Bet-at-home Casino Review

Bet-at-home Casino is an online casino established in 1999 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by bet-at-home.com Entertainment Ltd and is registered under the jurisdictions of United Kingdom and Malta. Last Updated: November 10, 2023.

usBet-at-home Casino does not accept players from the United States.

2.5

Our rating: Subpar

5

usBet-at-home Casino does not accept players from the United States.

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Review of Bet-at-home Casino

Bet-at-home is a long standing gambling site that has been in existence since 1999 when it launched in Austria. It initially made a name for itself in the sportsbetting realm. Today the group has a large full-service platform that combines sportsbetting, a poker room, and a casino that offers games from top software groups.

Warning: UKGC license suspended

The UK Gambling Commission announced in July 2022 that it had suspended the license of Bet-at-home for as yet unspecified reasons, stating only that "activities may have been carried out contrary to the Gambling Act 2005". This means that the casino can no longer allow play by UK customers. Players that hold accounts at the casino should log in and withdraw any balances held. Casino Listings will update this once we know more.

Software and game selection

The casino's game selection is provided by developers including Net Entertainment, OpenBet, NextGen Gaming, and Ash Gaming, and the games are deployed through an instant-play platform that runs in your internet browser. The site is definitely old school and these days it looks a bit dated, but it is easy to register an account and play. Mobile games are also supported so that you can play a variety of games from your smartphone or tablet.

As per usual the games are dominated by slot machines, and there are a couple hundred games to test your luck on in total. You get a full menu of Net Ent games but the selection from other providers is much more restricted with the casino hand picking a few of the best games from each provider, rather than serving up every last one. The site changes its selection according to licensing rules in your country and I noticed for example that if you are in the United Kingdom you currently only have access to the Net Entertainment games. Some of the latest releases on offer when I played there included Jimi Hendrix, Theme Park: Tickets of Fortune, and Divine Fortune.

Those of you that like to chase massive progressive jackpots are well catered for at Bet-at-home. The casino offers progressive jackpots from Net Entertainment including Mega Fortune, Arabian Nights, Cosmic Fortune, Divine Fortune, Mega Joker, and Caribbean Stud Poker. The first two on that list are regularly won for multi-million Euro prizes so there is the small chance that you could hit the big time with this casino.

Players looking for table games will find an array of blackjack and roulette games, as well as a more limited selection of other games like baccarat and poker. Those looking for a more authentic land casino games will be happy to see a couple of live dealer options that feature games from studios run by Net Entertainment and Evolution Gaming. Both are among the better live dealer providers, with their tables broadcasted in high quality, making the games quite immersive.

Banking and Customer Support

The banking system at Bet-at-home is the old style multiple wallet system where you deposit funds into a central account and then move them between your sports, casino, and poker accounts. The site accepts deposits and withdrawals through bank transfer, e-wallets, and credit cards. The payout time for my test Neteller withdrawal was around 12 hours, which is great. I would expect credit card and bank transfers to take a bit longer. There are no weekly or monthly withdrawal limits as such, though there are per transaction limits of around €5000, but you can easily queue up multiple withdrawals. One thing that I found strange is that, when withdrawing, your money is not deducted from your account until the withdrawal is paid. So you submit your withdrawal but your balance doesn't change and you must remember and resist the urge to continue playing with your funds until it is processed and paid out.

Customer support is available through live chat, email, and telephone. While I didn't have any problems in the casino, I tested out the live chat line to see how fast they responded. I got through to a human in about 15-20 seconds, and they were able to clarify that the casino's bonus rules allow you to withdraw and cancel a bonus after an early big win, so long as you have not touched the bonus funds (at which point the wagering requirements kick in).

Security, Fairness, and Responsible Gaming

Bet-at-home is licensed and regulated by the UK Gambling Commission and the Malta Gaming Authority. I was pleased to see that there is a single page that lists the return to player (RTP) percentages for each game in the casino. This makes it easy to pick a game with a decent payout rate, and of course to avoid the low RTP stinkers.

