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Betway Casino Review

Betway Casino is an online casino with games supplied by Microgaming. It is operated by Betway Ltd and is registered under the jurisdictions of United Kingdom and Malta. Last updated: November 27, 2014.

usBetway Casino does not accept players from the United States.

3

rating: Average

6

usBetway Casino does not accept players from the United States.

We recommend the following casinos that do:

Review of Betway Casino

Betway Casino has been in operation for a number of years but only really came to our attention after a number of other Microgaming casinos closed their doors to players from the United Kingdom in 2014, and encouraged them to transfer over to Betway. The site is owned and operated by Betway Ltd, and is regulated by the Malta Lotteries and Gaming Commission, and the UK Gambling Commission for those of you in the United Kingdom.

Website design and layout

First things first let's get this rant out of the way: Betway's website is terrible. I typed in the address and was presented with a full page image of Real Madrid lifting last year's Champions League trophy, with a login box above and some giant text imploring me to sign up and get a bonus. I had to scroll down to find a link to the casino, of which there are two: one labeled "Casino" and the other "Vegas" with very little other information about either. Clicking either goes to another similar looking landing page with a big image and very little information. I couldn't even tell specifically what games they had, apart from the six (yes 6!) listed on the Vegas page. Pretty much every link clicked on any of these landing pages pops up a sign up form so there is no way to get any other useful information. The designers have obviously jumped on the latest design trend bandwagon and targeted mobile device users exclusively, with massive fonts and buttons, very low information density, and abysmal usability for anyone who is on a PC monitor. Balancing the needs of both sets of users is hard, no doubt, but in many cases like this one we've come from the days when sites that looked great on a PC were hard to use on a mobile device, and now we're seeing the complete opposite. If I had not been reviewing the casino I would have given up there and then and never gone back but for you, dear reader, I signed up and pressed onwards.

Software and game selection

When I did manage to sign up and get past the landing page trap, I found that the casino website isn't too bad after all. It still has the over-sized text and buttons, and everything is arranged in blocky grid formation with loads of space, just like every other mobile-focussed site out there, but it does the job and features a handy search function to find the game you really want. The casino utilises Microgaming’s Quickfire platform to allow you to play all of the games right through your internet browser, no software installation required. I still cannot work out why they have separate "Casino" and "Vegas" sections though. We commonly see casinos do this due to licensing conditions, or separation of games from different developers, but not in Betway's case. The "Vegas" section has the same selection of games that are all available in the "Casino" section, it's just that the tabs categorising them are in a different order. It is confusing and unnecessary.

As you would expect from a Quickfire powered casino, slots are prominently featured at Betway, with hundreds of games that feature everything from fruit themes to complex blockbuster films and everything in between. If you want to instantly become wealthy, Betway Casino offers a set of Microgaming progressive jackpots for you to play. These jackpots are spread out between slots, blackjack, and video poker, and are pooled with many other casinos that also run Microgaming software. They feature prizes that begin at a few thousand Pounds and escalate all the way up to the multi-million Pound range.

Table games and video poker are also featured at Betway, with a large emphasis being placed on roulette and the blackjack tables. Those of you who prefer live dealer action can choose from live Baccarat, Roulette and Blackjack. If you have the bankroll to meet the high minimums on the tables, you can even play at tables with Playboy dealers. I spent more than a little time checking the video stream quality of those tables thoroughly!

If you are the type of punter who likes to play on the go, Betway Casino does offer a large amount of mobile games, which are available for both Apple and Android devices. I found the mobile games to be surprisingly deep, with many features found on the desktop versions of these games. As you can tell from my rant above, the site is actually far better when accessed from a mobile device, albeit with a reduced subset of the games available. I definitely enjoyed my time with the mobile platform at Betway, and hope that the library size continues to grow in the future.

Banking and customer support

The banking system at Betway offers ample options to deposit and withdraw funds from the casino. While the casino does let you conduct these transactions via credit card, bank wire, and various e-Wallets, it is a big disappointment to see that the casino enforces a £4,000 per week withdrawal limit for players that win more than 5x the amount they have deposited at the casino in total. Rules like this are frankly stupid. The casino is saying that they are capable and prepared to pay a massive win to a player that has lost a lot in the past at the casino, but not someone who has won enough to put themselves well ahead, even if they both had their win on the same day. Why the difference? Thankfully this rule explicitly excludes progressive jackpot wins, but another black mark against this casino is the fact that they limit wins made after claiming the first deposit bonus to 6x your initial deposit.

