Buck and Butler Casino is an online casino established in 2014 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by NGM Global Ltd, UK and is registered under the jurisdictions of United Kingdom, Malta and Curaçao. Last Updated: December 13, 2019.
Billing itself as a "Nordic Casino", Buck and Butler Casino was founded in 2014 and is operated by a company called NGM Global Ltd, under the umbrella of white-label provider EveryMatrix. The casino is licensed in the jurisdiction of Malta and has games supplied by Net Entertainment, iSoftBet, and OMI Gaming. Although the name is a bit baffling, the first impression made by Buck and Butler is good, as it has an attractive, professional looking, website and a collection of good games.
As mentioned above, there are a few online gaming software developers that contribute to Buck and Butler's casino library. The bulk of the games are supplied by Net Entertainment, and no doubt most of you reading this will be intimately familiar with their beautifully designed games. Recently launched titles including The Invisible Man, Cosmic Fortune, and Tornado were all available for play at the time. There are also a handful of games from less well known developers OMI Gaming and iSoftbet. Of these, I was most impressed by Bruce Lee and Alice Adventure from the latter. There is even a slot version of Beverly Hills 90210 for those of you who want to reminisce about your early 90s youth!
There are around 120 slot machines to choose from in all. Compared to other casinos that I have seen that run on the EveryMatrix platform with a few more game suppliers, the game selection at Buck and Butler is smaller. I assume that there is scope for expansion to other developers in the future due to the nature of the platform. There is a handy 61 different table games to pick from, albeit many being interpretations of the same games by different developers. But you have Blackjack, Roulette, Baccarat, Casino Hold'em Texas Hold'em, Oasis Poker, Caribbean Stud, and Red Dog among the games to play. There are also 39 video poker machines, and you are able to play your favourite games in single hand or multi-hand modes.
Most of the games I wanted to play were easy to find on the main page, but I was also able to easily search for titles using the search button at the top which instantly filters the list down to the matching titles. There are also a slew of progressive jackpots available at Buck and Butler Casino, with big prizes being offered through Net Entertainment games like Cosmic Fortune, Mega Fortune, Hall of Gods and more.
Those of you looking to play on their smartphone and tablet can do so via Buck and Butler's site which works fine on both PCs and mobile devices. I found the operation to be very smooth, even though there weren't nearly as many games available as there are on the desktop version of the site.
Banking at Buck and Butler is done well, with the casino offering several ways to move money into and out of the casino consisting of credit cards, e-wallets, and bank transfers. Most deposits are handled instantly and there are no fees charged for making a deposit. Withdrawals, on the other hand, do attract fees and I was disappointed to see that my €300 Skrill withdrawal was reduced to €296 and change when I made a withdrawal back to Skrill. This is not documented on the website anywhere and the only way you can tell how much of a fee they are going to charge you is to try to make a withdrawal. On the positive side, my withdrawal was paid within 5 hours without an ID check, but I would expect to supply ID once my withdrawals exceeded €2300, as per Malta regulations. I also noted that Buck and Butler limits withdrawals to €5000 per day, or equivalent in another currency.
Customer service is available from 11am to 12am central European time, 7 days a week, via live chat. Outside of those hours you can leave a message via the live chat box or send them an email. While querying the withdrawal fee mentioned above, I was connected with an operator in under a minute via the live chat tab that is present on every page of the site. Unfortunately I couldn't get the fee waived!
During my time at Buck and Butler, all exchange of information between their servers and my computer, as well as gameplay, was protected by a standard encrypted SSL connection. Customer funds at the casino are held in a ring-fenced trust account so that they cannot be used by casino management in the day-to-day operation of the casino. This is aimed at ensuring that should the casino get into financial trouble, all deposited player funds can be returned without loss.
Players have access to several controls that can be used to enforce limits on your gameplay, should you feel it is necessary. This can be accessed via the "limits" link in the account settings section of the website. Therein you can set a weekly deposit limit, a weekly loss limit, a weekly wagering limit, and also a session time limit. Should you exceed any of these limits, you will be prevented from playing further. You are also able to self exclude yourself from the casino for periods of up to three months, while permanent self exclusion must be requested through support channels.
Buck and Butler is licensed to operate a casino by the Malta Gaming Authority. In terms of game fairness, each of the casino's game suppliers have had their random number generators tested to ensure they comply with measures of statistical randomness. You can look up the theoretical RTP numbers for the games from Net Entertainment by accessing each game's help file. However none of the games from OMI or iSoftBet disclose this information and the casino does not publish any audited payout reports or statistics.
Buck and Butler is a very good online casino that features a healthy selection of games, a well designed website, adequate banking options, fast payments, and attentive customer service representatives who are speedy when it comes to helping customers. However the withdrawal fees and lack of phone support bring down an otherwise good casino a touch.