0
$ £

Bitstarz Casino Review

BitStarz Casino is an online casino established in 2014 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Direx N.V. and is registered under the jurisdiction of Curaçao. Last updated: August 24, 2017.

usBitStarz Casino does not accept players from the United States.

4

rating: Very Good

8

usBitStarz Casino does not accept players from the United States.

We recommend the following casinos instead:

Review of BitStarz Casino

Bitcoin casinos have surged in popularity in recent times, as the digital currency has gained widespread awareness and a commensurate increase in value. The quality of these casinos vary widely though, and several I have come across are outright fraudulent. I am pleased to say that Bitstarz bucks this trend though, as it has a wide array of legitimate games, and while it isn't perfect, it is certainly one of the better Bitcoin casinos I've come across.

Software and game selection

BitStarz Casino has a completely web-based platform developed by a company known as SoftSwiss. You can access the casino through your browser on either your desktop PC, smartphone, or tablet. The look of the site is sharp, and it's pretty easy to navigate, as a menu bar directs you to the specific type of game you want to play, or you can search for a title by name or software provider.

Speaking of games, there are a ton here for you to sample. Thanks to agreements with developers including Net Entertainment, NextGen Gaming, Evolution Gaming, iSoftBet, Endorphina, Thunderkick and more, there are hundreds of games for you to play. The vast majority of these are video slots, but a healthy selection of table games and video poker machines are also available.

The options at Bitstarz for players that prefer their games dealt by humans are plentiful. There are several live dealer versions of each of Roulette, Baccarat, Blackjack, Casino Hold'em, Sic Bo, Dragon Tiger, and Keno. The games are broadcast from studios, feature varying table limits, and are supplied from well known providers Evolution Gaming and Ezugi.

Progressive jackpot prizes can also be had at this casino, which is nice to see as many Bitcoin sites often lack the big name pooled progressive jackpots that traditional online casinos have offered for many years. The most well known of these will be Net Entertainment's Mega Fortune which is present here. Thankfully the casino's payment policy specifies that progressive jackpot wins are not subject to the regular monthly withdrawal limits.

Banking and customer support

BitStarz allows you to maintain two separate account balances while you play at the casino: Bitcoin and your preferred local currency, of which there were seven to choose from when I signed up. The reason for this is that some of their game suppliers, such as Net Entertainment, do not allow their games to be played with Bitcoin. In those cases you will have to deposit fiat currency separately and you cannot convert between Bitcoin and Euros for example within the site itself. Bitcoin is the best option overall though, as it provides instant payouts, while eWallets and other traditional banking methods can take between 1-3 days.

While testing the casino I submitted a Bitcoin withdrawal that was paid to me within a few hours after I had made my request and gone to bed. You should note that there is a withdrawal limit of 10 BTC / €7,500 weekly and 20 BTC / €15,000 monthly. While not the lowest I have seen of the SoftSwiss casinos, it certainly isn't a high limit. As mentioned above, at least networked progressive jackpot wins are excluded from this limitation.

Customer support can be reached via live chat, email, and a handy call back service where you give them your phone number and they call you. I chatted to a rep to ask about some bonus terms, and found that the staff responded to my request within 15 seconds, which is great. The person I spoke to was friendly and answered my question quickly without trying to up sell me on a deposit bonus or anything else, which I appreciated.

Security, fairness, and responsible gaming

When it comes to security, BitStarz uses the industry-standard SSL encryption that most reputable sites use. This is good, as it encrypts and secures information as it is moves between your computer and the casino's servers. The encryption is active at all times during the login, registration, banking, and gameplay processes.

Some of the games on offer, specifically those developed by SoftSwiss, have what is called a "provably fair" mechanism built in. This uses cryptography to prove to you that the results of a game were determined fairly once you began playing and were not changed in response to your actions. In essence you are given an encrypted set of results when your game starts, such as a set of slot reel positions, sequence of roulette numbers, or order of the shuffled cards in a deck. After it is finished you are given the key to decode the encrypted results and you can verify that nothing was changed mid game.

One great feature that we at Casino Listings have been calling for casinos to implement for several years now is what Bitstarz calls "max bet protection" on their bonuses. This means that any bet limits that apply to you while playing a bonus are enforced by the games in the casino rather than just being a line hidden in the T&Cs. This means that there is no chance of you accidentally betting more than you are allowed to and invalidating a win.

If there is a disappointment to be had in terms of fairness, it is that BitStarz has both BetSoft and Pragmatic Play games in their library. Last year we conducted an extensive analysis of Betsoft's progressive jackpot games that suggested that they do not pay out fairly. Pragmatic Play, under its former guise of TopGame, has been involved in numerous questionable incidents including games missing crucial wild symbols making it impossible to win their top prizes. As usual we warn punters to avoid playing all of these developers' games.

