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21 Nova Casino Review

21 Nova Casino is an online casino established in 2006 with games supplied by Playtech. It is operated by WHG (International) Limited and is registered under the jurisdictions of Gibraltar and United Kingdom. Last updated: July 8, 2014.

usWarning! This casino is blacklisted and should be avoided.

0.5

rating: Terrible

1
Blacklisted

Review of 21 Nova Casino

21 Nova Casino was formerly known as 32 Vegas Casino and was owned and operated by Crown Solution Gaming from its inception in May 2006. It was purchased by William Hill in 2009 and subsequently rebranded to 21 Nova Casino due to an ongoing legal dispute with 32 Red over the similarity of their brand names - a case which 32 Vegas ultimately lost. We recommend you avoid 21 Nova casino due to a host of problems encountered with the casino and its affiliated companies.

Blacklisted

21 Nova is associated with the notorious cPays Group (a.k.a. Affiliates United / Ad-agency.com), an organization that has conducted itself in an unethical manner over a number of years. Their activities include refusing payments to players citing various technicalities, ripping off of advertising and business partners, and widespread use of spamming techniques in marketing campaigns.

In addition, there is the case of Sylvia P, a Beach Life progressive winner at sister casino Joyland, who only ever received a little over $2 million of her $4m jackpot winnings after the casino flat out refused to pay her.

We recommend you avoid this casino, as there are plenty better ones out there.

Playtech Software

Playtech provides the software for 21 Nova's casino’s games. Playtech is actually one of the big threes (MicroGaming and Real Time Gaming are the other two) when it comes to casino games software development. For this reason, it should come as no surprise that the games deliver excellent graphics and sound effects.

Players can choose from a Flash version or a full download version of the games. The download version is more complete and has more games to choose from than the Flash version but the latter should suffice if you value convenience more.

Other Features of 21 Nova Casino

The casino offers their members a variety of banking options. Withdraw and deposit using the following methods: several major credit cards, NETeller, FirePay, Click2Pay, Moneybookers, Ukash and many more. They usually transact using American dollars, Euros or British pounds.

21 Nova Casino’s customer support personnel may be a little hard to get a hold of. They often just ask you to leave a message for them when you call and tell you that they will get back to you through email. However, it may take a lot of time before you actually get a response. Live Chat support, however, is good so if you need urgent help, you’d better use this method to contact support.

Warning! This casino is blacklisted and should be avoided.
9 replies • Last post

Comments

bybelaff
True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 884
Thanks given: 231
Thanks received: 331
Rated this casino
60
22 January 2014 - 4:05pm
#1

Hello. 21nova casino is a part of william hill group of casinos, all of them powered by playtech software. First of all, i see that they rogue here, but this group probably the most popular playtech group of casinos across russian markets, and you can find a lot of promoting from them on russian sites. I am also i player there, and i can not say anything bad about them. I made there many deposits and they always ok for me. Live support is helpful and always online, they sent out bonuses on my email, also if you have lost your deposit, usually they give you 5-20$ on your account as a free cash, and you can do everything with it if you want. Withdrawals took 4 days, due to pending period of 4 days, but good thing that weekends also a part of this pending period, so you never wait more than 5 days for ewallet cashout. Really, for about 3 years of playing there, i did not have any complaints.
Support: Always online and always helpful
Withdrawals: 4-5 days due to pending period of 4 days.
Software: OK!
3 stars to 21 nova casino, they just average playtech casino for me. But sometimes they can do stupid things, so really probably better avoid, there are a lot of good playtech casinos.

1 member gave thanks for this useful post: CL-Ed

bypohgo
Bronze PlayerBronze Player
Location: Minsk
Joined: 11 Mar 2014
Posts: 214
Thanks given: 11
Thanks received: 32
Rated this casino
80
19 March 2014 - 3:22pm
#2

Hi, i hope you will enjoy my review of 21 nova casino. I am was really surprised about this casino and that it is rogue here, i have no problems at 21 nova casino , and always this group of casinos was nice for me. As belaff told, on our forum this group is most popular playtech casinos, and nobody really experience problem with them, just few players was asked for notorized docs. I have a long history with 21 nova casino, and i can confirm that this is good and safe casino, at least i never experience problems with them at all points, support was nice for me, withdrawals tooks never more than 4 days ( 4 days pending and right after then in few hours money comes to my skrill account). So i would like to say that i am not agree with this blacklisting, i found this casino very nice, and moreover one of the best playtech casinos, and for me it is safe and nice place to play playtech games. Also they usually sent out bonuses on email, and sometimes when i login i found some free cash for me from casino, and it is always a pleasure to have some free bucks to spend on casino.

1 member gave thanks for this useful post: CL-Ed

bgAleswin
Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks given: 0
Thanks received: 303
Rated this casino
60
4 July 2014 - 1:46pm
#3

21 nova casino owned by william hill group of casinos and if you interesting how i know about this i know it from terms and conditions of site everytime when i join new casino i am always read things about a casino about all terms and conditions terms of use for bonuses and this is help me to be safe and know what i can expect. This casino give such service like any other in this group that includ sky kings eurogrand willam hill and 21 nova casino and also prestige casino. When you join any of this casino everything will be same for you all this casinos good for me and i never have problem and payout time here is 5 days always my max payout was exactly at this brand it was long time ago i win 2000 and casino pay on 5 day and it is really good because casino just show me that it is playing fair game and i am always follow all terms and never do anything bad. But problem with this group it is very bad bonuses i never get email even with 100% bonus most times it is just 50% and promotions are also bad just more comp points. But at least this group pay money.

