Rome Casino Warning! Stole $2600 in winnings

I wanted to communicate a terrible experience I had at Rome Casino and to warn other players not to deposit there. Here are the details:

I signed up and registered an account at this casino on October 12th. They offered me a 200% bonus and I deposited $197 on my credit card. I lost the money and redeposited another $192 after their support said they would give me another 200% bonus. This time I got lucky and was able to get balance up over $3,400. I went to the cashier and was only able to deposit (not withdrawl). I contacted customer support and they said that I'd be able to withdrawl after I sent them my security documents.

The following day I sent them everything they asked for. I also contacted Noah@romecasino.com informing him of the situation. He said it was the weekend and he would look into it.

Soon after, I was able to make a withdrawl at Romecasino for $3416. I expected them to remove the bonus and proceed with the withdrawl. Over the weekend of the 15th, I tried to
login to my account and it was blocked. It said to contact customer support which I immediately sent them an email asking what the problem was. I also sent another email to Noah trying to find out the same information. The casino never responded.

On Monday, I logged into my CapitalOne account and the two deposits I made to the casino were credited to the account. They obviously decided to return the deposits and keep the winnings. I've heard very bad things about this casino and this confirms they are dishonest.

Based on my records, this casino owes me the following:

3416
- 384 (bonus)
- 389 (two deposits they returned)

NET DUE = $2,643

I was given this explanation from their casino rep:

It seems that you made a deposit/s on the 12th and they received an iovation report regarding your card about 2 days later on the 14th.

Unfrotunately, due to past problems with CC's having the same kind of history, the policy of the risk department is to close such accounts and refund all deposits. That is not to say you are attempting fraud in any way, simply that they make no exceptions in the matter. In most cases its not harmful to the player but in this case you won before they got the report, and so of course you indeed suffered a loss of potential winnings. I wish I could change that but I am only a messenger, I cannot change their policy, which is in place for good reason. I would not recommend using this CC with other casinos as most will receive the same information and close your account.
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I have no idea what kind of report they received but it is indeed an excuse not to pay winners. If I lost, would they have produced a report? I doubt it. They happily accepted my deposits and allowed me to play. Too many casinos are making this excuse not to pay winners including INETBet etc. Be very, very careful where you play because these casinos can do whatever they want and you have no recourse.

Stay far away from RomeCasino and any of their sister sites as they'll try whatever possible to not pay you if you win.