Don't Ever Give Silver Oak Any Money!

Silver Oak is what is known as a "rogue casino" and they are therefore on our blacklist. This sort of thing happens all the time with casinos in this group - delayed payments, tiny instalments, players not being paid at all etc. The owner is a convicted fraudster.

The casino is operated out of Costa Rica, which is one of the worst jurisdictions as far as players are concerned. There is no oversight of anything that goes on there - all someone needs to start a casino in Costa Rica is a few thousand bucks and a stock standard business license. That is the reason so many rogue casinos operate there. So you are completely at the casino's mercy in any dispute.

This is the result of the "head in the sand" prohibition mentality of lawmakers in the USA. Their refusal to regulate online gambling is getting their own citizens ripped off!

It is really too bad that something cannot be done about these places, isn't Ed? However, I suspect that karma does come back around to bite them in the butt, somehow, and eventually. At least I like to believe that.

Hello LXB0592.
This is Rob from Silver Oak marketing. Your claim is very pointed so I made a few calls to substantiate it with customer service for the casino, since this is not how we run our business.
Customer Service will not simply hang up on a player the way it was posted above

I found the following details:
You were sent two checks in recent weeks. The first check for $1680 went out a few weeks ago and was followed by another check for $1,000 on Sept 22nd. Emilia in customer service noted this on your account.
While you do have a PO Box on file, you also have a regular home address on file within our casino system and you have received payments to this address in the past. The two checks I am referring to were also sent to the regular home address.

Each check went out via DHL as have the previous checks in the past. Both checks have DHL tracking numbers that confirm their delivery. If you require the confirmation numbers (I cannot post them here in order to protect your privacy) you are welcome to contact customer service and request the tracking numbers, which you can then check on DHL.com at your convenience.

LXB0592, please check your records as your posting paints an inaccurate picture of what actually happened.

Best regards,
The Silver Oak team

Kind of dispute here : Casino Listings also have blacklisted Silver Oak Casino as a "rogue" one due to delayed payments, tiny installments and many other complaints from players. Dear Ace Revenue, what would you comment about that?

you can start by filing a complaint here http://www.centraldisputesystem.com/form.asp?casinoID=149
then file a complaint with http://www.econsumer.gov and I am trying to see if every person that has been swindle by this casino can form an action class law suit. I had issues with them, I started an automatic game and my balance was on $200, and all of the sudden the slot would not stop and a message would come up saying that I was disconnected from the network but I still had internet connection. When the game finally refreshed my balance was on $80. Also, I noticed how their free bonus spin would suddenly go from 10 to 8 on just one spin.

I am sorry to tell you this but Central Dispute System is a complete waste of time. It was created by RTG and they rarely do anything to help a player.

Class action may be possible but as they are not in the United States you would have to file it in whatever unregulated jurisdiction they operate from (Costa Rica from memory). Given that the guy who owns the casinos in this group (and also the ones in the rogue Virtual Casino group) was convicted of fraud in the 90s in the USA, it is clear that the Costa Rican authorities don't care one bit who owns or runs a casino as long as they pay the business fees. So I would not be too optimistic on that front either. If only the U.S. government would legalise and regulate online gambling, then you would have some recourse in a dispute.

thank you for the given info!!!
what the hell I hardly win 1 cent and they don;t even won;t to pay?!
(facepalm)

Can you update us since the rep from Silver Oak responded? I would also suggest that if you have any friends who play online casinos, to have them check out www.casinolistings.com and the other rogue casinos list so they don't make any costly mistakes.

wow good links lucky me !
I didn't know we had those black lists! thank you!

There is a lot of information on this site. It really took me a couple of weeks to find everything that is here. I love the games here. The tournaments link is great too.