Casino Heroes Review
Casino Heroes is an online casino established in 2014 with games supplied by Betsoft, Evolution Gaming, Genesis Gaming, Microgaming, Net Entertainment, Play'n Go, Quickspin, Rabcat, and Yggdrasil Gaming. It is operated by Hero Gaming Limited and is registered under the jurisdictions of Malta and Curaçao. Last updated: August 5, 2015.
Review of Casino Heroes
Launched in May 2014, Casino Heores (formerly known as Casino Saga) is a Malta based and licensed online casino that seeks to mix social casino gaming elements, role playing game (RPG) staples, and online casino games to provide a unique betting experience. While the casino does offer several unique features, there are still some things that I noticed that need quite a bit of polish to make this experience something that is spectacular. What does Casino Heroes do well, and what can it improve on?
Mixing Video Games and Online Casinos, a Tough Undertaking
Combining the different genres of video gaming and online gambling so directly is not usually seen, and has to be a bit of a complicated affair. At first glance you might think that slots and role-playing games are diametrically opposed, but consider the reams of text that has been written concerning the "slot machine mechanics" of popular RPG-lite video games like Diablo 3. It seems fair to say that a large proportion of that particular video game's player base dislikes the random slot-machine-style item drops, with only the luckiest players finding the rare or "legendary" equipment needed to take on the game's final bosses. But can it work the other way around, with a casino implementing RPG-style rewards, character choices, and advancements? To this end, the Casino Heroes developers have designed the casino with different locations, boss battles, and various casino games that can be unlocked by wagering certain amounts and defeating said bosses.
While this may seem like an interesting concept at first glance, it is fair to say that the execution does not live up to the promise. When you register you are able to pick an avatar from a selection of characters. Your character begins your "saga" on a beautifully detailed island and advances to different areas as you play. Each spin of the reels or deal of the cards advances a meter closer to the point where you qualify to fight a boss battle. Beat the boss and you can move on to the next level or area of the island. As you play you earn XP, or experience points, which are vital in a video game RPG as they are accumulated in order to advance levels and make your characters more powerful. I am still mystified as to what they do at Casino Heroes though. You don't earn extra powers, as obviously this would not make sense on slot machines, and you cannot use them for anything. I could find no explanation of them and they appear to be nothing more than a meaningless number that increases as you play.
"Boss battles" in a casino?
Boss battles have to be the biggest missed opportunity of all at Casino Heroes. Every single one is the same and consists of "fighting" an enemy boss for each area of the island by spinning a three-tiered wheel of fortune which is very similar to Cryptologic's Millionaire's Club or Net Entertainment's popular Mega Fortune bonus rounds. You start on the outer wheel and you take turns with the boss at spinning the wheels. If you land on an arrow you advance to an inner wheel until you hit the centre of the wheels, in which case you win the battle and collect the prizes on offer. The prizes are determined by the spins made that don't land on the advancement arrows. You can add to your total of free spins, XP, or bonus cash, while the boss landing on any of those segments subtracts from the totals. I can't describe how mind-numbingly tedious these boss battles are. Ok I can. Fights can sometimes take more than 50 long and slow spins, with a large proportion of them landing on empty segments that do nothing. I was fortunate enough to win €500 in bonus cash at one stage, but this automatically added €20,000 in wagering to my account before I would be able to withdraw, and it looked to me like this was unavoidable. In addition, sometimes when you beat a boss you unlock games that were previously unavailable for play. Speaking of which...
Unlockable games? Spare me!
I have a major gripe with the unlockable games, just as I dislike unlockable stuff in video games. I do not understand why a casino would purposefully prevent players from wagering on certain games, especially when there are dozens of other casinos offering the same titles that Casino Heroes boasts, all playable from the moment you activate your registration. At one stage I wanted to change up from playing Dead or Alive, so I looked for one of my other Net Entertainment favourites, Wild Rockets. Too bad, so sad, the game was locked and would not be available to play until I beat the boss on level 22. You got that right - I had money I wanted to risk at a casino on a game I liked and the casino didn't want to take my money.
But does the pseudo role-playing make the casino more fun?
Ultimately I was left wondering what the point of the faux role-playing was. Was it a genuine attempt to make the casino more fun for players, or a strategy employed by the casino to entice more play from their players? I suspect that the answer is a bit of both, but in my eyes Casino Heroes fails at the first objective. Being unable to play your favourite games because they are locked, having to sit through boring and unimaginative boss battles, and being hit with unavoidable bonus "prizes" that have large wagering requirements are not my idea of "more fun". And this is truly a shame because in every other way, Casino Heroes is a fun and engaging casino. It would be infinitely better if the faux-RPG elements were removed or made optional, because I don't doubt that despite my misgivings, there will be plenty of people out there who will love this casino.
Banking and Customer Service
The banking system at Casino Heroes is adequate, with the casino supporting a small number of methods for deposits and withdrawals. Major credit cards and e-wallets, along with bank transfers round out your options. Deposits via everything except bank transfers are instant, while withdrawals take between 1 and 3 days depending on the method chosen. My test withdrawal to a Skrill account was paid within 24 hours.
Customer service is available through live chat and email, but I have to say that the support is a bit lacking as the team is not available 24 hours per day. This is an issue because Casino Heroes offers betting services all over the world, and players from Canada or Australia should be entitled to the same great service that players in the United Kingdom or the Netherlands receive for example.
Although this review may sound harsh, I really do appreciate the unique things that this casino is trying to accomplish. First and foremost it is a good casino with a good selection of high quality games. The problem is that many of the things that differentiate Casino Heroes from its competition are its weakest links. There is a good foundation here, but the pseudo-RPG saga needs some major tweaking if it is ever to be classed as an elite online casino.
Casino Heroes Jackpots
These are the current progressive jackpots at Casino Heroes as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.
|Mega Moolah Mega||$10,378,733 €10,378,733 £10,378,733|
|Mega Fortune Mega||€2,801,536|
|Major Millions||$1,185,047 €1,185,047 £1,185,047|
|King Cashalot||$480,152 €480,152 £480,152|
|Cyberstud Poker||$160,139 €160,139 £160,139|
|Roulette Royale||$148,111 €148,111 £148,111|
|Mega Fortune Major||€91,813|
|Cosmic Fortune Mega||€48,803|
|Poker Ride||$51,729 €51,729 £51,729|
|Tunzamunni||$50,907 €50,907 £50,907|
|Treasure Nile||$41,248 €41,248 £41,248|
|Triple Sevens Blackjack||$39,371 €39,371 £39,371|
|Cash Splash||$31,954 €31,954 £31,954|
|Super Lucky Frog Super||€28,719|
|LotsaLoot||$30,272 €30,272 £30,272|
|Jackpot Deuces||$27,994 €27,994 £27,994|
|SupaJax||$21,900 €21,900 £21,900|
|Fruit Fiesta||$17,388 €17,388 £17,388|
|Mega Moolah Major||$10,687 €10,687 £10,687|
|Wow Pot||$4,665 €4,665 £4,665|
|Cosmic Fortune Major||€3,052|
|Super Lucky Frog Lucky||€1,601|
|Cosmic Fortune Midi||€1,097|
|Mega Fortune Rapid||€536|