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Casino Cruise Review

Casino Cruise is an online casino established in 2014 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Genesis Global Ltd and is registered under the jurisdictions of United Kingdom, Malta and Curaçao. Last updated: May 27, 2015.

usCasino Cruise does not accept players from the United States.

4.5

rating: Great

9

usCasino Cruise does not accept players from the United States.

We recommend the following casinos instead:

Review of Casino Cruise

Themed along the lines of a casino that you might find on board a cruise ship while travelling around some of Europe's grandest cities, Casino Cruise appears at first glance to ooze sophistication and elegance. The casino is an all-browser affair that offers games from top developers including Microgaming and Net Entertainment. I grabbed my boarding pass and took a ride with Casino Cruise to see if the style is backed by substance.

Software and game selection

As mentioned the main suppliers for the in-browser games you can find at this casino are Microgaming, via their Quickfire platform, and Net Entertainment. You can also find games from Play'n'Go, along with a number of smaller developers that are included as part of the Quickfire system. Freshly released games that I found while reviewing this casino included Dracula, Game of Thrones, Spiñata Grand, Steam Tower, and a couple of jaw-dropping games Forsaken Kingdom and Dragon's Myth, which are developed by boutique designer Rabcat. The design skill and animation modelled in these games really do have to be seen to be believed.

In all there are several hundred slot machines and the casino provides several ways of finding the right game for you. First off is the large search box which you can find on the game page that instantly looks for the game by name and shows you the results without re-loading the page. If you don't have a specific game in mind, you can browse via category, or even one of the preset collections based on themes such as "Film and TV", "Relaxed Vacation", or "World Tour". The search results are presented in the almost ubiquitous rectangular grid format that you are no doubt used to seeing just about everywhere by now. All in all it is a well designed and slick website that makes finding a game amongst such a big collection as easy as can be.

Those of you that prefer table games to slots have plenty to choose from as Casino Cruise stocks a full range of both Microgaming and Net Entertainment games. They have many variants of Blackjack, Roulette, and Baccarat, along with others such as Caribbean Stud Poker, Casino Hold'em, Oasis Poker, Red Dog, and Texas Hold'em. I did notice that they don't have a game of Craps though. You also have the option of playing live versions of Roulette, Blackjack, or Baccarat through the eight live dealer tables that the casino relays from a studio, 24 hours a day.

Banking and customer support

This casino has one of the widest ranges of currencies (28 supported natively) and banking options that I have ever come across. With credit cards, e-wallets, bank transfers, and vouchers all accepted, you should have no trouble moving your money into or out of this casino. After signing up and playing on and off for a couple of days, I submitted my first withdrawal. It took around a day for my identification documents to be verified and was then paid to my Neteller account before 2 days had passed. So not the fastest but not too bad overall, and I would expect future withdrawals to be processed faster without the need for another ID check. One thing to keep in mind though is that the withdrawal limits at Casino Cruise are not among the top end of the industry. The most you may withdraw is €5,500 per week and €22,000 in a month (€50,000 for VIP players), and should you hit a huge win of over €100,000 you can expect the casino to pay it to you in monthly instalments over a 10 month period.

Customer support is handled by either live chat, email or telephone. There is also a handy "call back" button that allows you to leave your phone number and the casino's support will call you back, which saves you paying any phone fees. One time when I tried to contact live chat I was told that all agents were busy and that I would have to leave a message and wait for them to get back to me. I'm not sure whether this was truly the case or simply that they do not operate 24/7 as the casino does not publish their support hours of operation. However I tried the call back option and someone called me within 5 minutes so it all worked out in the end.

Security, fairness, and responsible gambling

I was pleased to see that the casino operates at all times under a secure HTTPS connection. This encrypts all communication between your computer and the casino's servers so that the privacy of your financial transactions and gameplay is maximised. The casino has detailed and effective responsible gambling controls that allow you to limit your gaming according to different criteria that you set up in your account. For example, I can set a maximum daily, weekly, or monthly deposit, wagering, or loss limits, or even a maximum session time limit which will automatically log you put of the site when reached.

