014 - 3:21pm
#1

Casino saga it is very new casino and it is opened not so long ago before this casino opened i read many articles about it on different sites and all was excited for screenshots was posted from this casino. Casino have games from net entertainment and betsoft and it is impossible to download games on personal computer but i played many times and not any time have lags or errors every thing was very good and nice and i am happy with software at casino saga. Site and gameplay looking super and everything with this game play is amazing special fights with bosses bonuses for this many freespins casino is really on of the best in matter of unique that i ever tried. I already made more that 10 deposits in this casino since it is opened and i really can say that i am very happy with this casino have few payouts and everything is very good with this too verify take about a day and one more and half of the day to get money. Very good idea from new casino and i will play again here.Live chat work very good i not know is it is 24/7 but i get answers very fast and without troubles.

CL - klaw

bybelaff
True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 885
Thanks given: 231
Thanks received: 341
Rated this casino
80
19 July 2014 - 6:37pm
#2

I know that Klaw will read my this review, so i am just saying that this casino NOT ACCEPT players from Belarus, and also not accept players from a lot of other countries(i think error here comes because this not written in terms, but while registering you can choose only about 20 countries, so all others have no way to play in this casino).
Anyway, i will try to review this casino from my points of view. When i read article that this casino is going to open and read some interviews with the team, i was really excited and even preregister to get email when casino open... But no way for me to play. I will try to base my review of other players experience and believe me i read bunch of them. To be honest guys from casino saga take great idea, really, it is something new and very exciting. But this is only one their plus right now. Payouts is slower than on top-notch casinos, verification process not very fast, and bonuses and freespins which players awarded during their 'journey' is have high wagering requirements and almost impossible to play.
I do not know what rating award to casino saga, idea is great, but what the point of 500 euro bonus cash with something like x 50 wager? This casino amazing for those who just want to get playtime and fun, but probably i am not correct... Oh, i just want to try this casino myself!

CL - klaw

auCL - klaw Recently online: 51 min ago
StaffStaff
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Location: Sydney
Joined: 3 Mar 2014
Posts: 1597
Thanks given: 2441
Thanks received: 361
25 July 2014 - 1:23am
#3

thanks belaff, I've updated the restricted countries so that it only lists the ones they accept. And yes unfortunately Belarus is not one of them. We haven't done a review of Casino Saga yet but it is on the long list of ones that we'd like to do. Smile

auCL-Ed
StaffStaff
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Location: Sydney
Joined: 7 Sep 2007
Posts: 8324
Thanks given: 4446
Thanks received: 3820
29 July 2014 - 9:36am
#4

Never mind belaff, you aren't missing that much. It is a good casino that is unfortunately dragged down by the silly pseudo-RPG that makes the casino less fun in my opinion. I have published our full review above.

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bybelaff
True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 885
Thanks given: 231
Thanks received: 341
Rated this casino
80
29 July 2014 - 2:50pm
#5
CL-Ed wrote:

Never mind belaff, you aren't missing that much. It is a good casino that is unfortunately dragged down by the silly pseudo-RPG that makes the casino less fun in my opinion. I have published our full review above.

and your review is saying same things i say. Unique and new things from new casinos should be respected..But this is pointles at ll, nothing happens, of course 500 cash is great rewards, but with 20k wagering chances is... yeah, not here.
Even if they allow me to play, i am sure i will not.

barbadosslim93

usbarbadosslim93
Forum Angel
barbadosslim93's picture
Location: Michigan
Joined: 28 Jan 2011
Posts: 10695
Thanks given: 633
Thanks received: 1131
29 July 2014 - 11:32pm
#6
belaff wrote:

and your review is saying same things i say. Unique and new things from new casinos should be respected..But this is pointles at ll, nothing happens, of course 500 cash is great rewards, but with 20k wagering chances is... yeah, not here.
Even if they allow me to play, i am sure i will not.

