Black Diamond Casino Review

Jess6882 wrote:

This casino black diamond has wronged me completely...

Unfortunately, I doubt you would have gotten paid if you had won. There are 3 casinos that did not pay me my winnings and Black Diamond is one of them.

This casino black diamond has wronged me completely. I joined recently and made a deposit. I was playing the games fine at first but then the games wouldn't load and kept having message on the screen saying contact support so I did live chat. I explained it to rep on live chat and they advised me to log out then log back In so I did log out and when I went to log back in they had shut down my account. I couldn't log in or contact support nor could I get a number to call so I've also sent two emails which was my only option and still weeks later I've had no reply. My balance was close to 100 dollars and I've no reason to b shut down and they have made it impossible for me to contact them as to y and I think that's disgusting black diamond and I want my money back and don't know what to do.

Would not rate this casino anything I joined and deposited and after 15min was unable to load any games so I went on live chat who then advised me to log out and log back in so I logged out went to then log back in and then it said my account was locked. I could not get in to live chat or get any number to call and sent two emails that never even got replied to and now I'm just locked out with a balance of nearly $100 and no way of playing or sorting and I think that's disgusting of black diamond

When I first opened the Black Diamond review, I was surprised to see Netent games, but after reading it it makes sense. I still remember how much I disliked Black Diamond casino years ago when I first joined them. I was unfamiliar with Topgame casinos and wanted to have some fun with their huge no deposit bonuses. I remember playing and talking to a customer support agent about the wagering and I was told it was just 'fun money' and none of it could be withdrawn. I remember that everything about the casino felt sketchy and odd. The agent was very rude to me while I was just trying to understand how their bonuses worked and it really made a bad impression on me. Even now, if they are owned by a different company, I still have that bad feeling, which, of course, is based on my experience only.

I dont like all the casinos from that group but Black Diamond is the one which like by website design:) Black and white looks very nice to me.
Some years ago i was playing there with no deposit bonus and actually with few no deposit bonuses in a row. They were giving it to left and to the right. First time i was trying to win for real but later i already knew that these bonuses are only for fun. Also i hated that thing that i am not able to follow my wagering progress. I had the only wish to wager bonus and to try to check what gonna be later. But it is very hard to do it when you cant see how much left and you are losing motivation later.
I made my first deposit here just one year ago when i didnt have any other bonuses and good balance so i wasnt afraid to try them. But lost it again.
Now this casino is much better from that point that you can upload your documents on website, you can watch your bonus wagering progress and many others small things are better now. But i still can see complaints from players about them on internet so its a reason why i dont want to try them again...

black diamond is a less trusted online casino, a few months ago I tried to join and they gave freespin bonus, then from freespin bonus I got a win of $ 7, after which I was a little lucky with some games and finally I can raise the victory to $ 200, after playing very much to spend time, it's time I ask for playthrough, because the remaining balance has changed into cash money, then I tried to make a withdrawal, I was asked to verify the account and after I sent the requested document they did not respond at all, whether it was accepted or no they did not give me the information at all, I tried to send it back but the results remain the same, so I guess they are very irresponsible, and do not qualify as a good online casino site, their site is not compatible with my smartphone, it is very difficult to navigate, and draining smartphone performance that causes the smartphone to slow down, look for other better sites

Thanks guys, we'll check them out again. They have the same ownership as the other Deckmedia casinos like Miami Club and Sloto Cash, but I get the feeling that perhaps the support or operations is outsourced to TopGame (who are useless). I can't think of another explanation for such a drastic difference in service between places run by the same people.

hope777 wrote:

Wow what a bunch of B.S.! I can't believe this "randomly selected for another seven day verification" process excuse. I will never give this casino one penny. I just happened upon this review looking at the different software and this casino should definitely have a lower rating?

Hope777, If you read many blog posts online, you will discover that they don't have a good reputation. Too bad, I didn't know that before I deposited money and played. I had the same bad experience at their sister spartan slots. I agree with you that their rating is too high.

Wow what a bunch of B.S.! I can't believe this "randomly selected for another seven day verification" process excuse. I will never give this casino one penny. I just happened upon this review looking at the different software and this casino should definitely have a lower rating?

