Review of Casino Brango
When I first got the slip to check out Casino Brango, I immediately thought of Jamie Foxx and Christoph Waltz shooting up the Old West in Django Unchained. This isn't a western movie though, it's a catchily named Realtime Gaming (RTG) casino run by the same people responsible for the well regarded Casino Extreme.
Software and Game Selection
Casino Brango uses the same RTG software that we've seen so many times for betting sites that service Americans, of which Brango is one. If you've played at any RTG casino before, you will definitely know what to expect from the games, as they are more or less identical at every casino that uses the software. Interestingly, it appears that Brango would prefer you to play on their web-based instant play platform, as it is what is given for players to sign up with and play right away. That's not to say that there isn't the traditional Windows downloadable software available, but I had to hunt around on the site for a bit to find it, which may be a sign that it is on the way out in the longer term.
This forward thinking approach to the platform extends into the mobile zone as well. The site supports smartphone and tablet play, and there's also an Android app. The mobile platform doesn't have any bells and whistles but it is serviceable and lets you play casino games that are optimised for the smaller screen.
The game library is varied and includes slots, table games, video poker machines, parlour games, keno, and more. The table games include titles like blackjack that have several variations to them, which boosts the numbers in the library.
As your would expect though, slot machines make up the majority of the games on offer, with both classic and video slots on the roster. Many of these RTG games are starting to feel their age, but there are modern games being developed to this date that have great features and presentations. An impressive amount of progressive jackpots are available on many of the games as well, with some prizes reaching into seven figures.
Banking and Customer Support
The banking system at Casino Brango is better than most of the others I've seen when it comes to U.S. friendly casinos. The casino accepts deposits and withdrawals through Bitcoin, eWallets, credit card, and bank transfers. Deposits made using Bitcoin are converted to U.S. Dollars while you play in the casino and then back to cryptocurrency when you withdraw. On that note I highly recommend you use Bitcoin or, if you aren't American, an eWallet if possible, as it allows for exceptionally fast payouts on winnings. This operator is one of the fastest in the industry and I can attest to having received multiple payouts from them within minutes of submission. Of course there are other withdrawal methods available, but you can expect them to take a couple of days to be completed. There is a $4000 per week withdrawal limit on winnings, but this doesn't apply to progressive jackpots, which can be paid out in a lump sum should you be so lucky.
Customer support is available around the clock using live chat and email only. Telephone support is no longer available. The assistance I got was about average in comparison to other casinos, as the support rep picked up within a minute and was able to help me out with a few questions I had regarding the sign up bonus and withdrawal policies.
Security, Fairness, and Responsible Gaming
Casino Brango protects data using the standard SSL encryption technology that all responsible sites use these days. This is a good thing, as it makes sure that nobody is able to read your sensitive personal or financial data as it crosses the web.
As is typical for a RTG casino, fairness is not addressed to the level I expect to see from casinos that are licensed and regulated in tier one jurisdictions. Casino Brango does have a Curacao gaming license, but this is more a marketing gimmick that means little for players. The "regulator" in this tiny Caribbean island has proven mostly non communicative when it comes to intervening in disputes and/or regulating rogue casinos, so as always we caution that a Curacao license should be ignored in considering the bona fides of a casino. Nor does the casino published any RTP numbers for its games or any audited results to prove that the games are fair. This is all typical of RTG casinos servicing American players so all I can really look at is the track record of the operator when assessing their trustworthiness. In that respect they have proven to be reliable in several years they have been running Casino Extreme.
Responsible gaming is given a brief mention on the casino's website, with only a tad bit of info available. I think this could be fleshed out better with more information offered on identifying and fighting gambling addiction. There is no way to manually set limits on your activity at the site yourself, but you can request a deposit limit by contacting the casino's pit boss via live chat or email.
Conclusion
If you're looking for a nice new RTG casino to wager at, Casino Brango is a good one to consider. While the games are the same as all the other RTG casinos, its operator has an excellent track record for good service and a commitment to paying electronic withdrawals faster than just about anyone else.
Comments
This is my second review for Casino Brango. Fist one was in 2018 when I just started to play. In 2018 I gave them 4 stars here. How much I will give them four years later? 🙂
So this year I started to play here more often. Also I broke the ice finally and had chance to make something new in the cashier and not only to claim promos and make deposits. You know what I mean 🙂
Ok, one month ago thanks to the Cash Bandits3 I won enough to ask a withdrawal. I used Skrill method for depositing. I ordered cash out however in 20 minutes it was rejected. So I went to the live chat for help. Support agent sent me copy pasted information how I can verify my account. I sent my documents to their email and got auto reply with all the information.