I was enamored with the casino at first, but as you have all said, the boss battles are so tedious that they are not fun at all. Frankly I'd rather just get some Free Spins.

belaff

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 8324
Thanks given: 4446
Thanks received: 3820
29 July 2014 - 11:38pm
#7

It is the locked games that annoy me the most. I'm not going to play through a bunch of games that I don't like just so I can get past 15 bosses to unlock the one I want to play. I'll just log off and go play it somewhere else.

belaff

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nlNumb48
Card SharkCard Shark
Joined: 30 Sep 2014
Posts: 192
Thanks given: 1
Thanks received: 189
Rated this casino
80
19 October 2014 - 12:12pm
#8

Casino saga have games from net entertainment and betsoft, and this casino opened not long time ago. Casino shocked me with a graphic and design and website when i am join it, and of course i already made couple of deposits in this casino. I really like casinos in which there is something like video game factor. At casino saga some games was locked for me, till i wll have enough experience to open it. How other people write here this is not very good, but for me it is ok. Same here with scenes with fightning with bosses, it took some time, yes, but this is even good, i am relaxing from gambling and having fun. In short - i do like idea which this casino uses, and i am even can say that it is wonderful idea, i did not saw anything like this in other casinos. I have couple of chats with support, and they seem very good and friendly, i love such things, when in online casino it is pleasure to talk with live agents. Had only one withdrawal unfortunatelly, took a bit more than 24 hours to get paid, and this is sad of course, such nice new ideas, but withdrawals not very fast.

CL - klaw

bybelaff
True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 885
Thanks given: 231
Thanks received: 341
Rated this casino
80
4 February 2015 - 12:39pm
#9

Ok, here is my review.
Big thanks to casino saga rep on another forum, he allow me to register into their casino and play without restrictions Smile
I do happy with casino, but some things is of course not great.
+ Get paid on next working day.
+ Unique gaming experience by those saga, with killing bosses, etc.
+ Good promos.
- Not all games available from start, this is abit painful and ridicolous.
- Winnings from bosses are need to be wagered, this is just sucks.
- I wish a bit more games from different suppliers.
But generally it is great new casino, i suggest to try it.

2 newflorida, CL - klaw

auCL-Ed
StaffStaff
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Location: Sydney
Joined: 7 Sep 2007
Posts: 8324
Thanks given: 4446
Thanks received: 3820
5 August 2015 - 2:53am
#10

Casino Saga has chosen to change its name due to legal pressure by the folks who make Candy Crush Saga, a popular mobile phone game.

They are now known as Casino Heroes.

tweeksta

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nlnelsnik
Bronze PlayerBronze Player
nelsnik's picture
Location: Netherlands
Joined: 16 Aug 2015
Posts: 259
Thanks given: 5
Thanks received: 233
Rated this casino
100
6 September 2015 - 8:32pm
#11

Casino Heroes! (saga)
one of the best places i ever signed up if it comes to an reward program!
there Adventure which you actually go trough is so exciting and unique you can't almost stop!
i never won big on the Wheels you have to spins when you beat a boss,
but shortly ago i won free spins from an facebook promotion, and already wagered that and cashed out 75 euro and waited when i request withdrawal to spin the wheel for the boss i beat, i won for first time 50 euro bonus! amazing so happy even though it's a bonus you can have so much fun! support is also the best there so super friendly and fast almost unbelievable! withdrawal processing time is also too fast 1,5 hour always average! only bad point is that some games have to be unlocked! i hope they change this so every game would be available for everybody! rest assured Heroes is an casino with the best reward program ever!

CL-Ed

autweeksta
Bronze PlayerBronze Player
tweeksta's picture
Location: western australia
Joined: 6 Apr 2016
Posts: 210
Thanks given: 54
Thanks received: 202
Rated this casino
20
15 October 2016 - 7:08am
#12

what initially attracted me to this site was that:
* it had slot games from my favourite Game Suppliers playngo, netent and microgaming
* it had a unique loyalty program where you collect points when you bet on the games. Once you’ve gathered enough points you
get to battle the region boss where you get a chance to win extra bonus, free spins and XPs.

it didnt take long b4 i was battling my 1st boss at casino saga. i won the battle on the 2nd challenge, winning a few xp points and 10 free spins from it. .
when i got defeated by the boss, i got sent back to 7/8 the way in the progress bar which didnt look that far from another challenge however in my case it was a lot harder and farther to reach than i thought coz it took me another €60 (€10 per deposit) to reach the challenge again only to end up winning a few xp points and 10 free spins.