Casino Cruise is licensed to operate both by the United Kingdom Gambling Commission and the Malta Gaming Authority. The fairness of the games at Casino Cruise is not in question as popular, well known game providers such as Net Entertainment and Microgaming regularly have their random number generators audited to ensure that the results of the games are truly random. Many of the games at the casino have their RTP figures published in either the paytables or their help files. However, not all of the games do so, and there is no centralised list or page that details these numbers, nor does the casino publish any audited payout figures or monthly reports.

Conclusion

As you can no doubt tell from my words above, I was mightily impressed with Casino Cruise. It is a high quality casino with a great collection of games and wide currency support, that is backed by solid licensing and UK-based regulation. The main drawback that I can see are the weekly and monthly withdrawal limits that are most likely to affect those of you lucky enough to enjoy a larger than average bankroll.

Casino Cruise Jackpots

These are the current progressive jackpots at Casino Cruise as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.

Mega Moolah Mega $4,144,928 €4,144,928 £4,144,928
Mega Fortune Mega €3,213,738
Hall of Gods Mega €1,442,267
Major Millions $946,112 €946,112 £946,112
Arabian Nights €723,115
King Cashalot $290,143 €290,143 £290,143
Cyberstud Poker $232,050 €232,050 £232,050
Roulette Royale $220,022 €220,022 £220,022
Divine Fortune Mega €160,077
Poker Ride $149,534 €149,534 £149,534
Treasure Nile $124,019 €124,019 £124,019
Triple Sevens Blackjack $111,282 €111,282 £111,282
Mega Fortune Major €32,783
SupaJax $37,400 €37,400 £37,400
Tunzamunni $26,465 €26,465 £26,465
Jackpot Deuces $20,774 €20,774 £20,774
Cash Splash $19,710 €19,710 £19,710
Hall of Gods Midi €14,817
Cosmic Fortune Mega €11,919
Mega Joker €11,360
Mega Moolah Major $13,142 €13,142 £13,142
Super Lucky Frog Super €9,345
Fruit Fiesta $10,202 €10,202 £10,202
LotsaLoot $9,468 €9,468 £9,468
Cosmic Fortune Major €4,505
Wow Pot $4,983 €4,983 £4,983
Hall of Gods Mini €3,223
Super Lucky Frog Lucky €2,010
Cosmic Fortune Midi €1,840
Mega Fortune Rapid €299
20 replies • Last post

Comments

krcoolsongss
Slots FanSlots Fan
Joined: 2 Dec 2014
Posts: 1366
Thanks given: 878
Thanks received: 619
Rated this casino
80
22 May 2015 - 1:32pm
#1

As I remember, I got the sign-up free spins (10~20) from this casino, but, couldn't withdraw Sad

But, I haven't played in this casino, yet.

Now, by your review, I can feel safe Smile

nlnelsnik
Bronze PlayerBronze Player
nelsnik's picture
Location: Netherlands
Joined: 16 Aug 2015
Posts: 259
Thanks given: 5
Thanks received: 233
Rated this casino
60
20 August 2015 - 11:06am
#2

Casino Cruise,
is an Slightly weird Casino, they are very famous also due the provide netent games,
but there service's are going up and down and they are running around with people, if i check complaints on the web. delaying payments for no reason, people getting ignored on attempting to contact the casino in different way's. too me this also happened, asked few time's how late and when they process my withdrawal, and there agents, say only; No idea. that's it further attempts to contact them all failed, withdrawal was send 8 days later! that's absolute worse i ever saw! there promotion's are good, but with this kind of service nobody would be happy to play there i guess. i would not choose them anymore for a nice couple hours of playing.

1 member gave thanks for this useful post: CL-Ed

Don't follow me!, I'm Lost too....Smile

bybelaff
True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 885
Thanks given: 231
Thanks received: 339
Rated this casino
40
2 September 2015 - 1:26pm
#3

Hehe, found somewhere a link - create account at casino cruise and get 20FS on starburst - no deposit needed. Hm, okay, opened link, checked terms - nothing about Belarus, great, lets' register and play our 20 FS. Registered, confirmed account, opened SB - no FS for me. Contact live chat and was told that my country is not eligible for any bonuses at casino cruise. Lol, i pointed out that in terms at casino there is nothing about that. They told me that it is a rule, and they nothing can do. Closed tab with this casino and forget about it.

