Review of 888 Casino
888 Casino (formerly known as Casino-On-Net) is operated by Cassava Enterprises Ltd. and is headquartered in Gibraltar. The online casino was launched in 1997, and is one of the longest running online casinos in the world today. We assume the domain name was picked due to the association held with good luck by the number 8 in many cultures, particularly in Asia.
It has been a few years since we last took a look at 888 Casino, and seeing as the company is celebrating their 20th anniversary this year, so we thought we'd take a look and see how they've progressed since our last review.
Games and software
888 Casino has a huge software set, and has evolved to offer their games through a direct web-based platform, rather than using a download software that they had in the past. This means that you'll log in, deposit, and play directly through your web browser.
The software on offer comes from developers such as IGT, Blueprint Gaming, Net Ent, NYX, WMS, and more giving players access to a huge number of video slots, table games, video poker, parlour games, and more. 888 also has a selection of games developed in-house by Random Logic. A lot of these games are showing their age, but there have been some updated games released recently that do look a bit better. Progressive jackpots are offered, with players able to compete for the chance to win large prizes. The largest of these is usually the Millionaire Genie, which regularly pays out in the six to seven figure range.
If you like live dealer games, the casino launched a full library of games that are broadcast from studios. These let you play baccarat, blackjack, Caribbean Stud, Three Card Poker, roulette, and Dream Catcher in high definition and is pretty well constructed.
Of course, the 888 brand also includes a poker room, sportsbook, and bingo room for players to test their luck at.
Mobile play is also available, with players able to access the site through both their phone's web browser or by downloading an app from the Google Play or Apple App Store.
Security, fairness and accountability
888 Casino's payout rates and random number generator software are regularly audited by an independent third party and the results are published on their website for all to see. The casino is also accredited by eCOGRA, an organisation that ensures that casinos operate in a fair and honest manner before awarding their seal of approval. This level of transparency is just what you want to see when deciding whether to place your cash into an online gaming establishment, and you can feel reassured that you will enjoy fair and random games when playing there.
However we must warn players that 888 is very strict when it comes to enforcing its terms and conditions, particularly in relation to wins made off bonuses. There have been several complaints in the past of players being denied winnings due to violation of ill-defined "spirit of the bonus" and "bonus abuse" clauses. In addition, the casino refuses to engage with third party mediation services such as ours, other than the official channels such as the Gibraltar Regulatory Authority or eCOGRA.
Banking and Support
As you would expect from a top tier online gambling site, there are many and varied ways to transact with this casino. They accept the usual credit card payment methods along with various e-wallets, wire transfers, and gift cards among others. See the full list elsewhere on this page. Withdrawals are simply not processed quick enough for my liking though, especially for such an experienced and presumably well-funded casino. My most recent withdrawals here took four days to be sent through to my Neteller account, despite the fact that I have had an account there for years.
Customer service can be contacted through email, live chat, and a toll free number. What is convenient is that some countries have their own toll free number to contact, saving you on having to pay long distance call rates. The support personnel are competent but as stated above, unlikely to assist you in the event of a bonus related dispute.
888 Casino is a good casino with years of experience, and a reputation for decent customer service. However as time passes it is being left behind in a couple of areas, with the dated in-house games, limited selection from 3rd party providers, and slow withdrawal speed being the most notable ones. It is also a shame that the casino is unwilling to engage with third parties in player dispute mediation, particularly as it has a reputation for being very harsh on anyone that its perceives as "abusing bonuses".
WORST COMPANY TO EVER WORK WITH
I joined the 888 network back in 2016, playing at both the 888 and 777 site when that launched, i was also a member of a number of the bingo slot sites like Blighty Bingo etc all the ones owned by 888 for over 3 or 4 years.
I Then had a major win on the site: over 1,800CAD$ , as soon as the withdrawal was mentioned and received for review.
Every account in releation to my name, I.P etc from all 888 Limited Sites was removed entirely including all funds.
The Reasoning the Company provided for this was that i was playing to win money and not for fun, oddly enough i was playing for fun and had sheer luck! most unreasonable excuse not to pay out of a fair win after countless deposits across there sites throughout the four year period.
