7Red Casino Review
7Red Casino is an online casino established in 2010 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Alamaro Enterprises N.V. and is registered under the jurisdiction of Curaçao. Last updated: January 12, 2018.
Review of 7Red Casino
There is no shortage of online casinos on the internet, and one of the most common things I see are sites that don't manage to differentiate themselves and stand out from the crowd. It helps to have a memorable name for starters, so my hopes weren't exactly high when I first punched 7Red Casino into my browser, given its obvious similarity to industry heavyweight 32Red. However if you can look past the lack of originality there are quite a few things to like about this casino.
Software and game selection
7Red Casino is an in-browser casino that has its games supplied by Net Entertainment, Play'n Go, Yggdrasil Gaming, and iSoftBet along with live dealer specialist Vivo Gaming. All games are available to be played on desktop computers via a flash-equipped web browser and there is also a mobile site that is well designed and allows for play of many of the games via smartphones and tablets. The website is clean and attractive and features a handy quick search box that allows you to narrow down the extensive list of games by typing in a game name.
The game library at 7Red Casino is impressive, with the casino offering a great selection of video and classic slots. Net Entertainment are well known as one of the industry's top slot machine developers and you can play titles such as Starburst, Dracula, Gonzo's Quest, and Scarface at this casino. Play'n Go is an up and coming developer that is now cranking out games that are the equal of Net Entertainment in my opinion. Their newer titles such as Eye of the Kraken, Tower Quest, and Royal Masquerade both look and play as well as anything else on the market these days.
Those of you that like to play for progressive jackpots have plenty to choose from at 7Red. The casino boasts massive 7 figure jackpots such as Hall of Gods, Mega Fortune, and Mega Glam Life, as well as a range of smaller jackpot slots from Net Entertainment.
In addition to slots, 7Red Casino offers a selection of table games that includes standard games such as blackjack, craps, and roulette, and there are some excellent variations included that change the rules of the games a bit. I also looked at 7Red's live casino, which broadcasts Baccarat, Blackjack, and Roulette from studios run by both Net Entertainment and Vivo Gaming where you can interact with a real life dealer. I was impressed with what I saw in the live dealer area, and I believe it may be the best-presented aspect of the entire casino.
Banking, bonus policy, and customer support
The banking system at 7Red Casino can be described as adequate. There are a small number of deposit methods, including credit or debit card, or e-wallets such as Skrill and Neteller. When you consider the variety of ways that you can fund an e-wallet account that isn't a major issue. Credit card deposits go through a strange process where you are required to buy a voucher from an intermediary company called AuxPay on a third party site that is then automatically deposited into the casino - not exactly confidence inspiring.
The casino states that withdrawals are "usually processed within 72 hours", followed by the time it takes for the transfer to go through, which could be up to 3-5 days for a bank wire. Our test withdrawal to a Neteller account came through a little under 3 days after submission. I also performed a few web searches that revealed players reporting being paid by this casino in times ranging from under half an hour through to over seven months time in one case. Low-rollers should be aware that if you withdraw less than €150, you will be charged a fee of at least €10 depending on your withdrawal method.
7Red has a very attractive bonus policy where every bonus they offer has absolutely no wagering requirements. While the bonus money itself is non-cashable, you can play any game in the casino after claiming one, and withdraw at any time. This is just about as good a bonus deal as you will find in this day and age.
Customer support is available through live chat, email, and telephone. While the site advertises 24/7 support, I don't believe that this is actually the case as the live chat operators were not online at all hours of the day for me, and instead I was invited to leave a message. I did so and did not receive a reply until the next day which pretty much corroborates my suspicions that the support runs on European hours only.
Security, fairness, and responsible gaming
When I first visited 7red I was dismayed to find that the site offered no SSL encryption at all. However after contacting the casino and pointing out the lack of security, the casino was quick to respond and had a SSL certificate installed and correctly configured within a couple of days. This means that all contact with the casino is securely encrypted, along with your deposits and other transactions.
7Red's operator, Alamaro Enterprises N.V., is licensed to operate an online casino by Curacao eGaming. This is a moot point as the Curacao authorities do nothing to help players in the event of a dispute and are basically a "hands off" regulator whose main business is simply collecting fees from their licensees.
The casino's games are subjected by their developers to independent audits by Technical Systems Testing. Some of the games, such as those supplied by Net Entertainment and Yggdrasil, reveal their theoretical payback percentages in game. However the casino itself does not publish any extra information of that nature, such as audits of actual payout percentage reports.
Responsible Gaming is mentioned by the casino but it really only pays lip service to the practice. There are no account limitation settings or controls to limit your deposits or time spent at the casino, and there is no way to self exclude apart from contacting the casino support.
An extremely worrying fact is that this casino's former operator, Bluemay Enterprises N.V., was fined €130,000 in 2014 by the Dutch government for accepting players from the Netherlands without a license. It continued to ignore this decision and was fined another €480,000 in 2015. Another related company, Bluemay Enterprises Ltd, was forcibly wound up by UK authorities in 2014. The operator appealed the fines levied by the Dutch government and lost again in early 2017. Since then, the operating company name for the casino changed to Alamaro Enterprises N.V., and by early 2018 the casino was closed and redirecting visitors to one of the operator's other casinos, VegasCasino.
I have mixed feelings about 7Red Casino. The games are great, the website is well designed and secure, and the "no wagering requirements" policy on all bonuses is a welcome change from the traps that bonuses at most other casinos have become. However the history of legal trouble and questionable conduct of its operator makes me think that this is one casino that is better off avoided.