It was weekend so even didnt expect that they will verify quickly. And took decision to play more. Like to win bigger amount, to have bigger motivation to wait for documents confirmation 🙂 Should I continue what happened with my balance? 🙂
But two weeks later I got email from Casino Brango that my documents couldnt be verified because my balance is zero. That made me very upset. I replied to them that I will never play there again, that this is a humiliation to answer back two weeks later. They didnt reply to my letter.
However later my emotions went away and I made another deposit. And I had another chance to make my very first withdrawal. And it happened yesterday. Cash Bandits 3 gave me maximum win and after maximum win and i decided to withdraw. This time I made my deposit with bitcoin and I didnt regret a decison. I made withdrawal request, confirmed it via email and got my money in some minutes.
So what about my rating now? I cant give more than 4 stars because my experience wasnt perfect here. But to give less also would be unfair because I had good and winning time here. Also my bitcoin withdrawal was paid without issues. It remains 4 🙂
CL-Ed
I am pretty sure they are under new ownership, the no longer offer depositors weekend spins... but most importantly, they send out email coupon solicitations, but when you ask them to apply the coupon they dont do it!! straight SCAM!!Ii have been a player on brango for YEARSSS played so long and consistent, but id rather stay away now... strike 3 for them... scam scam scam... bait and switch and false solicitations!! STAY AWAY FROM THESE GUYS, IM PRETTY SURE THEY ARE UNDER NEW OWNERSHIP! stick to ignition and bovada!
CL - klaw
So far out of 36 lengthy reviews it's impossible not to see a pattern of fraudulent greedy amateur scam Artists. I only deposited $10.00 Bitcoin so I wasn't expecting to just "come up" .. It was mainly for fun, but when I got tired of playing I decided to cash out. I've got SS's of every pathetic reac and loop hole you could find to get out of paying it. Pathetic, sad, amateur, greedy and low budget. If only there could be a red flashing sign to warn people before registering with you. Worse than dope fiends.. Nickel and Dime thugs.
CL - klaw
I'm posting every one of these emails and screen shots to show you guys are a fraud. I have 176,205 followers on social media. I was doing a review on the best online casinos from graphics and ease of registration, to live chat and payouts. Wild casino not only came in number 1 in every category but paid out within an hour with no hassles or gimmicks or excuses. I only deposited $10.00 in each casino. You guys are a complete joke and scam. I may be only one single user compared to the traffick, just remember or keep in mind it only takes one user to bring attention to the schemes. Have the day you deserve. All money isn't good money.. 😅...
.
Casino Brango : Ran by amateur con artists who went out for $10.00 😂😂😂 ... Bye bye now .
CL - klaw
They recently changed ownership which may explain some of the issues you are seeing. We are keeping an eye on them.
Lucknady
Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.
I am a very long time member of this casino, too bad I requested them to close my account because of their recent deceptive practices... I had deposited and enjoyed playing thousands of dollars for years, but quite frankly for the last year or so, Something is off With the way they are running the place: they'll send you emails about promotions and how to claim them etc, very Clear emails About promotions, but then they try to knit pick conditions that are not even mentioned in the email to try to avoid Giving a promotion! I figure if they are not Willing to Keep me happy , they don't deserve my money or business.... Stop the bait and switch And deception! Stay away from this place!
There are many online Casinos Where I can enjoy my money, and I won't stand for trashy practices! I clearly Gave them the opportunity to fix their errors but they chose not too, no loyalty, good riddance... I'm sure I am one of the more high volume customers also too bad for them!
2 CL - klaw, Malaya Ramsey
Brango is by far the most fair RTG casino I've ever played. I have never had a problem with payouts -- just make sure you read all the T&C's and pay attention to the bonus rules. i.e., not spinning more than $10.00 where defined and playing it safe when you get on a loss streak. I'll admit I've lost big amounts but I've also won big amounts (in the thousands). Their support are very responsive in live chat 24/7. I honestly wouldn't play any other RTG casino -- the Brango/Extreme group are very nice. If you make a deposit and lose, you can always email them asking for a free boost. They'll usually give something regardless of how much was deposited. I've been playing with Brango since about 2016.
