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BetChan Casino Review

BetChan Casino is an online casino established in 2015 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Direx N.V. and is registered under the jurisdiction of Curaçao. Last updated: May 31, 2016.

usBetChan Casino does not accept players from the United States.

4

rating: Very Good

8

usBetChan Casino does not accept players from the United States.

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Review of BetChan Casino

Betchan Casino is a Curacao-licensed online casino established in 2015 that is operated by SoftSwiss N.V. subsidiary Nabelse Holdings, a company responsible for a number of white label casinos running on the SoftSwiss platform. The name of the casino intrigued me at first. Was this some kind of Far East themed casino catering to Asian clientele, or perhaps it was aimed at folks that frequent places like the 4Chan image boards?

Software and game selection

BetChan Casino is an in-browser casino that run on a diverse gaming platform provided by SoftSwiss. The site has a vaguely Asian flair to it, with the main logo incorporating a lotus flower while the heading of the page has a red Asian-themed motif. That is about as "Chan" as it gets at this site though as there is no support for any Asian currency or language. The casino brings together games from noted online gambling developers including Microgaming, Net Entertainment, Genesis Gaming, BetSoft, Endorphina, and iSoftBet. The games are presented in a standard grid formation, with a handy list of filters on the left side that allow you to pick your way through the games, and an instant search box in the heading. The site is simple, clean looking, and easy to navigate, if not a little plain.

With that being said, the gaming library at BetChan is impressive, offering players an absolutely huge library of games from the above-mentioned developers. The games available include video slots, classic slots, table games, poker, lottery games, and video poker. The game quality varies based on the developer, but you will find many excellent games including the likes of Gonzo's Quest, Jurassic Park, South Park, Forsaken Kingdom, and dozens of others dotting the reels.

Players looking for something a bit different will find a selection of live dealer games also on the roster, which lets you play broadcasted versions of roulette, blackjack, craps, keno, and more. The live games are beamed from studio-based tables run by Net Entertainment and Ezugi, and they are attended to by attractive dealers.

Banking and Customer Support

The banking system is decent at this casino, with the site offering deposits and withdrawals through Visa, Skrill, Neteller, Poli, iDeal, and Cubits. The casino also supports Bitcoin and, unlike the majority of its competitors that have started to embrace the digital currency, it allows you to actually play many of the games (though not unfortunately Microgaming or Net Entertainment) with Bitcoins as your currency rather than converting your deposits into Euros or Dollars for play and back again when withdrawing. Deposit methods are instant, and withdrawals are processed in a matter of minutes if you use Bitcoin, although other banking times will be considerably slower. It should also be noted that there is a €10,000 weekly withdrawal limit (or €20,000 per month). Although it was not stated one way or the other in the T&Cs, I confirmed with support that this limit does not apply to networked progressive jackpot wins.

Customer support is available through live chat or email 24 hours a day. Using the live chat function, I had a support rep pick up within 20 seconds, and my questions were answered satisfactorily, leaving me impressed with this aspect of the casino's operation. If you prefer telephone based support, unfortunately there are no phone numbers supplied by this casino.

Security, Fairness, and Responsible Gaming

Security is handled through standard SSL technology, which encrypts the communication between you and the casino at all times. This protects your personal and financial information from interception by unknown third parties. If verification of identity documents is required, you can upload them over the encrypted connection on the account settings part of the website, rather than using insecure email, which is good to see.

SoftSwiss subjects its games to outside auditing through iTech Labs, which certifies the random number generator used by the casino games is truly random. The other game suppliers used by the casino regularly subject their games to testing to ensure their fairness. Some of the games at this casino, such as those supplied by Net Entertainment, reveal their theoretical return to player (RTP) percentages in game, but many others do not. Apart from that this casino does not present any payout information about its games, either theoretical or actual audited results.

BetChan takes commendable steps towards addressing problem betting on their site, giving players the tools they need to set limits on their gambling. As part of your account settings you can set daily, weekly, or monthly deposit, loss, and wagering limits, or you can elect to self exclude yourself from the casino for a defined period of time.

