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Casinia Casino Review

Casinia Casino is an online casino established in 2016 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Tranello Limited and is registered under the jurisdiction of Curaçao. Last updated: March 9, 2018.

usCasinia Casino does not accept players from the United States.

3

rating: Average

6

usCasinia Casino does not accept players from the United States.

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Review of Casinia Casino

Casinia is a multi-provider casino run by a Cyprus based operator that runs under the company names of Tranello Limited and Araxio Developments N.V. This attractive site offers a lot of games, but it has some aspects that could stand to be improved upon.

Software and games selection

Casinia Casino runs on a web-based platform from which they present their games. The site's platform is simplistic, but elegant. Everything here looks really nice and is clean, whether you choose to play on your desktop or through a mobile device. The casino has a large library of games, with hundreds of slots on offer, along with a variety of table games and live dealer games too.

The selection of games is picked from top-notch casino game developers such as Net Entertainment, Microgaming, Quickspin, Yggdrasil, Nyx, and more. In all, there are more than twenty different software developers offering their games, making for an impressive library to choose from. Finding a game isn't difficult, as a search box lets you find a game by name. There is also a tab that lets you sort by the developer, which is a nice touch.

If you're looking for something different, the Casinia site offers a full sportsbook. This book is surprisingly diverse, offering wagers on football, basketball, baseball, cricket, tennis, and more. The section also has live odds and virtual sports options for a few sports such as football, letting you watch these FIFA-esque games play out through streams.

Banking and Customer Service

The banking system at Casinia is diverse, as there are a multitude of different ways to deposit and withdraw funds to and from your account. Common methods include credit cards, bank transfers, and e-wallets, and many of these are more or less an instant process. The casino also allows you to set your account up in a number of different European currencies.

There are monthly withdrawal limits in place that vary according to your "VIP level" at the casino. The default tier is bronze and this limits you to €10,000 per month, while at the top platinum level you may withdraw up to €50,000. This status is measured according to your activity on the site over the past 30 days. There is no statement in the T&Cs that excludes the payment of networked progressive jackpot winnings from these limits, so I err on the safe side and assume that they do.

The withdrawal process that I went through in testing this casino was a fairly standard process involving the provision of documents to verify my identity. This process took around four days between submission of withdrawal and payment, and my small withdrawal was paid in full in one go. However, I asked a couple of other players I know who have had experience with other casinos in the Tranello Group, and was told that they will commonly split larger withdrawals into small weekly payment amounts, for no discernible reason other than to stall paying out on the full amount. These anecdotes are supported by various complaints I found via a Google search. While I had no problems, my gut feeling is that this casino likes to play games with the withdrawal process when it suits them, which is always a bad sign.

Customer service is available through live chat, email, and telephone. The live chat is open 24 hours a day, while the phone support is open from 10am to 8pm Moscow time. The support team I encountered was fast to respond and despite obviously not being native English speakers, they seemed to know their stuff relating to the various games on the roster. Overall, the experience with the staff was about what I'd expect.

Security, fairness, and responsible gaming

I was pleased to see that Casinia uses standard SSL encryption to safeguard your connection while you are playing and transacting at the casino. For those that don't know, this means that the casino encrypts your information as it's sent between your computer and the casino's servers. By putting this in place, no hacker or thief can steal your data. This security feature is vital and should be expected in this day and age. If a casino does not use SSL encryption, you should go somewhere else that does.

In terms fo game fairness, Casinia offers many of its games from top tier developers that have their games tested by respected third party laboratories. On the other hand, there are games from Pragmatic Play (aka TopGame) that we view as extremely suspect and advise all players to avoid. In terms of the casino itself, it holds an Antillephone license to operate from Curacao. As we have stressed many times before here at Casino Listings, Curacao license are barely worth the paper they are written on as the licensor there does nothing to help players or regulate casinos. The casino does not report RTP percentages for its games, aside from the minority of game developers that voluntarily publish them in game help files. Neither does this casino report on its actual payout percentages via monthly audits or the like.

I got the feeling that responsible gaming is an afterthought at this casino. Sure it is addressed with the usual page of information on identifying and fighting problem gambling behaviours, along with links to problem gambling counselling groups. Casinia fails to actually follow through on this though, as they offer no real controls for their customers to limit their betting. They don't even offer any advice on contacting customer support if you want to limit your wagering. Most good casinos these days have terms in place to limit deposits, self-exclude, or control play levels. I hope that these work their way in at some point, as Casinia would be a better casino for it.

Conclusion

Casinia Casino is a good looking betting site with a large number of games and a variety of options including live dealer games and sports betting. However the site has some rough edges to it, including the withdrawal limits, lack of responsible gaming controls, and low grade gaming license. Though I encountered nothing untoward in my time at the casino, the reports of payment shenanigans tend to make me think that caution is the better part of valour with this one.

Casinia Casino Jackpots

These are the current progressive jackpots at Casinia Casino as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.

Mega Moolah Mega $4,062,997 €4,062,997 £4,062,997
Major Millions $1,111,111 €1,111,111 £1,111,111
King Cashalot $425,545 €425,545 £425,545
Roulette Royale $247,102 €247,102 £247,102
Poker Ride $170,251 €170,251 £170,251
Triple Sevens Blackjack $138,362 €138,362 £138,362
Cyberstud Poker $120,854 €120,854 £120,854
Treasure Nile $73,734 €73,734 £73,734
Tunzamunni $53,545 €53,545 £53,545
Mega Moolah Major $51,197 €51,197 £51,197
SupaJax $40,198 €40,198 £40,198
LotsaLoot $35,817 €35,817 £35,817
Jackpot Deuces $28,021 €28,021 £28,021
Fruit Fiesta $27,635 €27,635 £27,635
Cash Splash $8,567 €8,567 £8,567
Wow Pot $4,773 €4,773 £4,773
1 reply • Last post

Comments

ltVanilipas
Silver PlayerSilver Player
Vanilipas's picture
Location: Ignalina
Joined: 5 Apr 2016
Posts: 308
Thanks given: 14
Thanks received: 105
Rated this casino
60
20 April 2018 - 3:45pm
#1

Still no comments here about Casinia so i will be first:)
So my first impression was great because casino has almost all of my favorite slots providers and also sportsbook with odds which are one of the highest on the market. My first date was with their casino and i took welcome bonus. Bad thing that they dont give automatic bonuses and you must contact support team. There is another problem because live chat answers after 10-30 minutes. email support answers in 1-3 hours. Finally they gave me bonus and i enjoyed playing however wasnt lucky to withdraw. After that i was able to get 25 spins every day for some days and it wasnt big pleasure every time to ask support to add me them. How i said before you need wait for the answers too long.
After i used casino bonus i took 100% sports bonus. Wagering requirements are not the best on the market for sure. However i had a good run but one morning all my bonus balance was gone from account. Live chat agent wasnt helpful and gave me answers in style that i felt like clown. So i wrote to email and only next morning my bonus balance came back. After few days i finished wagering with a profit and asked to withdraw. they asked about documents, approved in one day and after two days i got the money to my skrill account.
So in conclusion i can say that they could be a good casino if: withdrawals would be faster; support would be faster and more friendly; bonuses would be added by using codes or automatic. But now they are just average.

1 member gave thanks for this useful post: CL - klaw

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