After being denied four times, I played the money out and asked them to close my account. What I learned from this experience is that you should not trust a casino simply because it is owned by another casino you consider reputable. A casino's reputation should be earned and cannot be transferred to another.

By the way, after I requested that they closed my account, I began receiving emails saying that they deposited $60 in my account to play with. I had to unsubscribe to their emails. Obviously, they did not close the account as requested. It does not matter, I have already moved on.

It looks like Black Diamond is inventing many excuses in order to avoid paying me. Three times, I have requested a withdrawal of $700. Three times, it has been denied and the money returned to my account. Each time it has to do with verification issues. They have been asking for the same documents that I have supplied to them many times. I should have known to avoid them because every time I deposit money, they always tried to convinced me to deposit more.

I have never had verification issues in any casinos that I have ever played at and I am a VIP at many top online casinos. In fact, I am approved with slotocash and Uptown aces, two casinos that belong to the Deckmedia N.V. group, the same group that also owns Black Diamond.

It now has been three weeks and my last withdrawal request was denied this morning. This time they claim they reserve the right to do some additional verification which goes beyond identification and credit card documentation and I have to wait 7 days before I submit a new withdrawal request. They don't have anything in their rules about a wait time before someone can submit a withdrawal request. Sadly, it looks like I will not get paid unless Casino Listings intervenes. Below is a transcript of my conversation this morning with support. As you can tell, they also mention looking at the game sessions. I don't understand what verification of identify has to do with review of game sessions. I thought they were considered separate.

ME 08:59:35
Can you tell me why my withdrawal request was denied again?
Support 08:59:35
Thanks for contacting us! A support rep will be with you shortly.
Delaney 08:59:43
Hello! Welcome to Black Diamond Casino! How are you?
ME 09:00:46
Frustrated. I am a vip in many top casinos. I gave you a try and I am not happy with how my withdrawal request has been processed
Delaney 09:00:54
let me check please
ME 09:04:57
Are you still there?
Delaney 09:05:01
got declined due to a verifiocation process
Delaney 09:05:08
you need to wait 7 days
Delaney 09:05:14
and then submit it again
ME 09:05:17
Please explain
ME 09:06:25
Why it was denied and what part of your rules that mention a 7 day wait?
Delaney 09:07:05
7.11 Verification process
Delaney 09:07:10
http://www.blackdiamondcasino.net/terms-and-conditions
ME 09:07:56
Please explain what part of the verification process I had not complied with?
Delaney 09:08:34
Security and Management reserve the right to choose Accounts with pending payouts randomly for an additional verification process. The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions.
Delaney 09:08:45
This procedure can be performed up to twice per year and depends significantly on the security level set by our Risk and Security Department.
ME 09:10:00
I have to wait 7 days until you complete your irregular verification?
Delaney 09:11:12
yes
ME 09:11:17
Thanks

Update on my review of Black Diamond. After waiting several days for them to process my withdrawal request, I noticed today that they cancelled the request without notifying me and they are now making the money available to play again. Their action concerns me. I will stop depositing money until I know for sure that my payment request will be processed. I just re-applied for the withdrawal and will update on their actions.

My experience at Black Diamond Casino. Yesterday, I received two emails. One from Black Diamond Casino and the other from Spartans Slots casino offering 500% bonus deposit on my first five deposits. Usually, I would ignore these types of generous offers, since they usually come from rogue casinos. However, since Black Diamond Casino and Spartans Slots belong to the Slotocash group, which is very reputable and which I am familiar with, I decided to take them on their offer.

This review is regarding my experience with Black Diamond. I will leave a separate review regarding Spartans Slots.

First, I deposited $50, which gave me a sum of $300 to play with. I played slots between 2.00-6.25 per spin. After a couple of hours or so, I lost it all.

I returned in the evening and deposited another $50. Once again, I had $300 to play with. If I remember correctly, the waging requirement was 25x, which meant I needed to play $7500 before being able to cash out.

Unlike slotocash which uses RGT software, this casino uses a different software that I was not familiar with. Therefore, I went back in forth for about an hour trying to have a feel for every slot. My luck changed when I started playing a game called Viking & Striking. I first won $100 on one spin, then a couple of minutes later I won $1000. By the time I met the wagering requirements, I had $700 left in my account and I requested to withdraw it.