CL - klaw
I just went to casino Brango to ck it out. They give you 1000.00 to play with if you dont have an account, which is nice , so you can check out the games. I choose roulette. all seemed ok at first although i thought the table limits were low. 200.00 out 100.00 in But when I tried to make a street bet , it wont accept it. tried to talk to support. you cant until to open an account. So I did, now they told me I have to send money before I can play. I informed him (Leon) that I wanted to know if the street bet in on the table or I couldn't send money. I realy dont think he ever got what I was telling him he just keep saying I couldn't play for free after I opened an account. Maybe he doesn't know what a street be is in roulette. If that is so, look out for customer support! grant
2 CL-Ed, Marelnor
As a matter of logic you want to stay away from any casino that tries to avoid paying out a $50 withdrawal request... That's the bottom line and they have no customer loyalty doesn't matter how long you've been a member!
3 CL-Ed, Marelnor, Malaya Ramsey
Stay away from this casino, as a long time member they tried to screw me over with a Contradictory rules ... Anything to avoid to pay out!
In a member year since 2018, I've always deposited, my account is verified... Yes I have won in the past and they did pay, However I will now tell you that that they are up to no good, you should stay away, 1st of all they're advertised phone number is no longer active they do not have a phone number anymore... You cannot contact them which should be noted...
They email you 20 times A-day And they advertise these 20 no deposit spjns... So I claim my spins and I end up winning and guess what happens they do not my pay out ... What they do is every online player's nightmare _they cite some random rule About you cannot have 2 free no deposit Is bonuses in an account... Mind you they email you daily about claiming these spins So what they are doing is hoping you don't win , but if you end up winning they will not pay... And then when you go through, and by the way I played $3000 of play through, They cite to some rule to try to deny it really?
Desperate times call for desperate measures I guess, Shame on them however I'm happy that I learned how they are operating now with no phone number and screwing over a long time customers for $50 that's just ugly ...Stay away do yourself a favor.
Also casino listings please review this casino's phone number as they do not have one, because when they make shady decisions like this And they hide behind their computers you cannot actually speak to them..
Is stay away trust me you will regret it! They screw over 4 year customer they will screw anybody over when it comes to saving a buck.
2 CL-Ed, Malaya Ramsey
I been depositing in this this a lot. The first time I got up to $700 knew I should of cashed out cuz mostly all these sites have the slots rigged so they take it back. I won't deposit anymore here cuz again i got up to $600 and from there all it did was take and take. $600 worth of play and maybe 1 free spin l. It was so obvious that's I was going to lose it all.
CL - klaw
Awesome I would recommend they are polite customer service they help you with all deposit and bonuses and you get 20 free spins everyday
CL-Ed
Thank you. It almost seems like Curacao e-gaming wants to help me and I hope they do to give not just me but a little bit of hope to other players as well. I think the fact that CasinoBrango gave me $2500 as a "sign of good faith" is what will help me get the rest. Its just almost breathtaking that they have the audacity to use terms so blatantly targeted to void winnings. It's really theft, plain and simple. I mean really, why give me $2500 if I did something that violated all my winnings? I'll be in touch after I hear from CEG, thank you.
CL-Ed
sonofabee, I suggest you read our page about Curacao "licensing" here. The short of it: a Curacao license is no better than being unlicensed and I'd be extremely surprised if Curacao eGaming did anything at all to help you.
We've seen many complaints similar to yours about almost all RTG casinos (the software provider that makes the games that Brango uses). You complete a bonus and the conditions are cleared, and in some cases players balances are even reduced to the maximum cashout limit if there is one. And then the casinos still wants to apply the terms of the bonus after they have clearly been completed.
If you don't get anywhere with Curacao, get in touch via private message (click my picture and the link will appear) and we'll see if we can help you out.
Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.
I am currently in a dispute with these guys and am waiting for the CEG to make a ruling on my case. I'll admit at being a total newb at online casinos and have only withdrawn from Bovada 1x so far which was really easy. I'll also admit I was totally clueless about all the little terms involoved with bonus funds. The other day I came across this website looking for quick withdrawals and decided to deposit here and got a 375%low wagering bonus. Not even a few minutes into playiing I started Keno and the first play, i was just barely watching cause I had a different slot going on at a different casino at the same time, it hit 8/8 on a $0.25 paying out 30,000 which was $7500. So right off the bat I know I am already way over playthrough and there was no max cashout. So I burn through the required playthrough and when I finish I go to make a withdraw and this is where the fun began. The process started dragging out and nobody would answer the phone on the so called 24/7 hotline and chat was so vague with their answers.
So I am patiently waiting andeventually got fed up and went to the chat and was asking him is it ok if I play other games now that I have finshed the playthrough:
ME: "I cleared the requirements for wagering and now have to wait for account verification to withdraw, is it ok to play some of the games like blackjack now?
