Withdrawals Complaints

I hope they don't get real mad lol not my intention!!! It's just everything i have read from other people posts is exactly what they are telling me and since i have another 19 withdrawals of 2000 in the works with 2 approved i'm getting worried. If they can't pay my first 1000 and it's now 1 month how are they going to process the rest? maybe it will take them years!!!!

Thank you ED!!! God Bless!!

Yes I won a Random jackpot !!!! first time in my life.................... i was hoping it would be a great celebration !!
Thank you Hope , and i wish you all the luck in the world in winning a bigger one. It's nice when players win something cause i always heard of people winning but never met anyone that did!!

BIG HUGS !!

Hi ED,

no reply yet, correct? i asked a guy earlier on live chat and he basically didn't say much ,just this.....Let's not panic or get depressed yet. wait this week!!!! Well the email i received from Jessica said that she would email me when the processor got back to her and if i got the 1000 to let her know. I have now totally lost my faith!!! I don't even want to ask Live help anymore cause the answer is always the same. Sad that a player has no recourse yet their processors take our money with no problems.

Ty ED .

Thank you ED!!! much appreciated. Maybe they will get their S... T in order. I have been doing some research and from what i understand C-Planet is related to that group of casinos and in your forum i also read something about a link for disputes ( CDS?) .I'm still going to give them this week than maybe you can guide me as to what step to take next if you don't mind.

God Bless !!

Hello ED,
Thank you for your reply. They aproved my third 2000 withdrawal ( william Harris)and JessicaRose sent me an email . Here it is, but to this date i have not received my first 1000 from Nov 9th and they are now owing me 7000.

Dear Maria,

I apologise I misunderstood your email. As we use a third processor they change the name that will show up on your bank account randomly so I am not sure. And as we use an outside processor it can take longer to receive your funds.

I do assure you, you will receive your winnings.

Kind regards

Jessica Rose
Withdrawal Department

I have heard they can take up to 2 months . I find this tottaly contradictory to their own Terms and Conditions. But since there is nothing else i can do , i just wait. Not even worth it asking them anymore.

Thank you Eponine6, did you get your issue solved?

Chelsea, I know , it takes away from the Euphoria i felt when i won. Now i know why the guy from the casino that congratulated me said "now the wait" .I had no idea what he meant at the time.Now i do!!!!

Ed, you have been my savior for listening to me and trying to help ! Yes, i think they don't care where you are , if they want to pay in a timely manner there are many choices , even Western Union, i have offered that they take any fees from my winnings for whatever method they need to use, but still waiting!!

I have my doubts, but if they ever pay me anything i will post it here.

Hope everyone had a great Xmas!! Still waiting for my first withdrawal from Rushmore , same excuse is all i get out of them. I 'm not impressed and hope EVERYBODY BOYCOTTS them. Waiting nearly 2 months for 1000 is ridiculous!!!

Just an Update!!!! I spoke with a Rushmore VIP manager and he explained to me the situation. It seems they truly are having a processor issue but hope to resolve soon. He also pointed out that they are working on having a rep at forums!!
They are aware of players being angry and assure me that everyone does get paid and that they agree the delay is more than what they hoped for!!!!

Like i promised , today i received my first wire transfer from RUSHMORE!!!! I'm happy to know they were honest with me!!!!

Thank you Hope!!! It is a big thing for me also, i have been sick and away from my family for 3 yrs now , so this win was a huge miracle and than the stress of thinking they won't pay made me even sicker!!!! Now i have renewed hope and if you keep trying i'm sure one of these days you will win something great!!!!

Happy New Year !!!!

I will keep you all posted !!!

I love their games and i wish that somehow they really get back on track and become a solid group for all players!!!! I'm sure they would do very well.

RUSHMORE PAYS!!!!!! I received a payment on January 2nd and January 9th, so it looks like they are paying weekly is is great because they have great games and friendly staff!!!!!