Pro
They have very good customer service and respond quickly to questions that you have.
By being part of the slotocash, you know that you will get paid if you win

Con
I did not enjoy playing the slots that much because the games kept freezing forcing me to shut down the program and restart. That was annoying and it happened very often. Sometime the sound came in and sometime not. Also, unlike the RTG games, you cannot make the games go faster. For example, if you win a round of spins, it takes a long time before the spins finish playing.

Also, the software does not have a way for you know when you meet the wagering requirements. You either have to send a message to the casino staff or attempt a withdrawal, which would be denied if you don't meet them.

Moreover, when I requested the withdrawal, the software required that I give the reason for the withdrawal. I felt like writing “it’s not your business”, but I didn’t. In sum, the games are not great but they are not bad either.

In sum, If the casino could simply fix the problems that I mentioned above, a person would have a good experience playing there.

Black Diamond is a good casino but nothing really fantastic. I ended up getting an email offer from these guys a long time ago, which I ended up using to get a 100% match bonus. Depositing was easy, and the selection of games is from Topgame, which lets you play something different from the tons of RTG games that we end up seeing at almost every US friendly casino.

The casino has progressive jackpots, which are reportedly paid quickly, but other payments may be split up if they reach a certain threshold as the casino has withdrawal limits.

I ended up winning a bit and saw my winnings in about a week's time after submitting my ID documents to the casino.

I do wish that the casino had a bit larger selection of games, but it mostly does things right, and I believe they are owned by the same people who do Miami Club, which has always treated me right in the past.

If you want to play at a decent casino and want to try something different, play at Black Diamond. It will probably deliver most of the stuff you are looking for.

All my experience with black diamond casino was just from one deposit. After i made it and lost i get about 10 no deposit bonuses from time to time. Casino have topgame software, and probably everyone in the world know that it is not the best software to choose, somewhere was thread, probably i read it here, that ther was slot machine, which have jackpot, but it was not possible to win jackpot, so just total scam. I have one withdrawal request from this casino, it was after 20$ free was placed on my account. I managed to finish wagering requirements with 340 or so on my balance, but support told that i could withdraw only 100$. It took around 10 days of painfull communication with their customer support, actually it was documents and payments team. Not sure why it took so long, probably casino people was not happy that i won from no deposit bonus, or something like this, but fact is a fact, it took about 10 days, can't remember how much exactly. Also take note that software is not very reputable and you need to be careful with their slots and other games. Placing all facts about this casino in one statement - better be careful and stay away.

So I enjoyed also the Mattl's Black Diamond review 🙂 However, as it strongly contrasts Casino Listings' official review (and rating) as well as other sites' rating, I was forced to try it on my own - although it is Topgame software provider powered, which is definitely my MOST undesirable software provider among all online slots (the reason is that 50-90% of "no deposit bonuses" offered by Topgame casinos are without any cashout opportunity, simply the "no deposit money" are also "no withdrawal money", just to "try the slots", like the live support always tells - in case of this question, the supp gets sometimes rude, but almost always loath). But in this case, the money is withdrawable - max cashout is 100$ and 75 wagering requirement, so I found an 30$ NDB chip, 2250$ wagering - quite a lot, I set it on autoplay and to background.
Wager reached, 85$ remaining, that is higher like I though 🙂 So I am trying to get to 100$, but accidentally I got to zero. Okay, this casino forced me to try it on real 🙂 So I am cashing in 20$, and playing - and getting to zero almost instantly.
Anyway this casino is better than I expected (thanks to the fact that its Topgame, also Mattl's review), so I rate it 4/5 (although much better casinos I rated less, this is relative rating - because Black Diamond is relatively much better than I expected of it to be 😀

Black diamond casino have rare software - top game. I tried this casino and few sister casinos few times, and i have some experience to share, but from begin of my review i can say that you should not wait anything good from this casino. As for pluses, i can list only two pluses probably.
+ Software. I download topgame application, and did not see any troubles with it. Everything working good, and games loading fast. But slots not very interesting to be honest and looks bad.
+ Bonuses. Casino not greedy to give many no deposit bonuses and reload offers, but in case of no deposit offers be careful because there is usually some hard to understand terms for it, and if you break terms, casino will void winnings from no deposit bonus(happens to me two times at top game software).
And two big minuses.
- Customer support. I did not know how stupid CS can be, but while you asking something from live chat, prepare yourself to few offers from CS, just make deposit offers, instead of fast reply, i did not like it at all.
- Withdrawals. I do not have withdrawals from this casino, but based on experience that i read, it can be easily longer than 7 days.
Final mark.
I did not see reasons to play in this casino.