CB: "Unfortunately, blackjack is excluded from coupon"
ME: "I get that but I have already cleared the wagering and am just waiting for account to be verified for withdraw."
CB: "I suggest you be patient until the verification is done."
ME: "so i cant play anymore"
CB: "You can play only non-progressive slot,keno and video poker
ME: "but I don't have any active promotion or bonus on my account
then no answer.
After about an hour I got a an email saying my account was verified, Now the guy on the chat said this....."I suggest you be patient until the verification is done.".....So that what I did, my account was verified and so I played blackjack and some other slot games with higher than $10 limit. I was sure I had completed the bonus term and searched everywhere I could find to see if there was anything that indicated I was still under bonus terms. Even the page that shows active bonus was empty. I started playing other games and then got an email confirming my $2500 PAYMENT so everything was looking good then all of the sudden I get kicked off the site. I get the guy on chat and he says not to worry, so I wait and about 10 minutes later I get an email stating that my winnings were all voided due to breaking the terms. Now, granted, I clicked the little check box when signing up but didn't read terms line by line so I had no clue what these guys were up to. After sending emails back and forth and chatting with them it was going nowhere and they became very rude and condescending and offered me a $50 chip with a LOW 40X playthrough. They owe me over $5k. So I went to CEG (Curacao-Egaiming Commision) and filed a complaint and their first response after CEG emailed them was them sending me $2500 via bitcoin "to show good faith" but at this point I said I want all my winnings and the CEG say they will settle the dispute and their decision is absolute. So casino Brango sends over a bunch of chat transcripts where they are trying to show where they said I knew the terms and then say I am trying to extort from them. I really hope the CEG does the right thing and rules in my favor. Because, yes I did violate the terms but I wasn't aware of them and the active bonus disappears from your account when you finish wagering requirements and no where besides a paragraph buried deep in the terms & conditions does it state that bonus terms are in effect after wagering , in effect even after a withdrawal and even in effect up until there is another transaction that overwrites the last bonus. I was blown away that its possible for them to be granted a gaming license with all these terms that they can use to violate you so they don't have to pay out. Opened my eyes to a whole new world of evil intentions that I was completely blinded to. So me and the pitboss from CasinoBrango go back and forth using a email that CC the CEG staff to monitor. That started on the 6th of this month and finally I had enough of their bs and just asked the CEG if they can come to a decision on this case and that was on the 14th. Yesterday I sent a follow up email and Casino Brango responded back with more bs but their own bs is biting them in the butt and just reinforcing my claim. I really hope the CEG steps up and doesn't let these guys bully a newbie on the online casino scene out of thousands of dollars. There are a lot of good postings about this place but more recently I have been seeing bad ones with some websites giving warnings that they tend to abuse their right to violate you for breaking a term. Anyway wish me luck and let's see if they do the right thing and the CEG makes them pay for it or if the CEG folds and lets them get away with grand theft. I will post the results as soon as I get them.
2 CL-Ed, Malaya Ramsey
One of my Top 2 RTG based Casino's.
Excellent promotional months with 6-12 bonus offer codes for deposit bonuses including wager free offers and free spins each weekend for weekly depositors 🙂
I've deposited and withdrawn from Both Casino Brango & Casino Extreme(Sister Site)
Funds are instantly withdrawn within 1-3 mins to reach Skrill wallet/Neteller wallet.
Of course with RTG you are always on the house edge with games when it comes to wagering your bonuses which can be quite rough.
Won 500$ at Brango playing Coyote Cash Slot and wagered about 3,500$ in 30 mins and cashed out instantly.
Great support team.
Verification i suggest getting done before depositing as it can take 1-5 business days depending on how many requests are to be verified.
I got mine in 48hrs time completed and then deposited 20$ got 200% match and 70 free spins.
Free spins have no wagering on most offers for deposits.
I had a very interesting experiece as the casino will try to have you deposit cash play as they will advise every so often that your bonus ratio may be too high.
Hoping this helps newly joining players at Brango 🙂
CL - klaw
Casino Brango appears to be just like Casino Extreme but that is a good thing. Easy to deposit and withdrawal, especially if you use bitcoin. Lots of games with high progressives you can win. I had no issue with the game and everything ran smoothly. Lots of slots to choose from including table games and video poker. Good site to play on.
CL-Ed
In my experience with casino Branco... it has always been a positive one. Not only do your deposits reach them very quickly but they also honor the same practice when you are cashing out. They offer bitcoin deposits and withdrawals among other methods. The support is always helpful and friendly if you have an issue with anything. They have a wide selection of RTG games all of the favorites of mine. I will subnote I have never won a significant amount of money from here unlike at other casinos but I also haven't tried to win a bunch like I have at those other casinos either. All in all I would suggest anyone to try casino Brango because your odds are pretty good here to come out with at least something and have fun doing it!!!
