Bitstarz Casino Review

BitStarz Casino is an online casino established in 2014 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Direx N.V. and is registered under the jurisdiction of Curaçao. Last updated: September 27, 2019.

usBitStarz Casino does not accept players from the United States.

4.5

rating: Great

9

usBitStarz Casino does not accept players from the United States.

We recommend the following casinos instead:

Review of BitStarz Casino

Bitcoin casinos have surged in popularity in recent times, as the digital currency has gained widespread awareness and a commensurate increase in value. The quality of these casinos vary widely though, and several I have come across are outright fraudulent. I am pleased to say that Bitstarz bucks this trend though, as it has a wide array of legitimate games, and while it isn't perfect, it is certainly one of the better Bitcoin casinos I've come across.

Software and game selection

BitStarz Casino has a completely web-based platform developed by a company known as SoftSwiss. You can access the casino through your browser on either your desktop PC, smartphone, or tablet. The look of the site is sharp, and it's pretty easy to navigate, as a menu bar directs you to the specific type of game you want to play, or you can search for a title by name or software provider.

Speaking of games, there are a ton here for you to sample. Thanks to agreements with developers including Net Entertainment, NextGen Gaming, Evolution Gaming, iSoftBet, Endorphina, Thunderkick and more, there are hundreds of games for you to play. The vast majority of these are video slots, but a healthy selection of table games and video poker are also available.

The options at Bitstarz for players that prefer their games dealt by humans are plentiful. There are several live dealer versions of each of Roulette, Baccarat, Blackjack, Casino Hold'em, Sic Bo, Dragon Tiger, and Keno. The games are broadcast from studios, feature varying table limits, and are supplied from well known providers Evolution Gaming and Ezugi.

Progressive jackpot prizes can also be had at this casino, which is nice to see as many Bitcoin sites often lack the big name pooled progressive jackpots that traditional online casinos have offered for many years. The most well known of these will be Net Entertainment's Mega Fortune which is present here. Thankfully the casino's payment policy specifies that progressive jackpot wins are not subject to the regular monthly withdrawal limits.

Banking and customer support

BitStarz allows you to maintain two separate account balances while you play at the casino: Bitcoin and your preferred local currency, of which there were seven to choose from when I signed up. The reason for this is that some of their game suppliers, such as Net Entertainment, do not allow their games to be played with Bitcoin. In those cases you will have to deposit fiat currency separately and you cannot convert between Bitcoin and Euros for example within the site itself. Bitcoin is the best option overall though, as it provides instant payouts, while eWallets and other traditional banking methods can take between 1-3 days.

While testing the casino I submitted a Bitcoin withdrawal that was paid to me within a few hours after I had made my request and gone to bed. You should note that there is a withdrawal limit of 10 BTC / €7,500 weekly and 20 BTC / €15,000 monthly. While not the lowest I have seen of the SoftSwiss casinos, it certainly isn't a high limit. As mentioned above, at least networked progressive jackpot wins are excluded from this limitation.

Customer support can be reached via live chat and email. I chatted to a rep to ask about some bonus terms, and found that the staff responded to my request within 15 seconds, which is great. The person I spoke to was friendly and answered my question quickly without trying to up sell me on a deposit bonus or anything else, which I appreciated.

Security, fairness, and responsible gaming

When it comes to security, BitStarz uses the industry-standard SSL encryption that most reputable sites use. This is good, as it encrypts and secures information as it is moves between your computer and the casino's servers. The encryption is active at all times during the login, registration, banking, and gameplay processes.

Some of the games on offer, specifically those developed by SoftSwiss, have what is called a "provably fair" mechanism built in. This uses cryptography to prove to you that the results of a game were determined fairly once you began playing and were not changed in response to your actions. In essence you are given an encrypted set of results when your game starts, such as a set of slot reel positions, sequence of roulette numbers, or order of the shuffled cards in a deck. After it is finished you are given the key to decode the encrypted results and you can verify that nothing was changed mid game.

