Casino Del Rio Review
Casino Del Rio is an online casino with games supplied by Playtech. It is operated by Zirconium Gaming Limited and is registered under the jurisdiction of Antigua and Barbuda. Last updated: September 6, 2016.
Review of Casino Del Rio
Casino Del Rio operates out of the Caribbean island nation of Antigua and Barbuda and is powered by Playtech software. The casino has more than 300 games in its library, but how does this casino actually stack up when you get past the marketing points on its website and start playing for cash?
Blacklisted: operator engaged in hacking and cybercrime
During 2014 we saw an explosion in websites that were illegally hacked to serve literally millions of pages promoting various online casinos, without the knowledge or consent of the people that owned these websites. Such illegal acts can irreparably harm the hacked websites, with a short term boost in clicks for the casinos and eventual search engine warnings and penalties and commensurate loss of business for the owners of the hacked sites. These hacked pages commonly featured advertisements for casinos such as Winner Casino that are also run by Del Rio's operator, Zirconium Gaming Ltd. After being alerted to this fact the response from the operator was complete silence and the continued appearance of the advertising. This demonstrated that not only was the operator aware of what was going on, it was actively encouraging the criminal activity. Would you feel safe entrusting your money to a casino run by criminals that are willing to hack, deface, and steal from other websites in order to make more money for themselves? No, me neither.
Software and Games
Casino Del Rio has an easy to install software package that includes a library of 300 Playtech powered games, 17 of which are tied to a progressive jackpot. The slots at Casino Del Rio are colourful and a lot of fun to play, and if you have played Playtech games before you will know exactly what to expect: i.e. high production values and a variety of licensed themes including Marvel Comics slots like Spider-man, Fantastic Four, Wolverine and X-Men, along with diverse titles such as The Sopranos, The Mummy, Rocky, and Monty Python's Spamalot.
The casino also offers the standard table games blackjack, three card poker, roulette, craps and a few variants like blackjack switch. The games are fun and we had a blast playing through them. Of particular note at Casino Del Rio is the holding of odd games that gamblers may not have gotten their hands on before. These include Asian inspired games like Pachinko, Mahjong, and the vast variety of arcade games like darts. The vast catalogue definitely plays well at Casino Del Rio, but how are the customer service and banking options?
Banking and Customer Support
There are more banking options available to players at Casino Del Rio than almost any other casino we have taken a long look at. We counted no less than 40 different ways for players to deposit and withdraw funds from the casino, and although many of them are limited to different regions, it is still great to see so many different ways to fund and withdraw money from an internet casino.
The withdrawals at this casino are not fast. When you submit your withdrawal you can expect to have it held in a reversible pending status for at least 3 days, sometimes more, and you will have to verify your identity before making your first cashout. We were disappointed to see that the casino enforces a maximum withdrawal limit of $9000 per month, which includes progressive winnings. Imagine how long it would take you to get your funds if you won a million dollar progressive through Casino Del Rio. This is a shameful situation but sadly typical of many of the "2nd tier" Playtech casinos these days, and unsurprising given the other conduct of this casino's operator.
Customer service is a mixed bag at Casino Del Rio. They offer email, telephone and postal customer support through the website and an instant chat facility in the casino. Unfortunately you will find that the instant chat facility frequently annoys you with an operator (or more likely a bot) popping up to try to entice you to deposit by offering you bonuses.
Casino Del Rio does a good job at offering a plethora of solid games which are pretty much the same as every other Playtech casino. However it is frankly a second rate casino given the slow withdrawal processing, low monthly withdrawal limits, and the inclusion of progressive jackpot winnings with this frankly ridiculous clause. Considering the mentioned problems along with the shady behaviour of the operator, I cannot think of any reason why anyone would want to play at this casino.