In terms of withdrawal speed, every one you make is held for 48 hours in a reversible state before being paid out. I was asked to provide identification documents on my first withdrawal and these took a little over a day to approve before my cashout was processed. The total time taken was approximately five days, and I would expect subsequent withdrawals to be back in an e-wallet account within 3-4 days, which is slow for a Microgaming casino.

Customer Support is quite good at Betway, as I tested out the instant message function. Staff are available 24/7 and I found that the they were quick to respond to a help request and they were able to answer various questions regarding the match bonus that they offer for new punters.

Security, fairness, and responsible gambling

While you play at Betway, your connection is secured using SSL technology which ensures that your financial information and gameplay is kept private. The casino is also certified by eCOGRA, which means that the casino regularly submits its payouts to an independent audit and publishes the results for anyone to see. While eCOGRA certification isn’t foolproof, it is a very good sign that a casino operator is above board and secure for real money play. It does not, however, publish the theoretical RTP numbers for any of its games.

Betway's responsible gambling protocol offers players the option of setting daily, weekly, or monthly deposit limits. It also allows players to request a temporary cooling-off and/or a permanent exclusion period during which time they cannot log in to the casino. However there is no option for a player to set this up for themselves in their account settings - instead they must contact customer support and make a request.

Lastly, it would be remiss of me not to note that a quick Google search will turn up legions of complaints from players around the world about Betway. The vast majority seem to be related to bonus-related misunderstandings such as players being stung by small automatic "free bets" that come with wagering requirements. However there are a few concerning ones where Betway has invoked the online casino's old "spirit of the bonus" clause, in order to deny payment to anyone who won and met all the published terms but was still considered a "bonus abuser". For this reason, and the associated 6x cashout limit mentioned above, if you must play at Betway I highly recommend not claiming a bonus.

Conclusion

Betway Casino could be a great online casino, but frankly it isn't. It features a huge amount of games, big jackpots, a varied banking system, and good customer service. However it is let down by a confusing and almost information-free website, several withdrawal limitations, slow withdrawal speed, and a poor reputation amongst players.

Betway Casino Jackpots

These are the current progressive jackpots at Betway Casino as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.

Mega Moolah Mega $7,724,955 €7,724,955 £7,724,955
Major Millions $562,695 €562,695 £562,695
King Cashalot $453,206 €453,206 £453,206
Cyberstud Poker $155,735 €155,735 £155,735
Roulette Royale $143,706 €143,706 £143,706
Cash Splash $49,238 €49,238 £49,238
Treasure Nile $47,406 €47,406 £47,406
Tunzamunni $46,502 €46,502 £46,502
Poker Ride $42,921 €42,921 £42,921
SupaJax $40,787 €40,787 £40,787
Triple Sevens Blackjack $34,966 €34,966 £34,966
Fruit Fiesta $12,383 €12,383 £12,383
Mega Moolah Major $10,012 €10,012 £10,012
LotsaLoot $7,517 €7,517 £7,517
Jackpot Deuces $5,973 €5,973 £5,973
Wow Pot $3,744 €3,744 £3,744
9 replies • Last post

Comments

auboo1965
NewbieNewbie
Joined: 11 Feb 2013
Posts: 2
Thanks given: 0
Thanks received: 1
11 February 2013 - 8:20pm
#1

I had so much trouble with this casino,, they refused to payout and blocked me from their site. After multiple requests emails and phone calls i gave up they are rouges, rip offs and liers stay away from them

1 member gave thanks for this useful post: CL-Ed

bybelaff
True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 884
Thanks given: 231
Thanks received: 331
Rated this casino
60
29 January 2014 - 5:43pm
#2

