Bet-at-home Casino Review
Bet-at-home Casino is an online casino established in 1999 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by bet-at-home.com Entertainment Ltd and is registered under the jurisdictions of United Kingdom and Malta. Last updated: August 23, 2017.
Review of Bet-at-home Casino
Bet-at-home is a long standing gambling site that has been in existence since 1999 when it launched in Austria. It initially made a name for itself in the sportsbetting realm. Today the group has a large full-service platform that combines sportsbetting, a poker room, and a casino that offers games from top software groups.
Software and game selection
The casino's game selection is provided by developers including Net Entertainment, OpenBet, NextGen Gaming, and Ash Gaming, and the games are deployed through an instant-play platform that runs in your internet browser. The site is definitely old school and these days it looks a bit dated, but it is easy to register an account and play. Mobile games are also supported so that you can play a variety of games from your smartphone or tablet.
As per usual the games are dominated by slot machines, and there are a couple hundred games to test your luck on in total. You get a full menu of Net Ent games but the selection from other providers is much more restricted with the casino hand picking a few of the best games from each provider, rather than serving up every last one. The site changes its selection according to licensing rules in your country and I noticed for example that if you are in the United Kingdom you currently only have access to the Net Entertainment games. Some of the latest releases on offer when I played there included Jimi Hendrix, Theme Park: Tickets of Fortune, and Divine Fortune.
Those of you that like to chase massive progressive jackpots are well catered for at Bet-at-home. The casino offers progressive jackpots from Net Entertainment including Mega Fortune, Arabian Nights, Cosmic Fortune, Divine Fortune, Mega Joker, and Caribbean Stud Poker. The first two on that list are regularly won for multi-million Euro prizes so there is the small chance that you could hit the big time with this casino.
Players looking for table games will find an array of blackjack and roulette games, as well as a more limited selection of other games like baccarat and poker. Those looking for a more authentic land casino games will be happy to see a couple of live dealer options that feature games from studios run by Net Entertainment and Evolution Gaming. Both are among the better live dealer providers, with their tables broadcasted in high quality, making the games quite immersive.
Banking and Customer Support
The banking system at Bet-at-home is the old style multiple wallet system where you deposit funds into a central account and then move them between your sports, casino, and poker accounts. The site accepts deposits and withdrawals through bank transfer, e-wallets, and credit cards. The payout time for my test Neteller withdrawal was around 12 hours, which is great. I would expect credit card and bank transfers to take a bit longer. There are no weekly or monthly withdrawal limits as such, though there are per transaction limits of around €5000, but you can easily queue up multiple withdrawals. One thing that I found strange is that, when withdrawing, your money is not deducted from your account until the withdrawal is paid. So you submit your withdrawal but your balance doesn't change and you must remember and resist the urge to continue playing with your funds until it is processed and paid out.
Customer support is available through live chat, email, and telephone. While I didn't have any problems in the casino, I tested out the live chat line to see how fast they responded. I got through to a human in about 15-20 seconds, and they were able to clarify that the casino's bonus rules allow you to withdraw and cancel a bonus after an early big win, so long as you have not touched the bonus funds (at which point the wagering requirements kick in).
Security, Fairness, and Responsible Gaming
Bet-at-home is licensed and regulated by the UK Gambling Commission and the Malta Gaming Authority. I was pleased to see that there is a single page that lists the return to player (RTP) percentages for each game in the casino. This makes it easy to pick a game with a decent payout rate, and of course to avoid the low RTP stinkers.
It discloses that its segregation of customer funds from day to day operational funds only meets the UKGC "basic" standards. This effectively means that there is no real protection at all and should the company become insolvent, customer deposits could be used to pay debts to creditors. While the vast majority of other casinos are exactly the same, I can only hope that the UKGC's policy of requiring its licensees to disclose this information will encourage them to improve their policies to better protect their customers' money, and to meet the higher standards levels in future.
The site protects player information using SSL encryption at all times. This makes sure your login, gameplay, and financial data is encrypted as it moves between your device and the casino and cannot be intercepted and read by an attacker. This is an industry standard for security, and is something that I expect to see at any reputable site.
There is a full responsible gaming section available, with the group providing information on educating yourself on problem betting behaviors. Self-exclusion, deposit, wager, and time limit controls are available for you to set in your account. The company also works with seven different responsible gaming groups, so players can get any assistance if they need it.
Bet-at-home Casino has a website that isn't very attractive but despite its old school look and feel, the casino is a good one. The casino game selection isn't the biggest, especially for those of you in the UK, but if you are a casual casino player who likes to mix up your action with a bit of sports betting and/or poker, it is well worth checking out.
Bet-at-home Casino Jackpots
These are the current progressive jackpots at Bet-at-home Casino as recorded by our casino jackpots tracker. Click a jackpot name to view detailed statistics, jackpot graphs, and win records.
|Mega Fortune Mega||€1,722,437|
|Super Lucky Frog Super||€60,969|
|Mega Fortune Major||€53,496|
|Divine Fortune Mega||€45,409|