Conclusion

BetChan Casino is an interesting site, with a solid base in its library of games and banking system. Perhaps its biggest asset is its support for Bitcoin play with a proper company backing the casino in SoftSwiss rather than an anonymous fly-by-night operator that so many other Bitcoin-only casinos seem to be run by. If you're looking for a site that functions well, particularly if you're into Bitcoin, then BetChan is well worth checking out.

BetChan Casino Jackpots

These are the current progressive jackpots at BetChan Casino as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.

Mega Moolah Mega $3,619,665 €3,619,665 £3,619,665
Major Millions $754,131 €754,131 £754,131
King Cashalot $286,498 €286,498 £286,498
Cyberstud Poker $231,322 €231,322 £231,322
Roulette Royale $219,293 €219,293 £219,293
Poker Ride $148,076 €148,076 £148,076
Triple Sevens Blackjack $110,553 €110,553 £110,553
Treasure Nile $51,211 €51,211 £51,211
Mega Moolah Major $34,686 €34,686 £34,686
SupaJax $33,755 €33,755 £33,755
Tunzamunni $25,736 €25,736 £25,736
Jackpot Deuces $17,129 €17,129 £17,129
Fruit Fiesta $8,773 €8,773 £8,773
LotsaLoot $5,823 €5,823 £5,823
Cash Splash $5,733 €5,733 £5,733
Wow Pot $4,236 €4,236 £4,236
8 replies • Last post

Comments

lvblck
Fortune HunterFortune Hunter
Location: The North
Joined: 6 Apr 2016
Posts: 1914
Thanks given: 108
Thanks received: 487
Rated this casino
60
31 May 2016 - 12:45am
#1

I know Betchan casino for a couple of months and I don't really like them. At first they offered only match bonuses as welcome offers and they had 40x wager. About over a month ago I made a deposit to claim the second bonus, which also included free spins. However, they didn't update their page and only from live chat I heard that the wager now is up to 50x bonus amount. I don't think it's fair to make such changes and not update bonus terms. Also the live support is always unfriendly and not very helpful, I've also experienced many technical issues in my session. At least they offer wide game selection, oftherwise I wouldn't play there again, the wagering is very high, as even the free spins have 50x wager. I've played there twice and oth times lost and I have no plan to deposit there again, as I prefer casinos with better promotions.

1 member gave thanks for this useful post: CL-Ed

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7201
Thanks given: 3358
Thanks received: 2719
31 May 2016 - 4:50am
#2

I agree that the bonuses at this casino are currently poor value and you are better off not claiming them, so we noted that in the negative points in the review. As part of my Bitcoin testing I deposited, played without a bonus, and cashed out within an hour and was paid shortly after that without any ID checks or questions at all. Of course you may have a different experience if you're using other deposit methods, or claim a bonus, or come from a country that they deem to be "high risk", but overall I was impressed.

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nlnelsnik
Bronze PlayerBronze Player
nelsnik's picture
Location: Netherlands
Joined: 16 Aug 2015
Posts: 259
Thanks given: 5
Thanks received: 233
Rated this casino
80
10 July 2016 - 3:25pm
#3

Betchan, they provided me my first ever bitcoin casino win in my life;),
it started a time ago, they offered 4 euro bonus, which isn't nothing with 50x wager, since i already had an wallet for bitcoins, i decided to request the 4 euro it was added directly, from the fast support staff. i played a bit and kept raising balance, i was even on 80 euro, thanks too fistificuss slot, after some minutes with higher bets i was able to have a 40 euro real balance, i asked for help on chat and they explained all too me, documents sended approved in 5 minutes and cashed out too, this was awesome and super fast! they are good, but don't offer any freebies or something after i lost many times, there support team also provide support for tons of other softswiss casino's and are not really friendly, they blocked me on chat for 3 months because i asked to many times for a bonus, which is ridiculous, i decided to close my account there but it was fun, and they offer great games! and cashouts where lightning fast always

