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Casino.com Review

Casino.com is an online casino established in 2007 with games supplied by Playtech. It is operated by Mansion Limited (Gibraltar) and is registered under the jurisdictions of Gibraltar and United Kingdom. Last updated: May 21, 2014.

usCasino.com does not accept players from the United States.


rating: Very Good


usCasino.com does not accept players from the United States.

We recommend the following casinos that do:

Review of Casino.com

This Playtech powered casino's highly desirable domain name was acquired in 2003 from Swedish gambling software developer Boss Media for $5.5 million. That gives you an idea of the deep pockets the owners of Casino.com, the Mansion Group, possess. At Casino.com you can play some serious casino games while having fun, with the knowledge there is 24/7 customer support available in a huge number of local languages.

Software and games

Casino.com is powered by Playtech, one of the industry leaders in online gambling software. There are well over 150 games to choose from, with some of the most popular including licensed MGM movie slots like Kong, Rocky or The Pink Panther, and Marvel Comics slot machines which include the likes of The Incredible Hulk, Iron Man, X-Men, and Fantastic Four.

The slot machines aren't the only drawcard though, as the casino also offers great selection of table games including Roulette, Baccarat, several versions of Blackjack, Caribbean Stud, Casino Hold'em, Craps, Pai Gow Poker among many more. Throw in some Video Poker and a bunch of parlour games, not to mention live dealer versions of Roulette, Blackjack, Baccarat and Casino Hold'em, and you can see that there is plenty to keep you amused and entertained.

Casino.com is available in a multitude of languages, currencies, and localised sub-sites tailored to over 30 countries.

Customer support and banking options

The customer service support team is available 24 hours a day, 7 days a week through email, live chat and toll-free numbers for a variety of different countries. The support team can handle customer calls ranging from banking problems to technical difficulties, and in our tests we have found them to be courteous and helpful.

Deposits and withdrawals may be made via a wide variety of methods, including credit cards, bank transfers, and major e-wallets such as Neteller and Moneybookers. We recommend transacting using an e-wallet as the deposit and withdrawal times are quickest using these methods. We have found that a Neteller withdrawal is generally received within 3-4 days of submitting a cashout, no doubt due to the frustrating 48 hour hold period on all withdrawals, during which time the less patient of you may be tempted to reverse your winnings and play some more. Note that the casino takes security very seriously, so you will need to provide proof of identity before your first withdrawal is processed.


There is plenty to like about Casino.com, but it is let down somewhat by its withdrawal policy that holds all cashouts pending for a couple of days. Apart from that, it is backed by a financially strong business that also operates another successful online casino, Mansion Casino. It is licensed and regulated in one of the premier licensing jurisdictions of Gibraltar and offers a great collection of Playtech games in a wide choice of languages and local currencies.

Casino.com Jackpots

These are the current progressive jackpots at Casino.com as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.

Jackpot Giant $3,642,652 €3,347,961 £2,984,789
Funky Fruits $1,686,011 €1,553,658 £1,390,548
Sweet Party $1,350,826 €1,245,589 £1,115,897
Spamalot Holy Grail $1,313,044 €1,206,819 £1,075,908
Beach Life $762,505 €704,863 £633,826
Gladiator $730,525 €671,426 £598,593
Marvel Ultimate Power $652,075 €599,322 £534,310
Frankie Dettori's Magic Jackpot $541,141 €497,363 £443,411
Gold Rally $533,698 €496,589 £450,857
Cat in Vegas $404,536 €371,809 £331,477
Thai Temple $338,120 €313,193 £282,473
Jackpot Darts $302,737 €284,313 £261,607
Winners Club Scratch Platinum $212,962 €181,397 £157,143
Magic Slots $183,043 €169,448 £152,694
Esmeralda $155,036 €144,516 £131,551
Progressive Blackjack $127,113 €120,875 £113,186
Purple Hot $124,022 €116,011 £106,138
Deal or No Deal Slot $116,958 €107,496 £95,835
Dollar Ball $100,704 €93,366 £84,323
Queen of the Pyramids $96,693 €89,680 £81,036
Progressive Baccarat $87,728 €84,676 £80,914
Everybody's Jackpot $69,910 €64,254 £57,284
Cinerama $58,159 €54,667 £50,364
Megaball $50,582 €48,108 £45,059
SafeCracker $47,786 €46,348 £44,574
Stravaganza $43,162 €40,479 £37,173
Fruit Mania $40,489 €37,314 £33,402
Diamond Valley $34,539 €32,149 £29,204
Pyramid of Ramesses $27,808 €26,772 £25,495
Wild Viking $24,822 €23,623 £22,145
Marvel Super Power $15,329 €14,089 £12,561
Genie's Hi-Lo $8,307 €7,736 £7,032
Major Pink Jackpot $6,277 €5,769 £5,144
Jacks or Better 10-line $2,868 €2,717 £2,531
Marvel Extra Power $2,840 €2,610 £2,327
Spamalot Slightly Less $2,143 €1,970 £1,756
Megajacks $1,794 €1,674 £1,526
Minor Pink Jackpot $286 €263 £234
15 replies • Last post