CL-Ed
I've read the reviews talking about negative experiences and when you take them into consideration - It isn't the Casino's fault. It's all self inflicted pain caused by the user.
Everyone knows the term "K.I.S.S" - Read the terms of your bonus. If it says there's a maximum, you have to respect the maximum. I've been burnt to a large degree in the past by not reading terms and conditions and I've learned from it. Some people never learn.
I didn't know there was a $4k weekly limit withdrawal. My balance was $7k and I had already done a 3.2k withdrawal a few days prior. They declined the withdrawal but also gave me the option to withdrawal $0.8k immediately -- I, NoGamboNoFuture, declined to do the 0.8k withdrawal -- and I did what I do best, make money disappear.
I busted my account - whose fault is that? Sure as heck isn't Casino Brango's fault.
My opinion - This is a A+ Casino with tons of games available to play. Bitcoin cash outs are done within 20 min (but expect up to an hour per their terms).
I continue to deposit, and cash out, never had an issue. Ever.
CL-Ed
This casino is awesome ! I trust it for sure because it is sister casino of Casino Extreme which i withdraw 3 times with no problem !Firstly i want to share that in my birthday i received 40 free spins to Gemptopia slot ! I did not made it to wager my bonus ( i played to Popinata slot with min bet 0.50 cents ) but i had fun ! Moreover Brango casino has many slots such as Lucky 6 , Bubble Bubble and Be Witched which are my favourite slot and i prefer them every time i visited Brango ! Also the live chat is amazing and answers you super fast unless one time which had high volume of requests but this was ok to waiting ! Furthermore the minimum deposit is only 10 euros via skrill and neteller , which is super cool to me and minimum withdrawal is 20 euros!Finally the withdrawals if you are an already verified member is super fast (within few minutes, the same for Extreme casino ) ! I dont have to say nothing bad for this casino !Everything works fine at Brango Casino
CL - klaw
I just started playing on Casino Brango and the slots seem very tight. Or at least tighter than other online Casino's I've played at. I haven't had much luck but the casino itself has all the basic RTG games. The best feature of Casino Brango is the immediate withdrawal which you can do once a day. I basically just use bitcoin and get the funds into my bitcoin wallet within 30 mins. Also if you sign up for this Casino I would recommend sending them the verification forms asap so you can start making withdrawals. Also they seem to give out a lot of no deposit bonus's which is always good. Best of luck.
CL - klaw
Very upsetting: apparently this casino has resorted to playing games, here is a brief synopsis:
Ive been playing here for a while I have a verified account. Have deposited a lot ive won once or twice...
They have a Christmas promotion where everyday you get 20 spins. Their usual terms and rules provide that when you deposit using a promotional code, the max but per hand is $10.... For the 20 spin Christmas promotion their maximum bet has been changed to $5.
I started off betting between 50 cents and $1.25 and I work my way up to a high amount staying below $5 per bet. At some point I had about $800 and I was absolutely guaranteed to meet the playthrough.
So let me emphasize, by betting $5 and lower I reached a point where there was a 100% chance that I would meet the playthrough requirement, however I still had to play through in order to be able to withdraw .
Given their general term of $10 per hand Max bet with promos, I thought it would be okay to bet 6.25 a handbecause again I was 100% guaranteed to meet the play through no matter how much I bet. The total amount that I was supposed to be able to withdraw would be $50 but I still have to pay about five or $600 So I was just trying to expedite the technical play through so I can request my withdrawal.
Here's where they start playing games... Keep in mind I'm a verified longtime customer, My withdrawal request is only $50 which is the maximum for this bonus..I AM 100% guaranteed to meet the play through no matter what I bet because I had so much more than what the playthrough requirement was!!
Towards the end I just had to keep heading to finish the requirement and complete my withdrawal, I switched games and started playing a $6.25 bet and when I requested the withdrawal when I finally satisfied the requirement THEY DID everything in their power to avoid paying the obvious.....
Quickly emphasizing a rule that no matter what, Even if you're guaranteed to meet the playthrough requirement, You cannot bet more than $5 per hand until you make a withdrawal
SERIOUSLY? So basically they are emphasizing the fact that the rule is made to avoid paying customers no matter what the situation.... You should be ashamed of yourselves!