Unfortunately BitStarz doesn't have a gaming license from a reputable regulated jurisdiction. What it does have is a license to operate from Curacao, which is more in the business of issuing licenses for fees as opposed to actually bothering to regulate the operators it licenses. Curacao offers no official dispute resolution process so, as with all casinos licensed in the jurisdiction, you will have to rely on third party intermediaries such as ourselves should you ever have a dispute that you cannot resolve yourself. The casino does not publish a list of the RTP numbers for its games, nor does it publish any audited payout figures.

I noticed this highly unusual term in the bonuses sections of the T&Cs: We reserve the right to not pay players using disposable email addresses. No explanation is given as to what exactly constitutes a "disposable" email address, so I contacted the support crew to ask them and they explained that it is meant to cover temporary email addresses that expire inside a couple of hours. Apparently these are commonly used by players wishing to play anonymously via Bitcoin, so if that is you, take the hint.

Similar to other SoftSwiss platform casinos, there is a comprehensive set of responsible gambling controls inside your account settings page. You are able to limit your activity at the casino based on time, wagering, or deposits, and even request a self exclusion should you feel it necessary. These things can also be accomplished by contacting the support crew via email, live chat, or callback.

Conclusion

While BitStarz isn't a perfect online casino, it does a lot of things right and I think it belongs in the upper-tier of Bitcoin casinos. There is a huge game library, fast payouts, and helpful and competent customer service, all of which make this a good place to play despite the drawbacks noted.

16 replies • Last post

Comments

lvblck
Fortune HunterFortune Hunter
Location: The North
Joined: 6 Apr 2016
Posts: 1902
Thanks given: 108
Thanks received: 483
Rated this casino
80
2 July 2017 - 2:47pm
#1

Bitstarz is a casino I joined quite a while ago. I was really intrigued by them because they offered great games and good bonuses. As far as I remember, my country wasn't eligible for the welcome bonuses so I never took their bonuses. I have made several deposits there and I really like them. I have had a few great sessions that have resulted with withdrawals too. I verified my account and after that my withdrawals didn't take more than 2 days. I love their game selection and also their casino support is very professional and caring. I have never had any issues with them so I definitely can vouch for this casino.

1 member gave thanks for this useful post: CL - klaw

usGlory Chesshire
NewbieNewbie
Glory Chesshire's picture
Joined: 23 Aug 2017
Posts: 2
Thanks given: 0
Thanks received: 0
Rated this casino
20
23 August 2017 - 8:05am
#2

I introduced my boyfriend to this site eight months ago. He frequently deposits bitcoins and doesn't use any reload bonuses. He won 4btc a week ago and BITSTARZ refuses to pay him and banned his account. According to them, he failed to abide by the t&c. LIES

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7187
Thanks given: 3310
Thanks received: 2686
24 August 2017 - 1:42am
#3

Glory, you're not being honest. I am well aware of "your boyfriend" and how he made multiple accounts with fake details and got caught. And now you're on a campaign to try to discredit Bitstarz across every gambling forum on the web.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

usGlory Chesshire
NewbieNewbie
Glory Chesshire's picture
Joined: 23 Aug 2017
Posts: 2
Thanks given: 0
Thanks received: 0
Rated this casino
20
24 August 2017 - 10:10am
#4

Not quite, just letting my fellow gamblers know how BITSTARZ operates, in hopes that they too aren't cheated out of their winnings. As for the terms and conditions that he supposedly violated (4.1.4)...

Now my friend emailed the transcripts from a chat with James, he was chatting with another player about being from the USA and playing with bitcoin on your site. James (from bitstarz) instructs the player to break the exact same rule by not entering all correct info into the profile and that they will not need to submit docs if they win.
Now I have been smart enough now to take screenshots of your terms of service because you have changed them at least 3 times since this dispute to fit your story.
Now just to show you how sneaky bitstarz is being they put on there site that if your from the "USA that you will not be able to play any real money wagering games including bitcoin" They now have changed this back since my posts.
They change and bend there own rules to whatever fits them best on a daily basis. To justify when they steal a members funds. Then after that they will change it right back to whatever it was.

Now just to make things clear your company will accept USA players using bitcoin but they will instruct you how to break there own terms of service to do so by breaking the exact rule you say I broke.

Now you your site justifies being able to accept players from the USA because they are using a virtual funds (bitcoin) which you say "is not a legal currency or tender and treated as virtual funds with no intrinsic value."