One great feature that we at Casino Listings have been calling for casinos to implement for several years now is what Bitstarz calls "max bet protection" on their bonuses. This means that any bet limits that apply to you while playing a bonus are enforced by the games in the casino rather than just being a line hidden in the T&Cs. This means that there is no chance of you accidentally betting more than you are allowed to and invalidating a win.

If there is a disappointment to be had in terms of fairness, it is that BitStarz has both BetSoft and Pragmatic Play games in their library. Last year we conducted an extensive analysis of Betsoft's progressive jackpot games that suggested that they do not pay out fairly. Pragmatic Play, under its former guise of TopGame, has been involved in numerous questionable incidents including games missing crucial wild symbols making it impossible to win their top prizes. As usual we warn punters to avoid playing all of these developers' games.

Unfortunately BitStarz doesn't have a gaming license from a reputable regulated jurisdiction. What it does have is a license to operate from Curacao, which is more in the business of issuing licenses for fees as opposed to actually bothering to regulate the operators it licenses. Curacao offers no official dispute resolution process so, as with all casinos licensed in the jurisdiction, you will have to rely on third party intermediaries such as ourselves should you ever have a dispute that you cannot resolve yourself. The casino does not publish a list of the RTP numbers for its games, nor does it publish any audited payout figures.

I noticed this highly unusual term in the bonuses sections of the T&Cs: We reserve the right to not pay players using disposable email addresses. No explanation is given as to what exactly constitutes a "disposable" email address, so I contacted the support crew to ask them and they explained that it is meant to cover temporary email addresses that expire inside a couple of hours. Apparently these are commonly used by players wishing to play anonymously via Bitcoin, so if that is you, take the hint.

Similar to other SoftSwiss platform casinos, there is a comprehensive set of responsible gambling controls inside your account settings page. You are able to limit your activity at the casino based on time, wagering, or deposits, and even request a self exclusion should you feel it necessary. These things can also be accomplished by contacting the support crew via email, live chat, or callback.

Conclusion

While BitStarz isn't a perfect online casino, it does a lot of things right and I think it belongs in the upper-tier of Bitcoin casinos. There is a huge game library, fast payouts, and helpful and competent customer service, all of which make this a good place to play despite the drawbacks noted.

BitStarz Casino Jackpots

These are the current progressive jackpots at BitStarz Casino as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.

29 replies • Last post

Comments

lvblck
Jackpot ChaserJackpot Chaser
Location: The North
Joined: 6 Apr 2016
Posts: 2440
Thanks given: 119
Thanks received: 679
Rated this casino
2 July 2017 - 2:47pm
#1

Bitstarz is a casino I joined quite a while ago. I was really intrigued by them because they offered great games and good bonuses. As far as I remember, my country wasn't eligible for the welcome bonuses so I never took their bonuses. I have made several deposits there and I really like them. I have had a few great sessions that have resulted with withdrawals too. I verified my account and after that my withdrawals didn't take more than 2 days. I love their game selection and also their casino support is very professional and caring. I have never had any issues with them so I definitely can vouch for this casino.

CL - klaw

usGlory Chesshire
NewbieNewbie
Glory Chesshire's picture
Joined: 23 Aug 2017
Posts: 1
Thanks given: 0
Thanks received: 0
Rated this casino
23 August 2017 - 8:05am
#2

I introduced my boyfriend to this site eight months ago. He frequently deposits bitcoins and doesn't use any reload bonuses. He won 4btc a week ago and BITSTARZ refuses to pay him and banned his account. According to them, he failed to abide by the t&c. LIES

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 8686
Thanks given: 4725
Thanks received: 4151
24 August 2017 - 1:42am
#3

Glory, you're not being honest. I am well aware of "your boyfriend" and how he made multiple accounts with fake details and got caught. And now you're on a campaign to try to discredit Bitstarz across every gambling forum on the web.