Hello! I played at betway probably two years ago, when they had not only microgaming games, but they have few more software creators. I registered there because my good friend ask me to play throw his refferal link, he want to test something there. There was games from nextgen, and i am of course say yes. For my first deposit of 50$ they offer me sweet 100% bonus, and i start my journey in this casino. I make deposit from webmoney. I start playing different games, spend probably couple of hours playing, and i play only nextgen games, and at finish of wagering requirements i request very nice withdrawal of 300$. But here comes problem. They verify my account with no problem, but when i try to withdraw on webmoney, they told that it is does not work right, and they do not know when it will work. So we make a deal, and they pay to moneta.ru , but this take a week. Really not very positive, but i was glad i get my money, and never touch this casino anymore.
Support: They answer fast, and friendly.
Withdrawal: Due to problems on their side, i wait my money about a week. They even not place to me any complimentary chip for their troubles.
Software: OK!
I give them 3 stars, of course, they not so bad, but i did not like this casino.

1 member gave thanks for this useful post: CL-Ed

bypohgo
Bronze PlayerBronze Player
Location: Minsk
Joined: 11 Mar 2014
Posts: 214
Thanks given: 11
Thanks received: 32
Rated this casino
80
18 March 2014 - 1:31pm
#3

Hi, i hope you will enjoy my review of betway casino. This casino is powered by microgaming, and i am pretty sure that this is good casino, at least when i play them, that was two years ago, i did not had any problems, made few deposits and two withdrawals, and everything was more than ok. Live support online very rare, at least by my opinion, and email support answer on all queres very fast, i never wait more than 4 hours or so, withdrawals not so fast, around 2-3 days, but this is ok time for me in microgaming casino. I play there mostly 243 liner from microgaming, like immortal romance and thunderstruck II, and i am should say that i am did not experience any lags or slow spins. I am not sure if betway casino still good, but in the times when i was playing with them, they was more than ok, and everything was on more than high level, if you searching new microgaming casino, here is good option for you.
Support: Live chat most times away, but email responce is fast.
Withdrawals: My withdrawals was 2-3 days, good speed. Verification for me tooks a bit more than 1 day, also good.
Software: Microgaming.

1 member gave thanks for this useful post: CL-Ed

bgAleswin
Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks given: 0
Thanks received: 303
Rated this casino
80
18 June 2014 - 8:16pm
#4

Betway casino have slots from microgaming label and allow to download software and PC and enjoy not downloading all games from website this make things speed up and i like this so download every casino is it is possible. Live support is good here like at many other microgaming casinos agents ready to help working all day with no breaks. Software have no glitches and everything work very fine and no lag. Promotions is good i remember easter and new year calendars from betway casino with many bonuses and freespins and different draw but i never can win real prize in any draw and it is very sad of course. I like this casino because it send bonuses on email regular and it is not small bonuses sometimes casino give even 200% bonuses. Payout from this casino take not many time 3 days and money come to skrill account for card withdrawal it is longer i withdraw once to visa and it took more 7 days better use skrill of course it is more faster. Verify my account in 1 day also very good. I like casino and play sometimes when get email with good bonus and i will play again and again because casino not bad at all.

1 member gave thanks for this useful post: CL - klaw

skmrohacek
Gold PlayerGold Player
mrohacek's picture
Location: Slovakia
Joined: 9 Jun 2014
Posts: 534
Thanks given: 60
Thanks received: 429
Rated this casino
60
2 August 2014 - 8:52pm
#5

In the first of all, the most "enjoyable" thing on this casino is the amount of emails, which am I finding every week in "Spam" folder of my e-mail box Smile
So one day I let that hard-working spammers get what they want and I decided to enter and discover this casino. I deposited around the bottom deposit amount limit, that I will be eligible to claim the 100% match deposit bonus, as well as the free spins, which I got in every e-spam.
Anyway, I was going into that with some scepticism, mainly because of their harrassful practices, but the casino page and also the emails I got from them were looking quite nice, better said, the design was "fully-fashioned" so it makes me try it.
The gameplay was something worse - you certainly know these casinos where you deposit, then spin for the first time and right then you find out, that this... is not going to be a nice end. That is what I experienced with this casino, unfortunately.
However, the support cannot blame in anything, they were very nice and helpful-looking Smile
Welcome bonus was also quite good, or - slightly better than average, 100% match bonus + spins. That spins upholded that over the averages Joking
But, overall, I do not recommend this casino, and ... believe your instincts, otherwise you will probably lost your money pointlessly Smile