this casino rarely ever gives out deposit bonuses and when they do the min deposit to claim it is usually €30 which is too high for a low roller like myself so i stopped playing at this casino after awhile becoz without any deposit bonus, game play was very short most of the time.

when the casino changed to casino heroes, they introduced the ruby shop and changed the way the bosses battled in the challenge from spinning the wheel to picking a box where u would find either the Boss you are fighting, free spins (of value up to €4), Rubies (the currency of the Hero Islands), weapons that you can use to fight the Bosses or Health points.
casino heroes says that Playing the Boss Fights is very simple and can be very rewarding......
yes...... and in my case, it is also very frustrating and money burning!!
i was trying to beat the izanami boss when the site converted to casino heroes and now after 8 failed challenges and over €200 in deposits made, i am still trying to beat this friggin boss.

the only good thing to happen to this casino since the name change is that all the games are now unlocked and can be played
apart from that there is not much else good about this site.

to sum it up... i would not recommend this site to anyone becoz:
the loyalty program is crap
the ruby shop is crap
the bonuses are crap
the chat hosts are crap

the WORST thing about this casino is that they DO NOT look after their loyal players.

i went to live chat and asked for a no deposit bonus becoz i had deposited €140 all up that day but was told that to be fair to all their players, they do not give out any special bonuses to individuals.
since i couldnt get a nd bonus i thought that for sure the chat host would give me a deposit bonus but boy was i wrong....
i was told that there was nothing they could offer me apart from the deposit bonus offered on the site which i had already claimed that day

2 CL-Ed, CL - klaw

devarver
GamblerGambler
Joined: 27 Jun 2016
Posts: 94
Thanks given: 5
Thanks received: 99
Rated this casino
80
8 March 2017 - 10:11am
#13

I deposit here very occasionally. I know they are a very solid casinos with a unique concept but for what is lacking for more frequent deposits is match offers which I never get from them. Instead they send me offers for free spins on a deposit which hasn’t got the same value for me.I do like about them that they have a great choice of different games and that you can win free spins by progressing along the bar on the top if you beat your opponent in a fun faceoff. When you are a depositor (doesn’t even need to be frequent or regular) they throw in some rewards like free spins in your treasure chest or red rubies which you can exchange for free spins (including superspins.) All cashout made were processed within a few hours and there were never problems of any kind for me at this casino!

CL-Ed

zaLambino
Silver PlayerSilver Player
Lambino's picture
Location: Johannesburg,
Joined: 14 Apr 2015
Posts: 449
Thanks given: 268
Thanks received: 409
Rated this casino
80
9 March 2017 - 8:56am
#14

Casino Heroes definitely deserves some extra points for their creativity of for this casino and its uniqueness must be credited for its very unique concept, they have added a few more software providers to their portfolio compared to when they first opened only offering Betsoft and Netent compared to what they offer now is great improvement , the comp point system combined with the character you choose upon registration is a good combination and the boss fights are also make a great incentive in remaining loyal to the casino by frequently playing with them, also very few negative comments can found online about the casino which is also a good indicator on the ethics and good business practice that the casino works in , all in all a very good casino along with being trustworthy

CL-Ed

caWaroftheGods
True PlayerTrue Player
WaroftheGods's picture
Location: Calgary
Joined: 27 Sep 2017
Posts: 761
Thanks given: 305
Thanks received: 690
Rated this casino
80
29 October 2017 - 8:29am
#15

I cant say enough good things about Casino Heroes, the game selections excellent, the concept behind this casino is awesome and innovative, similar to an rpg video game. Complete with levelling your chosen character, boss fights, and loot in the form of free spins, and rubies, which you can spend in the ruby store on free spins and even super spins.The one query I have about this one is the lack of currency options, and two , on the mobile version at least, the lack of deposit options. If it werent for these two rather pathetic attempts at trying to accomadate its players, I would play here so much more often then my current, once every couple months or so.