I am ok with this, but you really need to put this in term, to not waste my time. Quite bad thing.

1 member gave thanks for this useful post: CL-Ed

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7207
Thanks given: 3364
Thanks received: 2730
3 September 2015 - 12:40am
#4

I checked our database and we already have Belarus (and a few other countries) already marked as "no bonuses" for this casino. So they must have it in their terms somewhere...

Here it is. I found it in the general bonus T&Cs:

Quote:

5. Players from the following countries are not permitted to receive the first deposit bonus, any deposit bonuses or free spins unless otherwise stated: Turkey, Romania, Lithuania, Belarus, Latvia, Czech Republic, Hungary, China, Bulgaria, Poland and Ukraine.

Stick with CL Belaff. We at least try to save you from wasting your time! Wink

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

nldakraam1
GamblerGambler
dakraam1's picture
Location: groningen
Joined: 3 Jan 2015
Posts: 83
Thanks given: 19
Thanks received: 31
Rated this casino
80
17 September 2015 - 9:02am
#5

nice netent casino the most fun casino to play working fast and safe the support was amazing good for me and that is what i love here but there where not very good bonussen or promotions but maybe it wil come i give this casino 4 out of 5 stars and play it more

1 member gave thanks for this useful post: CL-Ed

nzMattl
GamblerGambler
Mattl's picture
Location: New Zealand
Joined: 1 Oct 2012
Posts: 89
Thanks given: 15
Thanks received: 71
5 February 2016 - 2:02am
#6

Ok so signed up because of the review here. Looks like they have decent promotions so thought all good. 29 free ndb spins + nice welcome package is a bonus plus they have NZD as a currency option which ticks all the boxes Smile
Went through the T&C's after sign up and noticed it's operated and managed by Everymatrix Ltd not Genesis Global Ltd.
If you know everymatrix ltd they have some strict policies concerning closed or self excluded accounts at other casinos they operate (they run alot of casinos) which they can implicate at anytime as i have learnt by experience ie: withdrawing then the rules kick in! Stop Also what livechat says can be over-ruled by everymatrix ltd so beware.
Rules this place out for me Angry
Such is Life......Next>

1 member gave thanks for this useful post: coolsongss

krcoolsongss
Slots FanSlots Fan
Joined: 2 Dec 2014
Posts: 1366
Thanks given: 878
Thanks received: 619
Rated this casino
80
5 February 2016 - 10:13am
#7
Mattl wrote:

Ok so signed up because of the review here. Looks like they have decent promotions so thought all good. 29 free ndb spins + nice welcome package is a bonus plus they have NZD as a currency option which ticks all the boxes Smile
Went through the T&C's after sign up and noticed it's operated and managed by Everymatrix Ltd not Genesis Global Ltd.
If you know everymatrix ltd they have some strict policies concerning closed or self excluded accounts at other casinos they operate (they run alot of casinos) which they can implicate at anytime as i have learnt by experience ie: withdrawing then the rules kick in! Stop Also what livechat says can be over-ruled by everymatrix ltd so beware.
Rules this place out for me Angry
Such is Life......Next>

Ah, Casino Cruise is also the Everymatix...
I got my account forcefully self-excluded in two casino - Casino Luck and Next Casino.

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7207
Thanks given: 3364
Thanks received: 2730
18 February 2016 - 5:04am
#8

EveryMatrix is a platform supplier that offers operators an easy way to set up a casino. They provide the software, allow the operator to pick which games to run, arrange payment processing integration and back-end stuff like that. They are often termed a "white label" supplier. Most of the EM casinos share the same license and as such, the sites all say that they are operated by EveryMatrix Ltd. However the actual operators running the casinos vary from site to site, so we have where possible attempted to find out the name of the company that is actually managing each site rather than saying they are all run by the same people (because they aren't). Payment speed, promotions and service levels can differ depending on who is actually running the specific "skin" that you are playing at.