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

zaDina Aliquo
Card SharkCard Shark
Dina Aliquo's picture
Location: South Africa
Joined: 13 Oct 2016
Posts: 155
Thanks given: 38
Thanks received: 133
Rated this casino
10 September 2017 - 5:41pm
#4

I joined this casino (including bitcoin and or normally currency) over a year ago and have made a few deposits here already. I love this casino and the slots they offer. They a huge variety on desktop and mobile. My favourite slot here is Eye Of Ra - they allow you to deposit with bitcoin which is instant or if you wish another currency (usd euro etc). I had some superb luck on their games and believe they are very fair. The only thing that bothered me was they would add free spins or bonuses etc on the account but not notify you that they have done this. So if you don't happen to log in you will loose them and they will not readd them. This is a bit unfair. But besides this all is good here and a very good casino.

CL - klaw

idbossulo
Gold PlayerGold Player
bossulo's picture
Location: JAVA
Joined: 7 Oct 2017
Posts: 729
Thanks given: 542
Thanks received: 433
Rated this casino
15 October 2017 - 11:05am
#5

my experience, they pay very fast on top of other sites. that's their high value.
unfortunately my favorite games not avaible and players from my country cant find any gaming from provider netent at login and see again after logout.
i think If they have microgaming in the future

CL - klaw

idEndro Nawawi
Silver PlayerSilver Player
Endro Nawawi's picture
Location: Indonesian
Joined: 23 Oct 2017
Posts: 415
Thanks given: 150
Thanks received: 88
Rated this casino
4 November 2017 - 2:13pm
#6

i joined in casino bitstarsz because i can play use bitcoin currency, 😍
you must try 👍

CL - klaw

doBitStarz
Casino RepCasino Rep
BitStarz's picture
Location: Malta
Joined: 16 Nov 2017
Posts: 6
Thanks given: 0
Thanks received: 3
Rated this casino
16 November 2017 - 8:41am
#7

Hi Guys!

We figured we'd be a little more active here as a casino, to answer all your questions and comments 🙂

@blck
We really appreciate the kind words here 🙂 would love to hear what we can do better so we can get that 5 star review next time! Your input is very much valued here.

@Glory Chesshire
Just as the staff-member clearly pointed out. This is a big smear campaign against us, which is very sad and unfortunate. We're happy to address any comment regarding this.

@Dina Aliquo
Hi Dina!
You actually get an email as soon as you've had free spins added. It's weird that you haven't received those. I would recommend contacting our superb support heroes via live chat so they can dig into it for you. Also, fingers crossed for that big win on Eye of Ra, one of my favorites too 🙂

@bossulo
Thanks for your input here! We do not restrict games for certain countries, but the company who creates the games does that 🙁 if we could decide, we'd let you play all the games, but the developer of the games are not allowing that. If you give us some names of your favorite games, we'd be happy to find a nice substitute 🙂

@Endro Nawawi
Thank you so much for that nice feedback! Best of luck to you in the future! 🙂

Representative of BitStarz Casino

idPharidodot
Silver PlayerSilver Player
Pharidodot's picture
Location: Indonesia
Joined: 20 Oct 2017
Posts: 411
Thanks given: 132
Thanks received: 158
Rated this casino
18 November 2017 - 10:38pm
#8

I was very interested in them, I've been joining them for a while, I was crazy with netent games, but when I tried it could not be played, so I never again visited their site, but now I'm open-minded by considering some providers they provide, it turns out a lot better quality than netent, they have a lot of game menu that is very difficult to choose, I think they have a fairly complete payment method, then to access with a smartphone is very compatible, very good

idZaelany Zael
Silver PlayerSilver Player
Zaelany Zael's picture
Location: Indonesia
Joined: 6 Nov 2017
Posts: 320
Thanks given: 66
Thanks received: 62
19 November 2017 - 12:50pm
#9

I am not yet playing in here, what in this site have nice promotion? May be next time i must try to playing in here and share my experience too.

idEndro Nawawi
Silver PlayerSilver Player
Endro Nawawi's picture
Location: Indonesian
Joined: 23 Oct 2017
Posts: 415
Thanks given: 150
Thanks received: 88
Rated this casino
19 November 2017 - 1:31pm
#10