Now In the transcripts I posted here it shows you guys saying that bitcoin is no different than using fiat currency. And that is the reason you are saying you are asking for docs from me:
Bottom line:.. BITSTARZ should be held to the same standard with regard to their rights and responsibilities as we players are

zaDina Aliquo
GamblerGambler
Dina Aliquo's picture
Location: South Africa
Joined: 13 Oct 2016
Posts: 94
Thanks given: 28
Thanks received: 70
Rated this casino
60
10 September 2017 - 5:41pm
#5

I joined this casino (including bitcoin and or normally currency) over a year ago and have made a few deposits here already. I love this casino and the slots they offer. They a huge variety on desktop and mobile. My favourite slot here is Eye Of Ra - they allow you to deposit with bitcoin which is instant or if you wish another currency (usd euro etc). I had some superb luck on their games and believe they are very fair. The only thing that bothered me was they would add free spins or bonuses etc on the account but not notify you that they have done this. So if you don't happen to log in you will loose them and they will not readd them. This is a bit unfair. But besides this all is good here and a very good casino.

1 member gave thanks for this useful post: CL - klaw

idbossulo
Bronze PlayerBronze Player
bossulo's picture
Location: INDONESIA
Joined: 7 Oct 2017
Posts: 286
Thanks given: 133
Thanks received: 137
Rated this casino
60
15 October 2017 - 11:05am
#6

my experience, they pay very fast on top of other sites. that's their high value.
unfortunately my favorite games not avaible and players from my country cant find any gaming from provider netent at login and see again after logout.
i think If they have microgaming in the future

1 member gave thanks for this useful post: CL - klaw

"The big one" for my live in the future

idEndro Nawawi
Bronze PlayerBronze Player
Endro Nawawi's picture
Location: Indonesian
Joined: 23 Oct 2017
Posts: 249
Thanks given: 138
Thanks received: 59
Rated this casino
100
4 November 2017 - 2:13pm
#7

i joined in casino bitstarsz because i can play use bitcoin currency, Love
you must try Thumb Up

1 member gave thanks for this useful post: CL - klaw

doBitStarz
Casino RepCasino Rep
BitStarz's picture
Location: Malta
Joined: 16 Nov 2017
Posts: 5
Thanks given: 0
Thanks received: 1
Rated this casino
100
16 November 2017 - 8:41am
#8

Hi Guys!

We figured we'd be a little more active here as a casino, to answer all your questions and comments Smile

@blck
We really appreciate the kind words here Smile would love to hear what we can do better so we can get that 5 star review next time! Your input is very much valued here.

@Glory Chesshire
Just as the staff-member clearly pointed out. This is a big smear campaign against us, which is very sad and unfortunate. We're happy to address any comment regarding this.

@Dina Aliquo
Hi Dina!
You actually get an email as soon as you've had free spins added. It's weird that you haven't received those. I would recommend contacting our superb support heroes via live chat so they can dig into it for you. Also, fingers crossed for that big win on Eye of Ra, one of my favorites too Smile

@bossulo
Thanks for your input here! We do not restrict games for certain countries, but the company who creates the games does that Sad if we could decide, we'd let you play all the games, but the developer of the games are not allowing that. If you give us some names of your favorite games, we'd be happy to find a nice substitute Smile

@Endro Nawawi
Thank you so much for that nice feedback! Best of luck to you in the future! Smile

Representative of BitStarz Casino

idPharidodot
Bronze PlayerBronze Player
Pharidodot's picture
Location: Indonesia
Joined: 20 Oct 2017
Posts: 249
Thanks given: 115
Thanks received: 112
Rated this casino
60
18 November 2017 - 10:38pm
#9

I was very interested in them, I've been joining them for a while, I was crazy with netent games, but when I tried it could not be played, so I never again visited their site, but now I'm open-minded by considering some providers they provide, it turns out a lot better quality than netent, they have a lot of game menu that is very difficult to choose, I think they have a fairly complete payment method, then to access with a smartphone is very compatible, very good

idZaelany Zael
Card SharkCard Shark
Zaelany Zael's picture
Location: Indonesia
Joined: 6 Nov 2017
Posts: 183
Thanks given: 54
Thanks received: 39
19 November 2017 - 12:50pm
#10

I am not yet playing in here, what in this site have nice promotion? May be next time i must try to playing in here and share my experience too.

idEndro Nawawi
Bronze PlayerBronze Player
Endro Nawawi's picture
Location: Indonesian
Joined: 23 Oct 2017
Posts: 249
Thanks given: 138
Thanks received: 59
Rated this casino
100
19 November 2017 - 1:31pm
#11