1 member gave thanks for this useful post: CL - klaw

Don't follow me!, I'm Lost too....Smile

caactmyname
GamblerGambler
actmyname's picture
Joined: 13 Aug 2016
Posts: 82
Thanks given: 7
Thanks received: 24
Rated this casino
60
26 August 2016 - 12:23am
#4

There isn't too much to say about BetChan - they offer a lot of "regular" bitcoin casino games like Minesweeper, Scratch Dice, Heads and Tails, and many of the common table games. There isn't anything too special here that you can't find anywhere else, but something intrigued me. Their "Pocket Dice" game was the same game from pocketdice.io, a separate (what I think) casino. This, of course, doesn't add anything to the benefit of BetChan because again, I can play that elsewhere. With their bonus having such a high wager requirement, I'd suggest playing elsewhere - at a casino with a lower wagering requirement or with more unique games. However, it's a decent experience for anyone new to bitcoins. Just stay away from the mass of BetSoft games. (I counted 122!)

1 member gave thanks for this useful post: CL-Ed

ustwitchyseal
Low RollerLow Roller
twitchyseal's picture
Joined: 23 Jun 2016
Posts: 31
Thanks given: 3
Thanks received: 16
Rated this casino
40
27 August 2016 - 5:50am
#5

Most of these softswiss casinos have a particularly scummy condition on their bonuses and they don't hesitate to enforce it.

Quote:

7B. All players need to meet the play through requirements. Otherwise, the maximum bet that can be placed is €5, currency equivalent, or 25 mBTC (0.025 BTC) including double up wagers after the game round is completed. Wagering winnings from X game round on red/black, for instance.

There is no warning anywhere or any other reason to think twice befor placing a 6 euro or .026 BTC wager other than the fine print.

So if you make a single wager over 5 euro or .025 BTC [which is well over 10 euro right now] you can't win.

I've seen many complaints like this one: https://bitcointalk.org/index.php?topic=1454521.msg14704015#msg14704015

I suggest putting a warning somewhere that any player who signs up can't miss. (Bitstarz, LimoPlay, PrincessStar and I'm sure plenty of others also enforce this rule)

caactmyname
GamblerGambler
actmyname's picture
Joined: 13 Aug 2016
Posts: 82
Thanks given: 7
Thanks received: 24
Rated this casino
40
27 August 2016 - 1:25pm
#6
twitchyseal wrote:

Most of these softswiss casinos have a particularly scummy condition on their bonuses and they don't hesitate to enforce it.

7B. All players need to meet the play through requirements. Otherwise, the maximum bet that can be placed is €5, currency equivalent, or 25 mBTC (0.025 BTC) including double up wagers after the game round is completed. Wagering winnings from X game round on red/black, for instance.

There is no warning anywhere or any other reason to think twice befor placing a 6 euro or .026 BTC wager other than the fine print.

So if you make a single wager over 5 euro or .025 BTC [which is well over 10 euro right now] you can't win.

I've seen many complaints like this one: https://bitcointalk.org/index.php?topic=1454521.msg14704015#msg14704015

I suggest putting a warning somewhere that any player who signs up can't miss. (Bitstarz, LimoPlay, PrincessStar and I'm sure plenty of others also enforce this rule)

Ugh. This is the kind of crap that they do to stop people from winning the bonuses, even after they get past the ungodly wagering requirements. That is a shame. You have to beat both the wagering requirements AND the horrendous house edge that stacks upon you?

I think a quote from that thread is best to end off on:

katerniko1 wrote:

nah what you did is this:
you gave a big player bonus that is hard to achiveve (almost impossible) and then when he did it you removed his winnings.
and i agree with him you scamed him!
regards.

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7201
Thanks given: 3358
Thanks received: 2719
28 August 2016 - 11:24pm
#7

We have noted in the "at a glance" section of the review that the bonuses at this casino are bad. These days we pretty much ignore bonuses when reviewing casinos unless we spot something exceptional, good or bad. In my opinion most bonuses at most casinos these days are not a good deal. You should always check the terms when you claim a bonus. I hate saying that and I know most people don't bother (as do the casinos). We try to point out any particularly bad clauses or traps, but it is inevitable that we or anyone else that tries is going to miss something, or changes made, at some point. That is why you need to check yourself. The problem in the linked case has come about because the player didn't read the rules that they agreed to.