Evil and Viscious Terms and Policies with 888. Its more Sickening because now they are on every 2nd advert i see on YouTube or on TV lol 😜 they wont go away
Thats my story for review for the year i think lol
i never got a penny back not even the deposit because it was only 5$ lol
CL - klaw
I opened an account, confirmed with support that it is validated, deposited money, played Live BlackJack, was lucky and requested a cashout using my IBAN to a west european country. That should be an easy wire that arrives on my account on the next day. I waited one week, contacted support, was told to wait more. Waited another week, complained to support again, 888 bookkeeping took over. One week passed without answer, contacted them again, at the end of the next week they claimed they had sent the money. I told them that I hadnt receive it and that they should let their bank inquire what happened to the wire according to the SEPA rules. They answered they cant do that and that they have sent the money. I should send them a bank statement and a confirmation letter of my bank that I had not received my money. Only then would they make a request for a refund. That is all huge nonsense. How can you not make a investigation on a SEPA wire? How can a SEPA wire get lost anyway? You cannot request a SEPA wire to be returned, you can ask the other bank to refund a SEPA wire within 10 days, but the other bank does not have to return the money. Anyway the 10 days have long passed. 888 is asking the player to provide documents instead of actively handling the wire issue. But of course, what to investigate when the wire hasnt been sent? 888 is clearly playing on time, giving standard answers such as "please ackowledge that we have sent you the wire" until the player gives up. I can only warn everyone to deposit money withh 888. You will not see it again, even if you dont loose it gambling. There are so many complaints of other players that have not received money from 888. It is clear 888 is a scam casino that has a zero return policy. Withdrawals of accounts with a positive result for the player are not handled. Avoid 888 and safe yourself a lot of trouble. What can be worse than a casino not paying out your money? I am not a frustrated player that lost his money on Slots, that took a Bonus with huge turnover requests and so on. I am a smart player that made a deposit, played Live BlackJack, made a winning, requested a cashout, have not received my money after 4 weeks and 888 is showing no interest in resolving the issue. 888 seems to be a scam casino that does not pay out accounts that are in plus (more winnings than losses) and plays on time until the player gives up.
CL - klaw
I feel like this casino has been around since forever and I remember that it was one of the first casinos I joined years ago. They were always promoting their free casino chip for new sign ups but I remember that for some country-restriction I never got the chip. I have played there a few times over the years but it was never a casino I could get big wins on, and therefore I never made a single withdrawal. I have to admit that they have improved their game collection over the years and it's definitely a good thing. However, a huge downfall, in my opinion, is that you cannot claim bonuses from other of their sister sites, otherwise your winnings will be void. This is something they have put in their terms and conditions but it's never highlighted and I think they should be more transparent. Regardless, with so many online casinos nowadays, I wouldn't play there again.
CL - klaw
I can't give a detailed review even though I've been playing there (mostly poker) for several years. Had no problem so far and talked to customer support just once. I asked them to block access to casino games for me. And that's what they did. Tried to play casino games and self exclusion works just fine. Have nothing to complain. No withdrawals were requested, but I feel there shouldn't be any problems.
888 is a big name in the gambling market or at least I imagine them like that. There a lot of commercial of them everywhere so you can see and hear them very often.
I have registered there already 5 years ago and started with Poker welcome bonus. It was very big bonus but at that moment i was very bad in poker so lost very quickly. But i liked their poker room. Especially that big bonus they gave me:)
Later i was playing casino games but didnt have luck also. At these times i didnt like their games lobby and i see that until now it's changed a little bit and not to a better side. It's not comfortable for me at all. Also they could have much more slots from more providers.
So after my unlucky poker and casino sessions i stopped playing there and came back just this year to use their sportsbook. Their sportsbook offers a lot of games to bet and also some of odds sometimes are the best on the market( but just sometimes). And i think its worth to mention that they are using the same platform as 32 Red, Mr.Green. So nothing unique. But 888 are really unique in welcome bonuses because it doesnt matter you want sports,casino or poker bonus - it will be big. But after that you will get just some special promotions which in general are nothing special:)
In general i have very neutral opinion about them. For me it's fun place to start but i dont think that its good place to be loyal member. There are really much better other websites to become regular player.
