Bob Casino is an online casino established in 2017 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Direx N.V. and is registered under the jurisdiction of Curaçao. Last updated: July 30, 2019.
When you think of Bob Marley, you often think of something green, but it most probably isn't cash. Apparently the operator of Bob Casino wants to change that perception. Here we have a Marley inspired online betting site, complete with the disclaimer that "Bob Casino was named with no reference to Bob Marley intended". Which of course raises the question that if none was intended why would you feel the need to deny it? Hmmm... anyway I took it for a spin to see if it reached high standards.
Bob Casino uses the popular SoftSwiss gaming platform to power its website. This means that it features hundreds of games from a wide variety of developers, all served in browser with no software installation required. The design of the site itself is pretty straightforward, as you can sort through an array of slots and table games quite easily and there is a text search bar that finds specific games by name as well. The game selection tabs continue the green theme by featuring icons such as a marijuana leaf, pipe, joints, and a little plastic bag full of the whacky tobaccy, though quite why anyone would associate a ganja pipe with slots, or a couple of spliffs with table games is anyone's guess. It should be noted that the site works well on mobile phones and tablets too.
The game selection at Bob Casino is extensive, as you get games from the likes of Net Entertainment, Microgaming, GameArt, iSoftBet, NextGen Gaming, Thunderkick, Habanero, and many more. As usual, slots are the main offering and Bob offers both modern video slots and classic styled games. The selection is hefty, with almost 800 slots on offer. A lot of the major games you'd expect are here, save for progressive jackpots, which are very limited.
Table games can also be found although the variety is relatively low, with only Roulette, Blackjack, and Baccarat available for play. The same can be said for video poker. A good sign though is the availability of live dealer games, which let you get in on webcasted versions of blackjack, roulette, and baccarat.
If there's a downside here, its that the casino is yet another offering games from both BetSoft and Pragmatic Play, the former notorious after we busted them running unwinnable jackpot games, and the latter better known for its awful reputation earned under its previous name of TopGame. As per usual, we warn players to avoid all games from these two providers, no matter where you are playing.
The banking system at Bob Casino is similar to all other SoftSwiss casinos, and that is a good thing in most respects. Players can deposit in a number of different currencies, as well as Bitcoin. As per usual, you can't convert between these currencies and/or Bitcoin within the casino and not all games are available for Bitcoin play, so sometimes you may be forced to run two separate balances at the casino if you want to play specific games. Withdrawals are processed as quickly as a few minutes if you are using an automated method such as Skrill or Bitcoin. There are limits on daily withdrawals of €4000, and a total monthly payout limit of €40,000.
However one major drawback to this casino is that they charge a 2.5% fee on every single deposit method aside from Bitcoin which is set to 0.2%. They call it "Bob's Commission" and write a page of nonsensical text to try to justify it. But frankly when other casinos running the exact same games on the exact same platform aren't charging it, it seems to me that Bob is shooting himself in the foot with this policy. There are daily, weekly, and monthly withdrawal limits in place, though they do not apply to progressive jackpot winnings which are paid in full in one lump sum.
Customer support can be reached via live chat and email, but unfortunately not via phone. The chat team did respond to my messages quite quickly, and the reps claim that support is available around the clock, so getting assistance shouldn't be an issue.
Bob Casino protects player information using regular industrial grade SSL encryption. This is standard nowadays, which is just as it should be on a site that handles your personal and financial information. If you're unaware, encryption is important because it scrambles your data while in transit to and from the casino, keeping it out of the hands of criminals.
Fairness is a bit of a thornier subject for this casino, as there is little information on the subject to be found. The site has a gaming license in Curacao which, as we have stressed many times before, is more or less meaningless. This is because the jurisdiction collects licensing fees from just about anyone who applies and doesn't enforce any gambling rules on its operators. There are no audits or payout reports to vouch for the fairness of most of the games, though some developers disclose the theoretical RTP numbers in game, while others such as SoftSwiss offer a provably fair cryptographic checking function that can be used to validate that the game results are random and have not been tampered with.
Responsible gaming information is difficult to find at Bob Casino, with the only mention of it found three quarters of the way down the terms and conditions page. On a more positive note, the SoftSwiss platform allows you to set limits on your gaming through your account settings page once you are logged in. Through this page you can set daily or weekly deposit and loss limits, as well as maximum bet limits. If you would like to self exclude from the casino you need to contact the support crew and make a request.
Bob's marijuana themed casino tries to be clever and maybe even a bit funny, but ultimately I didn't really feel the buzz at this casino. On the one hand you have a great library of games and quick payouts, while on the other they have a fee on all deposits that equivalent casinos don't charge, some outright dodgy game suppliers, and a weak license. This makes Bob Casino more or less average, and certainly not a place I'd consider to be my main joint.