1 member gave thanks for this useful post: CL - klaw

kzAstanaKZ
Bronze PlayerBronze Player
AstanaKZ's picture
Location: near Astana, capital city
Joined: 18 Aug 2014
Posts: 257
Thanks given: 0
Thanks received: 256
Rated this casino
40
19 August 2014 - 5:19pm
#6

Betway casino it is typical microgaming casino, but be aware, i read few bad things about this casino from other players, it is probably not very good choice to play in this casino. I will start from pluses, but it is just my experience, you better check everything one more time before playing.
+ Software. Download application and quickfire. I tried only application and everything worked fine for me, i really can not say anything bad about it.
+ Customer support. Not so bad, live chat was available when i am played, and my experience was good. But once again i do not know did casino CS works all the time, and better check it yourself to prevent sad things.
Now about few minuses.
- Withdrawals. Mine took 5 days, KYC took 3 days. Very long time, casino not ask any other my documents, it is just was too long for me, i do not know reasons of this. I have only one payout, probably second could be faster, but i not want to try it.
- Bonuses and support. I not get any good bonuses, i mean i get usual emails from casino,but there was no any good offers for me.
Final mark.
Based on everything, better avoid this online casino.

1 member gave thanks for this useful post: CL - klaw

nlNumb48
Card SharkCard Shark
Joined: 30 Sep 2014
Posts: 192
Thanks given: 1
Thanks received: 188
Rated this casino
60
13 October 2014 - 5:31pm
#7

Betway casino is not bad, and not good for me. I played in this casino only couple of times, and i did not find any decent reasons to continue my playing in this casino. I really tried, but anything that i try to compare with my favorite casinos like guts and other was worse at betway casino, and this is of course good reason to not be usual player at this casino. If you interesting in bonuses - i have answer about bonuses in betway casino, in short there is nothing interesting about it and nothing can be interesting, if only you love get one deposit bonus about once per week, then it is can be good casino for you. If someone worrying about verification at this casino, be patient, there is nothing unusual, took two days for me and usual documents, and my account was approved. Withdrawal i had only one, and it was paid within 4 days, of cousre when i have withdrawals from 32red within hours or instantly 4 days is really too long, and also i said that i have problems with reversing pending withdrawals, so it is not my place for gambling. But some players can be happy here.

1 member gave thanks for this useful post: CL - klaw

nlnelsnik
Bronze PlayerBronze Player
nelsnik's picture
Location: Netherlands
Joined: 16 Aug 2015
Posts: 259
Thanks given: 5
Thanks received: 227
Rated this casino
60
9 September 2015 - 11:04am
#8

Not bad but not good just average, that's how i should describe Betway.
they doing there best but things are working out really slow there, and bonuses or spins they are send out, i always have too chase them trough support, since they send it out but never it's available right after email and always they had to add this manually! also they are not fair with deposit bonuses, always there wagering is high on it, and also here they have different time's told me i broke bonus rules without doing anything wrong. very frustrating! there site looks very simple and bad designed. taking a withdrawal there costs you very long time they need days to process an e-wallet withdrawal, mostly on other casino's this process take only some hours, and here they need days! maybe the have slow computers? support is not good, very un-responding! better not contact them trough email since they never respond on that, and not all live agents are understanding english good in my opinion, and they take long to solve things. for me betway have been average, but i never played there anymore, since i'm not going too wait for days on a withdrawal. but at least they pay it;) better search for a more and quicker microgaming casino! Thumb Up

1 member gave thanks for this useful post: CL-Ed

Don't follow me!, I'm Lost too....Smile

bazelmil83
Card SharkCard Shark
Joined: 19 Jan 2015
Posts: 136
Thanks given: 1
Thanks received: 87
Rated this casino
100
29 November 2015 - 12:50pm
#9

To make the game fun, you constantly have to present something new, something innovative that will attract many new players on your site. Betway is thinking in that direction and with its no deposit bonuses, ranks high on the table the most visited online casinos. At Betway'm active for about four years and have never had problems with the payment of money from the casino. After verification of account all the other classics, regular payments, ongoing promotions and friendly customer support, all in one place. Betway Casino!

1 member gave thanks for this useful post: CL-Ed

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