Ok so some interesting feedback on this casino. If you click on their website it brings up a message saying SA players are restricted. But when speaking to support on numerous occasions they say SA players can play here and they provide a link that we should use to create an account. When clicking on the link it shows an SA flag but clicking the link it says restricted. Advising support on this they say it should work and they definitely accept South African players. I don't think they know what's going on to be honest. Very frustrating and have given up on this casino. They don't seem to be interested either .....
First of all, this casino offers all new players a great promotion, because the payment of the first deposit your balance will be increased by € 50 which you can use for Roulette, and on your first deposit you can get up to € 1,500 bonus for all other games. This fact alone such a great promotion is enough to open your account at 888 Casino, because it is one of the biggest bonuses in the market. In 2017 I have a 6 deposit at the casino, only twice did I Withdraw from 100 €!
I like 888 poker /casino in terms of pay out . i dont care the customer support as long they will pay my winnings and infact im playing now . just poker Tournament i dont play casino at 888 . i play casino in other site . ... ya some of their CS are not friendly but its ok like i said as long they will pay out my winnings. so i will still give them 4 stars lol
From my experience, 888casino is another superb experience, because this reputable casino is a leader in innovative gaming and brilliant selection of games. The highlight of their offer is exclusive 3D casino, where I have so far invested over € 2,000. Players can enjoy at the same time and in games with high stakes poker and low stakes, I'm for the average role because the losses then bearable. In addition to all that I have stated, there is also a wide range of slot machines for those who prefer, so they can enjoy titles such as Iron Man, X-Men, Daredevil, Hulk or the Fantastic Four. These games, made by Marvel comics are very popular, and their very generous jackpots. 888casino players have the option of playing in the form of personalized avatars, custom backgrounds and gaming accounts with a single wallet. From me all praise for the design and selection of games, rating 5/5.
those guys have a lot of different parts in there group, like 888 poker, and that kind of things.
i played few times with them, but was not so satisfied with them. it's pretty tough to make a withdrawal on them, since they are delaying it every time i made on, first withdrawal was received in few hours, but all the rest was delayed a lot, took days to receive other withdrawals, and when asking for the status of it on chat, i didn't came any further since there agents seem to be a bit un-helpful, completely not intrested at all! and there promotion's are bad, some deposit bonuses they offer, have a max withdrawal on it, which is like 5-10x your deposit amount, and then with a wagering on the bonus of at least 50 times, well if there's something which is not attractive at all it's there promotions, they are very greedy and never i got something for free, they only keep telling to deposit more. for me is 888 not a good place to have fun, i personally recommend to check other casino's out who offer way better service and both promotions.
PeDrone’s 888 Casino Review
This online casino using games created by Random Logic. It is operated by Cassava Enterprises (Gibraltar) Ltd.
The most interesting one is the CL.com excusive 100% first deposit bonus up to €100 + $30 FREE, I like the 30 free very much (min deposit is 20 credits to take the free money). Wagering is good – 30xBonus amount, so, finally, I rate it great (thanks to the free money offer).
Deposits and withdrawals
Here you can find quite MUCH outdated cashier facility that looks like it was stolen from the Real Time Gaming software grandpa’s older brother. I have been absolutely desperate when I have seen it for the first time (oh yes, and it was also the last time, just to be exact 🙂 ).
Live chat support service is told to be available – howwweveeer, I did not find it. Anyway, it does not mean that its missing – just I contacted them via e-mail and the reply came sooner, than if I keeped finding the live chat button/link.
I played the following games at this casino. I changed the games rarely, there were almost only these 2.
Freaky Fruit – this caused my balance to raise,
Ocean Odds – this caused me never come back.
I do not recommend the casino at all. The games were boring and not known for me, just the bonus were incredible, but in result it did not matter for me.
CL - klaw
888 casino is definetely not good casino, at least for me. But the problem is that they have some unique software, and some of their slots is very interesting for me to play. But casino is very strange, because they have some stories behind with some very bad things, but my experience is not so bad. First thing that i did not like - low amount of emails from this casino. I get only 1-2 emails per month, and even in this emails i get offer not every time, sometimes there is just a message about other products, so did not expect many bonuses from this online casino. Customer support i tried couple of times, and few times no one reply to me in live chat, i really think it is worst thing that can happen - you think that live chat open, but there is really nowhere who can help you. Withdrawals...Had two withdrawals, first of all to verify my account casino was need 4 days, and 3 more to pay. Second withdrawal 4 days...Come on even best slots in the wolrd will not force me to play in casino that pay winnings so long, i hate to wait and it is not casino to my taste.
