Jackpot Capital Unfairly Confiscated My winnings (solved)
Jackpot Capital unfairly confiscated my winnings and failed to follow its own rules. The other day, I deposited $51 and claimed a 100% bonus. I was playing between $1.25 and $2.50 per spin. I won $2050 on $2.50 spin on Football Frenzy. (I posted that picture on the winning thread). In any event, after that, I increased my wager and bet mostly between $5.00 to 6.25 per spin in order to meet my wagering requirements quicker. Jackpot Capital records show that during that time, I also made 47 bets at $12.50 per spin for a total of 587.50. Out of that I won 208.50. It turned out that they had a rule that on a bonus you cannot bet over $10 and that any money made from such bet will be voided.
Guess what, Instead of voiding the $208.50 that I made from these bets, Jackpot Capital confiscated all of my winnings. If they had followed their own rules, they would have voided the $208.50 that I made and pay me. It seems that they are just trying not to pay. Their rules as they mentioned below say that " Any winnings plus bonus amounts derived from such bets will be voided." Instead they voided my entire winnings.
Thank you for your patience regarding your payout of $1130.
Unfortunately, this payout was denied as you have not upheld our max bet rule:
Promotional Terms and Conditions:
Max bet rule for all bonuses = $10.00. Any winnings plus bonus amounts derived from such bets will be voided.
We have denied your payout and voided your winnings and your bonus. We have credited your deposit of $51.15 back to your account.
Should you require any further information or assistance, please feel free to contact us.