Box24 Casino Review

Box24 Casino is an online casino established in 2009 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Deckmedia N.V., Curaçao and is registered under the jurisdiction of Curaçao. Last Updated: December 17, 2023.

This casino is no longer open for business.


Our rating: Poor


Review of Box24 Casino

Box24 Casino is one of the few decent Top Game powered casinos on the market, and like all Top Game casinos, Box24 still welcomes new players from the USA. Stylistically, it appears to be positioning itself as appealing to a younger market, with tasteful Lounge House backing music that makes a refreshing change from the "fake crowds" sample loop you hear at so many online casinos. We take a look to see if it is worth a visit.

Games provided by Top Game software

You can download Box24 Casino for Windows based computers, but there is no instant play flash version available for players on other systems. The selection of around 120 games is heavy on slot machines, of both the 5 reel video and 3 reel classic varieties. There are a couple of huge progressive jackpots on offer that are pooled amongst all TopGame casinos. And Box4 Casino is where you want to be playing of you win one of these, as the casino pays its progressive jackpots in one single lump sum, unlike most other TopGame casinos. There is only a small selection of table games though, with versions of European Roulette, Blackjack, Casino War, Baccarat, 3 Card Poker and not much else. In addition there are a few video poker and parlour games such as Keno and Scratchcards.

Box24 Promotions and Bonuses

Box 24 appear to be quite serious about spoiling new customers - there are bonuses available on each of your first four deposits at the casino. In addition to that every month players are refunded up to 10% cash back on any losses in the previous month that were not claimed with a promotion. You will also find a rewards program that earns you comp points while you play which can be redeemed for playing cash, and a refer a friend program.

Box24 Licensing, fairness, and security

Box 24 is owned by a company based in Cyprus named ThoughtLinks, but the casino itself is licensed and regulated in Curacao. The same company owns a couple of other casinos such as Black Diamond Casino and Spartan Slots. It accepts four major currencies, and transactions may be conducted with a variety of credit cards, and e-wallets (see right for full list).

Box24's information on fair gaming refers to being independently audited and examined by a third party, without actually mentioning who it is. There are no published payout percentage reports that we could find on the website. The casino employs industry standard encryption technologies to secure your transactions with the casino, and also uses strict identification and anti-fraud procedures.

Customer Support

Box24 Casino employs its own customer support department which means you get to talk to someone who is dedicated to the casino you are playing at. Support may be contacted 24/7 via email, toll free phone, fax or live chat.

Overall Box24 Casino is one of the better Top Game powered casinos in operation at the moment - in fact we recommend you avoid every other Top Game casino apart from the ones in this group. If you enjoy the games offered by Top Game or are curious to try them, Box24 is worth a try.

This casino is no longer open for business.
16 replies • Last post


auBrad Gill
Joined: 25 Mar 2021
Posts: 1
Thanks received: 1
Rated this casino
25 March 2021 - 9:59pm

A complete scam, I made a withdrawal then they closed my account to avoid paying me out.


Gold PlayerGold Player
adrianooo231's picture
Location: Dublin, Ireland
Joined: 17 Mar 2020
Posts: 671
Thanks given: 96
Thanks received: 228
Rated this casino
20 February 2021 - 3:49am

Avoid, This site and its sisters dont pay out, they entice with no deposit bonuses and offer the simple gaming providers but require deposits and verifcation takes 2 weeks minmum for me here back in 2016


Slots FanSlots Fan
Vanilipas's picture
Location: Ignalina, Lithuania
Joined: 5 Apr 2016
Posts: 1296
Thanks given: 61
Thanks received: 271
Rated this casino
1 January 2019 - 5:58pm

