BetChan Casino is an online casino established in 2015 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Direx N.V. and is registered under the jurisdiction of Malta. Last updated: June 30, 2019.
Betchan Casino is a Malta-licensed online casino established in 2015 that is operated by N1 Interactive Ltd, a company responsible for a number of white label casinos running on the SoftSwiss platform. The name of the casino intrigued me at first. Was this some kind of Far East themed casino catering to Asian clientele, or perhaps it was aimed at folks that frequent places like the 4Chan image boards?
BetChan Casino is an in-browser casino that run on a diverse gaming platform provided by SoftSwiss. The site has a vaguely Asian flair to it, with the main logo incorporating a lotus flower while the heading of the page has a red Asian-themed motif. That is about as "Chan" as it gets at this site though as there is no support for any Asian currency or language. The casino brings together games from noted online gambling developers including Net Entertainment, Play'n Go, Endorphina, Amatic, and Quckspin, among others. The games are presented in a standard grid formation, with a handy list of filters above that allow you to pick your way through the games, and an instant search box in the heading. The site is simple, clean looking, and easy to navigate, if not a little plain.
The gaming library at BetChan is impressive, offering players an absolutely huge library of games from the above-mentioned developers. The games available include video slots, classic slots, table games, poker, lottery games, and video poker. The game quality varies based on the developer, but you will find many excellent games including the likes of Gonzo's Quest, Creature From the Black Lagoon, Book of Aztec, and dozens of others dotting the reels.
Players looking for something a bit different will find a selection of live dealer games also on the roster, which lets you play broadcasted versions of roulette, blackjack, craps, keno, and more. The live games are beamed from studio-based tables run by Net Entertainment and Evolution Gaming, and they are attended to by attractive dealers.
If there is one downer here it is yet again the presence of games from Betsoft and Pragmatic Play. Both companies have form for offering games that do not pay out fairly, and for ripping off players over the years. It never fails to annoy me to see these games front and centre at a casino, and for what seems like the umpteenth time, we warn you not to play them.
The banking system is decent at this casino, with the site offering deposits and withdrawals through a variety of credit cards, e-wallets and local banking services. With the move to a Malta license in early 2019, BetChan dropped support for Bitcoin both as a method of deposit and as an in-house currency. Deposit methods are instant, and withdrawals can be processed in a matter of minutes if you use e-wallets such as EcoPayz or Neteller, although other banking times will be considerably slower. It should also be noted that there is a €8,000 weekly withdrawal limit (or €25,000 per month). Although it was not stated one way or the other in the T&Cs, I confirmed with support that this limit does not apply to networked progressive jackpot wins.
Customer support is available through live chat or email 24 hours a day. Using the live chat function, I had a support rep pick up within 20 seconds, and my questions were answered satisfactorily, leaving me impressed with this aspect of the casino's operation. If you prefer telephone based support, unfortunately there are no phone numbers supplied by this casino.
Security is handled through standard SSL technology, which encrypts the communication between you and the casino at all times. This protects your personal and financial information from interception by unknown third parties. If verification of identity documents is required, you can upload them over the encrypted connection on the account settings part of the website, rather than using insecure email, which is good to see.
SoftSwiss subjects its games to outside auditing through iTech Labs, which certifies the random number generator used by the casino games is truly random. The other game suppliers used by the casino regularly subject their games to testing to ensure their fairness. Some of the games at this casino, such as those supplied by Net Entertainment, reveal their theoretical return to player (RTP) percentages in game, but many others do not. Apart from that this casino does not present any payout information about its games, either theoretical or actual audited results.
BetChan takes commendable steps towards addressing problem betting on their site, giving players the tools they need to set limits on their gambling. As part of your account settings you can set daily, weekly, or monthly deposit, loss, and wagering limits, or you can elect to self exclude yourself from the casino for a defined period of time.
BetChan Casino is an interesting site, with a solid base in its library of games and banking system. It used to be a good option for players who prefer to use Bitcoin, but the change to a Malta license in early 2019 ended the casino's support for the crypto-currency. Overall it is a good casino that pays winnings quickly, but nowadays it has little to differentiate it from hundreds of others.