Wwow, bitstar casino staff appreciate our review, salute for bitstars, good luck 👍

doBitStarz
Casino RepCasino Rep
BitStarz's picture
Location: Malta
Joined: 16 Nov 2017
Posts: 6
Thanks given: 0
Thanks received: 3
Rated this casino
20 November 2017 - 4:36am
#11
Pharidodot wrote:

I was very interested in them, I've been joining them for a while, I was crazy with netent games, but when I tried it could not be played, so I never again visited their site, but now I'm open-minded by considering some providers they provide, it turns out a lot better quality than netent, they have a lot of game menu that is very difficult to choose, I think they have a fairly complete payment method, then to access with a smartphone is very compatible, very good

Hi there!

Thanks so much for the nice feedback 🙂 We've got so any providers to choose from, and if you like NetEnt, I think you should give Pragmatic Play a go! 🙂

Representative of BitStarz Casino

doBitStarz
Casino RepCasino Rep
BitStarz's picture
Location: Malta
Joined: 16 Nov 2017
Posts: 6
Thanks given: 0
Thanks received: 3
Rated this casino
20 November 2017 - 4:37am
#12
Zaelany Zael wrote:

I am not yet playing in here, what in this site have nice promotion? May be next time i must try to playing in here and share my experience too.

Hi there!

We have great promotions 🙂 100% match and 180 free spins on your first deposit. 3 more bonuses on your next 3 deposits too. We also have many weekly offers as well as different tournaments for both slots and table games 🙂 so if you like promotions, you'll love BitStarz!

Representative of BitStarz Casino

doBitStarz
Casino RepCasino Rep
BitStarz's picture
Location: Malta
Joined: 16 Nov 2017
Posts: 6
Thanks given: 0
Thanks received: 3
Rated this casino
20 November 2017 - 4:38am
#13
Endro Nawawi wrote:

Wwow, bitstar casino staff appreciate our review, salute for bitstars, good luck 👍

Woho! Of course we do 🙂 again, thanks so much for the nice words. Let us know if you need help with anything!

bossulo

Representative of BitStarz Casino

idbossulo
Gold PlayerGold Player
bossulo's picture
Location: JAVA
Joined: 7 Oct 2017
Posts: 729
Thanks given: 542
Thanks received: 433
Rated this casino
20 November 2017 - 7:02pm
#14

I think bitstarz is great casino cause have super fast payment. but i not interested again caused we can not play any netent games. your site would be great if added microgaming or play'n go

doBitStarz
Casino RepCasino Rep
BitStarz's picture
Location: Malta
Joined: 16 Nov 2017
Posts: 6
Thanks given: 0
Thanks received: 3
Rated this casino
21 November 2017 - 2:58am
#15
bossulo wrote:

I think bitstarz is great casino cause have super fast payment. but i not interested again caused we can not play any netent games. your site would be great if added microgaming or play'n go

Hi there!

We do have Microgaming and PlayNGo : )

bossulo

Representative of BitStarz Casino

auamethystbabe
FreerollerFreeroller
Joined: 22 Dec 2017
Posts: 11
Thanks given: 4
Thanks received: 10
Rated this casino
1 January 2018 - 6:45am
#16

I have played on BitStarz, I think that it is great. Customer service is fantastic, it took less than 24 hours to have my paperwork authorised and there were no dramas with withdrawals unlike another site that I have played on where 3 weeks later I'm still waiting on a withdrawal that is never going to happen.

I can't fault Bitstarz and highly recommend them.

CL - klaw

bazelmil83
Bronze PlayerBronze Player
Joined: 19 Jan 2015
Posts: 278
Thanks given: 1
Thanks received: 123
Rated this casino
18 February 2018 - 3:21pm
#17

Bitstarz Casino has many of different online games; from classic blackjack, poker, video poker, roulette, craps, baccarat, keno to various slot machines. You can play with downloaded software or in flash version directly on their site. All games are of high quality as expected from the casino of this caliber. Visually top-notch, all games have the perfect graphics, clear sounds, and the atmosphere is like a real casino.I like this casino, and I made a deposit a few weeks ago.