I look at casinos like Box24 with sense of humor. It's the only way to stay positive while thinking about such places.
I have registered at this casino long time ago, it was just beginning of my gambling career. I have got 25 eur no deposit bonus and was so exited and i was trying so hard to wager my bonus and to make easy cash. In these times i didnt know that such a thing like rogue casino can exist. so at least i had motivation to spin the reels and wager my bonus. But finally i lost that money because i wasnt able to check my wagering balance so i got tired and started to risk too much:) After some time i have read lost of bad comments about these casinos so never made a deposit.
But i came back to this casino one again recently. My account was already deleted and i was able to create a new one again. I did this just for fun. I have got no deposit bonus and started to play. I won very quickly big amount and after some of the time i have got extra free spins on any betsoft game. Why? It;s because to take them and after they would be able to say that i cant claim two bonuses together? I am not sure why but it was interesting. Later anyway i lost everything despite wagering was almost finished so it was sag that i didnt have a chance to check what would be next.
But i can say that they made step forward. Now a player at least can watch his progress of bonus wagering, also website looks much better, and player can upload documents on his account.
Yes, this casino looks better now but complaints from the players still going so u dont think that it's worth to donate our money to that kind of casinos.


idEndro Nawawi
Silver PlayerSilver Player
Endro Nawawi's picture
Location: Indonesian
Joined: 23 Oct 2017
Posts: 414
Thanks given: 150
Thanks received: 90
2 November 2017 - 8:13pm

No deposit winning no pay,let alone use real money, I was afraid to try a deposit here,in my opinion the casino with good etiquette is to pay the victory of depositors or without deposit,as long as we do not break T&C which is applied in the casino


CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 10406
Thanks given: 6290
Thanks received: 5353
2 August 2017 - 8:47am

Engage Entertainment Group is the umbrella company associated with Pragmatic Play / TopGame that offers the platform that most of their casinos use. They are a white label provider that other operators can kind of rent a casino skin off. Box24 and the related Deckmedia TopGame casinos are still held by the Deckmedia people. Nothing has changed in that respect.

However years of experience has taught me that when it comes to these casinos, the individual operators have very little control over anything aside from marketing their skins. The payments, customer service, and other back end stuff all seem to be run by PP / TG, which isn't a good thing and is why we rate them poorly despite knowing that their nominal operators run good casinos elsewhere.


Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
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newflorida's picture
Joined: 10 Mar 2013
Posts: 516
Thanks given: 182
Thanks received: 395
Rated this casino
21 July 2017 - 7:44am
Miyu wrote:

I would like to point out that Box24 Casino is No longer owned by DeckMedia.. .

Miyu is right. The statement of ownership can be found on the terms page. With the Topgame casinos' terrible reputation, I never understood why DeckMedia kept ownership of them.


Location: Wisconsin, United States
Joined: 31 Mar 2017
Posts: 4
Thanks given: 3
Thanks received: 2
21 July 2017 - 7:07am

I would like to point out that Box 24 Casino is No longer owned by DeckMedia. It is owned by a Known Rouge Casino group. ( This website is owned and operated by Engage Entertainment Group, Operates from Suite No.4 Weathered Bldg., Redcliffe Street, St Johns, Antigua and Barbuda, West Indies. Licensed by the Government of Curacao. Also, Spartan Slots and Black Diamond is Owned By Engage Entertainment Group now.

Card SharkCard Shark
casinodeb's picture
Location: montana
Joined: 17 Jan 2016
Posts: 135
Thanks given: 50
Thanks received: 110
Rated this casino
20 February 2016 - 12:28am

I have only played the free chip offered above for this casino, and I dont even remember my experience very well as I went through and played all of the free chips at once pretty much! I guess I should have taken notes, huh?? But anyway, since I registered to play that chip I get daily phone calls from this casino-- sometimes even more than once in a day. So annoying,... If someone hasn't yet registered there I would definitely want them to be aware of this.


Gold PlayerGold Player
newflorida's picture
Joined: 10 Mar 2013
Posts: 516
Thanks given: 182
Thanks received: 395
Rated this casino
29 May 2015 - 9:37pm

Playing at Box24 is an interesting experience. Like Black Diamond and Spartan Slots, once you login, a clerk will usually urge you to deposit more for a more favorable bonus. My advice is to stay away from all casinos that use Topgame software.