Joined: 27 Sep 2013
Posts: 9
Thanks given: 0
Thanks received: 0
Rated this casino
27 September 2013 - 1:35pm

I love playing at casino.com, mainly because the customer service there is amazing. I mean really amazing, they have really friendly online support staff 24/7 always available to chat to and can help you instantly. They also reward you generously for your loyalty, with constant bonuses and occasional free gifts too.

Joined: 5 Oct 2013
Posts: 6
Thanks given: 0
Thanks received: 0
5 October 2013 - 12:14am

I have been playing on casino.com for two weeks now ,won about 300 Euros which is not great but Oh well, asked for a withdrawal. 3-4 days go by nothing happens and then the frustration begun.
i contact HELP they say send in a valid ID and address proof , I send in my details My govt PPS card and Passport , they REFUSE IT! Then again I sent better quality scans of everything they say the GOVT PPS card is NOT VALID . This information is relayed after I do not hear from them for days and have to again go online to the HELP. Now I send in my BANK Registeration details and they again refuse on grounds they would like to see my transactions!! What kind of verification system is this? It looks to me like a gimmick or the responsible team wants to harass customers!
FYI , I play on bet365.com , golasbetintl.com , paddypower and a score of others , the verification took me 6 hours!! What a joy it is to play on these sites. PLEASE DO NOT WASTE YOUR TIME AND MONEY ON CASINO.com

CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 6221
Thanks given: 2516
Thanks received: 1808
5 October 2013 - 1:16am

hiteshs I will pass on your info to them and see if I can help get it sorted out.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 884
Thanks given: 231
Thanks received: 331
Rated this casino
15 January 2014 - 12:08pm

Hello, i test out casino.com long time ago, and in total made there probably 3-4 deposits. Shame that i did not know about casinolistings when i registering there, as from them i get only 100% bonus offer for first deposit, as i see from this page casinolistings.com offers a nice 200% bonus in casino.com . But you can not always get what you want, so i describe my experience with this casino. Support was nice, i used live chat to let know if i am eligible for their welcome bonus, and answer was simple yes, so i was happy to made my deposit. From my first deposit i am of course did not win anything, but as i told i made there few more deposits, and on the last one which was 30$ with 50% bonus i managed to clear wagering and request withdrawal of 180$, which cover my losses in this casino, so i was very happy. My withdrawal with verification tooks 5 days, and after this i decide to not play in this casino anymore.
Support: Live chat good, did not test email support.
Withdrawals: My first and only one withdrawal took 5 days, not good, as probably all playtech casinos paid faster.
Software: OK!
3 stars for casino.com, from my experience with them i did not find anything special and interesting, just average playtech casino.

Bronze PlayerBronze Player
Location: Minsk
Joined: 11 Mar 2014
Posts: 214
Thanks given: 11
Thanks received: 32
Rated this casino
11 March 2014 - 12:09pm

Hi, i hope you will enjoy my review of casino.com . Casino com is old and reputable playtech casino, but like many others in their line they had pending period of 4 days. I like pending from casino rewards, two days, but 4 days by my personal opinion is too long, i think they just want me to reverse my pending withdrawal and lost it. But i am never reverse my withdrawals, as i am believe i am strong gambler, and if i win money, i will wait and fight for it, but no any way that i will do such stupid thing like cancel cashout. Luckily, with my first deposit there i finish wagering with 200 or so, and request withdrawal. Documents were request on next day, and send by me right after this, and on third day waiting they verify my documents. On weekends they probably did not cashout, so i get my money after 6 days of waiting, and i think this is a lot of time!
Support: Two days for verify documents, email support.
Software: Playtech
Promotions: Of course i did not know!
Withdrawals: My first withdrawal took 6 days, pending period 4 days. I am not happy with such withdrawal time, and never play at this casino after this.

cjertrum's picture
Joined: 14 Jun 2014
Posts: 1
Thanks given: 0
Thanks received: 0
Rated this casino
14 June 2014 - 6:30pm

So far it seems very difficult to withdraw money from them! Very poor support I have got the last days. not recommended to use this site!

CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 6221
Thanks given: 2516
Thanks received: 1808
16 June 2014 - 2:28am

Hi cjertrum what have they been saying to you? I have sent you a private message in case you need any help in speeding things up.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks given: 0
Thanks received: 303
Rated this casino
14 July 2014 - 4:40pm

Casino.com it is playtech place and it was my probably one of the first playtech casino. i think it is safe place to play and i never have any bad thing with this guys who run this casino. It was possible to download software on PC and play from system not from browser. Casino support i think work not every day and not ev ery hour because few times at late night i click on online support and ask question but no one appear to help me with my question so probably better play this casino at a daylight when in live chat someone will be online and ready to help you. Casino verify accout in 3 days and my all payout request come to my skrill account with 4-5 days never faster it is of course not most fast paying playtech casino but at least they always was fair to me and i am ok with this speed. Also casino sent me bonuses often and if i remember good i am usually get bonuses weekly and also have very good conversion rate for comp points something like 80 points = 1$ and i think it is great. I can't play this casino anymore but it is good and safe place to play.

1 member gave thanks for this useful post: CL - klaw

Bronze PlayerBronze Player
AstanaKZ's picture
Location: near Astana, capital city
Joined: 18 Aug 2014
Posts: 257
Thanks given: 0
Thanks received: 256
Rated this casino
18 August 2014 - 1:28pm

Casino.com reputable online casino, that lasted very long. I played in this casino only once, and can not say did it really good or bad, because do not have much experience. But at least i was lucky to win some money and test withdrawals. But like always i'll better start with pluses for casino.
+ Software which is playtech here, is working perfect after downloading, and it is hard to even imagine that there can be any problems.
+ Customer support. It is great here, looks like live chat CS working any time of the day, and it is easy to get help from CS. I did not test email CS, but i am sure it should not be bad. But of course better use live chat.
+ Bonuses. Casino usually send reload bonuses, nothing special, but it is still better than nothing, and i am happy to list this as a plus for casino.com
And here is few minuses:
- Withdrawals. My first and single withdrawal took 6 days, due to long pending period. KYC took 1 day only, but it is does not help to get paid quickly.
- Promotions. Nothing really interesting, but it is typical for PT brands.
Final mark:
Decent and reputable, but long withdrawals make this casino not interesting.

1 member gave thanks for this useful post: CL - klaw

Gold PlayerGold Player
mrohacek's picture
Location: Slovakia
Joined: 9 Jun 2014
Posts: 534
Thanks given: 60
Thanks received: 429
Rated this casino
29 October 2014 - 2:38am

This casino is a little bit „standing out of the crowd“ (or, you know what I mean), mainly thanks to the fact, that it certainly must provide much stronger support service than the other casinos – why? Just imagine what would any PC-analphabet do, when he realizes that he would gamble a bit – „casino.com“. And I guess that this casino has the highest ratio of beginner or „online-unskilled“ players in this cause Smile.
Anyway some time ago there was no reason for me to enter this casino (it was looking very common and I have also read some negative references), but then I found somewhere 300% bonus on it and that was enough of a reason to register and try it (it gives more opportunities certainly). I signed up and deposited & claimed my wished bonus – they provide Marvel slots by Playtech software, and the casino is looking overall quite nice and makes good impression on me. I started to play Hulk and after a while switched to another Marvel game, but the slots were cold, and I could even stand on my head, they stay cold - this casino did not smile on me positively, just barked and let me run out of it.
3/5 for one of the most average experience ever Smile

1 member gave thanks for this useful post: CL - klaw

Card SharkCard Shark
PeDrone's picture
Location: Surovce
Joined: 7 Nov 2014
Posts: 126
Thanks given: 0
Thanks received: 115
Rated this casino
19 November 2014 - 7:37am

PeDrone’s Casino.com Review
Casino Software
This online casino using games created by Playtech. It is operated by Mansion Limited (Gibraltar). Personally, the games variety is not interesting enough for me, and the bonus is exclusive but anyway … could imagine it even better Smile.

Welcome bonus
There is a not-necessary-to-mention 100% common deposit bonus, boring and gray one – but there is also 200% match deposit exclusively to CL.com, which make me enjoy it and CL even more and make my day (even despite I found it at the time when I was not able to use it at all yet) lol.