CL - klaw

idAlmeyda
Bronze PlayerBronze Player
Almeyda's picture
Location: Indonesia
Joined: 8 Jan 2018
Posts: 273
Thanks given: 133
Thanks received: 149
Rated this casino
21 February 2018 - 6:42pm
#18

for me bitstarz is not a top choice, I try to play a few times and do not produce a win, for me their random is very bad, I realize that all is luck, but it should at least I win once, but it never happened, game pretty much but for me no luck, forgive me bitstarz ,,, i prefer someplace else

CL - klaw

cyVanilipas
Slots FanSlots Fan
Vanilipas's picture
Location: Ignalina, Lithuania
Joined: 5 Apr 2016
Posts: 1108
Thanks given: 33
Thanks received: 212
Rated this casino
5 April 2018 - 4:56pm
#19

BitStarz is one of the best casinos and a good example for other casinos. I play there about two years and never was disappointed. I love bonuses so as a new player i had great welcome package. After this i never was left without bonuses also. They send no deposit spins sometimes also great deposit offers.
I have made some withdrawals and they always payed me very fast. It is very simple to verify documents also, you just need to attach them in their website in any format, as well and pdf and its good thing because sometimes casinos dont accept bank statement in pdf.
Variety of slots is also amazing. I can find all my favorite providers and time from time they are adding more. Great support also, never was in need to wait longer than few minutes. So for me it is perfect casino with no minuses i could mention.

CL - klaw

idEljuno
Silver PlayerSilver Player
Eljuno's picture
Location: Indonesia
Joined: 22 Feb 2018
Posts: 347
Thanks given: 475
Thanks received: 261
Rated this casino
16 May 2018 - 10:11am
#20

I tried playing with bitstarz 1 year ago, I took the new player deposit bonus package which is match deposit and fresspin for several days, in fact I can succeed to make cashout, if they just give match bonus only without giving fresspin which I think is a bit trick , but it could be an advantage if 140 spins are given in cash and not given separately for 7 days, because it only gives a load to the player, so because of that I did not succeed and a bit disappointed when first playing in bitstarz, also have more value than other casinos, at that time still a bit of casinos that use bitcoin but they have done that and i think it is good value from bitstarsz, withdrawal and deposit are all nice, very professional customer service team, hopefully always success for bitstarsz,

CL - klaw

ltKepskis
Card SharkCard Shark
Kepskis's picture
Location: Lithuania
Joined: 29 Nov 2014
Posts: 172
Thanks given: 61
Thanks received: 128
Rated this casino
18 September 2018 - 10:45am
#21

Bitstarz Casino is great and trustworthy casino site. I registered there one about one year ago. This casino site can offer very big demand of different slots software such as Netent, Microgaming, Endorphinia and other. I used only no deposit spins here, but I hope I'll make deposit to try my own luck here and maybe to win some big wins. Support works qualitatively and is friendly and helpful. Without high volume of slots software here you can try live and table games. Also you can try BTC slots category. It's one of the first casino site which supports BTC deposits and cashouts. Only warm words to Bitstarz Casino and my rate is five stars.

CL - klaw

grHkatd Katd
GamblerGambler
Hkatd Katd's picture
Joined: 6 Dec 2015
Posts: 61
Thanks given: 1
Thanks received: 52
Rated this casino
23 December 2018 - 11:47am
#22

at this casino i used the 20 free spins that this casino offer upon registration ! From the free spins i received i won 0.62 cents so i tried to wager it which the wagering requirement was 24,80 but i could not made to wager it because i wager only 1 euros and six cents ! I like this casino and sure i will deposit and hope to be lucky this time

CL-Ed

plRuder
FreerollerFreeroller
Ruder's picture
Joined: 4 Jan 2019
Posts: 15
Thanks given: 3
Thanks received: 4
Rated this casino
9 February 2019 - 11:00am
#23

Hello friends.
I play in this casino for a long time.
They have a pretty good bonus policy and razdomnye bonuses to active players.
I did here 3 large withdrawals
everything was processed within 20 minutes.
From the documents they requested only a screenshot of the payment system and a copy of the passport.
The support team is a team of enthusiasts who will always come to the rescue.
Good luck to the guys in development.