2 CL-Ed, Ki'aha Long

CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 10406
Thanks given: 6290
Thanks received: 5353
26 May 2015 - 5:25am

These guys are owned by the Deckmedia group who also have Sloto'Cash Casino, among others. This group is the only operator with Topgame casinos that I think are trustworthy. They are run separately from the others you mentioned, but even so I avoid Topgame because I think that the software and games mostly sucks.

Ki'aha Long

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
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usKi'aha Long
Ki'aha Long's picture
Location: hawaii-seattle -pacific northwest
Joined: 21 May 2015
Posts: 60
Thanks given: 85
Thanks received: 40
Rated this casino
24 May 2015 - 7:48pm

Yet another Scam Casino, that Runs TopGame Software!!!, to me its no different the
rest like:

- Vegas Nights Casino , Monarchs Online Casino , Spartan Slots Casino , and its
numerous Sister sites or its affliates - Some which they claim are stand alones
by themselves!?!..If that doesn't scare of shock you from them or this casino /
software I don't know what else will!!! -

- They keep spamming my email after they blocked my account from a significant
win like that with the other top game accounts held, which I find funny and amusing
but hence forth I have to just keep deleting repeatedly over and over again once
another Casino in its name keeps coming in my INBOX...Also I notice that they
will offer a bonus say: 50 dollar free play like this one: GET50SPA / which was with
the Spartan slots, as well as I got another 50 dollar free play from Box24 , because
they claimed I was a Valued , loyal customer!...

Dear Mr. Long,

We have deposited 50 US Dollars to you're account on the house!.
Please come and visit us and play.

Sincerely yours,
Jonty R.
Lobby Manager operates from Pareraweg 102 P.O. Box 1440 C

Well evidently after I did play they closed all associated Accounts like I stated
in another forum message response, and Blocked me from any all funds access
and did the Reverse Withdrawl aspect on me...Very very roguish nature if you
say so in any regards!!!...

If I could give this and other affliated Casino with the above or attached name to
it I would give them Zero Stars and I mean it!!!...Such a waste of space and
energy and time to go online Download software of even just play instantly then
to have them ban you and block you if and when you win a great amount from
them!!!...Avoid at all Cost!!!...If you don't take my word just Beware of what to
come if in the event you do happen to win something large or significant from
this Casino!!!

2 CL-Ed, newflorida

Gold PlayerGold Player
Joined: 9 Jun 2014
Posts: 534
Thanks given: 60
Thanks received: 434
Rated this casino
26 October 2014 - 5:17pm

This casino is using Topgame software games. I do not like when a review or report begins with this sentence, although in the past I was in quite good relationship with this software provider (or at least I considered them not that bad like nowadays). This casino - or affiliates - are spamming my email currently quite often, and I wish it was the only thing that I dislike here 🙂
I registered here, when I got excited once by a no deposit bonus free chip on signup, and I registered, claimed it and began playing (that time I was still a novice in topgame casinos, or at least I was not aware about topgame favorite practice of giving out many no deposit bonuses, that are not cashable at all). Then after I played it for ~1 hour I decided to ask the live chat, how are my wagering reqs and he explained me the case. I got angry and disputed with the live chat a while, then realized my zero chances, but the game seemed pretty payable, so I decided to deposit, and I also did it - I know, that there is always a RNG that blows random numbers blah blah. But after receiving my deposit, the slot becomes absolutely cold 😂 it did not pay me not even 1 win over 1 euro (stake 40 cent), EXCEPT the very LAST one. that was a 3-scattered bonus and I was thanking the god for this blessing, when realized that the free spins are on 10th spin from 10, and the accumulated winnings from FS is - zero.

Nothing more to say in my opinion, also for 1/5.