CL - klaw
888 casino it is casino that have very different reviews on different websites. Some affiliate websites saying that it is very good online casino and everything is awesome, but from my experience this is not true. I tried this casino three times, and after having withdrawal request i take a reason never return in this casino. Unfortunately, i did not see any pluses for this casino.
- Software. There is their own slots, or very rare slots, very old and not interesting. Also some slots in their application are from netent, but selection is not very good, and not many slots available. At least slots did not lag.
- Live chat sometimes working, sometimes not. Few times i saw button contact live chat, click it, but nothing happens, of course it is pity thing.Tried email support once, and after reply come in 3 days i understand that CS at this casino is really week point.
- Bonuses and promotions. I never get any freespins, or some free cash, nothing, just few 25% reload bonuses.
- Withdrawals. KYC was passed in 4 days, and 3 more for withdrawal. It is very long for any online casino.
My experience is bad, and better not start playing in this casino.
CL - klaw
I have read some quite well-styled reviews on this casino, and not only the official ones, but also player and real experience based revie-ws, so I decided to add this casino to my "soon-to-try-out" casinos, and waited some short time, until it comes in the queue on the first place 🙂
I have also read some very good offers, promising me no deposit offers at this casino. Although that was not yet my "no deposit bonus hunting" season, I was quite motivated thanks to it, so I registered and was trying to get the bonus redeemed on my acc, and finally can play the games. But I remember only, that the live suppoort was not ready to answer my query and also was not online at all so I must send them an email query (I was like --.--). I did not get the answer in a few minutes, so I decided to deposit despite that. I sent them only the minimal required amount to deposit and played various games - I tried cca 5 games and then I realized, that my deposited amount has been lost.
So overall I have only bad experiences with this casino. Did not receive no deposit bonus, bad support availability and gameplay was also unsuccessful for me - so for me, 2/5 rating is quite generous from me 🙂
CL - klaw
888 casino is very bad one because it is stupid casino and i not know why i play at this casino couple times because even on casinomeister it saying that it is not so good casino. First time i play at this casino and it was not bad face because i get bonus not win but it is ok. But after a week i get email that my account locked and i need to send documents. Before this casino never lock my account just for this reason and it is strange i send documents and casino unlock my account after 4 days of waiting it is very long to wait this time and also very bad to lock account and request documents if user have no pending payout. I play few more times and i win one time and get my withdrawal to skrill after 5 days this is very long for verifyed user and i never play at this casino. Number of games not big support on email answer very long and when i ask what about my payout they say only to wait with no reason and this is bad. Bonuses and promotions also not very good and i will not play at this casino again because they pay very slow and have no good support or bonuses i not like 888 casino and give it 1 star.
CL - klaw
Hi, i hope you will enjoy my 888 casino review. 888 is being around a long time ago, and i am join to them around 4 years ago, and my first feeling was wow, interesting casino, but after some my own experience and based on experience from other players i did not think that they cool anymore.
Software: I did not play at this casino long time, but i know they had few netents games + few others.
Support: Oh, well... The support is slow, yes, really, this guys can answer on your email for few days, and you can not did anything with that. They locked my account after few days i register, and ask documents. My account was unlocked only 7 days after this, this is bad, very bad.
Promotions: Bonuses are interesting and nice, i can not say anything else about their promotions.
Withdrawals: Withdrawals for verified users to ewallet tooks 4-5 business days, and this is a big long i think, and this is one of the reason why i did not play at this casino anymore.
I can not say that 888 casino is very bad, or cheat players, no, but i give this two stars, because support and withdrawals are very slow, and for me this is very important things.
Yes Mattl, 888 Games is just another section of their site with different games to the 888 Casino part. A lot of casinos are doing that these days when they add a bunch of games from a new provider that they can't integrate into their main casino. Its the same casino, same people.