Unfortunately maximum wager limits like this are almost a standard bonus term at most online casinos these days. If you picked 10 casinos at random I'd guess that at least 8 would have a term like this. They all want to prevent players from wagering huge amounts in a short time with bonus money. Mathematically that is the strategy that maximises variance and profits in the long run when playing with bonuses.

It would be better if they enforced these limits in the software itself so that no-one can make that mistake. I have been saying that for a long time. Sadly this casino is far from unique in that respect. I can count on one hand the number of casinos that do it. The same goes for restricted games and other terms that could easily be enforced in software but aren't.

For me, the solution is simple. I haven't claimed bonuses for years now unless it is something irresistible. I'm talking about say 25xB or lower wagering requirements with lower house edge games available for play. Have a guess how often one of them comes up. If you still want to claim a bonus but don't want to read the rules, then your other option is to only play at casinos that enforce all their rules in the software when you claim a bonus. That severely restricts your choice though. Off the top of my head, I'm pretty sure that VideoSlots Casino does it. I can't think of any others which is a sad indictment on most casinos in this day and age because there really is no excuse for not doing such a simple piece of programming.

1 member gave thanks for this useful post: twitchyseal

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dkMafat979
NewbieNewbie
Location: Denmark
Joined: 11 Dec 2017
Posts: 1
Thanks given: 0
Thanks received: 1
Rated this casino
20
11 December 2017 - 12:33pm
#8

Casino Betchan looks like a good and legit casino, where you also can use your BTC.....
I played there (not for BTC) I deposited from a verified Skrillaccount...
I carefully studied their T&C down to the smallest detail, and made sure my account was verified before i deposited and started to play.....
It was cool, lots of different slots to choose from, so i played and won a nice amount of money
3000 USD.... So when i was done i would cash out my winnings, which i believed to be a formality, and they promise that payout is processed within 2 hours....
When nothning has happened 2 hours later i wrote live-support and asked about my payment, and got the answer that i had duplicate accounts at the casino....
Itold him i did not, and it must be some kind of mistake and that my account already had been verified.....Then he put the money back into my account and told me to make a withdraw again, and it would be proccesed within 2 hours, i said: øhhh okay and encourage him to all me, skype me or something if there was any doubt what so ever....
I made my second withdrawal request, and waited by the phone and my pc if they should contact me"which they didnt" and after the 2 hours was gone and nothing happened i went online, just to find out that i no longer could login, i went to livechat and he told me my account was closed due to duplicate accounts, i protested and asked what accounts he meant, but that he wouldnt tell me and said their decision was final....
I got into askgamblers and submitted a complaint against Betchan casino, and looked at ALL they other complaints against the casino, to find out that i was far from the only one with that problem, and several open cases against them was still not solved....
They case is still open, the complaint was submitted 30/11-2017 and Betchan has now sent the 3 mail with their alleged"evidence"
I dont believe that the casino Betchan at any time had any intension of paying me my fair winnings, and when they couldnt find anything i violated in the T&C they jumpen on the duplicated accounts accusation...
For good order everybody have to know that BETCHAN casino once "HAD" 2 sistercasinoes
(Limoplay and play.casino) which both are closed as they were not paying or scamming their players,,they were also owned by the same company that runs casino betchan, and no need for much thinking to see what direction casino BETCHAN is moving in.....
I think how many other people have they done the same to, and how many has complaint against it, in many of the cases at the ask-gamblers site where the casino had a succesful outcome, the ask-gamblers team stongly encouraged them to change the text in their T&C without any luck....
The Casino BETCHAN operate on the limit of what is legal, and the moral and ethics border is crossed a long time ago, and if a player win big inthere, they will never get their money...
So everybody there ane considering signing up with BETCHAN casino, i will strongly advise NOT to and move on to a credible casino instead...
Or at least look them up at Ask-gamblers or a site like that before making any deposits...

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1 member gave thanks for this useful post: CL - klaw

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