Glad it only happened for $50 because these guys are trying to screw their customers by technicalities and I'm glad that they show their true colors it's for $50 request instead of a larger one.
Don't play here, they will find technicalities to avoid payouts even when you're 100% ideologically in the clear.
So I'll emphasize the key facts again:
I played within their $5 prevent maximum until I was 100% numerically in the clear to meet playthrough... Thereafter, I increase the bet to only 6.25 cents after I was already guaranteed to win in order to expedite the process and they scummishly cited a rule that has no relation to the gameplay (since I was in the clear) in order to avoid a payout.
Dirty casino stay away!!
Update:
Upon emailing Brango and explaining to them why they're rule, as applied to me, is strictly made to avoid payouts and is quite frankly a fraudulent way to avoid payment, they deleted my account without paying my $50. IE they fraudulently removed the funds from my account and proceeded to delete it and not allow me to log in, which I'm okay with because at least It wasn't a big payout and I got exposed to the scandalous nature of the casino.
Here is my email exchange with them, keep in mind this is after their associate acknowledged and understood that no matter what I bet, I was at a point where I was going to meet the play through regardless and I had already reached that point by playing within the $5 minimum.
Also pardon my spelling and grammatical mistakes as all these exchanges were done by dictating on my phone:
Brango's response to my email regarding how the rule makes no sense in a strictly made to avoid payouts. I had also told them that I am willing to remove my review if upper management looks at the situation and feels that it is just in light of the fact that play through would have been achieved regardless:
Good day Mohamed,
Unfortunately we will not change a decision.We do not fall for blackmail and threats.
Unfortunately from today your account will be suspended,we don't want to see unsatisfied customer and also most important we do not want to be subject to any threats,TERMS AND CONDITIONS ARE CLEARLY VISIBLE.You didn't want to read them and you didn't want to follow them.
The reason for rejecting your winnings is obviously:You have violated terms and conditions of free promotion.
Our decision is final.We wish you a great day and hope you will find a better place for your entertainment.
Kind Regards
Alex
Management department
Casino Brango
Your request number: 93046
My last response to Brango:
Suspend my account if you want It is clear and even your associate acknowledged that my playthrough and my situation was not such that the amount I bet made any difference. At that point I was already in the clear for a withdrawal... Sad that you guys would suspend my account because of that but I will update my post to reflect such. I don't think you understand my intent, we both know that given the fact that play through was achieved and would have been achieved no matter how much I bet Your rule is made simply to avoid paying out... You're waiting for user error. be
I'm sure you have the option to control the betting once the promotion is in effect...For example you can cap the bet at $5 and not allow for anyone to have the option to increase such... Therefore your rule is made to prevent payouts. for example don't you have the option to prevent a player from playing blackjack? Of course you do it's in your control, therefore The intent of the rule is to avoid making payouts.. You can deny till you're blue in the face.
And I can care less about blackmailing or scaring you, In fact I will post all these emails Believe me you're not Jeff bezos and you don't have a lot to give me with blackmail/extortions. At the end of the day your associate agrees that the rule was made to avoid payouts.... The only reason I offered you to potentially take down my review is because I would think that the upper management at your casino would review the facts and rule in my favor rather than uphold your scandalous policy which is strictly made to avoid payouts. If that were the case I told you I would remove the review because the issue would have been resolved, clearly that's not the case so clearly I won't remove my review and you can suspend me all you want or delete me or do whatever you have to do.
I just want people to know the truth.
In short, I have had a payout from them in the past I've deposited quite a bit, but when a casino starts BSing to avoid a mere $50 payout, probably means that they're in trouble and definitely want to stay away from them.
Gambler beware stay away!
3 CL - klaw, Mistee234, Malaya Ramsey
Hi Bmtt88 ,
I want to apologize for any inconvenience caused.
The coupons are set to convert if the balance drops below $1 by our software provider. Without this setting in place, every coupon would remain locked and require you to play until the balance is 0. That means you wouldn't be able to play with another coupon or with bonus free deposit until we manually remove the coupon.
In this case, you had no activity (deposit or another coupon redemption )other than this coupon after the balance dropped below $1, which means that you have won from a free chip given.
Unfortunately, there is nothing I can do to release the funds.
Please accept my apology once again. If it means something, I would like to give another $100 chip to try and recover some of the lost funds which is the best I can do in this case.
Kind regards
Mikey
Casino Management
2 CL-Ed, CL - klaw
Representative of Casino Extreme and Casino Brango
So let me get this straight... you claimed a free chip with a maximum payout clause of $100, played until the balance was 20c then started winning and kept playing until your balance was $1800. And you expect the casino to pay you more than $100 because your balance was briefly under $1?
