21Grand Casino is an online casino established in 2010 with games supplied by Rival Gaming. It is operated by Cyberrock Entertainment N.V. and is registered under the jurisdiction of Curaçao. Last Updated: June 13, 2023.
21Grand Casino is one of a trio of casinos featuring Rival Gaming software that is operated by the Curacao-based Cyberrock Entertainment N.V. (a.k.a. CR Ltd or CR N.V.) - the others being SupremePlay and Play2Win Casino. Our advice to prospective players is to avoid these casinos as we have received multiple complaints about non payment of winnings, extra slow withdrawal processing, and some curious customer support.
One read of the thread detailing various problems players have encountered in dealing with 21Grand's sister site, Play2Win Casino, should be more than enough to turn you off. In short, there are many complaints from players about not being paid winnings, about waiting months to be paid winnings, and some frankly disturbing answers from the no doubt overworked support people there. In addition we have received threatening emails from management there demanding that we censor or remove the thread in question.
In addition, the casino has these two terms half way down its terms and conditions page that place an upper limit on the amount a small depositor can win (with or without a bonus), then make them wait weeks just to be paid:
5.1. All Deposits of 249 USD/EURO/GBP/AUS or less have a max withdrawal of 10X the deposit for that specific play session
Customers can submit their withdrawal request at anytime. The approval time may take fifteen - eighteen (15 - 18) working days starting the date authorization process was completed successfully.
Needless to say, such demands are not looked upon kindly by us. Perhaps the most shocking thing of all was a chat transcript that showed a player asking whether his money had been stolen. Support's answer: "I do not know. No for sure. but I dont know".
Avoid this casino.
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Comments
21 grand casino it is rival casino, and i am did not know why it is blacklisted. I played this casino somewhere in 2011 year or so, and i did not have bad experience. No any big wins, but two withdrawals was made, and everything was good. Let me list pluses and minuses for this online casino.
+ Software. There is two options to play rival games at 21grand casino. First option is playing from browser, it is called instant play if you did not know, and second option is just download application and start playing from it. I used second option here, it is my preffered choices i think.
+ Bonuses and promotions. It is not a surprise for anyone who was active player at any rival casino, that this software casinos usually offer many different bonuses, including even no deposit bonuses. Everything was good here with that.
And two minuses.
- Customer support. It is was a bit sad, that to start speaking with real human at live chat i was need to wait quite a lot of time, something like 15 minutes, things should not work like this.
- Withdrawals took a bit long, 5-7 days to get paid to moneybookers it is not what i want to see from casino.
Final mark.
My experience was not very bad, but not very good too.
CL - klaw
21 grand casino it is typical rival casino and it is not very popular and i think at all rival software is not so popular but i think and i am experience that their games not so bad also good thing that all rival casinos allow to download software on personal computer and just enjoy games from dekstop. I played at this casino with no deposit bonus yes most rival casinos award to players no deposit bonuses after registration. I was lucky playing their i-slots or how they call this premium games from rival software and i clear my bonus without troubles i contact live chat and was informed that i need make 20$ deposit and send documents. That all was done and that i not need hear any reply from casino two weeks and live chat after i ask a question just close the chat. Of course i understand that i get scammed so i just send very angry email to moneybooker support saying that i was scummed and also make screenshots of everything to prove it. I get reply that they have nothing to do with that and i should speak with casino not with them. But strange fact that 3 days later i get email from 21 grand that my account frozen and they will not give me a reason but they refund me 20$ deposit. I did not know if this skrill help or not but at least i get deposit back. Scam casino and nothing else.
CL - klaw
Hello! 21grand casino is powered by rival software, and i am also played at this casino once, with my no deposit bonus, and honestly, i did not know till today that this is rogue casino and they not pay winnings to players ;( Shame, because i thought that all rival casinos is good, but at least now i will know that there are some rogue of them. ANyway, at 21 grand casino i just take no deposit bonus, lost it, and never play at this casino anymore. But it is always pity to see blacklisted casinos, because it means that someone get scammed by this casino, and someone lost his money. So i want to say that i hate all license giving guys, i mean Malta, Curasaou, etc. Nobody of them really care about players, and this is of course big shame, that someone nowadays will not give his winnings. And i would like say thank you to casinolistings, sites like this provide information to players, they show us in which casinos better did not play. Big respect and thumbs up for this. Casino listings gets 5 stars, 21 grand casino 1 star. Pity thing that this casino still not closed, and this is means that someone still giving his money to this casino, which of course bad.
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