Actually i read many very bad things on different forums about top game software and i am not very like it at all but i tried some top game casinos and generally my experience with them all not so bad and at least no any casino never stole my money or winnings. Black diamond casino has very many different good bonuses and actually all top games casinos have lot of big bonuses and i think it is not very good sign and also big bonuses really hard to clear and i think it is not always good to be happy with very big bonus for deposit. I played at black diamond casino only once and in my experience i find that top game games was very cold for me and live chat is a bit stupid since they try to force me to deposit more that i want offering me some bigger and better bonuses just asking make bigger deposit. I think it is really very bad sign and already should take note about this and be careful with this casino. I never have payout request from this casino but based on my experience and on posts i read about this software i think it is not the best and not safest place to play and better enjoy games from reputable softwares.

Hey all, steer clear of this bunch of casinos. I have played at Box24,miami club, sloto cash and this Black Diamond casino/s and there all the same with sloto cash being the exception. So this is how it went.

I've played at black diamond for a few months now and finally had a little win after alot of little deposits(just over $1500 total). So i thought i'd withdraw $1000. Note: TOPGAME slots really make you work for your money so be prepared to mash it out til you hit that one decent run in 100.

Anyway withdraw request put in and the normal ID/verification procedures via email and thats where it gets messed up. Sent my photo ID and address proof in and waited 3 days with no reply or casino movement. Emailed them after 3 days and recieved a reply 12 hours later FROM Box24casino.com saying they never recieved my verification details.

Long story short they use multiple email addresses from both security and support at black diamond casino (box24casino) and after 3 times sending my verifications/ID and after 8 days of mucking around back and forth with different email addresses i just told them to reverse my withdrawl and played it down furiously at max and lost it BADLY!!

Ok that was done. Was pissed at them and spoke to live support asking to close my account at black diamond casino from which they gave me an email address. You guessed it! Same messing around with over 6 emails asking for my account to be closed. They say it's closed but i still recieve there spam emails and have checked by reloading the software to see that my account IS still open today even after i was told it was closed!!!!!!!!

Games: 5/10
Support: 2/10 (freakin robots)
Bonuses: 5/10 (crush button activates)
Deposit/Withdrawls: 1/10 (1 only coz i could read it)

Be alot of black eyes around if this casino was IRL!!! ✋ ✋

Hi, i hope you will enjoy my review of black diamond casino. This is topgame software casino, and this is why i am always tell my friend did not play at such casinos. Does not think anything bad, i am believe this black diamond casino is good, across all topgames casinos there is only few who runned by reputable operator, or even one. Black diamond casino owned by the same people who run sloto cash and desert nights, and i think you will not experience any problems with this casinos, but i read somewhere that topgame is not honest software creator, and they was caught, so i suggest you to do the same thing as i do. Just take no deposit bonus there, if you win - withdraw it and forget, if you lose just forget. Really, it is not needed to put in trouble yourself with such software creator. But if you still want to try their slots, black diamond casino is one of the best choices, because apart from many others topgame casinos, this is honest and good one. So, in case you already decided to make real money deposit in top game casino, i suggest you to choose any of them from sloto cash group of casinos, at least you will get paid if you win. If you make bad choice - you and your money in trouble.

Hello, black diamond casino is powered by topgame software, which i am personally hate, because this is probably worst software in the world, and absolutely biggest % of the casinos which use this software are just scammers! But black diamond casino belong to sloto cash casino, which not rogue, so i think the same about the black diamond casino, they can be played, and you get your money, because sloto cash is reputable casino ( at least i heard this, i did not test both good, just told you what i think). I join this casino to play with no deposit bonus, bonus was redeemed sucessfully and i start playing their slots, i am not have a lot knowledge about this software, so i just play random slots and quickly lost my no deposit bonus. Of course i never will made deposit in a casino, which use topgame software, and can suggest you the same...
Support: did not test
Withdrawals: Did not test
Software: OK
I give to black diamond casino two stars, because i hate topgame. But i believe this is one of the best top game casino, due to their ownership. If you brave enough, you can make deposit there, but i am myself better fold here, not needed for me such problems, even potential problems.