1 member gave thanks for this useful post: CL - klaw

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 6145
Thanks given: 2485
Thanks received: 1780
8 July 2014 - 12:54am
#4

One thing we did not make clear in the review (and now we have) is that this casino was part of a group that ripped off a woman who won $4 million on the Beach Life progressive jackpot. William Hill subsequently bought them out and refuses to pay her what she is owed, so they are staying blacklisted here until they do - i.e. forever.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
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bybelaff
True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 884
Thanks given: 231
Thanks received: 331
Rated this casino
60
8 July 2014 - 8:15am
#5
CL-Ed wrote:

One thing we did not make clear in the review (and now we have) is that this casino was part of a group that ripped off a woman who won $4 million on the Beach Life progressive jackpot. William Hill subsequently bought them out and refuses to pay her what she is owed, so they are staying blacklisted here until they do - i.e. forever.

you know probably my opinion about this group, or no. first of all, why WH should pay? I believe past owners simply take money from jackpot win and goes to some island to live long and without troubles, even for WH 4kk$ is not so little money, no reasons to pay, if only they want to take some really great reputation...I played a lot in this group, and i never had any single trouble, never, any problem, everything perfect.They very popular on russian markets spending tons of money on marketing and i never see complaint on our russian forums from anyone about any of their brand. Pending period 4 days is suck, really, but weekends also counted, and moreover after pending done, they never stall payment, never, always after hour or two after ending period money on skrill or webmoney. They not the best playtech, but definetely one of the most safe for me.

skmrohacek
Gold PlayerGold Player
mrohacek's picture
Location: Slovakia
Joined: 9 Jun 2014
Posts: 534
Thanks given: 60
Thanks received: 429
Rated this casino
20
6 September 2014 - 1:42pm
#6

Okay, I have published a few reviews that are positively to cPays Group operated casinos, but this one is completely different and I am happy that finally a casino, where I will strongly agree with casino listings' official review statements Smile
This casino is providing Playtech online casino software, which is not my most favorite one, but certainly fits into my top 5 (one more reason to hate this casino, they make bad reputation to one well software Joking. Off topic - I laugh loudly about their legal dispute with 32Red, which they lost without chances (of course, faking a casino like that by this zero ? Joking ). I remember my almost biggest mistake ever in online gambling, signing up here at this casino and the depositing was probably my most lifetime fail ever ( Smile ). I deposited around 20$ but as I got over 100$, the slots got COLD as fridge and I decided to withdraw. I contacted live chat and they - listen - voided my balance ! without telling me why (i must ask) and then they explained few breaching of T&C (NOT truthful, i have not breached anything). I was so angry that I wanted to contact a gambling commision or anything, but then realized the disputed amount and also that they would not probably be interested in a cause about that low amount. So I CLOSED this casino forever !
I got very angry about it even now, after long time.
1/5 !!!

1 member gave thanks for this useful post: CL - klaw

camark777
FreerollerFreeroller
Joined: 3 Nov 2014
Posts: 7
Thanks given: 0
Thanks received: 5
Rated this casino
60
14 November 2014 - 5:17am
#7

I have no comment on what happened with the woman and her jackpot , not for me to say but as a new player at this casino that claim their 320 % opening bonus I found this casino good , games played great with no restrictions on slots ( I like to play slots ) and after reading the T&C ......... I had no problems meeting the play through and it's so low anyway , I cashed out 420.00 into my instadebit account and had no problems , support was great but slow ... no complaints from me .

2 members gave thanks for this useful post: CL-Ed, CL - klaw

gbchrisb
NewbieNewbie
Joined: 20 Apr 2015
Posts: 1
Thanks given: 0
Thanks received: 1
Rated this casino
40
20 April 2015 - 4:09pm
#8

What a drama I have had withdrawing my winnings. 4 working days to process then another 4-7 working days to pay to a debit card !!! I did call them and they garanteed that the money would be in my accout that day guess what they LIED 2 working days later still no money. Not impressed one iota, avoid avoid avoid

1 member gave thanks for this useful post: CL - klaw

nlnelsnik
Bronze PlayerBronze Player
nelsnik's picture
Location: Netherlands
Joined: 16 Aug 2015
Posts: 259
Thanks given: 5
Thanks received: 227
Rated this casino
20
9 November 2015 - 8:00pm
#9

21 nova casino have playtech games on board, and have decent welcome bonus. This casino belong to william hill group of playtech casinos. At 21 nova casino I tried customer support couple of times, because of their bonus offers I received through email but it's wasn't very clear if it came from them so i had to contact support, And my experience is not good at all, few times I waited for something like 20 minutes till agent come online to help me, and when you enter your issue they say hold for a moment please, once i even waited total of 33 minutes before an agent came back after say please wait a moment, a moment is not 33 minutes! also there bonus offers are terrible, sometimes they have very bad bonus rules, or maximum cashout putted on it while not stated in this email offer! also lot of withdrawals are delayed heavily! weeks i waited for small withdrawal, keep telling me tomorrow you get it, and next day they told me this and day after this also so i lost faith in them, and forgot a bit about it, and 3 weeks later i received an email from skrill funds received, from 21 nova i was shocked about this, without no further contact they let you wait 3 weeks, ridiculous! never that i play there anymore, very poor service and WHG group also have a very poor reputation with loads of complaints against them, so my case isn't so special.

1 member gave thanks for this useful post: CL-Ed

Don't follow me!, I'm Lost too....Smile

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