However you are right that you can be affected by a policy applied at one site across others. I presume that EveryMatrix maintains a database of self-excluded players and checks against this whenever you register at any of their casinos. It is very important to remember that you should not use self exclusion as a convenient way of getting your account closed if you no longer ant to play at a casino. It is the nuclear option because most casinos just take that to mean that you have a gambling addiction.

We have recently finished some work that allows us to specify both the platform used by a casino and the specific game suppliers that they use. Not all EM casinos have the same games for example. If you look in the right column in the review above, we now list the platform supplier if it is known.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
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devarver
GamblerGambler
Joined: 27 Jun 2016
Posts: 94
Thanks given: 5
Thanks received: 99
Rated this casino
80
7 July 2016 - 1:20pm
#9

Casinocruise is a professional casino Business and very Safe to Play at. I actually know the People a bit that run this Casino so i can guarantee theyre a safe place. Ok, compared to some other casinos the withdrawals are rather slow but they make up for it by offering a very tasty 200% bonus on the first deposit. So yeah i Play here ocassionally but not every week. Had one good Session so far with a big hit on dead of alive. Recommended!

1 member gave thanks for this useful post: CL - klaw

hk櫻井豪
FreerollerFreeroller
櫻井豪's picture
Location: HK
Joined: 13 Sep 2016
Posts: 7
Thanks given: 0
Thanks received: 3
Rated this casino
100
5 October 2016 - 4:58am
#10

Game platform is very nice, nice website and fast operators are very helpful and I got the bonus that I wanted after negotiation.
Lots of games to choose from, lots of offer and promotions, and also get a point for every 10$ you spent which can convert to cash ( no wagering ) for every 100 points.
Very well done.

1 member gave thanks for this useful post: CL-Ed

ausharpy88
NewbieNewbie
sharpy88's picture
Location: Warnbro Western Australia
Joined: 25 Oct 2016
Posts: 2
Thanks given: 0
Thanks received: 1
25 October 2016 - 7:46pm
#11

Not as I thought would be a good games or nothing special and 20 dollars on paysafe is just Un fair

zaLambino
Bronze PlayerBronze Player
Lambino's picture
Location: Johannesburg,
Joined: 14 Apr 2015
Posts: 250
Thanks given: 189
Thanks received: 200
Rated this casino
60
13 December 2016 - 9:26am
#12

I must be honest I only registered with Casino Cruise for the welcome bonus they were offering newly registered players at the time which consisted of fifty five no deposit free spins without wagering requirements on Starburst which Is honestly too good to be true but sadly I did not manage to withdraw any winnings as greed got the better of me, One great perk of playing at Casino Cruise for South African players is its one of the few multi software casinos that offers ZAR as a playing currency another perk is the very wide variety of payment options available with all the popular e-wallets and pre paid card options available as well as the popular credit cards such as master card and visa , the support are available 24hrs a day via either live chat , email or phone call and support are friendly and professional , all in all they a fairly decent casino but I have seen many complaints in player forums regarding issues on the bonuses they offer so I think its best to play bonus free here to avoid any drama

1 member gave thanks for this useful post: CL-Ed

Like an ice cream on a hot summers day , so are the days of our lives

nptonius51
Card SharkCard Shark
Joined: 2 Mar 2017
Posts: 114
Thanks given: 12
Thanks received: 19
Rated this casino
60
4 March 2017 - 5:06pm
#13

upon my reviews it seem this CAsino is trustful I will take a look then might I will make deposit for testing. Joking

nptonius51
Card SharkCard Shark
Joined: 2 Mar 2017
Posts: 114
Thanks given: 12
Thanks received: 19
Rated this casino
60
4 March 2017 - 5:10pm
#14

aha I checked the Cruise casino its look good with nice lay out I won some and losed them back by playing at baccarat as I'm addicted of Baccarat.

