Betjoy Casino Review
Betjoy Casino is an online casino established in 2015 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Armadillo eServices International N.V. and is registered under the jurisdiction of Curaçao. Last updated: September 27, 2016.
Review of Betjoy Casino
When I first laid eyes on Betjoy Casino's webpage, I was impressed by the sharp design of the site as well as the large number of games available to play. Looking into things a bit deeper though, I ended up finding a few things that concerned me and ultimately led me towards feeling that Betjoy is a decent, but not great online betting site.
Software and game selection
Betjoy Casino has a web-based instant play platform that it uses for its operations, meaning that players can register, deposit, play, and withdraw funds all through their internet browser, negating the need to download or install separate pieces of software. This works out quite well, as I was able to set up an account and start playing within just a few minutes. The website is mobile friendly, which allows you to play a good number (though not all) of the casino's games through your smartphone or tablet.
The casino has a large library of games that includes titles from a number of top tier developers, including the likes of Microgaming, Play'n Go, Net Entertainment, and NextGen. These are all excellent software providers that produce first rate games and indeed this gives you the chance to play some of the most popular slots in the world today. Some of these games feature progressive jackpots that can total up to the millions of Euros, such as Microgaming's Mega Moolah slot machine which is currently edging over €6.6 million.
On the other hand I was disappointed to see games from Betsoft and PragmaticPlay (previously TopGame) thrown into the mix. When it comes to Betsoft we've proven that the company's progressive jackpots are unwinnable under certain circumstances, and even when you do meet the conditions to win one, they may very well refuse to pay you! Pragmatic Play's previous incarnation, TopGame, was involved in all manner of dodgy practices over the years including being caught running games with wild symbols missing, and launching DDoS attacks on competitors. We highly urge all players to avoid playing games from either of these providers as we are unconvinced of their fairness, nor of the honesty of their management. We have notified Betjoy of the offending games and my hope is that they will address the issue by removing them.
In addition to slots, players will also find a good selection of table games, video poker machines, four styles of keno and two scratch card games. The real highlight here though are the live dealer games, in which you get to participate in real world table games that are broadcast from studios. The tables on offer consist of Baccarat, Blackjack, and Roulette, and the casino offers various different table limits starting at €5 per hand for Blackjack for example. If you're into sportsbetting they also offer in play and traditional wagering on various sports from around the world.
Banking and customer support
The banking system at Betjoy is decent in terms of the option you have, but not spectacular in terms of the speed of payment processing. The casino accepts a fair number of credit card and eWallet options for both deposit and withdrawal. My initial test withdrawal was held pending for roughly 48 hours before being approved for payment. As I have said often before, I dislike this sort of wait as it gives punters a chance of losing their money back to the casino should they lose patience with the process and reverse their withdrawal. Payout processing speeds vary with the withdrawal method after the pending period, but my e-wallet withdrawal came through a total of four days after first submitting it, which isn't great but not the worst I have seen either. Capping off the banking section is a €20,000 monthly withdrawal limit, though thankfully this limit does not apply to winnings from networked progressive jackpots like Mega Moolah.
Customer support is available through live chat, telephone, and email. The live chat and phone support crew are available from 7am to 9pm Central European Time. Outside those hours if you try the live chat widget you are offered the ability to leave a message for support to read when they are in the office. That was the case when I played here but to be fair this isn't unusual given my location on the opposite side of the world to Europe. As a small test I emailed them to ask a question about the rules for a free spins offer and they replied to me by the next day.
Security, fairness, and responsible gaming
Security is addressed by Betjoy using SSL encryption technology at all times. This scrambles your private information as it is sent between your computer and the casino's servers so that it cannot be read by any intercepting third party. This is present from the moment the homepage loads and in every facet of the casino's operation, which is the minimum I expect to see in this day and age.
Betjoy holds a license to operate from Curacao eGaming, which I view as near enough to worthless. This regulator has proven time and again to be unwilling to step in and do anything about a casino or software provider that pushes the boundaries (exhibit A: Betsoft Gaming), and it has no dispute resolution process of note that players can use. The casino does not publish any audited payout reports, nor does it publish a consolidated list of the RTP numbers for its games, apart from those that are available in game due to the software provider configuration. I've already talked about my doubts about the fairness of Betsoft and Pragmatic Play's games, so in short, Betjoy are doing the bare minimum here.
I was pleased to find that the casino provides proper self-administered responsible gambling controls through the user account page. You can set limits on losses, wagering, and time spent on the site, and you can even self exclude without having to approach support if you need to.
BetJoy Casino has some good things going for it, with its large game library and mobile compatibility bringing excellent gameplay anywhere you can grab a data connection. On the other hand, they are offering games from a couple of questionable providers and the withdrawal speed is average compared to the competition. All in all this makes me hesitant to call this anything other than an average online casino.
Betjoy Casino Jackpots
These are the current progressive jackpots at Betjoy Casino as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.
|Mega Moolah Mega||$2,525,450 €2,525,450 £2,525,450|
|King Cashalot||$801,742 €801,742 £801,742|
|Major Millions||$686,768 €686,768 £686,768|
|Cyberstud Poker||$207,360 €207,360 £207,360|
|Roulette Royale||$195,331 €195,331 £195,331|
|Poker Ride||$100,153 €100,153 £100,153|
|Triple Sevens Blackjack||$86,591 €86,591 £86,591|
|Tunzamunni||$83,671 €83,671 £83,671|