I can't see how you're going to win that argument. The "under $1" thing is designed to prevent bonus wagering requirements stacking when you claim multiple bonuses in a row. Its not a loophole that gives everyone whose balance goes below $1 a free shot at unlimited winnings.
In addition to that, we have seen many cases over the years where people complete wagering requirements on a free chip at RTG casinos and the system auto drops their balance down to the maximum cashout value. So the bonus is clearly done and terms are satisfied. However if you continue playing on after that you are in a no-win situation because not a single RTG casino will pay you more than the maximum cashout value in that situation. You basically have to withdraw then deposit the same amount if you want to use that money to win more. So even if you had completed the wagering before dropping to 20c they still would not pay you more than $100.
I don't like it at all, and we have seen people lose out on thousands in winnings because of it, but that is the way it works at all RTG casinos. None of them operate in a jurisdiction anywhere that can or will do anything to change things in that respect.
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So most rtg casinos state that any balance below $1 no longer have any bonus restrictions which makes sense because the the rtg system no longer shows playthrough requirements. Now to my shock and horror today after I played a remaining balance of 20 cents from a max $100 coupon to $1800 and requested a withdrawal I get rejected and introduced to a new term which to be honest is rather vague that states:
Terms of the promotions are in effect until a withdrawal is made from the promotion
Which to the literal meaning if U don't withdraw from that promotion any deposits will still be subject to that condition but then it states balance has to be below $1 before claiming a new promotion ...
Which suggests that any balance below $1 is no longer subject to bonus terms and conditions.
Now nowhere does it explain on their website how the terms of the promotion can be extinguished other than making a withdrawl from their promotion.
Now my issue is obviously the $1800 withdrawal I played from 20 cents not being honoured because if their system itself can no longer uphold the terms of the bonus once it reaches below $1 how the hell can they use such a vague and nonsensical term to void my withdrawal??? How much can they possibly lose by not following every other rtg casinos who align the terms and conditions of their bonuses with the way their system operates. If your system is telling me my balance at 20 cents has no more requirements how the hell can u throw some vague term at me to disqualify my withdrawal. You cannot have terms and conditions that conflicts with what your system! According to contract law that makes your vague term hidden in your terms and conditions VOID!!!!
It is not an excuse to say that's just your system .... Because your system legally advertises the restrictions on the balance you can not have another term to void what your system represents.... The terms and conditions of a contract must be consistent and not conflicting...
Most importantly SPECIFIC TERMS hold more weight and are given precedence over GENERAL TERMS.
What your system shows on the requirements of the remaining balance is a VERY SPECIFIC TERM! You cannot void my withdrawal with your very vague GENERAL TERM which is so poorly written and also conflicting with the way your system works.
I have been playing at Brango close to a year now. I would highly recommend them to anyone. their 24/7 live chat is great, they respond usually in less than 1 minute and are very helpful and friendly. i use Bitcoin...once i request withdrawal, it usually takes less than 5 minutes and it is processed and in my account. and they have plenty extras for depositors. free daily spins, next day loyalty free spins, free weekend spins and monthly bonuses for loyal players, birthday chips and weekly awards for depositing a certain amount the previous week. So they give plenty of chances to win after making small deposit. I have no problem at all giving them 5 stars.
2 CL-Ed, CL - klaw
I discourage any one from playing here. I have made a total of 3842.85 deposits and had $199.30 withdraw and that was off of a requested freechip. I requested my bet history to show how low each payout is per spin and bonus games but they would not provide.
Also wanted to point out that I have not won and put it back in. I havent had the chance to withdraw ANYTHING. I honestly dont think I have seen winnings of more than 100 dollars on this site and I have tried .25 up to 6.25 in bets.
CL-Ed
I used to play Real Time Gaming games a lot but with so many rogue RTG casinos, it's hard to find one to trust. Anyway, I was quite curious when I saw Casino Brango and decided to give them a try. I made a deposit and claimed the first deposit bonus. I had quite a good run and managed to clear over 50% of wagering when I lost my balance. I had a great time with the games, instant play worked like a charm- smooth and without any hassle. Before depositing, I chatted with the support to see if I was eligible for the welcome offer and I have to say, the support was very nice and friendly. Other than the fact that I lost my deposit, I couldn't really wish for a better experience.