Wwow, bitstar casino staff appreciate our review, salute for bitstars, good luck Thumb Up

doBitStarz
Casino RepCasino Rep
BitStarz's picture
Location: Malta
Joined: 16 Nov 2017
Posts: 5
Thanks given: 0
Thanks received: 1
Rated this casino
100
20 November 2017 - 4:36am
#12
Pharidodot wrote:

I was very interested in them, I've been joining them for a while, I was crazy with netent games, but when I tried it could not be played, so I never again visited their site, but now I'm open-minded by considering some providers they provide, it turns out a lot better quality than netent, they have a lot of game menu that is very difficult to choose, I think they have a fairly complete payment method, then to access with a smartphone is very compatible, very good

Hi there!

Thanks so much for the nice feedback Smile We've got so any providers to choose from, and if you like NetEnt, I think you should give Pragmatic Play a go! Smile

Representative of BitStarz Casino

doBitStarz
Casino RepCasino Rep
BitStarz's picture
Location: Malta
Joined: 16 Nov 2017
Posts: 5
Thanks given: 0
Thanks received: 1
Rated this casino
100
20 November 2017 - 4:37am
#13
Zaelany Zael wrote:

I am not yet playing in here, what in this site have nice promotion? May be next time i must try to playing in here and share my experience too.

Hi there!

We have great promotions Smile 100% match and 180 free spins on your first deposit. 3 more bonuses on your next 3 deposits too. We also have many weekly offers as well as different tournaments for both slots and table games Smile so if you like promotions, you'll love BitStarz!

Representative of BitStarz Casino

doBitStarz
Casino RepCasino Rep
BitStarz's picture
Location: Malta
Joined: 16 Nov 2017
Posts: 5
Thanks given: 0
Thanks received: 1
Rated this casino
100
20 November 2017 - 4:38am
#14
Endro Nawawi wrote:

Wwow, bitstar casino staff appreciate our review, salute for bitstars, good luck Thumb Up

Woho! Of course we do Smile again, thanks so much for the nice words. Let us know if you need help with anything!

1 member gave thanks for this useful post: bossulo

Representative of BitStarz Casino

idbossulo
Bronze PlayerBronze Player
bossulo's picture
Location: INDONESIA
Joined: 7 Oct 2017
Posts: 286
Thanks given: 133
Thanks received: 137
Rated this casino
60
20 November 2017 - 7:02pm
#15
BitStarz wrote:

Hi Guys!

We figured we'd be a little more active here as a casino, to answer all your questions and comments Smile

@blck
We really appreciate the kind words here Smile would love to hear what we can do better so we can get that 5 star review next time! Your input is very much valued here.

@Glory Chesshire
Just as the staff-member clearly pointed out. This is a big smear campaign against us, which is very sad and unfortunate. We're happy to address any comment regarding this.

@Dina Aliquo
Hi Dina!
You actually get an email as soon as you've had free spins added. It's weird that you haven't received those. I would recommend contacting our superb support heroes via live chat so they can dig into it for you. Also, fingers crossed for that big win on Eye of Ra, one of my favorites too Smile

@bossulo
Thanks for your input here! We do not restrict games for certain countries, but the company who creates the games does that Sad if we could decide, we'd let you play all the games, but the developer of the games are not allowing that. If you give us some names of your favorite games, we'd be happy to find a nice substitute Smile

@Endro Nawawi
Thank you so much for that nice feedback! Best of luck to you in the future! Smile

I think bitstarz is great casino cause have super fast payment. but i not interested again caused we can not play any netent games. your site would be great if added microgaming or play'n go

"The big one" for my live in the future

doBitStarz
Casino RepCasino Rep
BitStarz's picture
Location: Malta
Joined: 16 Nov 2017
Posts: 5
Thanks given: 0
Thanks received: 1
Rated this casino
100
21 November 2017 - 2:58am
#16
bossulo wrote:

I think bitstarz is great casino cause have super fast payment. but i not interested again caused we can not play any netent games. your site would be great if added microgaming or play'n go

Hi there!

We do have Microgaming and PlayNGo : )

Representative of BitStarz Casino

Post new comment

Earn CLchips by posting a mini-review

Nothing beats feedback from other players about an online casino, be it good or bad. If you have experience with this casino then we would love to hear about it. We are currently awarding 5 CLchips for every qualifying mini-review.

Login using your social network account
Or log in with a Casino Listings account

Login or register to post comments

Registering for an account takes less than a minute and you will be brought right back here to comment afterwards.

Share this