21Grand Casino is an online casino established in 2010 with games supplied by Rival Gaming. It is operated by Cyberrock Entertainment N.V. and is registered under the jurisdiction of Curaçao. Last Updated: November 8, 2020.
21Grand Casino is one of a trio of casinos featuring Rival Gaming software that is operated by the Curacao-based Cyberrock Entertainment N.V. (a.k.a. CR Ltd or CR N.V.) - the others being SupremePlay and Play2Win Casino. Our advice to prospective players is to avoid these casinos as we have received multiple complaints about non payment of winnings, extra slow withdrawal processing, and some curious customer support.
One read of the thread detailing various problems players have encountered in dealing with 21Grand's sister site, Play2Win Casino, should be more than enough to turn you off. In short, there are many complaints from players about not being paid winnings, about waiting months to be paid winnings, and some frankly disturbing answers from the no doubt overworked support people there. In addition we have received threatening emails from management there demanding that we censor or remove the thread in question.
In addition, the casino has these two terms half way down its terms and conditions page that place an upper limit on the amount a small depositor can win (with or without a bonus), then make them wait weeks just to be paid:
5.1. All Deposits of 249 USD/EURO/GBP/AUS or less have a max withdrawal of 10X the deposit for that specific play session
Customers can submit their withdrawal request at anytime. The approval time may take fifteen - eighteen (15 - 18) working days starting the date authorization process was completed successfully.
Needless to say, such demands are not looked upon kindly by us. Perhaps the most shocking thing of all was a chat transcript that showed a player asking whether his money had been stolen. Support's answer: "I do not know. No for sure. but I dont know".
Avoid this casino.