CL - klaw
as for me one of the best and trustworthy casinos real time gaming is not a scam however it is not one of them I can not have any problems with withdrawals
CL-Ed
Dear Abownaro ,
We can only apologize for the things you have gone through in past couple of days .They didnt lie or made any excuse to you it is just that our processor decuted BTC from our account which didint appear to blockchain (up until today ) and we had no other choicie then to wait . In our defend I could say that we immeditalely posted that we have some issues with BTC processor and that this may cause some delays with withdrawals . We were not sure what was going on but now we know for fact that Processor went down holding out BTC and being set to receive only . Therefore we had no other option then to accept them manaully throughtout the weekend .This is not greatly apprecaited but there was not that much we can do .
Having said all this ,your withdrawal has been sent as soon as you contacted us as well as dozens of other customers however they didnt gone online up until today .This is all in order not to send them twice becuse the BTC is inreversible ,basically we had not choice then to wait . It took a little while before we processed your winnings again ,this time manually and it went fine .
The only trouble is that you got paid twice at this moment ,once from our processor who is back to sort to say normal and once from our alternative wallet . The things is that we will never recover our loss caused by BTC which is not that important but we tend to live up with our name by not cheating the customers . Of course this will happend again and again which is something we cant control ,rest assured we will always do right things to make everyone happy .
Hope you now understand why we couldnt send them twice but after all those issue throughout the weekend we lost a lot with double transactions . The expereince says less then 5% would reverse them funds received by mistake ,that is why we try to be careful .
In our deffence we are still the fastest paying US friendly casino .I will not ask you to reverse this doubled paid transaction .
We wish you all the best and hope you will find a better and more trustworthy place to play at .
Apologies once again .
Kind regards
Mikey
Casino Managmeent
4 CL-Ed, CL - klaw, Vanilipas, Ev_P
Representative of Casino Extreme and Casino Brango
Having recommended this casino in an earlier post and now having read the recent post of "Abownaro" I too now have my suspicions that something is amiss with Casino Brango.
About 6 weeks ago they removed the deposit method of Debit/Credit card and only allow Bitcoin and Cryptocurrency deposits. Their stock answer which is always a "cut and paste" response everytime that I have enquired both via online chat and also via email enquiry is and I quote:
Unfortunately, our credit card processor is still down. We have no specific date on when is going to up again.
Sorry for any inconvenience caused.
Meanwhile, you can use Bitcoin or some other cryptocurrency.
From the very first instance that I enquired about this some six weeks ago right up to earlier today, I still get the same answer with no updates and no timeframe as to when it will be resolved.
Somethings amiss for sure.
2 CL-Ed, CL - klaw
Good casino, ive had a minor issue with them in the past, but it has resolved and instant withdrawals are actually instant 99% of the time.
3 CL-Ed, Vanilipas, Ev_P
Casino Brango is one of the newest RTG casinos. They calling themselves as fast paying casino but i never was able to check it because of not enough of luck there:(
Casino looks quite good, i really like their interface. Bonuses offered to the newcomers are very attractive. Now they offering 30 no deposit eur for new sign ups and 200% bonus for the first deposit. I think its one of the best offers on the market. And wagering is just 15 times d+b. Bad thing that there is a limit for maximum winnings from the bonus but it is 30 x so its not very low limit. Just what i always hated about rtg bonuses that original bonus amount is always removing after withdrawal is asked.
CL - klaw
I have now played quite a few times at this casino and can say that its decent place to play.
Unlike a lot of other RTG casino's that I have played at, I find that the features seem to happen more frequently here for me than they have at other RTG casino's.
They offer a downloadable version as well as browser version and have played on both but prefer the browser version because I personally don't like the smaller pop-up screens on the download version.
Their staff are friendly and very helpful and their payouts are instant via Bitcoin once you have made a withdrawal request and then contacted a host via chat to implement the payout.
No waiting around like most RTG casino's for the "next business day" because they dont process on the weekends and also no 2-3 day processing. Its instant if you opt for Bitcoin withdrawals.
I like the fact that they allow play in AUD and they allow what I call cross financing. You can deposit via a card or E-wallet and withdraw via Bitcoin. This is something many casino's will not allow. Most are that you can only withdraw via the same method used to deposit. This makes it hard for Aussies who have VERY limited withdrawal options lately given that Skrill, Neteller and Ecopayz are no longer available for Aussie players. So I deposit via a card and withdraw via Bitcoin.
What very impressive with this casino is that they offer a "no strings attached 15% cashback" on non winning deposits. This truly is "no strings attached". No wagering and no max cashout and once again instant into your account once you have contacted a host in chat. This 15% is the highest cashback that I have come across to date.
An all round great casino which will continue to get my business. A big thumbs up from me 👍
CL-Ed
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