Fast payments, friendly support service.
One and top casinos in my list. 📱 💻 👍

CL-Ed

krcoolsongss
High Roller
coolsongss's picture
Joined: 2 Dec 2014
Posts: 2503
Thanks given: 1760
Thanks received: 1230
Rated this casino
4 August 2019 - 4:15am
#24

I played in BitStarz with 1st deposit bonus a while ago. The Welcome bonus package seems to be very good with a lot of free spins like 180 spins. But, they send it 20 spins per day.

I kind of felt it a bit tiring and boring to go to the casino for 9 straight days.
It would be better if they gave 30 spins for 6 days, or even 40 spins for 5 days, that is, more spins for less days.

I made my small second deposit yesterday without any bonus, but couldn't make a withdrawal yet.

I will update about account verification and withdrawal processing later, which is supposed to be good 😀

CL - klaw

auGambla
NewbieNewbie
Joined: 11 Aug 2019
Posts: 1
Thanks given: 0
Thanks received: 1
Rated this casino
11 August 2019 - 10:10am
#25

Good casino, one of the few available for Australian players. Fast chat and email support response.
Limited cash out options for Australian players and bank transfers can be up to 4 days pending with no processing by the casino (not the bank), and during this time a funds recall option is available which is frustrating for player. No withdrawal processing on weekends.

CL - klaw

auMrbiggles
FreerollerFreeroller
Location: Cairns
Joined: 14 Aug 2019
Posts: 7
Thanks given: 2
Thanks received: 4
Rated this casino
17 August 2019 - 3:04pm
#26

Great Casino with good machines to play.
I would give them 5 stars but I have never won a big amount in all the time I have played.
I also cannot comment on the speed of withdrawal because I have never made one.

They had a feature a while back where if you paid in BTC then you could choose the currency you wanted to play with. They removed this feature for some reason and if you pay in BTC then you have to play in BTC.

I do not assign value to BTC like I do with $ & the machines definitely are set to higher minimum denominations meaning I fly through my money.

Support has been fast. They could be a little more generous with bonuses but overall its a good casino & the reviews I see online all seem to point towards them being trustworthy.

If I see any reviews of a casino refusing to pay out for what I consider shifty reasons such as times where they just happen to put the max bet button next to the spin button knowing that people will accidentally hit it. When they do, they deny them winnings then I distrust the casino.
I have not seen any reviews like that regarding Bitstarz.

Basically anything to do with not paying out for shifty reasons even if it is in the T&Cs makes me distrust a casino.

CL - klaw

auEv_P
GamblerGambler
Ev_P's picture
Location: Sydney Australia
Joined: 11 Apr 2017
Posts: 76
Thanks given: 90
Thanks received: 85
Rated this casino
18 August 2019 - 12:40am
#27

MrBiggles you can actually change the currency at Bitstarz. Ask the support staff to change your default currency from AUD to EURO and then when you deposit in Bitcoin you play in EURO which is more manageable than playing in BTC and you can still deposit with either Debit/Credit card or Bitcoin and withdraw in Bitcoin.

CL - klaw

auMrbiggles
FreerollerFreeroller
Location: Cairns
Joined: 14 Aug 2019
Posts: 7
Thanks given: 2
Thanks received: 4
Rated this casino
18 August 2019 - 8:08am
#28

Ok thanks, so it sounds like maybe it was only the Australian $ they stopped from converting.

doBitStarz
Casino RepCasino Rep
BitStarz's picture
Location: Malta
Joined: 16 Nov 2017
Posts: 6
Thanks given: 0
Thanks received: 3
Rated this casino
14 October 2019 - 12:39am
#29

I believe you still should be able to convert BTC to AUD on deposit 🙂

Ev_P

Representative of BitStarz Casino

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