Sounds like their support has gone downhill recently. Although I'm not the biggest fans of their games and many are looking a bit dated, I have played blackjack there a couple of times in the last 12 months without a bonus and never had a problem so I haven't had to talk to support. I'll have to log in and talk to them and see if I get the same vibe as you guys have mentioned here.
Anyway thanks for the detailed feedback and you have earned 20 CLchips for sharing your experience.
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Well i think this is the right place to post this?? I think 888games is part of the 888casino group.
Anyway, i got an email offer from SKRILL offering a bonus of - Deposit $20 and recieve $50(SKRILL50 <bonus) at 888games. So went ahead and did this bonus deal. Managed to get onto live chat and they bumped up my bonus $50 to $60 which was cool!
Couple hours play and managed to get past the playthrough(30x) just lol. Withdrew $300 to my skrill account. Two days later was asked for the normal verification procedure. Sent them directly within an hour of email. Took almost a week for the funds to be credited to my skrill account. $300!
Ok a bit slow with a week goin by but with verification i suppose not too bad but not good either!
Right second deposit recieved a bonus offer via email.Here:
Make this WINter a winner! 1. Deposit $20 or more using promotion code Winter20 2. Wager $40 3. Get a hot $20 bonus
Claim your bonus once a day, every day until 13.01.2014.
With a link attached. Clicked the link which linked directly to the cashier at 888games. Auto filled in the promo code Winter20 then deposited the $20 and started my play. Wagered over $100 and still no bonus money and hit the rail with 18cents left :( Opened live chat to querie where my bonus is and that was it. Got the big run around with the chat OP trying every trick in the book. On hold reviewing your account + what day did you recieve the offer + when did you deposit....on and on with the hold then question then hold. This went on for 40 minutes. Even tried telling me i wasn't playing at 888games??? Crazy as i was still logged in at 888games as i talked to her!!! Then with the QUOTING the rule book which i read 3 times incase.
Anyway was told to email support in 24 hours...WTF!!
Final straw....Could you please close my account (i said please!)....same speel..why? what can we do for you. blah blah blah...account is now CLOSED!!
Up $260 bucks and won't ever go back there! Worst support yet...didn't know anything. Takes 4 days for email support to come back at ya as well. The Online games constantly disconnect with support saying it must be on my end but i know it was not!
Support: 2/10 Selection: 7/10 Bonuses: 3/10
Not good overall 4/10
Second rate at best...PASS!
Hello. 888 casino is a strange casino for me. From first thought they are really high reputable, they are everywhere. They are old casino, and probably one of the oldest player on this market. With such reputation you of course can expect amazing service, fast withdrawals. But everything not about this casino. Personally, i made only one deposit here, not so long ago, and probably this is because i read a lot of forums , and i see many people who waiting withdrawals to ewallets more than 4 days, who waiting reply from support this time also. This is unacceptable in my opinion, so i lost my deposit in netent games there, and never deposit more. By the way, after 3 days of my deposit, i get email that my account locked for verification, o.O, do not like such things so even did not send them.
Support: Honestly i never speak with them, but based on other players opinions support not the best thing at 888 casino.
Withdrawals: Same, not test my self, but heard that for ewallets it can be few days. I belive its a bit long.
Software: Everything good, i download their casino client and did not experience any lags. Also this is only one casino where i see netent games in download version.
3 stars, cant give them more. Even high reputation and status of one of the oldest player on this market does not help him to get more.
Thanks for posting some feedback f_u_man. What happened with their support people?
Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.
Terrible customer service. Rude and very unprofessional!!
2 CL-Ed, tonius51
CON is great casino.The funny thing happened to me.The CS told me if i make $200 deposit,theyll give me initial bonus of 25% ($50). In order to receive the remaining 75% ($100), i was suppose to wager the total bonus amount of 20x $150 ( $3000 or 300 bonus points).So i didnt receive usual 100% up to $200 bonus.
But that wasnt all.They also offered me 100% up to $50 on EACH first deposit per month for the 11 months.So now i play at CON every month,the real monthly bonus just for me.Im guessing im not the only 1 who received that offer, but also i think it was temporary promotion, since there is nothing on their site that suggest otherwise.Never the less i made some nice profits, around $400 so far.
Now w8ing for January.