It discloses that its segregation of customer funds from day to day operational funds only meets the UKGC "basic" standards. This effectively means that there is no real protection at all and should the company become insolvent, customer deposits could be used to pay debts to creditors. While the vast majority of other casinos are exactly the same, I can only hope that the UKGC's policy of requiring its licensees to disclose this information will encourage them to improve their policies to better protect their customers' money, and to meet the higher standards levels in future.

The site protects player information using SSL encryption at all times. This makes sure your login, gameplay, and financial data is encrypted as it moves between your device and the casino and cannot be intercepted and read by an attacker. This is an industry standard for security, and is something that I expect to see at any reputable site.

There is a full responsible gaming section available, with the group providing information on educating yourself on problem betting behaviors. Self-exclusion, deposit, wager, and time limit controls are available for you to set in your account. The company also works with seven different responsible gaming groups, so players can get any assistance if they need it.

Conclusion

Bet-at-home Casino has a website that isn't very attractive but despite its old school look and feel, the casino is a good one. The casino game selection isn't the biggest, especially for those of you in the UK, but if you are a casual casino player who likes to mix up your action with a bit of sports betting and/or poker, it is well worth checking out.

Bet-at-home Casino Jackpots

These are the current progressive jackpots at Bet-at-home Casino as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.

6 replies • Last post

Comments

baadnanc
GamblerGambler
adnanc's picture
Location: Bosnia and Herzegovina
Joined: 10 Feb 2023
Posts: 62
Thanks given: 40
Thanks received: 27
Rated this casino
5 March 2023 - 10:04am
#1

My experience:
Although Bet-At-Home.com stopped services for my country, I still remember it very often since it was a first online casino that I registered too. At that time, they were promoting themselves everywhere, and I noticed their ad at football (soccer) matches.

As most of the players, of course, my overall stats there, probably look bad, but I never had chance to look at them tbh, or I didn't really care much. We all remember mostly good things when it comes to gambling at some casino assuming we part our ways the way Bet-At-Home and I did.

It's different story if casino cheats you, doesn't let you withdraw etc, then it's a completely opposite, you forgot all good wins that you actually got to your bank account.

Deposits and Withdrawal
Instant deposits via Visa card, and withdrawals via Visa and Western Union were options I used there and I had couple of decent wins that I actuall withdrew.

I never had any problems with their services. Withdrawals to Visa would take 2-3 days, but it was actually my bank's fault, since the casino would send the payment same day. Because of that, and in order to avoid taxes I switched to Wester Union withdrawal at some point.

Most people know it for sports betting, but I was slots only player, although I did use their bonus on first deposit to make sports bet and actually managed to take advantage of it.

As I remember, for 25 EUR that I've deposited and 25 EUR bonus I had to do 3 sports bet with entire deposit and bonus (50 EUR) and odds had to be at least 2-1. I think it wasn't possible to play slots with bonus and turn it into withdrawable funds that way, but it was a long time ago. It's probably a different story now.

25 EUR deposit turned to 400 EUR profit on sports betting by a guy that was never into it. I've withdrew entire amount just to make sure it will work. It did.

Of course, afterwards, I deposited most of it.

Withdrawals ranging from 50 to 1500 EUR most went smoothly each time. Western union as said was fastest, and non-taxable, I would get it same day. There was plenty of other options to d/w but I wasn't into that back then.

My Slots Choice
The NETENT slots were my choice. I probabaly played slots by other providers, but tbh, I don't remember which ones.

Victorious by Netent was the one tha I got biggest win on, also played Jack Hammer, I believe the name is something like that, and the game that I now consider extremely boring Starburst.

While writing this, I actually realized I miss Victourious and I'll probably check CasinoListings now and see where to play it a lil' bit.

To get back on track, aside from deposit match bonuses, they also provided with Bday bonus which was in my opionion ridicilous, 10 EUR (screenshot att), but well, we're not friends aren't we, so anything is welcome. Actually, they never missed my birthday, while some friends did, or at least missed the bday present part 🙂

Support staff was very quick with responses, probably because inquires were simple: "can we speed up witdhrawal", and they always did when it was via WU.