Black Diamond Casino: So far, just okay for me

I completely agree with the CL 3-star rating for this casino, and this is why:

Video Slots games I tried: Black Diamond, Transylvania, Diablo, Forest Frenzy, Treasures of the Pharoahs,
Happy Circus, Lotto Mania, Witches Cauldron, Wild Sevens, and Bingo Slot.

Favorite Game so Far: Out of all of the above, surprisingly, the Bingo Slot game was the most fun
for me. I hit more often on the game, and I played quite a while. The game does not appear as
"exciting" as some, but for some reason I really enjoyed it.

Classic Slots: I tried one classic slot, "Bankroll Reload" for one line.
Pro: Most of the classic slots have one line, three line, and five line games, which is fun, especially
if you are a low bettor like me. For example, on Bankroll Reload, one line, I could bet as little as
3 cents (but I DID bet higher than that).

If I had more time (I mean if I hadn't run out of my money as quickly, lol) I would have tried more
of the classic slots, because some of them look like fun. I would like to try the Kings and Queens
Classic Slot.

Pros: It was fun to try new games. Customer support was very polite and tried to be very helpful
in answering my questions (see below).

Cons: The games were okay, and it was fun to try something new, but I was very disappointed in the bonus
rounds. For all the games I played and hit a bonus, there was no real bonus round/game! For me, that is
what makes it fun. Instead, the bonus symbol would pop up on my screen saying, "you won $3.00," or
"congratulations, you won $6.00," then the game would resume. That's it! That is the "bonus round!" Very disappointing, in my opinion. I hit free spins a few times on a couple of the games, but the amounts I won in the free-spin rounds (OR bonus rounds) were nothing to "write home about."

Other Games: I can only speak to the slot games. I did not have enough bonus money to try any of the
video poker, roulette, Keno, and so on, so I have no idea what those games are like at Black
Diamond Casino.

Customer support: I decided to chat with customer support just to see how I would be treated.
Response time was just a little slow compared to some, but hey, we have to learn to be patient, even in
this age of technnology, right?

Emma was very polite. I asked her three questions: Are they owned by Slot O'Cash? Do they give a good
first time depositor bonus? AND Do they give players something special for birthdays?

Answer to my first question was, "we provide support to a couple of casinos, including Slotocash if that
is what you meant." I accepted that as an answer. 🙂

The specials for first-time depositors is 300% bonus with no max cashout, followed by a 30 dollar free chip.
The birthday special for depositors is 250% bonus and "we also grant a free token of course." I only
thought afterward to ask if the 30 dollar free token is connected to using the 250% bonus or if that is a separate offer/"gift." I also forgot to ask about playthrough for those specials, which can be very important, and that information was not included in Emma's responses to my questions, of course. I cannot be certain, but I have a feeling it is quite high since the playthrough would be connected to very generous offers.

Finally, I can't speak completely to deposit methods and withdrawals. I see they accept most commonly used credit
cards and also have alternate deposit methods like Netteller and Skrill. I am not sure about the
withdrawal days or the speed and/or methods of withdrawal, because I wasn't lucky enough to make play through.

To sum up, I guess that Black Diamond Casino was a fun change to try out some new games, but they truly
need to make those bonus rounds on the slots more exciting to keep players coming back. They would not
be my first choice if I had a little to deposit, and they would have to offer me one "heckuva deal" to
draw me in to make my first deposit.

I AM glad I checked it out and took advantage of the free chip through Casino Listings, since I had never
played those types of games before. Many do not care for free chips, due to high playthrough and low
maximum withdrawals, but this is exactly why I like these offers: I have a chance to try out a casino
BEFORE I decide to deposit my hard earned gambling fund monies. 🙂

Rating: 3/5 Stars: Average

I wasn't sure what to put in the bonus code box, so I put CLLISTINGS, and I was credited with the 25 bucks. Then a message said "note you have entered an invalid bonus code," yet my account shows 25 dollars? Not sure what that is all about. Now let's see if I can make it through the 99x play through for a max withdrawal of 50 bucks, lol

I broke down and downloaded/joined just to try out some "new to me" games.

I will let you know how it goes! 🙂