Deposits and withdrawals
There are many deposit and withdrawal options so I picked Skrill option, my favorite one. There is also bunch of languages to translate the page overall, very positively rated by me!
I deposited 40, translated the amount through the bonus into 120 and began feeling like a king, with that high balance Smile. And that same have I also finished – no withdrawal.

Customer support
Live suppie service is here available, but I have not the right need to contact it – however, I assume that this service is above the average at least.

Gladiator Only! 0.25 gave me 3 features and that much money so I raised to 2.50 but that was the mistake and I have been murdered by this decision.

I recommend the casino, although I am a little bit skeptical about its title … a casino with name casino.com must be very, very strongly oriented on the gambling novices and beginners.

1 member gave thanks for this useful post: CL - klaw

Card SharkCard Shark
Joined: 30 Sep 2014
Posts: 192
Thanks given: 1
Thanks received: 188
Rated this casino
19 November 2014 - 1:10pm

Casino.com is playtech casino with good deposit bonuses and very useful live chat agents. This is what i can say about this casino in one sentence. Actually this casino not so great like vernons for example, but it is good place to give a spin. Just be sure that you have enough patience to wait your withdrawals for a couple of days before it will hit your account. During all this time(4-5 days) withdrawal is pending and it is possible to cancel it, which of course very bad thing for me, i am already told many times that i have a problem with waiting my winnings, and usually i can just cancel withdrawal when i lose big, and play my winnings back. Customer support is really great, i used in live chat many times question about something like 'give me no deposit bonus' , or 'give me deposit bonus that is big as i want to play big and long'. Bonuses are fine here, usual but nothing special, so if you want something extra - contacting live support would be great idea which help you to get good bonus which you want. Only one minus for this online casino it is kind a slow withdrawals, like i many time said - this is already not for me, but if you can wait 4-5 days to get paid and did not have a feeling to cancel withdrawal - could be good place for you.

1 member gave thanks for this useful post: CL - klaw

Joined: 17 Mar 2015
Posts: 1
Thanks given: 0
Thanks received: 1
17 March 2015 - 11:53am

I have. Played casino .com and never again i will .! They are cons they took from me 400 pounds becaus i wasewasn't allowed to play hi bet on the slots .i ask to speak to the manager but they said im not allowed . And after that i git imail telling me i have breake the rules of they casino so screw them there are better casinos roung cun....ts !

1 member gave thanks for this useful post: CL-Ed

CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 6221
Thanks given: 2516
Thanks received: 1808
17 March 2015 - 12:14pm

Hi xuli, I'm guessing but pretty sure that you must have claimed a bonus and bet over and above the allowed wager limit? Yet another case where this sort of thing could be avoided if they would only enforce the limits in the software itself. Of course that would not give the casinos a get out of jail free card to use when a player has a big win though would it?

These guys are far from the only ones though. Just about every casino these days has a maximum bet limit rule attached to their bonuses. And I can think of only one casino off the top of my head (Video Slots Casino) that actually programs the software to prevent you from accidentally breaking the rule.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

Bronze PlayerBronze Player
nelsnik's picture
Location: Netherlands
Joined: 16 Aug 2015
Posts: 259
Thanks given: 5
Thanks received: 227
Rated this casino
13 September 2015 - 12:48pm

Casino com
as i'm pretty big fan of playtech casino, and that time i only played there games on another casino which only had slow withdrawals, i wanted to find another good playtech casino, and first i found was casino com,
they already offered my an super big 400% welcome bonus on minimum deposit, this was great because wagering bonuses can be really easy on playtech games;) there support was really fast and friendly, and really lot of times online! so i decided to give it a try with this as they call special welcome bonus, the wagering it was 30 times, and this is an pretty fair requirement for this big bonus;) they have lot of the famous deposit options available, and also withdrawal methods of this! first withdrawal i directly also had, when i wagered this great bonus;) they requested documents which i send. and withdrawal was bit slower then i thought, took 3 days to hit my e-wallet;( and also as CL posted here, you can reverse your withdrawal every time until they process it! for some people this is bad since they keep reversing it and loose everything at they end, so improvement points would be that they put withdrawal in pending without an reverse button, and that they where bit fast on sending withdrawals, then would be more awesome casino!

1 member gave thanks for this useful post: CL-Ed

Don't follow me!, I'm Lost too....Smile

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