My overall rating if I looked at it "as a casino" would be: 3.10 / 5.00
As a spoortsbook: 4.50 / 5.00 - but I can't be objective here, because this is one of the two places where I actually did sports betting and won.

With rising competition in online gambling and casinos offering higher and higher bonuses, variety of slots, original in-house games with low house edge, I believe Bet-At-Home also had to get better in many aspects now, however, if you're looking to play slots only, I'd recommend you to go elsewhere because this feels more like sportsbook only. Like you're playing a slot that is added in some corner in a cafe. Somehow, like a side gig for them.

Long story short, move on, go to CasinoListings top casinos and register for any other if you are a slot player.

Bday Bonus
Western Union withdrawal

CL - klaw

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 10405
Thanks given: 6290
Thanks received: 5352
10 July 2022 - 11:29pm
#2

Bet-at-home has had its license suspended by the UKGC. This is very serious development. Note that we have posted the following warning at the top of this review:

Quote:

The UK Gambling Commission announced in July 2022 that it had suspended the license of Bet-at-home for as yet unspecified reasons, stating only that "activities may have been carried out contrary to the Gambling Act 2005". This means that the casino can no longer allow play by UK customers. Players that hold accounts at the casino should log in and withdraw any balances held. Casino Listings will update this once we know more.

barbadosslim93

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
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plGrzankowski
Low RollerLow Roller
Joined: 23 Dec 2018
Posts: 35
Thanks received: 24
Rated this casino
2 February 2019 - 7:55pm
#3

Bet-at-home never raved with outstanding courses, but always made up for it with various campaigns for getting bktóresię.Kasyno also quite poor, the netent games themselves, nothing special.
However, recently Bet-at-home exaggerates with verification and they are making problems when trying to pay out, if we made a depo with a voucher ... without trading bought for money from Bet-at-home.
I got a voucher on the name of the voucher and when I wanted to withdraw I was asked to take a selfie, of course I sent. Then, other documents wanted me to deliver them too. In the end, I have to prove that this voucher was purchased at Bet-at-home, and that I got it. Of course, screen messages from a friend on the forum was not enough.
IF you buy or get vouchers without trading, ask for a pdf file with a voucher. Vouchers with turnover, even if you turn, it is unlikely that they will pay it.
The vouchers are because they are ... because they can not be withdrawn most often

CL - klaw

plGrzankowski
Low RollerLow Roller
Joined: 23 Dec 2018
Posts: 35
Thanks received: 24
Rated this casino
7 January 2019 - 12:45am
#4

I had a few bigger wins and no problems with withdraw, I recommend it to everyone

lvblck
Forum AngelForum Angel
Location: The North
Joined: 6 Apr 2016
Posts: 3896
Thanks given: 344
Thanks received: 1139
Rated this casino
21 October 2017 - 9:06pm
#5

I have known and being a member at this casino for a few years now. At some point I was playing there often but lately I haven't. There was no particular reason for that, I just wasn't winning there in my last sessions. I think they are a very good casino with many great softwares and from game perspective I could always find all my favorite games there. I have had withdrawals there many times and after I had passed the verification, the withdrawals were very fast- aroud 24 hours or a bit more. The only thing I wasn't too big fan of was their promotions. I was never getting any free things although I used to deposit a lot and just in general I wish they had bigger variety of promotions.

CL - klaw

zaDina Aliquo
Card SharkCard Shark
Dina Aliquo's picture
Location: South Africa
Joined: 13 Oct 2016
Posts: 156
Thanks given: 38
Thanks received: 133
Rated this casino
10 September 2017 - 5:30pm
#6

I absolutely love this casino..!!! I registered here about two years ago and have had superb support and help. Plus some great offers and bonuses (including free spins). Mobile platform smooth and great. They could increase their game offering providers on mobile but besides this amazing casino with no problems at all since I have been with them. I highly recommend this casino as a fair great support and good paying slots.

CL-Ed

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