888 Casino Review
888 Casino is an online casino established in 1997 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Cassava Enterprises (Gibraltar) Ltd and is registered under the jurisdictions of Gibraltar and United Kingdom. Last updated: October 30, 2017.
Review of 888 Casino
888 Casino (formerly known as Casino-On-Net) is operated by Cassava Enterprises Ltd. and is headquartered in Gibraltar. The online casino was launched in 1997, and is one of the longest running online casinos in the world today. We assume the domain name was picked due to the association held with good luck by the number 8 in many cultures, particularly in Asia.
It has been a few years since we last took a look at 888 Casino, and seeing as the company is celebrating their 20th anniversary this year, so we thought we'd take a look and see how they've progressed since our last review.
Games and software
888 Casino has a huge software set, and has evolved to offer their games through a direct web-based platform, rather than using a download software that they had in the past. This means that you'll log in, deposit, and play directly through your web browser.
The software on offer comes from developers such as IGT, Blueprint Gaming, Net Ent, NYX, WMS, and more giving players access to a huge number of video slots, table games, video poker, parlour games, and more. 888 also has a selection of games developed in-house by Random Logic. A lot of these games are showing their age, but there have been some updated games released recently that do look a bit better. Progressive jackpots are offered, with players able to compete for the chance to win large prizes. The largest of these is usually the Millionaire Genie, which regularly pays out in the six to seven figure range.
If you like live dealer games, the casino launched a full library of games that are broadcast from studios. These let you play baccarat, blackjack, Caribbean Stud, Three Card Poker, roulette, and Dream Catcher in high definition and is pretty well constructed.
Of course, the 888 brand also includes a poker room, sportsbook, and bingo room for players to test their luck at.
Mobile play is also available, with players able to access the site through both their phone's web browser or by downloading an app from the Google Play or Apple App Store.
Security, fairness and accountability
888 Casino's payout rates and random number generator software are regularly audited by an independent third party and the results are published on their website for all to see. The casino is also accredited by eCOGRA, an organisation that ensures that casinos operate in a fair and honest manner before awarding their seal of approval. This level of transparency is just what you want to see when deciding whether to place your cash into an online gaming establishment, and you can feel reassured that you will enjoy fair and random games when playing there.
However we must warn players that 888 is very strict when it comes to enforcing its terms and conditions, particularly in relation to wins made off bonuses. There have been several complaints in the past of players being denied winnings due to violation of ill-defined "spirit of the bonus" and "bonus abuse" clauses. In addition, the casino refuses to engage with third party mediation services such as ours, other than the official channels such as the Gibraltar Regulatory Authority or eCOGRA.
Banking and Support
As you would expect from a top tier online gambling site, there are many and varied ways to transact with this casino. They accept the usual credit card payment methods along with various e-wallets, wire transfers, and gift cards among others. See the full list elsewhere on this page. Withdrawals are simply not processed quick enough for my liking though, especially for such an experienced and presumably well-funded casino. My most recent withdrawals here took four days to be sent through to my Neteller account, despite the fact that I have had an account there for years.
Customer service can be contacted through email, live chat, and a toll free number. What is convenient is that some countries have their own toll free number to contact, saving you on having to pay long distance call rates. The support personnel are competent but as stated above, unlikely to assist you in the event of a bonus related dispute.
888 Casino is a good casino with years of experience, and a reputation for decent customer service. However as time passes it is being left behind in a couple of areas, with the dated in-house games, limited selection from 3rd party providers, and slow withdrawal speed being the most notable ones. It is also a shame that the casino is unwilling to engage with third parties in player dispute mediation, particularly as it has a reputation for being very harsh on anyone that its perceives as "abusing bonuses".