Casino Cruise is an online casino established in 2014 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Genesis Global Ltd and is registered under the jurisdictions of United Kingdom, Malta, Curaçao and Sweden. Last updated: June 11, 2019.
Themed along the lines of a casino that you might find on board a cruise ship while travelling around some of Europe's grandest cities, Casino Cruise appears at first glance to ooze sophistication and elegance. The casino is an all-browser affair that offers games from top developers including Microgaming and Net Entertainment. I grabbed my boarding pass and took a ride with Casino Cruise to see if the style is backed by substance.
As mentioned the main suppliers for the in-browser games you can find at this casino are Microgaming, via their Quickfire platform, and Net Entertainment. You can also find games from Play'n'Go, along with a number of smaller developers that are included as part of the Quickfire system. Freshly released games that I found while reviewing this casino included Dracula, Game of Thrones, Spiñata Grand, Steam Tower, and a couple of jaw-dropping games Forsaken Kingdom and Dragon's Myth, which are developed by boutique designer Rabcat. The design skill and animation modelled in these games really do have to be seen to be believed.
In all there are several hundred slot machines and the casino provides several ways of finding the right game for you. First off is the large search box which you can find on the game page that instantly looks for the game by name and shows you the results without re-loading the page. If you don't have a specific game in mind, you can browse via category, or even one of the preset collections based on themes such as "Film and TV", "Relaxed Vacation", or "World Tour". The search results are presented in the almost ubiquitous rectangular grid format that you are no doubt used to seeing just about everywhere by now. All in all it is a well designed and slick website that makes finding a game amongst such a big collection as easy as can be.
Those of you that prefer table games to slots have plenty to choose from as Casino Cruise stocks a full range of both Microgaming and Net Entertainment games. They have many variants of Blackjack, Roulette, and Baccarat, along with others such as Caribbean Stud Poker, Casino Hold'em, Oasis Poker, Red Dog, and Texas Hold'em. I did notice that they don't have a game of Craps though. You also have the option of playing live versions of Roulette, Blackjack, or Baccarat through the eight live dealer tables that the casino relays from a studio, 24 hours a day.
This casino has one of the widest ranges of currencies (28 supported natively) and banking options that I have ever come across. With credit cards, e-wallets, bank transfers, and vouchers all accepted, you should have no trouble moving your money into or out of this casino. After signing up and playing on and off for a couple of days, I submitted my first withdrawal. It took around a day for my identification documents to be verified and was then paid to my Neteller account before 2 days had passed. So not the fastest but not too bad overall, and I would expect future withdrawals to be processed faster without the need for another ID check. One thing to keep in mind though is that the withdrawal limits at Casino Cruise are not among the top end of the industry. The most you may withdraw is €5,500 per week and €22,000 in a month (€50,000 for VIP players), and should you hit a huge win of over €100,000 you can expect the casino to pay it to you in monthly instalments over a 10 month period.
Customer support is handled by either live chat, email or telephone. There is also a handy "call back" button that allows you to leave your phone number and the casino's support will call you back, which saves you paying any phone fees. One time when I tried to contact live chat I was told that all agents were busy and that I would have to leave a message and wait for them to get back to me. I'm not sure whether this was truly the case or simply that they do not operate 24/7 as the casino does not publish their support hours of operation. However I tried the call back option and someone called me within 5 minutes so it all worked out in the end.
I was pleased to see that the casino operates at all times under a secure HTTPS connection. This encrypts all communication between your computer and the casino's servers so that the privacy of your financial transactions and gameplay is maximised. The casino has detailed and effective responsible gambling controls that allow you to limit your gaming according to different criteria that you set up in your account. For example, I can set a maximum daily, weekly, or monthly deposit, wagering, or loss limits, or even a maximum session time limit which will automatically log you put of the site when reached.
Casino Cruise is licensed to operate both by the United Kingdom Gambling Commission and the Malta Gaming Authority. The fairness of the games at Casino Cruise is not in question as popular, well known game providers such as Net Entertainment and Microgaming regularly have their random number generators audited to ensure that the results of the games are truly random. Many of the games at the casino have their RTP figures published in either the paytables or their help files. However, not all of the games do so, and there is no centralised list or page that details these numbers, nor does the casino publish any audited payout figures or monthly reports.
As you can no doubt tell from my words above, I was mightily impressed with Casino Cruise. It is a high quality casino with a great collection of games and wide currency support, that is backed by solid licensing and UK-based regulation. The main drawback that I can see are the weekly and monthly withdrawal limits that are most likely to affect those of you lucky enough to enjoy a larger than average bankroll.
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