lvblck
Fortune HunterFortune Hunter
Location: The North
Joined: 6 Apr 2016
Posts: 1914
Thanks given: 108
Thanks received: 487
Rated this casino
80
6 March 2017 - 2:50pm
#15

This is a casino I found out a long time ago.I still remember that they offered some free spins for new players and they had some decent wagering requirements, which of course attracted me. Anyways, I did claim that offer and didn't win, but I enjoyed their page design and I made a deposit. I have played there several times now and I have also managed to make a withdrawal. I have spoken to their support and I think that they are very professional and friendly. The withdrawal I made also didn't take too long, I think it was around 2 days. I do wish that they had more promotions available but all in all, I really like them.

1 member gave thanks for this useful post: CL - klaw

ltKepskis
Card SharkCard Shark
Kepskis's picture
Location: Lithuania
Joined: 29 Nov 2014
Posts: 128
Thanks given: 52
Thanks received: 74
10 May 2017 - 11:37am
#16

I heard that this casino is reliable. But when I have registered and received free spins couple of hours I was wagering it and later support said that this bonus isn't cashable before you made deposit. But it's called "no deposit bonus", what a nonsense Joking So I felt angry and frustrated about that and I haven't played there anymore.

zaDina Aliquo
GamblerGambler
Dina Aliquo's picture
Location: South Africa
Joined: 13 Oct 2016
Posts: 94
Thanks given: 28
Thanks received: 71
Rated this casino
80
23 September 2017 - 3:36am
#17

I have read many positive reviews about this casino. I have registered here but have not had the feeling to play here as yet...not sure why. They have a great themed casino and some great promotions and offers to take up. Their support is great and helpful. I haven't heard anyone winning massive amounts here but I haven't read anyone post anything negative about this casino. I feel they are reliable and fair

1 member gave thanks for this useful post: CL - klaw

idbossulo
Silver PlayerSilver Player
bossulo's picture
Location: INDONESIA
Joined: 7 Oct 2017
Posts: 435
Thanks given: 171
Thanks received: 169
Rated this casino
60
13 October 2017 - 8:29pm
#18

i have good experience on casino cruise. i stopped play because they no allow player from my country to playing any netent providers. microgaming server here several times error

1 member gave thanks for this useful post: CL - klaw

"The big one" for my live in the future

idEndro Nawawi
Silver PlayerSilver Player
Endro Nawawi's picture
Location: Indonesian
Joined: 23 Oct 2017
Posts: 418
Thanks given: 150
Thanks received: 77
Rated this casino
60
4 November 2017 - 1:41pm
#19

i sign up and get 55 free spins no deposit on starburs,but i can't find starburs slot in lobby game,im chat with contack suppot they say netent not eligible customer from indonesian,because the incident made me not make a deposit,my favorite game netent,i can't play it,
but this casino has a good rating and can be trusted,that's one of the advantages of this casino, if you are in an eligible country you can try a casino cruise, they have a welcome bonus that you deserve to consider

1 member gave thanks for this useful post: CL - klaw

idPharidodot
Silver PlayerSilver Player
Pharidodot's picture
Location: Indonesia
Joined: 20 Oct 2017
Posts: 413
Thanks given: 132
Thanks received: 146
Rated this casino
40
19 November 2017 - 6:21pm
#20

2 years ago I joined a casino cruise, when I saw some interesting promotions like freespin, after I filled out my form there was no notice about the freespin bonus, then I went to live chat to inquire about the bonus, and the result they changed the freespin bonus which previously used in the game starbust they swapped with the SUNTIDE game from microgaming, I got 55 freespin in suntide, as I recall on the 20th spin I got bigwin about $ 20, but not long the game suddenly stopped and could not continue, after me try to reload it still does not work, then i go to live chat for that problem then they answer there is no history of any victory, but obviously i see with 100% awareness that i got bigwin, and i think they are unfair so i consider them not good for me, i can play somewhere better. Although they are also good, but to me they are very unresponsive,

1 member gave thanks for this useful post: CL - klaw

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