3 newflorida, CL - klaw, Ki'aha Long

Card SharkCard Shark
Joined: 30 Sep 2014
Posts: 192
Thanks given: 1
Thanks received: 189
Rated this casino
19 October 2014 - 11:14am

Box 24 casino another playtech online casino, and i am played here couple of times, and also i have a very good win story in this casino. That was probably my third deposit in this casino, i load 100 euros without any bonus, and open blackjack table(live dealer). Had about 30 minutes of playing, i just want to spent some time, so made small bets not higher than 20 euros, but somehow dealer was very unlucky, and i left table with 230 euros on my balance. After this i go to gladiator jackpot slot, the rule is get 9 golden helmets in bonus game and you won jackpot then. Have couple of bonus games and freespins, but no jackpot and i am also lose a bit and left this slot. Then i switchet to marvel jackpots slots, which to my surprise was paying very well, i am played iron man 2, and when i had 400 euros balance i decide to bet 5 euros per spin, for 50 spins. I hit feature and it paid me more than 100 euros. Of course i request withdrawal, and it was disturbing for me, it is big win and i was fear that casino will try to find a reason to not pay me. But everything goes good, and casino verify my account and pay in total 5 days. I was happy to get such win on my skrill, this is for sure.

CL - klaw

Bronze PlayerBronze Player
AstanaKZ's picture
Location: near Astana, capital city
Joined: 18 Aug 2014
Posts: 257
Thanks received: 259
Rated this casino
4 September 2014 - 12:06pm

Box24 casino using top game software, and it is sister site of black diamond casino. I am also tried this casino, and have mixed experience with it, from not bad to very bad, but even so, i am still not sure can this casino be safe and did i am able to recommend it to anyone. But let me start from pluses for this casino.
+ Software. I download topgame application, register and did not have any problems after it, everything was really good, and software running good. Slots looks a bit bad, but not worse than RTG for example , so i can not make minus with words that slots is awful.
+ Bonuses and promotions. Casino like black diamond run many different promos, bonuses, no deposit offers. Nothing extremely good, but i am happy with bonuses that this casino offer.
Now minuses.
- Live chat is strange here, and it took a while to get responce from there(at least for me). Also not very good that agents from time to time pop up themself and start offer bonuses.
- Withdrawals. I had one withdrawal, it took 10 days. 5 days took verification, very annoying and slow.
Final mark.
I am not sure about this casino, but withdrawal took to long to rate it high.

CL - klaw

Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks received: 303
Rated this casino
16 July 2014 - 7:40pm

box24 casino using games from top game and like i say in other review of black diamond casino i read many things about this software on different forums and web sites and most of this things was bad and really horror. So i am sure this is not the best software in the world to enjoy but since they have some interesting bonuses i played at few top games casinos and luckily i can not remember any terrible experience or money stoling but of course i am played at top game casinos only few times. Live chat at this casino have the same feeling for me like at black diamond because customer support agent did not really want to answer on questions and it looks like they just want to catch you on web and force you to deposit a lot of money. Bonuses and promotions is of course big and looks great but wagering requirements for this bonuses is very high in my opinion and it is almost impossible to complete it and request payout. I never have payout from this casino but i played only once and for such not truthworsty software it is more than enough and even one deposit it is a bit risky already.

CL - klaw

True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 885
Thanks given: 231
Thanks received: 341
Rated this casino
12 February 2014 - 1:42am

Hello! Box24 casino is powered by topgame, and this review will be not about box24 casino directly, this review will be about all software with name topgame. Honestly, i am never play at any casino with this software, and i will describe you my reasons here, and i hope you never get stupid mistake and start playing at such casino. First of all, you can find a lot of complaints about this software at almost any casino forum, and the amount of people that they cheat is incridible big, they own to players a lot of money, and i am really in shock how they still work. Seconday, my very good friend unluckily wins a good amount of money at this casino, and request withdrawal. Did you want to know how much time take his cashout? 9 months!! Imagine, you won at casino and wait your money 9 monhts, it is almost a year. He made complaints at all services he can, he speak with a lot of different managers and bosses, but anyway this take 9 months. I did not recommend to play at such casinos. AVOID. Really, better do not touch such casinos and be happy, than play once, win, and then get headache instead of your winnings.

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