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Clarification for Withdrawal Request Denied

I have a question. I know that most of you know the answer. Thus, please help.

I usually don't use no-deposit coupons. But on Monday, I received a no-deposit coupon of $25 from slotastic because I played and lost during the weekend. It had a maximum cash out of $180. I had about $240 when I met the wagering requirement. The $240 was automatically reduced to $180. With the $180, I played and reached $500.

I applied for a withdrawal of $400. But Scholastic declined it and reduced the money in my account to $180.
My question is: Is this accurate? Wasn't it reduced the first time.

Below is the payout comment that Slolastic posted in my account:

Payout Comments: pay out denied max cash out $10 no upheld

9 replies • Last post

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usbarbadosslim93
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22 April 2015 - 5:01pm
#1

The max cashout for the chip is $180. That means you can only take out that $180 if you met all the wagering requirements for the game. If you ended up playing above and beyond, it makes sense that the balance was reduced to that $180.

I think they are in the right on that one.

usnewflorida
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22 April 2015 - 5:18pm
#2

barbadosslim93, does that mean that I have to cash out? Because, if I play and win again, won't they comeback and reduce the amount to $180. What if I deposit, let's say $20, and I play with the $200 and win, what happens?

usbarbadosslim93
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22 April 2015 - 5:35pm
#3

I believe you have maxed out the cash on that bonus, so you should submit a cashout request to get that money. Then if you wanted to play more deposit the $20 and you would be unrestricted into amounts you can win.

I think they put the cashout rules in place on their free chips because they are already giving you free money. Imagine if you hit a $20,000 win and they already gave you the free chip money and then they would have to pay out the 20k extra. It limits the hit they take and they still have you as a customer.

usnewflorida
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22 April 2015 - 6:16pm
#4

barbadosslim93,
Understood. Therefore, when I met the wagering requirements the first time, I should have deposited money, no matter how small, to be able to get the entire money out? Do you think they might have some calculation to prevent that? It sounds too easy.

usbarbadosslim93
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22 April 2015 - 8:05pm
#5

I don't think I explained it clearly in my response. Any time you take a no-deposit bonus they will always tell you the most you can win with the chip. In this case it was $180. That means if you were using that chip, you could only win that $180. There was no way you were ever going to get the $240 you originally had, even if you deposited.

I have been over the limit on no-deposit chips in the past, and they have always limited me back to that amount. Whenever I know I clear the playthrough, I submit a withdrawal request and my balance drops to zero. I then get what the max withdrawal was sent to me as a check.

I can give you an example of this: I claimed a NDB at WinADay Casino for $15 once. I ended up winning about $60 after clearing the wagering requirement. The max cashout for the bonus was $25, so my balance went back to $25 automatically. I then submitted a withdrawal request for the $25, which was sent to me as a check. I then decided that I liked WinADay and went back and deposited later, and was able to turn $50 into $125. During that play session though, I never claimed a bonus, and thus was not restricted to max withdrawals or playthrough requirements.

Does that make sense? I hope I better explained it this time! Smile

usnewflorida
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22 April 2015 - 9:49pm
#6

usbarbadosslim93 , Got it now. Therefore, that can present a problem at certain casinos. Take for example, the Club World group. They usually require that withdrawals by check be at least $350. Since my cash out was limited to $180, It the money that I won was at a Club World Casino, I would not have been able to take it out, thereby making the non-deposit bonus futile.

I have received cash back bonus in the past from Club World casinos, where the max out is less than $350. (I never used them , but now looking back, I was right not to use them)

nzMattl
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23 April 2015 - 9:10am
#7

I did exactly the same at slotastic. Got $25NDB and played for an hour before hitting freespins with 4 retriggers on a $2 bet. Ended up with over $1600. Put a withdrawl in when i still had $1500 of $150 which they reduced the whole total to $150 wiping $1350. Was a waste of money but it is fair after talking to them.

Was free money so there's always a catch.

And don't be suprised if it takes ages for your withdrawl. Took a week for docs to be approved and almost 3 weeks for the money to be in my account

usnewflorida
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23 April 2015 - 11:12am
#8

Mattl,

I learned my lesson. I always knew that the casino would reduce the amount you have in your account to the max cashout once you meet the wagering requirements. I never knew that this money has to be withdrawn because you can never use it to play and win. Therefore, all I was playing for was for $180. That's a waste of my time.

auCL-Ed
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25 April 2015 - 6:11am
#9

This situation sucks. I think that if the casino is going to automatically reduce your balance when you clear the wagering requirements (which RTG does), but then allow you to continue playing with the money then they should pay whatever you win. They already imposed their win cap on the chip and they should not be permitted to do it twice. By doing so they are putting you in a situation where you can keep paying and lose, or keep playing and win nothing more.

Imagine you had withdrawn the $180 then redeposited it a few days later and played and won $500. If they tried to say that you couldn't have the money because you won your deposit with a free chip from another day or week you would think they were insane. In that scenario they would have paid and the only difference from your situation is that you did not withdraw and deposit the exact same money in between (which by the way would have cost them more in banking fees).

I remember a horror story from a few years ago where a guy posted on here that it happened to him and he won several thousand. The casino even admitted to me that they would have had to pay if he had withdrawn and redeposited in between. Though it was a known rogue, so they probably would not have paid anyway. You can read about it in the comments on their review here: Silver Oak Casino.

So I guess the lesson to be learned is once RTG auto-drops your balance, quit playing immediately and withdraw. Because if you continue to play you will find yourself in a no-win situation.

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