CL - klaw

devomvom12
Silver PlayerSilver Player
vomvom12's picture
Location: earth
Joined: 28 Jan 2018
Posts: 469
Thanks given: 424
Thanks received: 467
Rated this casino
80
15 February 2018 - 10:29pm
#16

i am playing at casino heroes right now.
signed up today and made my first deposit and get a nice
200% first deposit bonus +100 free spins

i play for a few hours now and the first thing i noticed is the massiv
amount of rewards you are able to get her...and not like in other casinos only
after you have played days or weeks collecting your comp points to get
some bonus money or free spins.
after i defeat the the fourth boss i had already collected the following:

40 free spins - dazzle me
40 free spins - gold lap
21 free spins - the wild chase
10 free spins - starbust
and 130 rubies for the ruby store where you can buy different
free spin packages with them

the only problem with this gifts is: money you won from your free spins
is counted as bonus money and has a 40 times wagering requirement.
so if you use all the free spins you recived and get lucky like me.
(i played 15 free spins - dazzle me and won € 20)
together with the wagering you have to do for your deposit bonus, the amount
is getting so huge that i decide to let the rest of my free spins go
that is something that i had never done befor and beliveme me my heart was bleeding when i made my decision

ok about the rest of casino heros...everything looks good so far.
a good colletion of games, frindly live support.
the only thing i dont like only 4 deposit options are available:
trustly,neteller visa or master card

i can not say anything about account verification or withdraws at that time
but anyway 4 from 5 stars for casino heros

cheers

CL-Ed

beMatthias S
FreerollerFreeroller
Matthias S's picture
Joined: 11 May 2018
Posts: 9
Thanks given: 0
Thanks received: 8
4 June 2018 - 2:55am
#17

This casino does not accept players from Belgium

CL-Ed

grHkatd Katd
GamblerGambler
Hkatd Katd's picture
Joined: 6 Dec 2015
Posts: 56
Thanks given: 1
Thanks received: 50
Rated this casino
80
21 July 2018 - 9:52pm
#18

This casino does not have 24 hours live chat but i don't mind because this casino is really professional !The first thing i like at this casino is the graphics !This casino has a story telling ! Also this casino has great Netent games such as Joker Pro, Starburst , Aloha Cluster Pays and many other games ! The live chat even it is not 24 hours it is really fast and helpful !I deposit few times at this casino but i did not win but i will deposit again and hope to be more lucky next time ! I recommend this casino go and try your luck guys ! Wish you happy spinning

CL-Ed

plGrzankowski
Low RollerLow Roller
Joined: 23 Dec 2018
Posts: 35
Thanks given: 0
Thanks received: 23
Rated this casino
80
2 January 2019 - 9:40am
#19

CasinoHeroes is a quite specific place. After logging in, you get the impression that someone made us in a bamboo and waved us into the scenes of fairytale fights with all sorts of monsters. However, this is a deliberate and consistent effect with the casino concept. You play the role of heroes who, playing in a casino, collect a strip of energy needed to clash with the "boss" or monster after defeat, which can be rewarded with bonuses such as diamonds for free spins, or free spins.

trustworthy. I made a larger amount in it and I had no problem with withdraw. I recommend

CL-Ed

lvblck
Jackpot ChaserJackpot Chaser
Location: The North
Joined: 6 Apr 2016
Posts: 2368
Thanks given: 116
Thanks received: 661
Rated this casino
80
22 January 2019 - 5:29pm
#20

Casino Heroes, previously known as Casino Saga is one of my all time favorite casinos. I've been playing there for years now and not too long ago I finally reached a VIP status there. That being said, I do have a bit of mixed feelings when it comes to them. From one side, the casino has a great range of games both on desktop and mobile and for the most part I play on my mobile and can't complain. From the other side, I have noticed quite of a change in their promotions in the last few months. They used to have more frequent offers and being a VIP member, there isn't too many benefits that come with it. VIP Account manager?-yes. Free spins offers sometimes?-yes. But nothing that would make them extra special. I believe that the reason why I prefer playing there is simple- I have a verified account, the user experience is good and it's comfortable.

CL-Ed

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